Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
Swimming pool
24-hour front desk
Terrace
Garden
Luggage storage
Designated smoking area
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Friendly and helpful staff
Cons:
Poor quality of breakfast
Safety concerns at night

Categories

Cleanliness
8.43
Multiple mentions of cleanliness being good, but noise issues and safety concerns noted.
Service
9.4
Overall positive feedback regarding staff being kind and helpful.
Location
8.94
Good location mentioned, but some safety concerns observed at night.
Room Quality
8.89
Rooms noted as nice and spacious, with some noise issues.
Amenities
8.42
Ample amenities provided, but need more options like streaming services.
Value for Money
8.38
Mixed opinions on food value and cost compared to breakfast quality.
Food and Beverage
7.43
Breakfast quality is criticized and considered not worth the price.
Overall Experience
8.9
Overall stay was considered good with specific areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:10

Property Description

Luxurious Spa Experience
Indulge in massages, body treatments, and facials at the on-site spa.

Recreational Delights
Enjoy 3 outdoor pools, a fitness center, and complimentary bicycle rentals for a fun-filled stay.

Culinary Delights
Experience a variety of dining options with 3 restaurants, 2 bars/lounges, and 24-hour room service.

To immerse yourself in luxury and relaxation, book your stay at Hilton Dubai Al Habtoor City.

Important information:

  • Pool access available from 7:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • A car is required for transportation to and from this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DXB

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Covid

    Property does not offer onsite COVID-19 testing

  • General

    Professional property host/manager

See all policies

Location

Property Video

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type: Revolving_door
  • Entrance Door Width: 141
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.6
Based on 120 reviews
Cleanliness: 8.43
Service: 9.4
Location: 8.94
Room Quality: 8.89
Amenities: 8.42
Value for Money: 8.38
Food and Beverage: 7.43
Overall Experience: 8.9
T
tomas
6
Pros:

The services are very expensive, washing a bag of clothes, 200 dollars, getting a haircut inside the hotel 50 dollars.

2025-10-08 • via Nuitee
Y
YOHANNES • family
10
Pros:

To whom it may concern,

Firstly, I would like to thank you for your service during our recent stay. We truly appreciated the cleanliness, safety, central location, and the beautiful views your hotel offers. The facilities and modern technologies throughout the hotel were also impressive.

However, I would like to bring to your attention two important issues we encountered:

1. Bathroom Design Concern:
The bathroom in our room has a sliding aluminum gate that does not fully seal the area. As a result, water from the shower easily flows out into the corridor. Unfortunately, this caused a serious safety issue—our baby slipped and fell on her back twice due to the wet floor. I strongly urge you to take corrective measures to prevent such incidents in the future. A proper seal or threshold could greatly improve the situation.

2. Deposit Policy Clarification:
After paying the full amount for our stay, we were asked to deposit an additional $500 as a safety deposit. We were not clearly informed of the reason or purpose for this charge in advance. I kindly request clarification on this policy.

Despite these issues, we had an overall pleasant experience, and I appreciate the service provided by your staff.

Thank you for your attention to these matters. I hope you take the necessary steps to improve the experience for future guests.

Sincerely,

Yohannes A.

2025-10-06 • via Nuitee
R
Ralph
10
Pros:

Great stay! Everything was perfect from the breakfast buffet, to the staff, cleanliness and everything else. Room is nice and spacious

2025-09-24 • via Nuitee
E
Eduardo
10
Pros:

Very good

2025-09-21 • via Nuitee
J
Javed • friends
8
Pros:

clean , spaciuos , excellent customer service. friendly staff.
breakfast is really bad quality , no good options.

2025-09-14 • via Nuitee
S
Sunil
10
Pros:

stay was good, breakfast can be better.

2025-09-05 • via Nuitee
J
Javed
10
Pros:

Excellent condition property.. best staff

2025-09-05 • via Nuitee
R
Rahthe • family
6
Pros:

The room was nice clean BUT very noisy screaming in hallway which was scary think maybe some guets having a domestic. Also what really annoyed me was the men maybe concierges outside waiting for guests asked if my daughter and I wanted a taxi he said yes we get you one 100 dirhams to go to Dubai mall!! I knew it was only around 30-40 as we took a taxi day before. I gave him a some advice the day we left that SCAMMING females he should be ashamed. Am sorry to say i did not feel safe as at night you would see a lot of ladies of the night coming in / out some trust me didnt have much clothing on! Disgusting to see

2025-08-28 • via Nuitee
H
Hashem Vahabzadeh • family
6
Pros:

The hotel is in good location.
The breakfast is terrible. Somedays you have long lane just to go in. It is very noisy. The other hotel guests (V-hotel) come for breakfast to Hilton. The quality of food in not good and is not standard, mainly is for south specific papulation.

We did not go for breakfast for couple days.
I recommend to stay but better to eat outside. Do not pay for breakfast.

2025-08-27 • via Nuitee
A
ALEKSANDRA
10
Pros:

Perfect

2025-08-10 • via Nuitee
M
Musheer
10
Pros:

Very clean in good food

2025-07-30 • via Nuitee
H
Hannah
10
Pros:

Everyone at the property was kind and helpful. The room was clean with ample amenities. They replaced the bottled water everyday which was very nice! They need more American tv channels, however or at least a streaming option like Netflix or Apple. The morning breakfast, I didn't enjoy. Quite expensive and served the same thing everyday. Definitely not worth the price.

The Silk Spa treatment was really nice! Emily did an amazing job on my Balinese massage!!! However, they need more therapists in order to accommodate more people.

Also, don't forget to use the coupons they give you at check-in. I personally didn't find the restaurants food to be tasty at all. I tossed several meals and wasted a lot of money. I did enjoy the Steakhouse in the Palace Hotel next door. Great price, great service, great ambiance and good food!

2025-07-22 • via Nuitee
M
Maabe Sallah
10
Pros:

We loved the stay!

2025-06-14 • via Nuitee
A
Ali
2
Pros:

Not good

2025-06-11 • via Nuitee
H
Heather • family
10
Pros:

Wonderful stat! We stay here everytime we visit Dubai. Great location, clean, great gyms and customer service is top notch!

2025-06-08 • via Nuitee
A
Amin • family
6
Pros:

Neutral, nothing to shout about. Decent service

2025-05-30 • via Nuitee
D
dalia
10
Pros:

Very good

2025-05-30 • via Nuitee
A
Archie • family
10
Pros:

We had a great and memorable stay we you.....thank you for your hospitality

2025-05-04 • via Nuitee
K
Kevin • family
8
Pros:

Overall the staff were super helpful but the service in the restaurants and pool area was pretty shocking.

2025-04-25 • via Nuitee
L
Leotha • friends
10
Pros:

Staff was very helpful

2025-04-19 • via Nuitee