The St Ives Bay Hotel

Hotels
The Terrace , St Ives , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Stunning views
Good location
Cons:
Cleanliness issues
Dated rooms
Inconsistent room quality

Categories

Cleanliness
3.74
Multiple reviews highlight cleanliness issues, including dirty rooms and maintenance problems.
Service
7.71
Staff were friendly and helpful, with positive mentions in several reviews.
Location
8.75
The location received consistent praise as excellent and convenient.
Room Quality
4.7
Several guests reported rooms that were dated, small, or in poor condition.
Amenities
5.73
Basic amenities were available, but many guests expected more and reported issues.
Value for Money
6.69
Some value perceived due to location, but many felt misled by room quality versus cost.
Food and Beverage
7.74
Breakfast and dining experiences received positive reviews, especially staff service.
Overall Experience
6.11
Overall satisfaction fluctuated based on service and location vs room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:37

Property Description

Welcome to The St Ives Bay Hotel!

Delightful Dining Experience
Indulge in culinary delights at our on-site restaurant, offering a diverse menu to tantalize your taste buds.

Convenient Amenities
Enjoy the convenience of free WiFi access and an electric kettle in every room, ensuring a comfortable stay.

Exceptional Services
Experience top-notch hospitality with a 24-hour front desk, a bar, and a snack bar at your service, along with additional perks like a shared lounge and luggage storage.

Ready to experience the charm of St Ives? Book your stay at The St Ives Bay Hotel now!

Important information:

When booking 6 rooms or more, different policies and additional supplements may apply.

The Elevator is currently out of order and will not be available until September 2021.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

Cleanliness: 3.74
Service: 7.71
Location: 8.75
Room Quality: 4.7
Amenities: 5.73
Value for Money: 6.69
Food and Beverage: 7.74
Overall Experience: 6.11
M
Mst Tania extended_group gb
7
2026-08-08 via Nuitee
J
Jamie family_with_children gb
7
2026-08-07 via Nuitee
L
Lisa couple gb
8
Pros:

Loved being so close to the beach

Cons:

The view from the window was mostly a bush!

2026-08-07 via Nuitee
M
Maike solo_traveller de
1
Wir sind vorzeitig abgereist
Pros:

Nichts, das Haus ist total heruntergekommen

Cons:

- Kompletter Renovierungsstau: große Flecken und Wasserflächen an Wänden, Decke und Boden, Teppich verschlissen in Zimmern und öffentlichen Räumen, Schimmel an Fensterrahmen und Bädern
- defekt: Beleuchtung, Wasserhähne, Lüftung der innenliegenden Bädern

2026-08-07 via Nuitee
S
Stephanie solo_traveller gb
8
2026-08-07 via Nuitee
M
Marta solo_traveller gb
10
Pros:

I absolutely loved my room.It is not brand new and mordern hotel but the room was nice with beautiful view.My bed was very comfortable the room was clean and had lots of space the bathroom was big and nice too.
The stuff was very kind and helpful.
I absolutely love staying there.

Cons:

None

2026-08-07 via Nuitee
P
philip couple gb
1
Abysmal customer service….it was non existant
Pros:

They cancelled my stay with 1 days notice. Not even an apology

Cons:

Staff were rude and unhelpful

2026-08-07 via Nuitee
J
Janet solo_traveller gb
8
2026-08-06 via Nuitee
J
Joanne solo_traveller gb
6
2026-08-06 via Nuitee
B
Bernadette extended_group gb
8
Fun
Pros:

Excellent location

Cons:

Bar didnt open until evening

2026-08-05 via Nuitee
U
Ulrike solo_traveller de
6
2026-08-05 via Nuitee
S
Silvio solo_traveller cl
5
Pros:

La ubicación

Cons:

La pieza muy calurosa y con mucho ruido

Solicitamos sin ruido cuando hicimos la reserva y nos contestaron del hotel que no había problema

Además no se respetó el precio del desayuno ya que su valor fue más caro

2026-08-05 via Nuitee
A
Andrew couple gb
7
2026-08-04 via Nuitee
B
Barry couple gb
8
Most enjoyable fantastic views from our bedroom
Pros:

Location

Cons:

Toilets need refurb

2026-08-04 via Nuitee
C
Chantel couple gb
9
2026-08-04 via Nuitee
M
Megan couple gb
1
Avoid!!
Pros:

This is the worse hotel I have ever stayed at. The only 1 good thing about it was the view but even then it was ruined by the filthy windows that look like they haven’t been cleaned in a very long time.

Cons:

Very misleading!! The pictures looked nothing like the room. How they get away with that I do not know I’m awaiting to hear back from booking.com. On checking in I felt unwelcome. No info given on food or entertainment. Shocked when we got to room I went straight back down and said this is not the room we booked and it was dirty and very dark. Considering we booked a double room with Seaview. Which by the way looks nothing like what was in the pictures. They did not want to know. They said they were fully booked and that was that and they couldn’t do anything. I have another 10 photos of just how unclean this place is. Disgusting. From the marks all up the walls to damp In the corner and black mould all in bathroom. And mould growing on the carpet! The windows havent been cleaned in god know how long. I’ve noticed in other reviews the hotel is undergoing a refurb but this is no excuse for what I’ve had to stay in. It was terrible.

2026-08-03 via Nuitee
A
adelaide couple gb
6
Its convenient for short stay as its near to the beach and restaurants
Pros:

The location is convenient as close to train and bus station. Walking distance to the beach and town centre.

Cons:

Not enough parking space when we arrived as can only accomodate max of 14 cars with payment of £6 per day. We manage to secure a parking by the train station for 24hours for only £2 until we checked out of the hotel.
The small electric fan inside the room that was barely working and very dusty.

2026-08-03 via Nuitee
H
Hannah extended_group gb
1
Very badd
Cons:

Room were not what was advertised and a concern was raised to the receptionist and he said if we don’t want to stay we should leave no remorse no nothing. Room wasn’t cleaned for the whole 4 days even after asking them to clean our room overall very bad experience

2026-08-03 via Nuitee
V
Vicki couple gb
2
2026-08-02 via Nuitee
D
Darran couple gb
10
Lovely comfortable
Pros:

The breakfast was delicious and the bed was so comfy the view was incredible

2026-08-02 via Nuitee