The Burlington Hotel

Hotels
6.9 (11522 reviews)
Grand Parade , Eastbourne , gb
+44 1323 722724

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Great location
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
5.11
Room cleanliness was often criticized, with mentions of dirty toilets and dust.
Service
8.08
Staff were consistently praised for their helpfulness and friendliness.
Location
7.62
The location was highlighted as fantastic, though some areas needed TLC.
Room Quality
6.07
Rooms were noted to be warm and comfortable, but some issues with mattresses.
Amenities
7.1
Amenities were generally acceptable, with specific positives about food and entertainment.
Value for Money
6.56
Guests felt it offered fair value for money, especially during events.
Food and Beverage
7.61
Food was described as excellent, providing good choices and value.
Overall Experience
7.08
The overall stay was positive, with some reviews recommending to stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:02

Property Description

Historic Charm and Modern Comforts

The Burlington Hotel, housed in a Grade 2 listed building, offers a picturesque setting on Eastbourne's seafront. Guests can enjoy free Wi-Fi, parking, and a variety of rooms with sea views and essential amenities.

Dining and Entertainment

Indulge in delicious meals at the on-site restaurant, unwind in the coffee lounge and bar with evening entertainment. Additionally, explore nearby dining and shopping options within walking distance.

Prime Location for Exploration

Overlooking Carpet Gardens and the Victorian pier, the hotel is a perfect base for South Downs exploration. Don't miss the stunning Beachy Head just a short drive away, with convenient access to Eastbourne Railway Station for further travels.

Experience seaside charm and convenience at The Burlington Hotel - book your stay now!

Important information:

On site parking is subject to availability on arrival and cannot be prebooked.

When booking 5 rooms or more, different terms and conditions will apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.9
Based on 11522 reviews
Cleanliness: 5.11
Service: 8.08
Location: 7.62
Room Quality: 6.07
Amenities: 7.1
Value for Money: 6.56
Food and Beverage: 7.61
Overall Experience: 7.08
J
Joanna • solo_traveller • pl
7
Pros:

Lokalizacja, historia hotelu, mila i pomocna obsluga

Cons:

Czasy swietnosci hotelu dawno minely, napewno prosi o generalny remont zarowno w srodku jak i na zewnatrz.

2026-07-25 • via Nuitee
J
Jenny • couple • gb
5
2026-07-25 • via Nuitee
T
Tony • solo_traveller • gb
8
Pros:

The location is excellent, the staff were all great as always especially sarah on reception who deserves a big shout out.

Cons:

The whole hotel could do with some updating, squeaky floorboards everywhere, only 1 lift working which is also very small which means a lot of waiting, that said hotel is still very good value for money.

2026-07-25 • via Nuitee
R
Ruth • family_with_children • gb
6
Pros:

Loved the location and the staff were friendly and helpful.

Cons:

No air-conditioning, poor decor, both out of date and a state of disrepair.
Restaurant was ok if you picked the right dishes, but poor if your choice was unlucky.

2026-07-25 • via Nuitee
S
Stuart • couple • gb
7
Amazing location, parking, great staff and a fantastic breakfast
Pros:

Location was amazing

Cons:

A bit dated

2026-07-25 • via Nuitee
R
Rachael • solo_traveller • gb
8
Pros:

Clean comfortable room

Cons:

Lift of order.
Staff semed slow to top empty containers for breakfast buffet

2026-07-25 • via Nuitee
M
Max • couple • gb
7
It was okay
Pros:

People were lovely

Cons:

Couldn’t use the bathroom as there was no water pressure, and they are saying that they do have car park but the car park was full and I had to leave the car away.

2026-07-25 • via Nuitee
C
Carl • extended_group • gb
9
Excellent value for money, in what is a lovely hotel with some brilliant views overlooking the sea.
Pros:

The room was rather spacious for a single room, which I was pleased with. The bed was comfortable and the bathroom was a decent size. The staff were really helpful during my stay, and even showed the World Cup matches in the bar. I didn't eat on site, so I am unable to comment on the food, but could see the restaurant was busy both in the morning and evening. They even offered the opportunity to make a packed lunch for guests for £5.00 each, which was good value for money for those who needed that. The value for the room was excellent, and had a lovely view overlooking the beach.

Cons:

The window only opened a short amount though, to stop drunkards from climbing out onto the balcony or to prevent pesky seagulls from entering the room. This would normally be okay, but in the midst of a heatwave, it was like a sauna in the room at times. Unfortunately, there were only a select amount of fans available, but maybe the hotel could use this as a way to plan for the future and maybe have a fan in every room.

2026-07-25 • via Nuitee
T
Tore • solo_traveller • no
6
Pros:

Bra beliggenhet like ved stranden og butikker/restauranter. Stort rom og fin utsikt fra rommet.

Cons:

Veldig varmt på rommet og vanskelig å få ned temperaturen om natta selv om det ikke var spesielt varmt ute og vi hadde fått utdelt en vifte.
Ingen renhold eller nye håndklær i løpet av våre 3 netter her. På dag 2 ga vi beskjed om at vi ønsket renhold til resepsjonen, og ble lovet at det skulle bli gjort, men ingenting skjedde.
Veldig slitt bygning, ikke minst fasaden på utsiden der deler av hotellet er revet. Trenger oppussing.

2026-07-25 • via Nuitee
L
Laura • solo_traveller • gb
2
We will not be returning
Pros:

The staff were friendly and helpful
The breakfast was good

Cons:

The bathroom was in a dreadful state, black mould around the top of the sink and around shower door, the toilet bowl was completely brown it was in need of a bottle of bleach. The mattress had hard springs poking out which were painful to sleep on. Outside the window was the fire escape stairs which were covered in pigeon pooh and Smelt very bad

2026-07-25 • via Nuitee
A
A.J. • solo_traveller • nl
5
Pros:

Ligging.

Cons:

Slechte bedden, vuile badkamer.

2026-07-25 • via Nuitee
J
john • couple • gb
7
2026-07-24 • via Nuitee
H
Higginson • solo_traveller • gb
7
Pros:

Good location

2026-07-24 • via Nuitee
M
moore • solo_traveller • gb
9
Pros:

Great hotel excellent food and very good value for the money

2026-07-24 • via Nuitee
M
Marianne • couple • gb
8
Pleasant and comfortable stay for a few days in a great location.
Pros:

We had a lovely large room and bathroom, a good breakfast with several choices, and we usually ate dinner in the bar area which also had several good choices. We usually come here every year for a few days and are happy with the set up. Pleasant and comfortable, but not fancy. Great location near the pier, shops and cafes. We also managed to get a parking space after a short wait thankfully.

Cons:

There was no daily housekeeping, which is fine as we didn't need our towels changed or beds made up daily, but we did need our bins emptied once and more toilet paper, which we had to request at reception. Probably due to staff cuts, but perhaps some basic daily housekeeping checks should be implemented?

2026-07-24 • via Nuitee
M
Michael • couple • gb
8
2026-07-24 • via Nuitee
C
Cheuk Moon • solo_traveller • gb
7
Pros:

Friendly staff

Cons:

Old building hotel. Poor lift.

2026-07-24 • via Nuitee
S
Shirley • family_with_children • gb
10
2026-07-24 • via Nuitee
H
Helen • couple • gb
8
A good relaxing stay right by the sea.
Pros:

Breakfast was really good and very relaxed.
Staff were very obliging and friendly.
Rooms were a good size.
Location was spot on for us.

Cons:

Room was really warm. We couldn’t open the window so we were thankful for the fan.

2026-07-24 • via Nuitee
A
Arlene • couple • gb
8
Our second stay at the Burlington and both times have been good, will definitely go back .
Pros:

Great location, dog friendly , staff very pleasant and helpful, spacious room.

Cons:

The only downside really was only one lift working. Also the increase in alcohol prices.

2026-07-24 • via Nuitee