The Burlington Hotel

Hotels
Bespoke Hotels
6.9 (10865 reviews)
Grand Parade , Eastbourne , gb

Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Packed lunches
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Great location
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
5.11
Room cleanliness was often criticized, with mentions of dirty toilets and dust.
Service
8.08
Staff were consistently praised for their helpfulness and friendliness.
Location
7.62
The location was highlighted as fantastic, though some areas needed TLC.
Room Quality
6.07
Rooms were noted to be warm and comfortable, but some issues with mattresses.
Amenities
7.1
Amenities were generally acceptable, with specific positives about food and entertainment.
Value for Money
6.56
Guests felt it offered fair value for money, especially during events.
Food and Beverage
7.61
Food was described as excellent, providing good choices and value.
Overall Experience
7.08
The overall stay was positive, with some reviews recommending to stay again.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 18:02

Property Description

Historic Charm and Modern Comforts

The Burlington Hotel, housed in a Grade 2 listed building, offers a picturesque setting on Eastbourne's seafront. Guests can enjoy free Wi-Fi, parking, and a variety of rooms with sea views and essential amenities.

Dining and Entertainment

Indulge in delicious meals at the on-site restaurant, unwind in the coffee lounge and bar with evening entertainment. Additionally, explore nearby dining and shopping options within walking distance.

Prime Location for Exploration

Overlooking Carpet Gardens and the Victorian pier, the hotel is a perfect base for South Downs exploration. Don't miss the stunning Beachy Head just a short drive away, with convenient access to Eastbourne Railway Station for further travels.

Experience seaside charm and convenience at The Burlington Hotel - book your stay now!

Important information:

On site parking is subject to availability on arrival and cannot be prebooked.

When booking 5 rooms or more, different terms and conditions will apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per day.

Location

Guest Reviews

6.9
Based on 10865 reviews
Cleanliness: 5.11
Service: 8.08
Location: 7.62
Room Quality: 6.07
Amenities: 7.1
Value for Money: 6.56
Food and Beverage: 7.61
Overall Experience: 7.08
I
Ian solo_traveller gb
4
Cons:

The place is falling apart. Grubby. Reception staff really couldn't care less

2026-05-16 via Nuitee
J
Jeanette solo_traveller gb
10
Pros:

The room nice and spacious, the staff were friendly and helpful .

2026-05-16 via Nuitee
M
Monika couple de
4
Für eine Nacht aushaltbar, wenn man in den Zimmern beide Augen zudrückt aber nicht für einen längere Aufenthalt zu empfe
Pros:

Das Hotel hat eine top Lage und das Frühstück war super. Es gab abends sogar live Musik

Cons:

Die Zimmer sind in einem schrecklichen Zustand, für das öffnen der Zwischentüren benötigt man verdammt viel Kraft (ich: 165cm, 60kg). Der Fahrstuhl war kaputt

2026-05-16 via Nuitee
E
Eboh solo_traveller gb
10
Pros:

The rooms and breakfast

Cons:

Nil

2026-05-16 via Nuitee
J
Joel couple gb
10
2026-05-16 via Nuitee
E
Elizabeth couple gb
9
Amazing had the best room, staff were always helpful, happy and welcoming.
Pros:

Perfect , central for the town ,restaurants local cafes and lovely walks all the way along the seafront and pier.

Cons:

Bar meals were really good,Breakfast wasn’t so good, sausages were really greasy the scrambled egg had the strangest texture, just wasn’t enjoyable.

2026-05-15 via Nuitee
S
Sue family_with_children gb
8
only stayed for one night, just a break away
Pros:

breakfast was really good for the price. cereal toast fry up everything you wanted. the staff were really nice. Hotel right on the seafront was perfect for me

Cons:

nothing

2026-05-15 via Nuitee
G
Gary solo_traveller gb
4
Pros:

Great location and lots to see

Cons:

Hot water didnt work in the hotel room.
And 1 working lift smelt like cigarettes

2026-05-15 via Nuitee
M
Monty165 solo_traveller gb
7
My conference stay.
Pros:

The location was great, easy walking to the winter garden's, parking on site. Breakfast was excellent, so much choice. The bars were very competitively priced.

Cons:

Not as clean as I expected, room wasn't cleaned during my stay. There was only 1 lift available and the hotel was full. Most people had to use the stairs, cleanliness could be much better. The shower was only warm and not very good pressure.

2026-05-15 via Nuitee
H
Hay family_with_children gb
7
2026-05-14 via Nuitee
W
Wyper solo_traveller gb
9
Pros:

Staff very helpful and friendly 9

2026-05-14 via Nuitee
P
PETE couple gb
3
disapointed!!
Cons:

poor decor - cracks in walls, gaps in windows poor cleaning floorboards very loose/creaky

2026-05-14 via Nuitee
M
Mary couple us
4
Bargain for a Seaview room if you can overlook all of the negatives. The breakfast is stellar.
Pros:

The bed was comfortable enough although more of a full size than a queen. The breakfast was really great.

Cons:

The building needs a huge influx of capital to improve its condition. Hopefully this will happen sooner than later. For a building housing as many guests as it does, the only elevator barely holds two people and maybe their luggage. Most of the guests were elderly and I have no idea how the business stays open with only one elevator 2'x3'. The carpets throughout are dirty, rooms are dusty (other guests confirmed), the shower water was tepid although the basin had fairly hot water, the vanity sink was old and crackled with loose grout. Walls and ceiling had wallpaper peeling but had been painted over. Overall very untidy and unkept.

2026-05-14 via Nuitee
J
Julian couple gb
8
Good Value Hotel, Friendly Staff , Nice Breakfast
Pros:

Good Location

Cons:

Uncomfortable Bed and Pillows

2026-05-14 via Nuitee
M
McGill couple gb
3
Pros:

The breakfast was good, it was buffet service. We did have a problem because although it was advertised as included when we booked, hotel manager tried to charge us £12.50 for each breakfast on both days. In the end when we questioned this the said they would believe us.
Just as well!

Cons:

The hotel was advertised as disability friendly. This was not so. To begin with I was asked to use a side entrance for my disability buggy, just ring the bell and wait. Our room was on the second floor accessed by a lift with a heavy wooden door and the lift capacity was one person only and standing up. No real easy way to use the lift with out help. Our room was very small, and our bathroom had a bath with a shower over bath completely useless for my self. No room cleaning or empty og b

2026-05-13 via Nuitee
A
Angela couple gb
3
Looking at going elsewhere next time
Pros:

The view

Cons:

Cleaning old pillows dusty , old mattress ,shower didn’t drain ,had to ask for towels etc out of date beer

2026-05-13 via Nuitee
P
Patricia solo_traveller ie
2
I was extremely disappointed in the room
Pros:

The staff were friendly.

Cons:

The carpets were stained and they smelt. The hotel was in my opinion and my partners opinion not done up since the 1970s. I had to ask for towels and toilet roll to be delivered to my room on the second day. Otherwise no one came around to the room. The carpet in our room was stained.

2026-05-13 via Nuitee
G
Gillian solo_traveller gb
10
Pros:

Everything

Cons:

There wasn't

2026-05-12 via Nuitee
J
Jeff solo_traveller gb
9
Pros:

Great location to pier and shops

Cons:

Noise from seagulls but expected on front

2026-05-12 via Nuitee
G
Gary solo_traveller gb
10
2026-05-12 via Nuitee