The Caledonian Torbay Hotel

Hotels
Bespoke Hotels
8 (343 reviews)
Torbay Road , Torquay , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Lift / Elevator
Bar
Packed lunches
See all facilities

Review Highlights

Pros:
Good location
Clean and spacious rooms
Friendly staff
Great value for money
Cons:
Poor breakfast quality
Issues with cleanliness
Staff training needed

Categories

Cleanliness
7.83
Some comments noted the room was dusty and dirty bath.
Service
7.8
Mixed reviews on service; some were friendly while others mentioned poor staff response.
Location
9.34
Many reviews praised the location as ideal and central.
Room Quality
8.29
Rooms were spacious, but issues with shower and temperature noted.
Amenities
7.32
Lack of swimming pool and issues with the lift mentioned.
Value for Money
8.28
Many felt it was a good value, especially for the price paid.
Food and Beverage
6.83
Mixed feedback on breakfast quality and selection.
Overall Experience
8.3
Overall a good experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:22

Property Description

Stunning Harbour Views and Entertainment

Enjoy breathtaking harbour views at the Torbay Hotel in the heart of Torquay. Indulge in delicious meals at the on-site restaurant and unwind at one of the two vibrant bars. Live entertainment awaits you, adding a touch of excitement to your stay.

Comfortable Rooms and Modern Amenities

Relax in well-equipped rooms featuring en suite bathrooms, flat-screen TVs, and complimentary Wi-Fi. Each room is designed for your comfort with convenient amenities like a hairdryer, telephone, and tea/coffee facilities.

Convenient Location and Nearby Attractions

Explore the charming town of Torquay with ease as the hotel is just a short stroll from local shops and cafés. Discover the beauty of South Devon with attractions like Paignton, Brixham, and Totnes a short drive away. Book your stay now and experience the best of Torquay at the Torbay Hotel.

Important information:

There is limited secure car parking at a nearby car park at a surcharge of GBP 6.00 per day. Parking spaces cannot be guaranteed or pre-booked. Public street parking and a number of pay & display car parks are is also available nearby.

Please note when booking 5 rooms or more, different terms and conditions will apply.Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 10 per day.

Location

Guest Reviews

8
Based on 343 reviews
Cleanliness: 7.83
Service: 7.8
Location: 9.34
Room Quality: 8.29
Amenities: 7.32
Value for Money: 8.28
Food and Beverage: 6.83
Overall Experience: 8.3
B
Barrie extended_group gb
8
Good room was a little dirty breakfast waiter could do with a smile
Pros:

Older property , nice views close to town

2026-07-18 via Nuitee
J
Johnson couple gb
5
Pleasant enough, but great location!
Pros:

The location was great and the bed was comfy.

Cons:

The property was quite dated. The windows were locked shut or only allowed open a tiny bit (during the heat wave and there was no air-con. The windows were also dirty and hadn’t been cleaned in a while.
Breakfast stopped serving at 9am which we found to be quite early.

2026-07-16 via Nuitee
M
M couple gb
3
2026-07-16 via Nuitee
Z
Zoe extended_group gb
7
Great location on the seafront and close to bars and restaurants
Pros:

Great location and good price

Cons:

Slightly tired and bathroom had no window

2026-07-13 via Nuitee
R
Rachael extended_group gb
3
Would not stay here again!
Pros:

Location was excellent!

Cons:

Bathroom/shower was filthy dirty full of black mould.
Bed was very uncomfortable probably due to feeling mattress springs.
No security at night in such a big hotel! Even after a complaint we were not checked to see if we were ok!

2026-07-12 via Nuitee
R
ROBERT couple gb
4
Hotel room badly presented!!
Pros:

Property is ideally located

Cons:

Room 403! Absolutely terrible!!! In need of refurb. Poor presentation. Poor value for money-requested recompense but denied. Booking.com get a grip! Waste of money!!

2026-07-12 via Nuitee
I
ian solo_traveller gb
9
Pros:

Location

Cons:

Meal times could be longer

2026-07-10 via Nuitee
O
O'Hare couple gb
5
As only for one night it was passable but wouldnt stay much longer
Pros:

Day staff were lovely. Lift was a bonus although slow and only took 4 people at a time. Downstairs reception looked as expected very clean and tidy. Reduced priced parking in multi storey was a BIG bonus. Slept well comfortable bed. Close to everything.

Cons:

The room was very, very tired. The shower curtain was very cheap plastic and not long enough. Water was very slow to drain away in the bath. TV too small. Plenty of mirrors, but none lit well enough for makeup. Got back to hotel at half past midnight rang the bell to be let in several times but we're left standing waiting to get in with another couple for ages before someone finally turned up to let us in. We had been out, had a few drinks, walked back to the hotel, and both of us needed to use a toilet, not wait ages to be let in. I feel someone should have been available on reception to let us in. Just not good enough, luckily it was a warm night and not raining !

2026-07-09 via Nuitee
N
nicola couple gb
5
Not go back
Pros:

Location

Cons:

Wee on toilet seat collapsing sealing in bathroom couldn’t open windows was woken by shouting at 7am and then again at 730 by someone ramming vacuum into my door on a Sunday morning

2026-07-09 via Nuitee
C
Charlotte couple gb
5
Pros:

Good location

Cons:

Shower broke and bathroom was leaking , given a room to use for shower and wasn’t just transferred rooms completely

2026-07-08 via Nuitee
C
Cobley couple gb
10
Fantastic
Pros:

Very central to everything

Cons:

Lovely and clean and friendly staff

2026-07-06 via Nuitee
L
Lianne couple gb
8
2026-07-06 via Nuitee
R
Rhiannon solo_traveller gb
3
Unfortunately our excellent stay was over shadowed by the night porters unprofessionalism
Pros:

Excellent location on the seafront and within walking distance of lots of restaurants. Discounted parking is available in the nearby multi storey, but make sure to add this when you are checking in.

Unfortunately, our stay was overshadowed by the night porter's unprofessionalism.

After returning from dinner, we were questioned about a genuine Booking.com mistake where I'd accidentally booked our double room for one guest instead of two. We apologised immediately and offered to pay any difference, but were refused entry and told multiple times one of us would have to sleep in the car and my partner was even suggested to be my “staff" carrying my bags which is why the mistake had not been noticed at check in. After some time and getting upset we were allowed to our room.

The assistant manager the following morning was excellent, explained there was no issue or extra charge, yet the same night porter lectured us about it again when we returned the next evening after our concert despite the issue being resolved. It left us feeling very uncomfortable and unwelcome.

It's a shame, because the location is fantastic and the assistant manager's professionalism showed how the situation could have been handled.

2026-07-04 via Nuitee
J
Jason solo_traveller gb
3
2026-06-30 via Nuitee
A
Ashley family_with_children gb
7
2026-06-30 via Nuitee
J
James couple gb
8
Fantastic stay but as it was for 1 night it served it's purpose and whats just what we wanted
Pros:

Located bang in the middle of Torquay with the harbour right by your side! a short walk from the main strip and lots of things to do in and around the area

Cons:

No onsite parking although this is stipulated, Another guest must have fallen asleep with the TV on what sounded like full blast until I suppose someone had had enough and banged on the door (4am) But not the hotels fault at all ...

2026-06-29 via Nuitee
S
Siobhan solo_traveller gb
8
Pros:

Nice little room for a couple of nights

Cons:

Room was really hot

2026-06-29 via Nuitee
P
Paul Webb solo_traveller gb
7
Pros:

Central location

Cons:

.

2026-06-29 via Nuitee
K
Kirsty family_with_children gb
8
Lovely and comfortable.
Pros:

First of all the location is excellent as it’s very close to the seafront and shops. We went on a boat tour and the meeting point was at the harbour which was literally a few minutes walk away from the hotel so it was very convenient for us. The staff we encountered were very friendly and welcoming. (Two gentleman on reception) the room was very clean and spacious, the beds really comfortable. We had a great nights sleep. Plenty of teas & coffees in the room which was great. Didn’t get the chance to eat at the restaurant but the menu looked great.

Cons:

The room decor was a little worn and torn, could do with some tlc and the lift was slow.

2026-06-29 via Nuitee
G
Gary couple gb
4
Great location, good room size but couldn’t enjoy the room due to the smell
Pros:

The location

Cons:

The smell coming from the soil pipe in the bathroom and the heat was not a good combination, we couldn’t stay in the room due to the smell, the pressure was so bad on the shower and tapes.

2026-06-28 via Nuitee