Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Pets allowed
BBQ facilities
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Delicious breakfast
Good amenities
Cons:
High prices
Variable room quality
Minor cleanliness issues

Categories

Cleanliness
8.33
Room cleanliness was generally good, but minor complaints about room assignments.
Service
9.8
Staff were consistently described as friendly and helpful.
Location
9.84
Multiple reviews praised the hotel’s excellent location, close to attractions.
Room Quality
8.29
Some guests noted room sizes varied and conditions weren't always as expected.
Amenities
8.82
Amenities like the pool and spa were appreciated but experienced some accessibility issues.
Value for Money
8.28
Guests felt some services could be worth the price, but others considered it high for the offerings.
Food and Beverage
9.33
Breakfast received high praise for variety and quality.
Overall Experience
9.3
Guests enjoyed their stays overall, citing beautiful views and a satisfying experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:54

Property Description

Scenic Views of Cascada de la Virgen Cascade
Experience breathtaking views of the Cascada de la Virgen Cascade right from your room at Sangay Spa Hotel. The large windows allow natural light to fill the room, creating a serene and relaxing atmosphere.

Luxurious Amenities for Ultimate Relaxation
Indulge in the Turkish bath, hot tub, or games room at Sangay Spa Hotel for a truly rejuvenating experience. Whether you prefer a leisurely game of table tennis or a friendly match of basketball, there are activities for everyone to enjoy.

Convenient Location and Free Parking
Located just 400 meters from Baños de Agua Santa Basilica and 800 meters from the bus terminal, Sangay Spa Hotel offers both convenience and accessibility. With free Wi-Fi, cable TV, and on-site parking, your stay will be hassle-free and enjoyable.

Book your stay at Sangay Spa Hotel now for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: UIO

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for US$36 per person per night when using an existing bed.
    Children up to and including 3 years old stay for free when using an available extra bed.
    People 4 years old and over stay for US$36 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 577 reviews
Cleanliness: 8.33
Service: 9.8
Location: 9.84
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 9.33
Overall Experience: 9.3
I
Ingrid • couple • si
10
2026-03-21 • via Nuitee
T
Tovar • family_with_children • ec
6
Fue comoda.
Pros:

El hotel tiene una de las mejores ubicaciones de Baños.

Cons:

La infraestructura requiere adecuaciones, falta de pintura.

2026-03-21 • via Nuitee
P
Patricio • couple • ec
9
Luna de miel ideal
Pros:

El hotel muy bien ubicado, frente a las piscinas de la Virgen. El desayuno muy variado.

Cons:

Que no había suficiente espacio para estacionamiento.

2026-03-19 • via Nuitee
A
Alvaro • couple • ec
9
Cómodo y con buena atención
Pros:

Un hotel muy cómodo con buena atención.

2026-03-18 • via Nuitee
I
Ingrid • couple • si
9
Nice hotel, perfect location.
2026-03-17 • via Nuitee
D
Daniel • couple • ec
9
2026-03-16 • via Nuitee
B
Belen • couple • ec
9
Pros:

La limpieza, la comida. Los masajes son muy buenos y el personal muy profesional.
Muy amable todo el personal.

Cons:

Se acumula el calor en las habitaciones tipo cabaña. Las almohadas son muy altas.

2026-03-16 • via Nuitee
L
Luis Ricardo • couple • ec
7
Bueno
Pros:

Buffet muy bueno.

Cons:

El estacionamiento pequeño, para cuando hay muchos clientes.

2026-03-16 • via Nuitee
C
Cueva • family_with_children • ec
9
Lindo hotel, bue servicio pero precio exagerado.
Pros:

La suite estuvo muy linda y la comida excelente.

Cons:

La piscina no se veia agradable para meterse. Viendo la gente metida con camisetas y el agua turbia no me dio ganas de meterme, ni a mis hijos.

2026-03-16 • via Nuitee
J
Juan Carlos Albarracin Miranda • couple • co
9
2026-03-10 • via Nuitee
D
Daniel • family_with_children • ec
10
Muy recomendable!
Pros:

La comida en el hotel es muy buena al igual que la atención. La cena estuvo deliciosa y el desayuno es variado y de calidad. La limpieza en el hotel es muy buena.

Cons:

Podría mejorar un poco la temperatura de la piscina, es un poco fría.

2026-03-10 • via Nuitee
L
Lynch • extended_group • ec
9
Pros:

La ubicación a lado de las termas, cerca de todo. Las instalaciones hermosas y su spa.

Cons:

Mi habitación estaba muy calurosa no había ventanas ni a/c. También muchi ruido en la noche desde afuera.

2026-03-06 • via Nuitee
M
MARULANDA • couple • ec
10
2026-03-03 • via Nuitee
S
SELENA • couple • ec
9
2026-02-26 • via Nuitee
D
Darío R • extended_group • ec
9
Pros:

El personal muy atento

Cons:

A pesar de que el hotel está remunerado, las habitaciones lucen viejas y el mobiliario igual. La ducha inundaba el baño ya que la cortina no protegía lo suficiente.

2026-02-23 • via Nuitee
R
Rob • couple • gb
9
Would recommend the hotel for a stay in Banos
Pros:

Lovely room and facilities.
Staff were great. Breakfast had a brilliant choice.
Good location for town centre

Cons:

Noise from the road

2026-02-22 • via Nuitee
S
Sebastián • couple • es
10
2026-02-11 • via Nuitee
G
Gerardthehague • Solo travel • The Hague, South Holland Province
6
Basic hotel in Banos
Pros:

Sangay hotel is well situaties near the hotspring and waterfall at Banos, the hotel has various types of rooms. I had a room in a kind of bungalows at the same level as the pool. The room is very basic but clean. There is no A/C and in day time the room get’s rather hot.

2026-02-10 • via Tripadvisor
M
Marco Antonio • couple • ec
9
Pros:

Su limpieza y comodidad

Cons:

Las almohadas

2026-02-10 • via Nuitee
S
Séverin • solo_traveller • us
10
2026-02-09 • via Nuitee