The New Southlands Hotel

I have to use a mobility and all the automatic door openers which keep them open so you could get through weren't working. The lift was very small and my medium sized scooter would only just fit in, if I removed the basket to get the doors to close.

Nice hotel, staff were great, convenient

Large lobby.
Lift.
Great breakfast.
Friendliness of staff.

Reasonably priced hotel in a good location. Just a short walk from the Spa and sea front and 15 mins to railway station.

Mediocre hotel in need of good renovation to guest rooms but reflected in the overnight rates

Warm and welcoming friendly staff

Generally a good traditional hotel and staff were all helpful and friendly, BUT no lactose free milk available for those who have allergies.

A great hotel at a reasonable price. We were there on a Saturday and there was entertainment in the evening too. We had tickets to a concert, but it all seemed to be going well when we got back. Staff were great. Parking on-site for £6 per day. Room was lovely and beds comfy. Woyld recommend

Tired hotel

The hotel is run down, needs a complete refurb,

Pleasant hotel, seems to be aimed at groups and coach tours but it was fine for a one night stay. Good spacious room. Bathroom ok - shower was a bit lack lustre and could have done with a lot more pressure but again, it was fine for a one night stay.
We parked on the Esplanade for free and walked to the hotel (about 10 minutes) but there is a car park at the back of the hotel too if you don't mind paying.
Overall a good stay for a good price.
We paid extra for breakfast which was pretty good but if we stayed again, we would probably eat at the Rowntree Lodge cafe next door.

Decor needs updating

Bathroom was not user friendly as an elderly couple found it difficult to use
Breakfast lovely dinner not value for money

Hotel looks tired inside and out, room comfortable but shower very poor
Only had the breakfast and was very disappointed, hot food tasteless and look warm with slow refill of serving dishes
More of Bus tour hotel then a couples hotel

Friendly staff , decent sized room , needs a renovation tbh , but it served its needs , disappointed to have to pay £6 for one nights parking imho

Clean and tidy accommodation close to town centre and sea front. All hotel staff friendly and helpful. Will certainly stay next year.

Room good. Staff brilliant. Place good. Food not good.

The property was lovely inside but very shaby from the carpark enterence

This was one of the poorest hotels that we have stayed at in quite some time.

Firstly, we were staying on the 3rd floor and so we waited for the lift, which could only hold 4 people and which travelled really slow. When we got into the room it was very dated, with dirty and greasy marks on the walls and not what you would expect from a Caledonian Hotel. The TV in the room was the smallest that I've seen in any hotel ever (in fact my laptop screen was bigger). It was a warm night and there was a broken fan, which I tried to fix but couldn't. The bed consisted of a tired sprung mattress on top of a 1 inch thick chipboard board. It was very uncomfortable and sloped away from the centre towards the edges.

There was no soap in the soap dispenser above the sink. The signs / stickers above the sink had been put on skewed. The sealant around the shower had obviously not been done by a tradesman and the shower taps were also fitted on a skew.

Breakfast was a minor disaster with guests constantly asking staff where plates were kept (including myself). The plates were extremely hot. The quality of the food was generally poor; hash browns were bland, sausages were tasteless, bacon was fatty and scrambled egg was watery. Worst of all were the sachets of brown sauce, which tasted more like a sugary tomato ketchup? On the sachets was a picture of onions and apples?

Nice hotel in a great location