Grand Voyage Hotel

Hotels
8.7 (1114 reviews)
Kurmangazy Street 93/1 , Almaty , KZ
+7 7272 72 22 77

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Great location
Clean and comfortable rooms
Friendly staff
Cons:
Noisy room due to machinery
Limited breakfast options

Categories

Cleanliness
8.76
Room cleaning was consistently praised but one complaint about noise from machinery may affect perception.
Service
9.23
Positive remarks about staff hospitality and prompt service across multiple reviews.
Location
9.27
Multiple reviews highlight the superb location as a significant advantage.
Room Quality
8.22
Rooms are reported as clean but mixed reviews on noise disturbances may lower the score.
Amenities
8.75
Basic amenities were available, but some complaints about breakfast options affect satisfaction.
Value for Money
8.71
Good feedback on price versus quality indicates satisfactory value.
Food and Beverage
7.76
Breakfast choices received mixed feedback; some enjoyed while others found it poor.
Overall Experience
8.93
Overall, guests had a positive experience with various compliments on location and cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 00:57

Property Description

Luxurious Accommodations
Indulge in comfort at Grand Voyage Hotel with air-conditioned rooms featuring flat-screen TVs and modern bathrooms with complimentary toiletries.

Convenient Amenities
Enjoy the convenience of free WiFi, parking, and a 24-hour front desk, along with daily maid service and the option for in-room dining.

Explore and Relax
Take advantage of the tour desk to discover Almaty, while meeting facilities and laundry services cater to both leisure and business travelers.

For an unforgettable stay in Almaty, book your room at Grand Voyage Hotel now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ALA

Location

Guest Reviews

8.7
Based on 1114 reviews
Cleanliness: 8.76
Service: 9.23
Location: 9.27
Room Quality: 8.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 7.76
Overall Experience: 8.93
R
RINAT • solo_traveller • uz
10
2026-10-24 • via Nuitee
E
Evans • couple • gb
9
Comfortable room in a good location; peaceful, large bed and helpful staff.
Pros:

Loved the room, large bed, great view, very clean. Bed linen was lovely.

Cons:

N/A

2026-10-24 • via Nuitee
Галина • couple • kz
10
2026-10-24 • via Nuitee
S
Serikbay • family_with_children • kz
8
Pros:

Месторасположение

Cons:

В пульте телевизора севшие батарейки, нет тапочек и халата

2026-10-21 • via Nuitee
Y
Yelena • extended_group • kz
9
Приятные впечатления от проживания, гостеприимного персонала, комфорта и качественного обслуживания.
Pros:

Очень приветливые и красивые девушки на ресепшене. В номере чисто и опрятно. Отличный завтрак, достаточно разнообразный выбор. Местоположение отеля для нас было удобным, в пешеходной доступности есть интересные культурные объекты, кафе и рестораны.

Cons:

В качестве небольшого пожелания на будущее: можно было бы улучшить дизайн внутренних пространств. В интерьерах несколько избыточно разнообразие стилистических элементов и цветовых решений. Более целостный подход к дизайну помог бы подчеркнуть индивидуальность отеля и создать еще более гармоничную атмосферу. В целом отель обладает несомненным потенциалом, и хочется пожелать ему дальнейшего успешного развития и процветания!

2026-10-20 • via Nuitee
J
Jiji Tom • couple • om
5
2026-10-20 • via Nuitee
N
NACHEF • family_with_children • ma
8
Pros:

La gentillesse du personnel
La qualité et la multitude de choix du petit-déjeuner

2026-10-20 • via Nuitee
O
Oleg • couple • ru
9
Pros:

Расположение, просторный номер, тихо, вкусный завтрак, удобный матрас.

Cons:

Зал для завтрака маловат для такого количества гостей

2026-10-19 • via Nuitee
Кулигина • solo_traveller • kz
10
2026-10-15 • via Nuitee
B
Boris • couple • us
5
Not recommended. Poor service, irresponsove staff.
Pros:

Nice buildding, good location

Cons:

1. When we walked into the room , it was 25-27 deg C. A/C didn't work. The floor staf told that there is a mainrtenance on the roof and A/C is temporary down. Front desk, however, told us the the service was disconnected for the season - even outside temperatures were in mid-to-high 20th C. Open window suggested by the staff wa out of question because of traffic noise. We ended up putting a fan in the room and switchinbg the room to less sunny side. We asked for some consessions for that major inconvenience but never received any response from hotel management.
2. Every small request from the front desk was not met; it looked like hotel management created unfriendly rules that the staff had hard time to enforce (A/C issue, no second key to the room, axxess for taxi and Yandex Go).
3. One morning we had early depatrute for the one-day trour and couldn't have breakfast during their working hours. We asked for breakfast boxes - something that is provided by most hotels - but our request was rejected.
Oveall, big disappointment. We'll never stay here again and would not rtecommend to anybody who value service.

2026-10-15 • via Nuitee
A
Aleksandr • solo_traveller • ru
10
2026-10-13 • via Nuitee
R
regina • couple • de
8
2026-10-12 • via Nuitee
F
Fayz • solo_traveller • uz
10
2026-10-11 • via Nuitee
S
Sheheen • family_with_children • ae
10
2026-10-10 • via Nuitee
S
Sheheen • family_with_children • ae
10
Pros:

Decent place to stay with family.
Breakfast was good.

Cons:

Should change the breakfast menu every alternate day

2026-10-10 • via Nuitee
S
Semen • couple • ru
3
Отвратительно
Pros:

Локация

Cons:

С 1.10 в отеле отключены кондиционеры. В номере очень душно, открываешь окно - очень шумно из-за машин, спать невозможно. С закрытым окном - потеешь как в сауне. Персонал никаких вариантов (номер с окнами во двор) не предлагает. В ванне на полу волосы предыдущих гостей. Пустой мини-бар.

2026-10-07 • via Nuitee
L
Lisa • couple • se
8
Comfy enough.
Pros:

Good staff, forgot a small bag, they contacted us straight away, so we could get it back. 🙏

Cons:

Breakfast ran out and they did not refill it. So very limited.

2026-09-18 • via Nuitee
S
Saule • couple • kz
10
2026-09-18 • via Nuitee
Аделя • couple • kg
10
Отель супер! Очень удобное расположение и приятный, вкусный завтрак. Нам с мамой очень понравилось ☺️
2026-09-16 • via Nuitee
Арслан • couple • kz
10
2026-09-16 • via Nuitee