New Bath Hotel & Spa, a member of Radisson Individuals

Hotels
Radisson Individuals
8 (3907 reviews)
New Bath Rd, Matlock Bath , Matlock , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Luggage storage
Fax/photocopying
Sauna
Massage services
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Dated rooms
Limited food options

Categories

Cleanliness
7.25
Mentioned as run down and old with stains everywhere, alluding to poor cleaning.
Service
8.75
Staff were friendly and accommodating, though some noted inexperience.
Location
9.25
Highly praised for convenience and access to attractions.
Room Quality
7.75
Rooms described as dated and below standard, needing improvement.
Amenities
8.25
Good amenities like a pool but issues noted regarding service and cleanliness.
Value for Money
7.75
Some guests felt the cost was high for the offered quality.
Food and Beverage
6.75
Breakfast options were limited and of below-average quality.
Overall Experience
8.25
Guests enjoyed their stay but noted several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:53

Property Description

Luxurious Accommodations
Experience the charm of the 18th century at The New Bath Hotel and Spa, surrounded by 5 acres of picturesque gardens. Indulge in modern comforts with flat-screen TVs, complimentary WiFi, and rain showers in every room. Upgrade to rooms with a cozy seating area and relaxing bath for added luxury.

Relaxing Spa and Dining Options
Unwind at the on-site spa with rejuvenating treatments by ESPA, or host events in the elegant 140-seat ballroom. Enjoy delectable meals at the Brasserie or savor a taster menu at Artistry crafted by award-winning chef John Shuttleworth. Don't miss the chance to explore locally sourced ingredients in every dish.

Scenic Location
Nestled in Matlock Bath, Derbyshire, our hotel offers stunning views of Derwent Gorge and easy access to Peak District National Park. Book your stay now for a perfect blend of historic elegance and modern convenience.

Important information:

Please note that our outdoor natural spring pool will be closed for maintenance on the following dates for year 2026 are 26-27 January, 23-24 February, 23-24 March, 20-21 April, 18-19 May and 15-16 June. Our outdoor thermal spring pool is adults only and complimentary for hotel guests. Please be aware that pool opening times vary seasonally, and the lido closes every 6–8 weeks for a deep clean. There is an additional charge of GBP 15, per person and the time is limited to 90 minutes to use the spa facilities. Please note that the outdoor thermal spring pool is for adults only and is complimentary for hotel guests. Please inform the property in advance of your stay if you plan to bring your pet. Our outdoor natural spring lido closes every 6–8 weeks for maintenance and a deep clean. Please note that the outdoor thermal spring pool is for adults only and is complimentary for hotel guests. Please inform the property in advance of your stay if you plan to bring your pet. Our outdoor natural spring lido closes every 6–8 weeks for maintenance and a deep clean. A charge of £20 per dog, per stay will apply. A maximum of two dogs allowed per room. Pets are not permitted in the restaurant or lounge areas inside the hotel, with the exception of guide and assistance dogs. Guests are responsible for cleaning up after their dogs and ensuring they are well behaved throughout their stay. The hotel accepts no liability for dog related incidents.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8
Based on 3907 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 6.75
Overall Experience: 8.25
V
Vicki couple gb
9
Pros:

Clean and tidy

2026-03-14 via Nuitee
C
Clive couple gb
8
2026-03-13 via Nuitee
L
Leigh couple gb
10
2026-03-10 via Nuitee
C
Charlotte couple gb
9
Great hotel - warm, comfortable and welcoming in a great location
Pros:

Great location and quiet and comfortable

Cons:

No issues we were upgraded on arrival which was a lovely surprise and start to our holiday after a long flight

2026-03-09 via Nuitee
J
Jessica couple gb
5
Clean, friendly, basic
Pros:

Friendliness and cleanliness overall was great

Cons:

No tv remote
Reception didn’t answer the phone or do much to help when needed
No room service

2026-03-09 via Nuitee
L
Leighton couple gb
4
Poorly managed
Pros:

Access to spring water swimming pool

Cons:

No vegetarian items for breakfast. Offered compensation which didn't come through. Broken shower. Very disappointed in quality of hotel

2026-03-09 via Nuitee
M
Marie couple gb
8
2026-03-09 via Nuitee
M
Moore couple gb
10
Fabulous stay the Lido and Spa are epic combine with a massage!! And staff 100% great people
Pros:

Lovely warm traditional place that evokes classic spa breaks.

Cons:

Nothing

2026-03-09 via Nuitee
A
Angela couple gb
8
Nice break away for the weekend in a lovely location.
Pros:

Lovely old building, well situated

Cons:

Very ordinary hotel breakfast,

2026-03-08 via Nuitee
J
Jacob couple gb
9
Pros:

Beautiful place, amazing lido which is part of the price to use. Good food.

2026-03-07 via Nuitee
C
Cross couple gb
9
2026-03-06 via Nuitee
D
Debbie couple gb
10
Great hotel, perfect location, fabulous staff.
Pros:

Fabulous hotel. Amazing staff- especially Simran who was incredibly smiley, friendly and helpful- a total credit to the hotel. The room was spacious, spotless and had such a comfy bed, along with a lovely view of the pool.
The annexe is dated and not as pretty as the main hotel but still very comfortable.
The breakfast was fabulous and plentiful. We will definitely return.

Cons:

If I was forced to leave something- our towel rail didn’t work but that really was incredibly minor.

2026-03-06 via Nuitee
N
Nyarai family_with_children gb
8
Awesome
Pros:

Location is excellent.
Breakfast was very nice and a lovely variety
Comfy beds, warm rooms heating was great
Lovely new or updated bathrooms
Swimming pool

Cons:

Bathroom could have been cleaner
Bedroom was a little bit dusty and the telephone had coffee marks

2026-03-05 via Nuitee
E
Emma couple gb
7
Nice break away for the night but probably wouldn’t go back.
Pros:

The location of the hotel is great for walking and exploring. The staff were friendly.

Cons:

The whole hotel could do with a little spring clean and refurb and access to the spa for hotel guest should be available at all times. We upgraded to a junior suite and as the sofa was just looking at a wall it wasn’t used and therefore felt we didn’t get good Value for money. The breakfast was also not the best. Soggy hash browns and watery eggs.

2026-03-05 via Nuitee
G
Gilbert couple gb
8
Love most of our stay. Room was very comfortable. The swimming pool is great. The dining experience could be improved
Pros:

Character! The cold spa pool is unmissable

Cons:

Still in need of some decorative improvements

2026-03-05 via Nuitee
O
owen family_with_children gb
3
Great staff, tired and rundown property
Pros:

Staff were amazing and a credit to the hotel

Cons:

The property needs significant repairs. I am sure years ago it was a stunning property but it’s now cold,tired and rundown. Update the pricing to reflect the reality of your hotel.

2026-03-05 via Nuitee
S
Sally solo_traveller gb
8
2026-03-02 via Nuitee
C
Chantelle couple gb
8
2026-03-02 via Nuitee
S
Sarah-Jayne family_with_children gb
4
The team were amazing and are a credit… the hotel needs money spent on it!
Pros:

The staff were all amazing and so helpful.

Cons:

The room was tired, shower was blocked, the corridor outside our room on the ground floor had a broken external door that anyone could enter. The shower gel in shower was watered down. For a family room just not very thought through, the kettle was on a low table?!

2026-03-02 via Nuitee
N
noel l couple gb
10
2026-03-02 via Nuitee