New Bath Hotel & Spa, a member of Radisson Individuals

Hotels
•
Radisson Individuals
8 (4023 reviews)
New Bath Rd, Matlock Bath , Matlock , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Swimming pool
Restaurant
Family rooms
Luggage storage
Fax/photocopying
Sauna
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Helpful service
Cons:
Cleanliness issues
Dated rooms
Limited food options

Categories

Cleanliness
7.25
Mentioned as run down and old with stains everywhere, alluding to poor cleaning.
Service
8.75
Staff were friendly and accommodating, though some noted inexperience.
Location
9.25
Highly praised for convenience and access to attractions.
Room Quality
7.75
Rooms described as dated and below standard, needing improvement.
Amenities
8.25
Good amenities like a pool but issues noted regarding service and cleanliness.
Value for Money
7.75
Some guests felt the cost was high for the offered quality.
Food and Beverage
6.75
Breakfast options were limited and of below-average quality.
Overall Experience
8.25
Guests enjoyed their stay but noted several areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 18:53

Property Description

Luxurious Accommodations
Experience the charm of the 18th century at The New Bath Hotel and Spa, surrounded by 5 acres of picturesque gardens. Indulge in modern comforts with flat-screen TVs, complimentary WiFi, and rain showers in every room. Upgrade to rooms with a cozy seating area and relaxing bath for added luxury.

Relaxing Spa and Dining Options
Unwind at the on-site spa with rejuvenating treatments by ESPA, or host events in the elegant 140-seat ballroom. Enjoy delectable meals at the Brasserie or savor a taster menu at Artistry crafted by award-winning chef John Shuttleworth. Don't miss the chance to explore locally sourced ingredients in every dish.

Scenic Location
Nestled in Matlock Bath, Derbyshire, our hotel offers stunning views of Derwent Gorge and easy access to Peak District National Park. Book your stay now for a perfect blend of historic elegance and modern convenience.

Important information:

Please note that our outdoor natural spring pool will be closed for maintenance on the following dates for year 2026 are 26-27 January, 23-24 February, 23-24 March, 20-21 April, 18-19 May and 15-16 June. Our outdoor thermal spring pool is adults only and complimentary for hotel guests. Please be aware that pool opening times vary seasonally, and the lido closes every 6–8 weeks for a deep clean. There is an additional charge of GBP 15, per person and the time is limited to 90 minutes to use the spa facilities. Please note that the outdoor thermal spring pool is for adults only and is complimentary for hotel guests. Please inform the property in advance of your stay if you plan to bring your pet. Our outdoor natural spring lido closes every 6–8 weeks for maintenance and a deep clean. Please note that the outdoor thermal spring pool is for adults only and is complimentary for hotel guests. Please inform the property in advance of your stay if you plan to bring your pet. Our outdoor natural spring lido closes every 6–8 weeks for maintenance and a deep clean. A charge of £20 per dog, per stay will apply. A maximum of two dogs allowed per room. Pets are not permitted in the restaurant or lounge areas inside the hotel, with the exception of guide and assistance dogs. Guests are responsible for cleaning up after their dogs and ensuring they are well behaved throughout their stay. The hotel accepts no liability for dog related incidents.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MAN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8
Based on 4023 reviews
Cleanliness: 7.25
Service: 8.75
Location: 9.25
Room Quality: 7.75
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 6.75
Overall Experience: 8.25
P
Paul • solo_traveller • gb
7
Pros:

Location

2026-05-16 • via Nuitee
E
Emma • solo_traveller • gb
5
2026-05-16 • via Nuitee
H
Hornby • couple • gb
10
2026-05-14 • via Nuitee
C
Colin • solo_traveller • fr
8
Great staff, good location.
Pros:

Location is great, a five minute walk into Matlock Bath. Lovely staff, spacious room, nice bathroom with quality toiletries.

Cons:

Some of the carpets are getting a little stained and worn. Swimming pool was VERY cold!

2026-05-12 • via Nuitee
J
Jim • extended_group • gb
6
Ok hotel but nothing more
Pros:

Location good and car parking. Rooms were ok.

Cons:

Spa was poor - Closed at 5pm. Sauna and steam temp too low and in a poor condition- no water to drink. Parts of room dirty hadn’t been thoroughly cleaned for some time.

2026-05-11 • via Nuitee
R
Richard • couple • gb
8
2026-05-11 • via Nuitee
H
Helen • couple • gb
7
Nice place to stay for a couple of nights, would visit again.
Pros:

The hotel was calm, quiet and intimate. Staff were polite, pleasant and helpful. The room had a nice outlook and a balcony. The room itself was comfortable and spacious. Breakfast was enjoyable.

Cons:

In general the hotel needs updating. The outside of the building’s in particular. Some areas are run down, needing painting or repairs, TLC.

2026-05-11 • via Nuitee
N
Nick • solo_traveller • gb
5
Pros:

got down for breakfast at 9.30 told they had stopped serving Marianne (ithink that was her name) did her very best but the bacon was black very disappointed let the hotel down

2026-05-11 • via Nuitee
B
Barson • solo_traveller • gb
9
Pros:

Im a lido fan so for me to swim daily in. The spring fed lido was a big highlight.

Cons:

I felt the room we were in could do with bit of update in decor. Loved the balcony and comfy bed. Carpet needs replacing.

2026-05-10 • via Nuitee
J
Jones • couple • gb
9
2026-05-10 • via Nuitee
K
karen • solo_traveller • gb
8
2026-05-10 • via Nuitee
V
Victoria • couple • gb
6
Pros:

Location, Lido. Staff

Cons:

Food was poor. Breakfast was really very poor

2026-05-09 • via Nuitee
D
Deborah • solo_traveller • gb
6
Staff friendly and doing their best
Pros:

Staff were friendly. Decent breakfast. Room nice.

Cons:

Food menu limited, choice of bar drinks limited.

2026-05-09 • via Nuitee
S
Simon • solo_traveller • gb
10
Pros:

Everything especially the very helpful staff

Cons:

Leaving

2026-05-09 • via Nuitee
E
Emma • family_with_children • gb
8
2026-05-09 • via Nuitee
A
Adeela • extended_group • gb
8
Very lovely staff and historic remarkable hotel
2026-05-09 • via Nuitee
D
Deborah • couple • gb
6
Okay but slightly disappointed
Pros:

The staff were helpful and friendly

Cons:

Limited food menu for dinner. We had the bed and breakfast, dinner rate! Very few choices. The hotel needs a little attention. Looking a bit dated. It is not very accessible at all. I know it’s a listed building but some basic changes such as having a toilet on the same level as the bar/restaurant is a must. My mother really struggled with the 10 steps. There is a cloakroom /storage room which could be converted or a stair lift added.

2026-05-09 • via Nuitee
M
Maisie • couple • gb
5
Nice comfy bed, in Matlock, everything else was bad
Pros:

Location was nice

Cons:

Had little option for breakfast and dining area was a mess, spa didn’t look nice or clean (overpriced aswell), “garden view room with balcony” building looked a mess and could pass as a council flat building, windows need a good clean. I feel like we were completely ripped off!

2026-05-08 • via Nuitee
P
Patricia • solo_traveller • gb
8
Pros:

Very helpful and accommodating staff, particularly Simran. Lovely traditional hotel with potential to be spectacular. Reasonable price

Cons:

Some areas looking rather tired. In rooms more attention needs to be given to general cleaning, walls, skirting etc, although beds and bathrooms spotless. A lift or stair lift needs, to be put in place asap.

2026-05-07 • via Nuitee
T
timothy • extended_group • gb
8
Good for our reunion. Very good restaurant nearby in Matlock Bath
Pros:

Lovely location. Friendly staff excellent car park.
This an old building ,well cared for but old fashioned
,so no lift
Breakfast buffet adequate to goodgoo
,

2026-05-04 • via Nuitee