WoodSpring Suites Chicago Romeoville

I had to cancel my reservation there because i drive a semi tractor and would have had to park on the other end of the lot. Too far for my dog to walk just after leg amputation.

I found it interesting the room came with stove and refrigerator but no dishes or cooking utensils. But u could purchase at an astronomical price. Didn’t like that at all. But staff was very nice.

When we arrived shortly after checkin, we were asked if we got a call that afternoon. We had not. They scrambled to find us a room and ours seemed to have been broken into. The wall behind the door was recently repaired and the security chain was broken. The tv was not programmed. The bed was fine. Just not what we were expecting.

The manager and his staff are excellent and the service there is unexplainable. I wish all hotels offered this this type of service

Arrived to check in and was told they had given out all of the rooms. This was 3:30 in the afternoon. I was told they had called us, but there was no voicemail. There was hardly an apology and when I asked about any suggested option, the person at the front desk just looked at me. We finally found the last room at another hotel. I have never been so frustrated with a hotel experience.

What made the stay terrible is that someone is always hunting for payment information there to take funds. My bank had to keep placing fraud alerts on their own. This means they are catching hackers who live in the Chicago Il area. And there appears to be a large abundance of them.

lots of drug addicts and homeless people

No staff after 8 pm, elevator was not working

It was excellent

The rooms aren’t the cleaniiphone

Front desk employee was nice

Sold out when I get there.

the desk lady was incomparable at her job. I had reservations for three day stay, after she took my payment for the room i was then informed that the elevator was not working. my room was on the second floor. I have a heart condition that i told your employee, she said the stairs are not that many to the second floor. the issue is the stairs are all the way to the back of the first floor. I struggled to get to the room only to find out the A/C is not working, back down to the desk where she said to open the window. UNACCEPTIAL. Wll never reserve a room at this hotel again. P.S. there were 5 other people bailing out because A/C not working.

I blame who uploaded the photos of this hotel they aren’t accurate at all!!

You get what you pay for. The room was small and poorly maintained. The shower head was fully green with buildup, freezer trim fell off, sink with counter was dirty, floor was sticky. The hallway floor had what looked like a red trail which means it was not clean. The elevator was broken as well.

Never again will I stay in this hotel. I got bitten with bed bugs.

Elevator Was Down & Key Card Wasn’t

It is clearly not an actual hotel, but an living space for lots of poep

Terrible.

El cuarto que me dieron al inicio tenia cucarachas