Santos Hotel

Hotels
7.9 (145 reviews)
Praça Washington, 31 , Santos , br

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Fair pricing
Cons:
Mold and cleanliness issues
Small room size
Noise from outside

Categories

Cleanliness
6.98
Several reviews mentioned issues like mold in rooms and poor wall conditions, affecting overall cleanliness.
Service
8.45
Numerous mentions of attentive and friendly staff contributed positively to the service rating.
Location
7.99
The hotel is well-located near the beach, though some noise issues were highlighted.
Room Quality
7.44
Some rooms had issues like small bathrooms and hard mattresses, impacting guest comfort.
Amenities
7.47
Amenities available but some guests noted the absence of certain items in the minibar, and limited TV channels.
Value for Money
8.43
Guests appreciated the fair pricing and the quality received for the cost.
Food and Beverage
8.48
Positive feedback on the breakfast variety and quality, enhancing guest satisfaction.
Overall Experience
7.95
Despite some drawbacks, many guests noted a pleasant overall stay and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 17:00

Property Description

Luxurious Accommodation
Santos Hotel, strategically situated near Orquidario de Santos Garden and Praia do José Menino Beach, offers elegantly decorated rooms with essential amenities like TV, air conditioning, and a minibar. The private bathrooms are equipped with showers for your convenience.

Convenient Facilities
Enjoy seamless connectivity with complimentary Wi-Fi access throughout the property. Benefit from the round-the-clock assistance of the friendly staff at the 24-hour front desk, ensuring a stress-free stay.

Prime Location
With its proximity to Gonzaga Beach and Monte Serrat, Santos Hotel provides easy access to popular attractions. Additionally, being just 61 km from Guarulhos Airport, your travel arrangements are made hassle-free. Book your stay at Santos Hotel now for a memorable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGH

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

7.9
Based on 145 reviews
Cleanliness: 6.98
Service: 8.45
Location: 7.99
Room Quality: 7.44
Amenities: 7.47
Value for Money: 8.43
Food and Beverage: 8.48
Overall Experience: 7.95
K
Kelen • extended_group • br
9
2026-02-14 • via Nuitee
E
Elson Renato • family_with_children • br
10
Pros:

Everything was good.

2026-02-14 • via Nuitee
J
Josenilda Dos Santos • family_with_children • br
7
Pros:

Atendimento, café da manhã

Cons:

Travesseiro e colchão

2026-02-13 • via Nuitee
I
ivina • family_with_children • br
10
2026-02-11 • via Nuitee
A
Aires • couple • br
10
Pros:

Fica perto da praia, o ambiente é confortável,bem silencioso

2026-02-10 • via Nuitee
M
maria dos santos • family_with_children • br
10
2026-02-09 • via Nuitee
J
Joao • family_with_children • br
10
Melhor de santos
Pros:

Atendimento da recepção

Cons:

Nao tem estacionamento

2026-02-09 • via Nuitee
D
Daniela Mitie Shimozoni • solo_traveller • br
8
Pros:

Hotel bem limpinho, o rapaz da recepção foi muito educado, o quarto estava limpo e bem arrumado.

Cons:

A água do chuveiro estava muito gelada e eu não consegui terminar o meu banho.

2026-01-31 • via Nuitee
M
Marisela • family_with_children • br
6
Pros:

Funcionários

Cons:

Sujo, infraestrutura velha e descuidada

2026-01-29 • via Nuitee
S
Sheila • family_with_children • br
5
2026-01-29 • via Nuitee
S
samira • family_with_children • br
10
2026-01-21 • via Nuitee
L
Lucas • solo_traveller • br
7
2026-01-20 • via Nuitee
I
Ivone • family_with_children • br
8
Pros:

Café da manhã

Cons:

Colchão duro, barulho

2026-01-20 • via Nuitee
J
Jaqueline • extended_group • br
10
muito agradável
Pros:

Boa localização, mas não tem estacionamento.
Foi fácil estacionar na frente do hotel.
Banheiro um pouco pequeno, mas a limpeza excelente.
Café da manhã simples, mas muito bem feito.
Custo beneficio excelente.

2026-01-19 • via Nuitee
K
Karolina Michelle • couple • br
5
2026-01-17 • via Nuitee
L
Leandro • family_with_children • br
9
Pros:

Limpeza muito boa, quartos amplos confortáveis equipe de funcionários excelentes

Cons:

Banheiro muito pequeno

2026-01-15 • via Nuitee
N
Nogueira • family_with_children • br
1
Pros:

Atendimento ruim, estrutura ruim, instalações ruins etc

2026-01-13 • via Nuitee
S
Sarah • extended_group • br
8
Experiência ótima, voltarei mais vezes!!
Pros:

Tudo limpinho e arrumado!

Cons:

A única coisa que senti falta foi um tapete no banheiro.

2026-01-12 • via Nuitee
A
Antonio • family_with_children • br
10
2026-01-11 • via Nuitee
M
Marina • couple • br
7
2026-01-09 • via Nuitee