Ekho Surf

Pool closes very early at 7 pm. It should be till 9 pm at least.

Indian dishes on the menu. They so need to have an Indian chef. If you are having such an elaborate Indian menu, you need to do justice to that which I specifically found missing. The taste, availability and presentation of Indian dishes is really bad.

Also the train track just behind the property literally gives a shaky feeling if you are in activity room and train horn blares even when your room doors are closed.

Ich fand es nicht störend, aber man muss sich schon bewusst sein, dass das Hotel direkt neben der Bahnlinie liegt

Our air conditioning was really cold and couldn’t be adjusted. They came several times to fix it but in the end it still wasn’t fixed. We asked if we could be moved from there but they refused to do that. We won’t be going back there when we visit next.

In the future , it would be great to have the option of fan or AC in the rooms

Needs a little bit of upgrade

Unfortunately, the overall experience was disappointing, largely due to poor organisation and lack of service from customer-facing staff.

Activities advertised were not delivered. Water aerobics and bocce were both listed but did not run on either day. When I tried to locate the water aerobics, there was no staff present at either pool. After asking multiple staff members, I was eventually told it wasn’t running that day — with no apology or explanation. If activities aren’t running, they should not be advertised.

Basic hotel processes were unclear. We were given towel cards but there was no signage or clear location to exchange them. The layout of the hotel is also quite non-intuitive, which adds to the confusion.

Service in restaurants was inconsistent and frustrating. We were told we could order dessert à la carte in the main restaurant, only to then be told by another staff member that we had to leave unless we were having the buffet. We were redirected to the café, where options were even more limited, and then told to go back to the restaurant again. In the end, we gave up and ordered externally, which is not what you expect at a hotel of this level.

Staff generally appeared disengaged and uninterested, particularly in guest-facing roles. There were often multiple staff present but not actively assisting guests. At check-out, staff insisted I scan a QR code to leave a “good review” and then asked me to prove I had submitted one, which felt inappropriate and uncomfortable.

The spa experience was below average and overpriced. The treatment quality was poor, and at times it felt like the therapist was distracted as she would only use one hand. There was also a large spider in the treatment room, which, while understandable in this environment, could have been addressed before guests noticed.

The hotel itself feels somewhat dated internally, and while the room was fine, the shower clearly needs maintenance.