The Grand Hotel Nanaimo

Hotels
8.1 (885 reviews)
4898 Rutherford Road , Nanaimo , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Inconsistent coffee quality
Restaurant closed
Soft mattresses

Categories

Cleanliness
7.98
Rooms were very clean, but some reports of dirty coffee mugs.
Service
8.45
Staff were friendly and helpful throughout stay.
Location
8.49
Ideal location with convenient access for local attractions.
Room Quality
7.94
Rooms were comfortable but some noted issues with mattress softness.
Amenities
8.47
Good but missing a restaurant during off-hours.
Value for Money
7.93
Good price but with some misses in terms of services and amenities.
Food and Beverage
7.48
Breakfast was unavailable and coffee quality received complaints.
Overall Experience
8.05
Overall enjoyable stay despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:05

Property Description

Luxurious Accommodations
Indulge in comfort with a stay at The Grand Hotel Nanaimo. Each room is equipped with modern amenities including a refrigerator, coffee machine, cable TV, and free WiFi. Some rooms even boast a private balcony for a scenic view.

Culinary Delights
Satisfy your taste buds at Grand Cru Restaurant where West Coast cuisine takes center stage. Enjoy a relaxing evening at the whisky and wine bar, or unwind on the garden patio. The perfect way to end a day of exploration in Nanaimo.

Convenient Location
Conveniently located just 10 minutes from Departure Bay ferry terminal, our hotel offers easy access to nearby attractions. With a fitness centre, 24-hour reception, and proximity to Nanaimo Airport, your stay will be seamless.

Experience luxury, convenience, and culinary excellence at The Grand Hotel Nanaimo. Book now for an unforgettable stay!

Important information:

Please note, guests must have their own valid credit card to make and guarantee a room reservation.

At the time of check-in, guests are required to have photo identification matching their credit card for payment of the room and taxes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YCD

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 885 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 8.05
L
Lana • solo_traveller • ca
9
Staff was welcoming. Room was good Dining and bar were alsogood
Pros:

Location and room

Cons:

All good

2026-05-16 • via Nuitee
S
Stan • couple • ca
7
2026-05-15 • via Nuitee
B
Bryan • solo_traveller • cr
10
Una buena noche
Pros:

El desayuno fue excelente, y las habitaciones muy cómodas. La ubicación era perfecta uy cerca del aeropuerto.

2026-05-12 • via Nuitee
D
Diana • solo_traveller • us
10
Pros:

Room was very clean, quiet, and comfy! Pillows were comfy, bed comfy, towels fluffy. Had a coffeemaker and fridge, lots of space. Very happy- will deinitely stay there again!

Cons:

Nothing

2026-05-12 • via Nuitee
X
Xinyu • family_with_children • ca
9
值得再次入住
Pros:

干净整洁

Cons:

没有免费早餐，但对于相对便宜的住宿价位来说可以接受

2026-05-12 • via Nuitee
B
Bob • couple • ca
8
Pros:

we would have liked to have had breakfast but it was closed for mothers day events.

Cons:

access to restaurant was restricted due to events being held that day

2026-05-11 • via Nuitee
B
Brenda • couple • ca
10
Pros:

The hotel is comfortable, clean and very interesting with. We really liked the location and we will be back.

2026-05-11 • via Nuitee
R
Radil • solo_traveller • ca
10
Weekend stay
Pros:

Love the location, staff was friendly and accommodated us for an earlier dinner

Cons:

Needed a recycle bucket in room

2026-05-11 • via Nuitee
D
Deanna • couple • ca
10
2026-05-09 • via Nuitee
T
Theresa • family_with_children • gb
8
2026-05-08 • via Nuitee
T
Todd • family_with_children • ca
10
Pros:

Great restaurant.

2026-05-08 • via Nuitee
T
Tracy • extended_group • ca
8
Thank you. We will return!
Pros:

A little dated and a bit of repair needed but overall it was good.

Cons:

Very convenient location for us.

2026-05-05 • via Nuitee
K
Karen • solo_traveller • ca
10
Great venue, happy staff
Pros:

Quiet. Walking distance to restaurants. Coffee made and placed at reception for all.

2026-05-04 • via Nuitee
S
Stefan • solo_traveller • de
7
2026-05-04 • via Nuitee
D
Diane • family_with_children • ca
7
Enjoyed my stay will definitely will stay there again.Nanaimo z
Pros:

The front desk staff very friendly and accommodating. The room was very comfortable and spacious. The location is central , excellent ,
Close to Ferry Terminal

Cons:

Only spent 1 night no complaints.

2026-05-03 • via Nuitee
C
Courtney • family_with_children • ca
4
Would not stay again in spring or summer
Pros:

Location is central

Cons:

The room was very very hot. End of April. Air conditioning barely worked and you walked into a hot room

2026-05-02 • via Nuitee
K
Karen • couple • ca
10
Great price. Very comfortable beds. Quiet.
Pros:

Ease of checking in. Bed super comfortable. quiet and great location.

2026-05-01 • via Nuitee
M
Melody • solo_traveller • ca
8
2026-04-30 • via Nuitee
R
Róbert Ívar • solo_traveller • is
8
Pros:

Clean and nice.

Cons:

Room felt a bit depressing

2026-04-30 • via Nuitee
M
Marlene • couple • ca
10
Great price and super friendly staff, went beyond expectations
Pros:

got upgraded for free! room was great

Cons:

everything was great. coffee kinda sucked, but didn't expect high quality coffee in the hotel room lol

2026-04-30 • via Nuitee