The Grand Hotel Nanaimo

Hotels
8.1 (974 reviews)
4898 Rutherford Road , Nanaimo , ca
+1 250-758-3000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Inconsistent coffee quality
Restaurant closed
Soft mattresses

Categories

Cleanliness
7.98
Rooms were very clean, but some reports of dirty coffee mugs.
Service
8.45
Staff were friendly and helpful throughout stay.
Location
8.49
Ideal location with convenient access for local attractions.
Room Quality
7.94
Rooms were comfortable but some noted issues with mattress softness.
Amenities
8.47
Good but missing a restaurant during off-hours.
Value for Money
7.93
Good price but with some misses in terms of services and amenities.
Food and Beverage
7.48
Breakfast was unavailable and coffee quality received complaints.
Overall Experience
8.05
Overall enjoyable stay despite some minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:05

Property Description

Luxurious Accommodations
Indulge in comfort with a stay at The Grand Hotel Nanaimo. Each room is equipped with modern amenities including a refrigerator, coffee machine, cable TV, and free WiFi. Some rooms even boast a private balcony for a scenic view.

Culinary Delights
Satisfy your taste buds at Grand Cru Restaurant where West Coast cuisine takes center stage. Enjoy a relaxing evening at the whisky and wine bar, or unwind on the garden patio. The perfect way to end a day of exploration in Nanaimo.

Convenient Location
Conveniently located just 10 minutes from Departure Bay ferry terminal, our hotel offers easy access to nearby attractions. With a fitness centre, 24-hour reception, and proximity to Nanaimo Airport, your stay will be seamless.

Experience luxury, convenience, and culinary excellence at The Grand Hotel Nanaimo. Book now for an unforgettable stay!

Important information:

Please note, guests must have their own valid credit card to make and guarantee a room reservation.

At the time of check-in, guests are required to have photo identification matching their credit card for payment of the room and taxes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YCD

Location

Guest Reviews

8.1
Based on 974 reviews
Cleanliness: 7.98
Service: 8.45
Location: 8.49
Room Quality: 7.94
Amenities: 8.47
Value for Money: 7.93
Food and Beverage: 7.48
Overall Experience: 8.05
M
McLean • solo_traveller • ca
7
2026-08-28 • via Nuitee
M
Macrina • family_with_children • ca
6
2026-08-28 • via Nuitee
X
xiaoting • family_with_children • ca
8
2026-08-27 • via Nuitee
P
Peter • couple • nl
10
Leuk, stijlvol hotel met goede service.
Pros:

Stijl

Cons:

Alles was prima

2026-08-27 • via Nuitee
S
SteffNath • solo_traveller • fr
10
Pros:

La situation géographique, l accueil, la taille des chambres et le balcon. Très bon restaurant.

Cons:

Rien

2026-08-27 • via Nuitee
M
Maggie • couple • ca
9
2026-08-27 • via Nuitee
M
Mélody • couple • fr
9
2026-08-26 • via Nuitee
A
Alison • couple • gb
7
Alternative to our booked hotel.
Pros:

Foyer was nice.

Cons:

Room furniture was dated.

2026-08-26 • via Nuitee
K
Kim • couple • ca
10
A great central spot with everything you need for a little vacay!
Pros:

We loved the breakfast, clean quiet room and great staff!

Cons:

We have no complaints!

2026-08-26 • via Nuitee
G
Gary • couple • ca
8
Very nice!
Pros:

To much street noise on the main thorough fare side of the hotel. The cleaning staff are very pleasant but a bit to eager to clean your room before check out😉 Nice big room with a balcony, very comfortable bed, lots of room/ bathroom amenities. The lobby is quite beautiful. There is ample parking. Loved the antique style of this hotel! We would definitely stay again!

Cons:

To much street noise

2026-08-26 • via Nuitee
R
Raphaele • extended_group • de
7
2026-08-25 • via Nuitee
J
Jane • couple • us
8
Cons:

Breakfast was a bit chaotic. They were very busy and they weren’t set up for so many people.

2026-08-24 • via Nuitee
M
Martini • solo_traveller • it
7
Pros:

La camera era molto ampia e pulita

Cons:

I materassi troppo morbidi.
E la posizione non particolarmente comoda per muoversi a piedi.

2026-08-22 • via Nuitee
N
Nettie • couple • ca
10
Excellent. Will stay again and recommend to others.
Pros:

Great breakfast and outstanding service.

Cons:

More water to be available.

2026-08-22 • via Nuitee
N
Noreen • solo_traveller • ca
10
Lovely, friendly property
Pros:

Very friendly staff, good meals, lovely room, clean room and common areas

Cons:

All good

2026-08-22 • via Nuitee
Z
Zhi • family_with_children • ca
10
2026-08-21 • via Nuitee
M
Mosab • family_with_children • ca
8
2026-08-20 • via Nuitee
J
Julianne • family_with_children • ca
7
Was clean and good location breakfasts needed improvement but overall good stay
Pros:

Great location
Nice balcony
Private

Cons:

Soaker tub wasn’t working

2026-08-19 • via Nuitee
N
Nancy • extended_group • ca
9
2026-08-18 • via Nuitee
S
Sadhna • couple • au
8
Was a good comfortable stay!
Pros:

The buffet could have been laid out better!

Cons:

Not easy to move in a small space!

2026-08-18 • via Nuitee