Siena Hotel

Hotels
8.4 (85 reviews)
Hermano Miguel 5-84 y Juan Jaramillo , Cuenca , ec

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Children allowed

Facilities

Non-smoking rooms
Room service
Family rooms
Luggage storage
Tour desk
Ironing service
Packed lunches
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Good breakfast
Cons:
Cleanliness issues
Worn furniture

Categories

Cleanliness
6.79
Some issues with mold in the walls and a bad smell throughout the hotel.
Service
9.26
General positive sentiment about staff being friendly and helpful.
Location
9.3
Great location, close to everything.
Room Quality
7.25
Mention of worn-out furniture in some reviews.
Amenities
8.78
Having a café and breakfast options available.
Value for Money
8.24
Good value but some discrepancies with photo representations.
Food and Beverage
8.79
Breakfast options well-received, especially vegan choices.
Overall Experience
8.76
Overall experience was positive despite some minor complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:05

Property Description

Prime Location in Cuenca Historic Centre
Situated in the heart of Cuenca, Siena Hotel offers easy access to the city's top attractions such as Tomebamba River, Pumapungo Museum, and Museum of the Cañari Identity, all within walking distance.

Comfortable and Well-Equipped Rooms
Relax in guest rooms featuring modern amenities including a flat-screen TV, private bathroom with free toiletries, and a functional desk for your convenience.

Exceptional Service and Convenience
Enjoy a daily continental breakfast and rely on our attentive staff who are available 24/7 at the reception to cater to all your needs.

Experience the best of Cuenca at Siena Hotel - book your stay now for a memorable and hassle-free visit.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CUE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 5 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for US$12 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.4
Based on 85 reviews
Cleanliness: 6.79
Service: 9.26
Location: 9.3
Room Quality: 7.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.76
A
Andres • family_with_children • ec
1
Cancelación de la reserva a menos de un día
Cons:

Pésimo servicio del personal

2026-02-10 • via Nuitee
P
Perez • solo_traveller • ec
8
Pros:

Muy tranquilo

Cons:

No tenia restaurante

2026-02-09 • via Nuitee
A
Amir • couple • ec
9
Pros:

me gusto el servicio, calidad y variedad en el desayuno, muy bien
la ubicación cercana al centro histórico esta bien
la seguridad para el coche que nos brindo el hotel esta bien.

Cons:

falta señalizara en el centro histórico y no depender del gps

2026-01-29 • via Nuitee
L
Lidia • family_with_children • ec
9
2026-01-20 • via Nuitee
T
Terry • solo_traveller • ec
10
Fabulous!
Pros:

The hotel is beautiful, comfortable and very conveniently located. The people working there are awesome and extremely helpful. They had no problem making vegan breakfasts for me and my friend. I will definitely stay here again when I come back to Cuenca.

2026-01-19 • via Nuitee
T
Terry • extended_group • ec
10
I Will Definitely Be Back!
Pros:

The hotel is quaint, comfortable and conveniently located. Everyone working there was friendly and helpful. They graciously prepared simple but adequate and delicious vegan breakfasts for us each day.

2026-01-19 • via Nuitee
M
Mayra • solo_traveller • ec
10
Atención continua y Agradable
Pros:

La amabilidad de don Jacinto, dispuesto a ayudar , las instalaciones cuentan decoración de plantas y salas de estar, las habitaciones cuentan con detector de humo , los baños estaban limpios, me encantó que cuentan con una cafetería 👍👍

2026-01-19 • via Nuitee
A
Alexis • couple • ec
9
2026-01-18 • via Nuitee
D
Daniel • family_with_children • ec
9
2026-01-15 • via Nuitee
M
Marcela • family_with_children • ec
9
Un alojamiento accesible y cordial
Pros:

Un servicio muy atento y dispuesto a resolver situaciones y solicitudes. Gran ubicación. Es un hotel sencillo, de arquitectura tradicional cuencana, sin grandes pretensiones pero limpio, ordenado y confortable. Viaje con mi madre de tercera edad y con limitaciones para su movilidad y tanto el hotel en su infraestructura como el personal apoyaron que sea una estancia placentera para ella y para nosotra#.

2026-01-15 • via Nuitee
D
Daniel • family_with_children • ec
9
Confortable
Pros:

El personal muy amable

Cons:

Por la temporada a la hora de desayunar era complicado estar en el restaurante

2026-01-15 • via Nuitee
S
Susana • family_with_children • ec
6
2026-01-05 • via Nuitee
B
Benitez • solo_traveller • ec
10
Pros:

El hotel es muy armónico, místico y acogedor, el personal que trabaja muy amable y atento.
Sin duda los volveré a visitar

2026-01-02 • via Nuitee
S
Santiago • couple • ec
10
Salí buscando bronce y encontré oro
Pros:

La construcción y decoración, muy lindo todo

Cons:

Que el estacionamiento sea un poco lejos

2026-01-02 • via Nuitee
S
Silvia • solo_traveller • ec
10
2025-12-31 • via Nuitee
S
Sebastian • family_with_children • ec
7
2025-12-29 • via Nuitee
C
Carlos • family_with_children • ec
9
2025-12-27 • via Nuitee
F
Francisco • couple • ec
8
Pros:

Bien

2025-12-18 • via Nuitee
P
Piedra Jauregui • solo_traveller • pe
9
Recomendado
Pros:

Bien ubicado, buen precio, acogedor y limpio

2025-12-16 • via Nuitee
A
ALEXANDRA • solo_traveller • ec
10
Muy buena
Pros:

Bien ubicad, lugar linda y cómoda

Cons:

Todo bien

2025-12-15 • via Nuitee