Hyatt Place Washington DC/Georgetown/West End

Hotels
•
Hyatt Place
8.8 (1874 reviews)
2121 M Street NW , Washington , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Negative breakfast experience

Categories

Cleanliness
8.38
Several reviews mentioned cleanliness positively, but there was also a negative mention regarding burnt carpet, impacting the score.
Service
9.35
The staff received multiple commendations for being friendly and helpful across several reviews.
Location
9.39
Consistently praised for its proximity to restaurants, attractions, and transportation.
Room Quality
8.84
Rooms described as comfortable and spacious; however, the smell issue in one instance affects the perception.
Amenities
8.37
Some amenities were appreciated, but the absence of free bottled water and issues with breakfast affected the score.
Value for Money
8.83
General sentiment indicates good value, though several guests have suggested improvements on certain services.
Food and Beverage
8.38
Breakfast received a mix of positive and negative feedback, influencing the overall rating.
Overall Experience
8.85
Overall experiences were mostly positive, though some specific issues brought the rating down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:08

Property Description

Luxurious Amenities
Experience top-notch amenities including a fitness centre, indoor pool, and an on-site restaurant. Stay connected with free WiFi throughout the property and enjoy the convenience of private parking.

Comfortable Accommodations
Relax in well-appointed rooms featuring a TV, seating area, and a private bathroom. Pamper yourself with complimentary toiletries and a hairdryer for a comfortable stay.

Convenient Location
Located in the heart of Washington DC, our hotel is close to Phillips Collection and the White House. With Ronald Reagan Washington National Airport just 6 km away, your travels are made easy.

Book your stay at Hyatt Place Washington DC/Georgetown/West End for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1874 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
K
Katherine • family_with_children • us
10
2026-05-23 • via Nuitee
M
Mikele • extended_group • ae
1
Bad service, bad stay
Pros:

Location

Cons:

Extremely bad service, water leak followed by air conditioning not working. Moved room three times. Do not recommend this hotel

2026-05-22 • via Nuitee
M
MARLENE CYNTHIA • solo_traveller • us
9
Nice place to stay
Pros:

It’s really close to everything !

Cons:

I found pee on the floor… 😬

2026-05-19 • via Nuitee
R
Regina • extended_group • de
6
Pros:

Zentrale Lage

Cons:

In der Bar (keine Bedienung sondern Selbstabholer), stimmen die Preise in der Barkarte mit den tatsächlichen Kosten nicht überein. Das Personal das darauf angesprochen wurde, war sehr unfreundlich und sagte das ist halt so.
Frühstück Zeiten unter der Woche bis 9 Uhr ist kurz, es kamen einige Gäste 10 Min.später und haben nichts mehr bekommen. Bis 10 Uhr wäre schon angemessen.

2026-05-17 • via Nuitee
A
Antonio • solo_traveller • us
10
Pros:

The cleanliness, location

Cons:

No free parking

2026-05-15 • via Nuitee
C
Cemal Knudsen • extended_group • no
5
2026-05-13 • via Nuitee
F
Felipe • solo_traveller • us
10
Pros:

Todo esta muy limpio y la atención muy buena de todas las personas

2026-05-11 • via Nuitee
C
Christina • family_with_children • us
10
Excellent! Great location very friendly and clean!
Pros:

Location! It was a nice easy walk to the metro station, there’s coffee shop right in front and food places you can walk too. The area was nice and everyone was happy and helpful! I will be staying here again!

Cons:

I can’t think of anything I was highly impressed by everything!

2026-05-11 • via Nuitee
V
Veronica • family_with_children • us
10
Friendly staff, great location!
Pros:

The location was perfect. There are plenty of restaurants in walking distance and even a Walgreens a couple of doors down. The room was clean and the staff were amazing!

2026-05-10 • via Nuitee
J
josearon • solo_traveller • ar
10
Pros:

Ubicación.

2026-05-09 • via Nuitee
C
CINCIRIPINI • solo_traveller • it
9
2026-05-03 • via Nuitee
T
Tamara • family_with_children • nl
8
2026-05-03 • via Nuitee
D
Daniel • couple • uy
6
2026-04-30 • via Nuitee
R
Robert • family_with_children • gb
9
The staff made it
Pros:

Everything worked, staff amazing, its clean and good value too

Cons:

Nothing all goos

2026-04-28 • via Nuitee
T
Taysir • family_with_children • us
9
2026-04-26 • via Nuitee
J
Jonathan • couple • us
10
2026-04-24 • via Nuitee
F
Frans • family_with_children • nl
7
2026-04-23 • via Nuitee
S
S454SVmartina • Business
10
Making my stay in DC more enjoyable than expected
Pros:

Great Experience, Great location. Lots of great places to eat and the service was wonderful. It was very close to local activities and the quality of sleep was great in the really quiet room.

2026-04-18 • via Tripadvisor
3
383_scard • Couples
10
Easy check in and check out, friendly staff
Pros:

Good location and convenient price

2026-04-18 • via Tripadvisor
P
P2850FSlukasg • Family
10
Great staff
Pros:

I was helped by Marina and Ritchie at the front desk and not only were they friendly and conversational they were also very helpful and understanding about us incorrectly booking our reservation

2026-04-17 • via Tripadvisor