Hyatt Place Washington DC/Georgetown/West End

Hotels
•
Hyatt Place
8.8 (1800 reviews)
2121 M Street NW , Washington , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Negative breakfast experience

Categories

Cleanliness
8.38
Several reviews mentioned cleanliness positively, but there was also a negative mention regarding burnt carpet, impacting the score.
Service
9.35
The staff received multiple commendations for being friendly and helpful across several reviews.
Location
9.39
Consistently praised for its proximity to restaurants, attractions, and transportation.
Room Quality
8.84
Rooms described as comfortable and spacious; however, the smell issue in one instance affects the perception.
Amenities
8.37
Some amenities were appreciated, but the absence of free bottled water and issues with breakfast affected the score.
Value for Money
8.83
General sentiment indicates good value, though several guests have suggested improvements on certain services.
Food and Beverage
8.38
Breakfast received a mix of positive and negative feedback, influencing the overall rating.
Overall Experience
8.85
Overall experiences were mostly positive, though some specific issues brought the rating down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:08

Property Description

Luxurious Amenities
Experience top-notch amenities including a fitness centre, indoor pool, and an on-site restaurant. Stay connected with free WiFi throughout the property and enjoy the convenience of private parking.

Comfortable Accommodations
Relax in well-appointed rooms featuring a TV, seating area, and a private bathroom. Pamper yourself with complimentary toiletries and a hairdryer for a comfortable stay.

Convenient Location
Located in the heart of Washington DC, our hotel is close to Phillips Collection and the White House. With Ronald Reagan Washington National Airport just 6 km away, your travels are made easy.

Book your stay at Hyatt Place Washington DC/Georgetown/West End for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1800 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
R
Rodriguez • solo_traveller • do
6
Cons:

I got locked in the bathroom because the sliding door got stuck due to lack of maintenance. Thank God my daughter was out of the room and was able to call for help, which meant I was stuck in the bathroom for over 1hour.
The hotel needs better maintenance.

2026-03-05 • via Nuitee
K
Kristin • solo_traveller • is
8
2026-03-05 • via Nuitee
J
Jerome • family_with_children • fr
8
Pros:

La chambre et l’emplacement étaient très bien.

Cons:

Le petit déjeuner était de mauvaise qualité.

2026-03-05 • via Nuitee
F
Franziska • family_with_children • de
9
2026-03-04 • via Nuitee
S
Sydney • solo_traveller • us
10
Nice price and very accommodating
Pros:

I liked the cleanliness of the property and that they had breakfast. The rooms were a nice large size and modern looking

Cons:

Although the location was central, it was located right beside a fire station so you heard sirens multiple times a day and night

2026-03-03 • via Nuitee
J
Jonas • family_with_children • gb
9
2026-02-28 • via Nuitee
D
Deborah • family_with_children • us
10
Pros:

Friendly staff

Cons:

No complaints

2026-02-27 • via Nuitee
H
Hanna Mae • family_with_children • us
10
2026-02-23 • via Nuitee
Y
Yasha • extended_group • ua
10
2026-02-13 • via Nuitee
V
Veronika • family_with_children • at
9
2026-02-09 • via Nuitee
V
Vladyslav • solo_traveller • ua
10
2026-02-08 • via Nuitee
A
Agnieszka • family_with_children • pl
7
Bardzo fajny hotel z kiepską obsługą
Pros:

Położenie, czystość, śniadanie

Cons:

Obsługa, która kiedy się meldowaliśmy po 11 wieczorem próbowała nam wmówić że musimy dopłacić za śniadanie , które mieliśmy już opłacone. Całość trwała prawie godzinę, bo absolutnie nie chcieli nic sprawdzać po swojej stronie tylko kazali nam udowodnić że faktycznie za śniadanie płacić nie musimy. Dopiero rano po ponownej niepotrzebnej wymianie zdań udało się wyjaśnić sytuacje. Przyznali nam rację, ale bez żadnego przepraszam.
W pokoju nie było mikrofalówki.

2026-01-31 • via Nuitee
S
Sara • family_with_children • it
7
Nel complesso buono
Pros:

La posizione, la stanza era grandissima e i letti molto comodi

Cons:

Siamo stati 13 notti, ci siamo trovati bene quasi su tutto, avrei gradito che ci pulissero la camera (ci rifacevano solo il letto e il cambio asciugamani quotidiano) ma non credo abbiano mai passato l’aspirapolvere( lasciavo alcune cose a terra per rendermene conto: una volta un fazzoletto, una volta l’etichetta tolta vicino ad una maglia acquistata e così via, mai una volta ho trovato ciò che lasciato a terra alzato) poi la colazione era poco variegata: sempre le stesse 3 cose calde alternate nei vari giorni.

2026-01-31 • via Nuitee
J
Julia • family_with_children • us
8
2026-01-28 • via Nuitee
R
Ricardo • family_with_children • us
9
2026-01-28 • via Nuitee
R
Rodolfo • family_with_children • ar
10
Pros:

mu caro el desayuno, no lo tomamaos , fuimos a desayunar a otro lado por la mitad del dinero

2026-01-28 • via Nuitee
N
Noa • family_with_children • il
7
Pros:

clean and nice rooms, friendly staff

Cons:

terrible breakfast

2026-01-27 • via Nuitee
B
Bucione • family_with_children • br
10
Confortável e excelente localização
Pros:

Muito espaçosa e bem limpa. Serve para famílias e para trabalho. Super recomendo!

Cons:

Nada

2026-01-26 • via Nuitee
S
Sharonica • extended_group • us
8
It was a great stay
Pros:

Breakfast was okay and the location was good

Cons:

Somewhere to drop trash at

2026-01-26 • via Nuitee
L
lilliany • family_with_children • br
10
Estadia maravilhosa
Pros:

Acomodação ampla, camas e travesseiros confortáveis, tudo limpo e organizado.

Cons:

Nada.

2026-01-25 • via Nuitee