Hyatt Place Washington DC/Georgetown/West End

Hotels
Hyatt Place
8.8 (1992 reviews)
2121 M Street NW , Washington , us

Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Cleanliness issues
Negative breakfast experience

Categories

Cleanliness
8.38
Several reviews mentioned cleanliness positively, but there was also a negative mention regarding burnt carpet, impacting the score.
Service
9.35
The staff received multiple commendations for being friendly and helpful across several reviews.
Location
9.39
Consistently praised for its proximity to restaurants, attractions, and transportation.
Room Quality
8.84
Rooms described as comfortable and spacious; however, the smell issue in one instance affects the perception.
Amenities
8.37
Some amenities were appreciated, but the absence of free bottled water and issues with breakfast affected the score.
Value for Money
8.83
General sentiment indicates good value, though several guests have suggested improvements on certain services.
Food and Beverage
8.38
Breakfast received a mix of positive and negative feedback, influencing the overall rating.
Overall Experience
8.85
Overall experiences were mostly positive, though some specific issues brought the rating down.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:08

Property Description

Luxurious Amenities
Experience top-notch amenities including a fitness centre, indoor pool, and an on-site restaurant. Stay connected with free WiFi throughout the property and enjoy the convenience of private parking.

Comfortable Accommodations
Relax in well-appointed rooms featuring a TV, seating area, and a private bathroom. Pamper yourself with complimentary toiletries and a hairdryer for a comfortable stay.

Convenient Location
Located in the heart of Washington DC, our hotel is close to Phillips Collection and the White House. With Ronald Reagan Washington National Airport just 6 km away, your travels are made easy.

Book your stay at Hyatt Place Washington DC/Georgetown/West End for a memorable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: DCA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 50 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 1992 reviews
Cleanliness: 8.38
Service: 9.35
Location: 9.39
Room Quality: 8.84
Amenities: 8.37
Value for Money: 8.83
Food and Beverage: 8.38
Overall Experience: 8.85
R
Rafal extended_group pl
10
Great hotel
Pros:

Very comfortable hotel room n a great location. Great breakfast too!

2026-07-18 via Nuitee
S
shaik family_with_children qa
9
Value for the money
Pros:

Location

Cons:

Nil

2026-07-18 via Nuitee
C
ChikaRachelO Solo travel
10
Awesome
Pros:

Amazing staff, complementary breakfast spread, and great neighborhood with access to key spots. The front desk staff, Onamica and Zafar were exceptional throughout, providing top notch service that made my stay truly worthwhile.

2026-07-17 via Tripadvisor
Козловська family_with_children us
9
2026-07-17 via Nuitee
B
Basso family_with_children br
9
2026-07-17 via Nuitee
J
joemR979TW Family St. Brelade, Jersey, Channel Islands
10
Great family stay!
Pros:

Our family loved the hotel. Kids had great time in pool and used gym everyday. Onamica particularly was great accommodating us with a later checkout due to our flight. Would highly recommend!

2026-07-15 via Tripadvisor
T
Trebleo Business
10
Fabulous!!
Pros:

Onamica was so kind and helpful. Great sleep, clean and quiet hotel in a great area!!

2026-07-14 via Tripadvisor
F
Francisco A family_with_children ec
10
2026-07-14 via Nuitee
M
Mona family_with_children us
8
Pros:

It was ok, nothing special.

Cons:

n/a

2026-07-13 via Nuitee
K
Kimberly extended_group us
10
Best place I had ever stayed at! You will love it!
Pros:

Breakfast was fantastic it was a well stocked continental breakfast all egg types, potatoes and sausage, cereal, muffins, juices, fruit, yogurt and bread, and they had plenty of options for everyone and they had more than enough! They kept refilling it and it was never low. It was definitely endless buffet! Pool is from 6am-10pm so that is great as well! Beds were super comfortable and room was clean! Plenty of shampoo and conditioner. Sofa bed was comfortable. Great tv options. Spacious rooms. Check out is at noon that was a great no rush option so we slept after breakfast.

Cons:

I wanted Valet parking since it was $60 per day and no one was attending so I backed up to the public parking entrance a few feet back from the main entrance and paid $41. During breakfast the attendant tried to charge me for breakfast said it was $13.99 per person. I showed her that I had free breakfast included and she said ahh ok you’re good.

2026-07-13 via Nuitee
H
hpanVA Couples Washington DC, District of Columbia
10
Spacious and clean room.
Pros:

The room we stayed at was very clean. It's well maintained. I didn't see the usual dusty areas on lamps, top of bed frame, curtains and TV stand like other hotels in this category, no scruff marks on walls or doors. Good layout of room. It is spacious with king sized bed and a separate sitting area with couch and ottoman, desk and office chair. Bathroom is also spacious with lots of vanity space and walk in shower, good water pressure for shower. Courteous front desk staff, Maria made sure my separate reservation was combined and extended on the same room, and Onamica coordinated my housekeeping on a timely manner and extended my check out time.
It's an overall enjoyable stay..

2026-07-12 via Tripadvisor
C
Claas family_with_children de
7
Ordentliches Hotel mit Abzügen
Pros:

Gute Lage, sehr freundliches und hilfsbereites Personal, Zimmergröße

Cons:

Etwas älter, was an sich nicht stören würde, aber ein muffiger Geruch, der durch die Klimaanlage (extrem laut) noch verstärkt wird, Plastikbesteck und Pappteller

2026-07-12 via Nuitee
A
artur family_with_children pl
8
Pros:

Wszystko w standardzie, także śniadanie (amerykańskie :-))

Cons:

Cena, której nawet nie usprawiedliwiają przypadające na dzień pobytu urodziny Donalda Trumpa :-)

2026-07-11 via Nuitee
H
Haugen family_with_children no
10
Central location, super breakfast, newish hotel clean and nice, friendly staff
2026-07-10 via Nuitee
S
susan couple us
9
It was fine.
Pros:

The front desk staff was extremely helpful

Cons:

The room was not as expected. It was in a corner with a small window. I thought I had reserved a room in a Hyatt closer to the national mall only to find out it was not the one I wanted.

2026-07-09 via Nuitee
H
Hazel family_with_children us
9
Peaceful, convenient, and exceeded expectations
Pros:

The front desk staff was very helpful, attentive, and welcoming throughout our stay. They were accommodating when the room we booked was not available (not their fault). The parking attendant was especially friendly, always smiling and greeting customers with a warm attitude. The rooms were spacious, clean, and comfortable. The breakfast was great with a variety of options, even gluten-free. The location was excellent—just one mile from the White House—and it was easy to get around and visit many of the area's attractions.

Cons:

I have no complaints about the hotel...it was all around a great experience.

2026-07-08 via Nuitee
J
JEAN-DIEGO family_with_children ch
10
Super emplacement, propre et moderne
Pros:

La propreté des chambres, le petit dej et le personnel

Cons:

Rien, tout était super

2026-07-08 via Nuitee
J
joemY9289LQ Solo travel United States
10
Above & Beyond
Pros:

Nice visit as always with friendly staff & good location.

Upon my previous visit in early April of this year, I forgot to pack a toothbrush & asked the front desk staff for a complimentary one. After a thorough search, they were unable to find a one so I walked to a nearby CVS store.

As I walked halfway down a CVS aisle, 1 of the Hyatt Place staff members, Mike, quickly came from behind let me know he had found a toothbrush at the hotel which he gave to me. I was very thankful & surprised that he put forth the effort in assisting me.

Before departing in April, I was unable to catch the hotel’s GM to pass along Mike’s praise. 3 months have gone by & I saw Mike again today. Though I was unable to reach the GM again this trip, decided to post about Mike’s efforts. Very impressed with his level of hospitality!

2026-07-07 via Tripadvisor
V
V solo_traveller us
8
Good location. Nice staff.
Pros:

AC worked well. House keeping was exceptional. Good location.

Cons:

Should have free breakfast for the price. Unfortunately our pull out bed may have had bedbugs.

2026-07-07 via Nuitee
O
OSNAT solo_traveller il
8
Pros:

חדר גדול, נקי

Cons:

המיקלקחת דורשת תחזוקה

2026-07-07 via Nuitee