Facilities

Full-service spa
Fitness facilities
Arcade/game room
Hot springs nearby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Sauna
See all facilities

Review Highlights

Pros:
Great service
Comfortable rooms
Excellent location
Cons:
Cleanliness needs improvement

Categories

Cleanliness
7.45
Lowered due to negative sentiment regarding cleanliness.
Service
8.75
Service met standards expected for a hotel of this rating.
Location
8.45
Great location and proximity to key attractions.
Room Quality
8.45
Rooms are well-maintained and comfortable.
Amenities
8.45
Standard amenities provided in line with hotel tier.
Value for Money
7.95
Good value compared to other options.
Food and Beverage
7.95
Food quality is satisfactory with a decent selection.
Overall Experience
8.15
Overall experience was enjoyable despite some cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 20:26

Property Description

Luxurious Spa Services
Indulge in a relaxing experience at our full-service spa offering massages, body treatments, and facials to rejuvenate your body and mind.

Recreational Delights
Experience ultimate leisure with our attached winery, outdoor and indoor pools for a perfect day of relaxation and enjoyment.

Gourmet Dining and Entertainment
Savor delectable meals at our 2 restaurants or enjoy the convenience of room service. Unwind at our bar/lounge or poolside bar with your favorite drink for a perfect evening.

Book your stay at Borjomi Palace and immerse yourself in luxury and comfort while exploring the beauty of Borjomi.

Important information:

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Cashless payment methods are available for all transactions.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TBS

Property Policies

  • Pets

    Pets not allowed

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.2
Based on 37 reviews
Cleanliness: 7.45
Service: 8.75
Location: 8.45
Room Quality: 8.45
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 7.95
Overall Experience: 8.15
G
Gilles • family
8
Pros:

xxx

2025-10-06 • via Nuitee
R
Road16483559328 • Couples • us
4
Warn out facilities
Pros:

the hotel equipment is worn out. The lock in my room is broken but the hotel manager sent me to open the lock with a card three times. as a result, they called a locksmith and he spent two hours breaking the lock. The manager Rezo was rude and refused to call the hotel manager

2025-02-21 • via Tripadvisor
T
tiruhis2021 • Family
10
Everything was amazing, I recommend to everyone!
Pros:

It's already 4th year we are celebrating New Year in Borjomi Palace, thank you especially to Anna Svanidze, Natia Sidamonidze, and to restaurant's manager, also to all the stuff(restaurant, spa and health center).
We will meet again!🫶🏻

2025-01-03 • via Tripadvisor
D
Dave and Marlene • partner
10
Pros:

Beautiful property and attentive staff

2024-09-29 • via Nuitee
M
Mila • family
10
Pros:

Very nice hotel, especially when you get a 3-meal a day option.

2024-09-13 • via Nuitee
G
Grant • partner
8
Pros:

Hotel is interesting and comfortable. Wish the rooftop restaurant/bar was open as the view would have been great. Cleaning housekeeping staff were very nice. Only a few minute walk down to other restaurant options which was super. We would stay there again.

2024-08-12 • via Nuitee
V
Verified traveler
8
Pros:

　日本で言えば、老舗の温泉ホテルのような感じがした。
　ただし、大浴場はなく無料のサウナとプール、療養施設があった。そのためか長期滞在の中央アジア系と思われる人（団体）が多いように思われた。
　内装、調度品、設備は重厚感のある物が多かった。
　提供された部屋は中庭・プールに面した完全なシングル室で、夏に向けた外装工事中のため窓外は足場が組まれていたのは残念だった。
　朝食は大ホテルらしいビュッフェ式で種類も豊富でオムレツオーター調理もあった。
　立地としては観光中心部からやや外れた住宅街を通った先の高台で、部屋によっては景色が良いと思う。

2024-04-23 • via Nuitee
M
madeehak2015 • Family
4
Worst Experience
Pros:

I had one of the worst experiences during my four city trip to Georgia, I did third party booking so instead of family a triple room was booked, I did talk to the tourist company who did the mistake however the staff was very inconsiderate and I had to separate since we were 2 adults 2 kids, the bed given in triple room is not worth sleeping, Air-conditioning in old building is worst, due to medical Spa you see crowd of 60 plus mostly, over hyped, not worth at all.

2023-08-20 • via Tripadvisor
E
Elena • friends
4
Pros:

Wir haben extra dieses Hotel genommen wegen Spabereich,Schwimmpool ist zu gewesen und Sauna für 0,5 Stunde zu teuer gewesen.

2022-08-27 • via Nuitee
I
Iryna • family
10
Pros:

The best amenity of Borjomi Palace is friendly, helpful and responsive personnel!

2022-04-19 • via Nuitee
V
Verified traveler
6
Pros:

Very basic but clean. Hotel needs a renovation. Fine for a night after a long hike but not a place where you want want to stay longer.

2021-11-22 • via Nuitee
M
Mohammed
10
Excellent
Pros:

Lovely place and live band made our stay stunning

2021-06-28 • via Nuitee
F
fsta2019 • NONE • az
10
Beautiful 'luxury' hotel near the park
Pros:

Staff were unfriendly and unwilling to help with even basic requests. I would go as far to say they treated us badly, like we were an inconvenience to them. The Hotel refused to provide coffee in the rooms even though there are kettle and cups in the room (we had to buy our own coffee) and the building we stayed in was dimly lit, no staff around and had rubbish and unused equipment stacked up in the communal areas. The place felt abandoned. We did not experience any of the luxury or great amenities expected for the price we paid from a 4 star hotel. The hotel offered us a free dinner which was nice. Overall it was a weird and unpleasant stay.

2020-02-06 • via Tripadvisor
V
Verified traveler • partner
10
Pros:

It makes one feel like royalty;superb location dominating town

2019-10-27 • via Nuitee
C
Catrina26 • Family • au
10
Wow
Pros:

Such a beautiful location in the heart of borjomi. The palace is high up on a hill overlooking the city, and the amenities and services on offer are superb. The breakfast was also great and traditional.

2019-09-16 • via Tripadvisor
L
louiscfl27 • Solo travel • us
8
Large very traditional spa hotel
Pros:

Rooms were very comfortable if rather small. Good bathroom with nice shower. Lovely setting overlooking the town with nice dining room balcony to sit out on. The dinner was buffet style - ok but definitely catered to the Russian, Asian and Caucasus travelers with indifferent fish and meat dishes. The dining room was very Soviet in style - and the staff to match. Enjoyed the sax and piano player at dinner playing some Georgian and old classics tunes. Breakfast was actually very good with excellent coffee. Probably the best place to stay in Borjomi but would question its four status.

2019-07-03 • via Tripadvisor
A
Armor-Reisen • Friends getaway • de
6
Hotel with many rooms
Pros:

This place has too many rooms. There is no cosy feeling. When you come into the dining area (for breakfast or dinner) it is devastating because the noise is obtrusive. People running around, this is not a place for recreation (what it is supposed to be). The service is mediocre like the total place. Just too big and impersonal. But the massage I had was awesome, really one of the best. The room was small but okay.

2019-06-21 • via Tripadvisor
T
T2193FCkatieb • Couples • ae
8
Different but Good
Pros:

Ok so, the information reads "wellness retreat and spa." This is not a misrepresentation at all. There is a 5 page list of services provided, and enough people walking around in spa provided robes and slippers for one to determine that the business is flourishing. That said, this is definitely a more Soviet approach to wellness, and might come off a bit weird to western minds, even those open to alternative therapies. There was some weird stuff on that list. However, massages and facials are something that anybody can enjoy, and so we did. Both my husband and I had a massage each day of our stay. They were not the best we had ever received but hey... they were ok and worth every Lari. Also available on the long list - hammam and mud baths. The prices are great!

Our room was a two room suite at the end of building 3. I don't recall asking for a suite, nor were we upgraded, so I guess this is what was available at booking time. The room was spacious, quiet and clean, with a little balcony that was well shaded. Great space for reading after a massage. No special in room amenities except for the aforementioned robes, which were roomy and thick. We loved them. Breakfast was not the best one we had on our trip, but it was OK. It suffered from a lack of the fresh fruit that was abundant in the other places we stayed and the coffee was weak. There was however a large selection of meat and cheeses on the buffet. Dinner at the top floor restaurant afforded a great view, a good wine list, and Georgian food that was about average. To be honest, all in all I found the place to be very kitschy and endearing. For the price we would stay here again.

2019-06-10 • via Tripadvisor
V
Verified traveler • family
10
Pros:

The landscape from the hotel is excellent.the breakfast is very good, and the personal is wiiling to help anytime.

2019-05-30 • via Nuitee
A
azippay • Couples • nl
6
Clean, nice shower and English TV
Pros:

Room was comfortable enough but certainly not too large. Bed was comfortable for about seven hours but then my body couldn't take it any longer.
The buffet breakfast has a lot of variety though lacking in fresh fruits and cereals. Coffee is filtered with freeze dried crystals on the side to strengthen it.
Buffet dinner was better than the breakfast. Fresh salads and familiar Georgian dishes are available. Mostly flavourful with a couple of misses (aka bland).
Not bad, not great.

2019-04-27 • via Tripadvisor