Hilton Garden Inn Sunderland

Hotels
•
Hilton Garden Inn
9 (2904 reviews)
Vaux Brewery Way , Sunderland , gb

listing image 1
Show all photos
Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Helpful staff
Clean environment
Convenient location
Excellent food
Cons:
Cleanliness issues
Room discomfort
Service inconsistencies

Categories

Cleanliness
8.46
Several reviews mention cleanliness positively, but there were issues with dirty carpets and overall cleanliness was reported below standard.
Service
9.43
Staff were often described as very helpful and friendly, contributing positively to the overall experience.
Location
9.47
Multiple reviews praised the location as convenient and in a great area.
Room Quality
8.42
Mixed sentiments with positive comments about spaciousness and cleanliness but noted issues like lack of ceiling lights and air conditioning.
Amenities
8.95
Amenities received mixed feedback, with some positive points about cleanliness and comfort but also some complaints like lack of charging points for EV.
Value for Money
8.91
A few guests felt that the value was good, but some reported issues with mattress comfort and non-complimentary water despite paying more.
Food and Beverage
9.46
Breakfast and restaurant food received high praise, especially from guests with dietary needs.
Overall Experience
8.93
Overall, guests had a good experience but noted specific issues that affected their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 00:44

Property Description

Convenient Location
Situated next to the Stadium of Light, Hilton Garden Inn Sunderland is a short walk from the city centre and a quick drive to the beautiful beaches of Roker and Seaburn.

Modern Amenities
Enjoy free WiFi, on-site grill restaurant and bar, complimentary parking, and a 24-hour fitness centre during your stay at Hilton Garden Inn Sunderland.

Delicious Dining Options
Indulge in freshly prepared breakfast, American cuisine at the Karbon Grill restaurant, and grab drinks or ready-to-cook meals from the on-site shop for a convenient dining experience.

Ready to experience comfort and convenience at Hilton Garden Inn Sunderland? Book your stay now!

Important information:

Please note that maintenance work on the front doors and a small area of the restaurant will be carried out from the March 17, 2026 to March 27, 2026.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: NCL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9
Based on 2904 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 8.91
Food and Beverage: 9.46
Overall Experience: 8.93
M
Mark • family_with_children • gb
9
Pros:

Close proximity to the venue that we were attending

Cons:

Nothing

2026-04-28 • via Nuitee
D
David • couple • gb
7
Pros:

Bar and food very good. Bed was very comfortable. View from the room towards the stadium

Cons:

Net curtains looked grubby, wallpaper damaged by the bed, the shower temperature adjustment tap had a missing chrome top and the desktop lampshade was badly damaged.

2026-04-27 • via Nuitee
M
mamun • couple • gb
1
very disappointed by hilton very poor service
Pros:

nathing poor very disappointing

2026-04-27 • via Nuitee
T
TAMAS • family_with_children • hu
10
Returning for the 4th time and can't wait for the 5th one hopefully soon !
Pros:

This was our 4th visit in Sun'lun, all the 4 times staying in this hotel, so knew what to expect: Kind staff, lovely restaurant, comfy room (this time one, that looks to the Stadium - thanks !!), great location and great Northeastern hospitality.

Cons:

Nothing - should anyone have any problems, feel free to ask any of the staff members to help and they will do all they can to solve your problem.

2026-04-26 • via Nuitee
L
Lynn • couple • gb
7
Would only stay again if necessary.
Pros:

Good location, modern and nice interiors

Cons:

Unwelcoming staff on check-in. Stains on room carpet. Tiny queen bed which was not comfortable. Thin duvet. Shower was a trickle.

2026-04-26 • via Nuitee
K
karen • solo_traveller • gb
7
Hidden charges.
Pros:

Clean and quiet

Cons:

I was charged an extra £25 for my dog. This was not on the booking.com website or taken when I paid. When I checked out it was added.
Seems unfair to not have charge upfront.

2026-04-25 • via Nuitee
D
Daniel • couple • gb
8
Great hotel would use again
Pros:

Perfect location

Cons:

The parking

2026-04-25 • via Nuitee
S
Shaw • solo_traveller • gb
10
Can’t say to much but one word PERFECTION
Pros:

The staff was a credit to your company absolutely first class

Cons:

Nothing it was absolutely first class

2026-04-25 • via Nuitee
F
Franz • solo_traveller • at
8
2026-04-25 • via Nuitee
P
Pamela • solo_traveller • gb
10
X
Pros:

X

Cons:

X

2026-04-23 • via Nuitee
C
Christopher • couple • gb
4
Very poor, not what I would expect from a Hilton hotel, it’s basically a really poor travellodge
Pros:

Not a lot really

Cons:

Very outdated, fixtures and fittings really poor, stained carpets, bath with no plug, car park not signposted had to go in and ask where you park a car, very little staff, had to go and find someone at reception to serve at the bar, then I was almost forced to pay £15 extra for breakfast that I had already paid for, still pushed me to pay it even after showing them my receipt. To sum it up, it was essentially a very poor travellodge, this is far from what I expected from a Hilton hotel, I feel ripped off for what I paid and what I received in return

2026-04-23 • via Nuitee
K
Katrina • couple • gb
10
2026-04-22 • via Nuitee
H
HenardBurrond • solo_traveller • gb
8
Great option
Pros:

Great breakfast buffet. Loved really large TV in room. Great vibe on match day.

Cons:

Feel like you are stuck on a roundabout location wise. But close enough to the centre.

2026-04-22 • via Nuitee
D
Deborah • solo_traveller • gb
10
2026-04-21 • via Nuitee
M
Malcolm • solo_traveller • gb
10
2026-04-20 • via Nuitee
O
Ona • family_with_children • gb
7
2026-04-20 • via Nuitee
K
Ken • extended_group • gb
9
Will book again
Pros:

Cleanlinesses

Cons:

Nothing

2026-04-20 • via Nuitee
K
Kirsty • couple • gb
10
Great spot for a short stay
Pros:

Bright decor. Clean room and good location for our requirements. We stayed one night for a friends party close by. It was a comfy bed, nice room, view of the football stadium. Nice and quiet during the night and we both slept well.

Cons:

Nothing

2026-04-19 • via Nuitee
A
af99cf1e5f7d71b857ae8c03288faa16 • family_with_children • gb
10
Relaxed
Pros:

Location

Cons:

Nothing

2026-04-18 • via Nuitee
E
e6e2882f47717241fd9d86c98092b2aa • couple • gb
3
2026-04-18 • via Nuitee