Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good amenities
Cons:
Slow service
Cleaning issues
Breakfast quality

Categories

Cleanliness
8.25
Cleaning complaints noted in several reviews.
Service
9.72
Staff were generally friendly and attentive, though slow at times.
Location
10
Multiple mentions of great views and favorable location.
Room Quality
9.21
Clean and spacious rooms reported, but some concerns over furnishings.
Amenities
9.74
Facilities like pools and spa are positively highlighted.
Value for Money
8.7
Mixed feelings about pricing relative to service quality.
Food and Beverage
8.25
Complaints about food quality, particularly breakfast items.
Overall Experience
9.74
Overall positive sentiment with some negative aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:48

Property Description

Beautiful Lakefront Location
Nestled on the shores of Villarrica Lake, Park Lake Luxury Hotel welcomes guests with a stunning lobby chimney and breathtaking views.

Luxurious Amenities
Indulge in the outdoor and indoor swimming pools, sauna, fitness centre, and spa offering rejuvenating massage sessions. The rooms boast lake views, modern amenities, and attentive room service.

Fine Dining and Entertainment
Savor buffet breakfasts and exquisite meals at Astraal restaurant, followed by drinks at Vertigo bar. Unwind in the tranquil library with a billiards table and panoramic lake views.

Experience luxury and relaxation at Park Lake Luxury Hotel. Book now to enjoy a memorable lakeside retreat.

Important information:

All reservations must be guaranteed with a valid Credit Card: Visa, Master Card, Diners Club or American Express. As a guarantee of the reservation, the hotel could apply a withholding -not a charge- 10 days prior to the check-in corresponding to the first night of stay plus tax. Foreigners not resident in Chili are exempt from taxes. This retention will only be effective in case the person does not show up or cancels his / her stay outside the established period. The retention is released once the passenger arrives at the hotel.

LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZCO

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for US$25 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for US$40 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 2088 reviews
Cleanliness: 8.25
Service: 9.72
Location: 10
Room Quality: 9.21
Amenities: 9.74
Value for Money: 8.7
Food and Beverage: 8.25
Overall Experience: 9.74
H
Hector • family_with_children • cl
10
2026-04-11 • via Nuitee
G
Gianna • family_with_children • ar
10
Pros:

Todo. La vista la comida la comodidad de la cama almohadas. Impeacble

2026-04-09 • via Nuitee
• couple • cl
7
2026-04-08 • via Nuitee
S
Sergio • couple • cl
10
Un hotel hermoso en un entorno fantástico.
Pros:

Mejorar el café del desayuno. Lo demás muy bien.

Cons:

Mejorar la calidad del café.

2026-04-07 • via Nuitee
A
Adriana • couple • uy
10
Maravillosa estadía en PUCON
Pros:

Muy lindo hotel, con una ubicación excelente y vistas fantásticas

Cons:

Lo único para decir es que el restaurante no cuenta con disponibilidad de todos los platos que ofrece

2026-04-07 • via Nuitee
O
OMAR • couple • ar
10
2026-04-07 • via Nuitee
M
Maria laura • solo_traveller • uy
8
Mucha paz volveríamos
Pros:

La ubicación instalaciones habitaciones

Cons:

Comimos a destiempo porque se equivocaron en mi menú

2026-04-07 • via Nuitee
E
Erica • couple • cl
6
No es 5 estrellas
Pros:

La ubicación, preciosa vista.

Cons:

Descuido en detalles, por ejemplo manchas en pared de duchas donde antes hubo un dispensador de jabón.
No pudieron darnos segunda tarjeta de acceso a la habitación, “no tenían más”. Nunca había estado en un hotel con stock limitado de tarjetas.
Vino y espumante de la casa bastante regular.

2026-04-06 • via Nuitee
M
Maria Fernanda • family_with_children • cl
10
Pros:

Las instalaciones, la vista, la atención del personal

2026-04-06 • via Nuitee
M
Maria Claudia • solo_traveller • pe
10
Pros:

Lindo hotel , atención excelente.

2026-04-06 • via Nuitee
I
Ismael Aquiles • couple • cl
8
Buen hotel
Pros:

Ubicación e instalaciones

Cons:

Servicio bar y comedor. Les falta servicio y mejorar carta

2026-04-06 • via Nuitee
J
Jaime • family_with_children • cl
10
100%
Pros:

Excelente , mismo que hace más de 15 años

Cons:

Todo ok

2026-04-05 • via Nuitee
A
Aleksandr • extended_group • it
2
2026-04-03 • via Nuitee
C
Castillo • couple • cl
9
2026-04-03 • via Nuitee
R
Raul • family_with_children • cl
10
2026-04-01 • via Nuitee
F
Francisca • couple • es
10
2026-04-01 • via Nuitee
V
villanueva • couple • cl
9
Excelente experiencia
Pros:

Excelente instalaciones, muy buen servicio de alimentación. Y una vista hermosa al lago

Cons:

Muelle falta terminar, y faltan senderos para salir a caminar y conocer el entorno del hotel.

2026-03-31 • via Nuitee
M
Mariano • family_with_children • ar
10
2026-03-31 • via Nuitee
C
Carolina • family_with_children • cl
10
2026-03-31 • via Nuitee
E
Eduardo • solo_traveller • pt
8
Inédito
Pros:

Vista única. Quarto espaçoso.

Cons:

Que me cobrassem 4€ por um café expresso ao pequeno almoço e o justificassem por ser tirado numa máquina especial com pressão!!!!

2026-03-31 • via Nuitee