Clarion Hotel The Colony - Plano West

Hotels
•
Clarion
8.2 (423 reviews)
4301 Paige Road , The Colony , us
+1 469-384-8165

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Location is great.
Staff was friendly.
Cons:
Cleanliness issues.
Construction noise.
Poor room condition.

Categories

Cleanliness
6.29
Major issues with cleanliness reported, including insects and overall poor room condition.
Service
9.26
Staff showed some attentiveness, but had reports of rudeness and poor response to serious issues.
Location
10
Positive comments about the hotel’s location near activities.
Room Quality
7.25
Rooms reported as standard but many issues with condition, including insects and maintenance.
Amenities
9.28
Few amenities mentioned, with issues like no breakfast and broken ice machine.
Value for Money
9.97
Considering issues, perceived value for money was fair.
Food and Beverage
7.29
Limited breakfast options and additional charges mentioned.
Overall Experience
6.28
Overall experience severely hampered by cleanliness issues and noise from construction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:12

Property Description

Luxurious Amenities
Holiday Inn Plano-The Colony offers a range of upscale amenities including a seasonal outdoor swimming pool, fitness centre, and a beautiful garden.

Modern Comforts
Each unit at our 3-star hotel is equipped with air conditioning, a flat-screen TV, and a coffee machine for your convenience. Relax in comfort with free toiletries and a cozy bed in every room.

Convenient Location
Located just 25 km from Historic Downtown Plano, our hotel provides easy access to nearby attractions. Plus, with free WiFi and a 24-hour front desk, your stay will be stress-free and enjoyable.

Book your stay at Holiday Inn Plano-The Colony, an IHG Hotel, and experience luxury and comfort during your visit to The Colony.

Important information:

Please note that renovation work of the facility will be carried out from August 1st, 2025 to June 15th, 2026.
Please be inform that the property will be under renovation end date to August 31, 2026 and note that the grab and go breakfast, pool, and fitness center will not be availableGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Fitness center is closed from 2026-08-31 until 2026-07-20
Swimming pool: Closed from Mon, Jul 20, 2026 until Mon, Aug 31, 2026
Swimming pool: Closed from Tue, Sep 1, 2026 until Tue, May 25, 2027
Swimming pool: Closed from Wed, Sep 1, 2027 until Thu, May 25, 2028
Swimming pool: Closed from Fri, Sep 1, 2028 until Fri, May 25, 2029
Swimming pool: Closed from Sat, Sep 1, 2029 until Sat, May 25, 2030
Swimming pool: Closed from Tue, Jul 28, 2026 until Mon, Aug 31, 2026
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DFW

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 423 reviews
Cleanliness: 6.29
Service: 9.26
Location: 10
Room Quality: 7.25
Amenities: 9.28
Value for Money: 9.97
Food and Beverage: 7.29
Overall Experience: 6.28
B
Brenda • couple • us
5
2026-07-06 • via Nuitee
H
Harold • solo_traveller • us
10
2026-06-28 • via Nuitee
A
Ali • solo_traveller • us
1
Pros:

Absolutely horrible experience. Seems like a drug running front or something rather than real hotel.

2026-06-12 • via Nuitee
B
Brenda • couple • us
10
2026-05-22 • via Nuitee
M
Mike Haskell • solo_traveller • us
10
2026-05-21 • via Nuitee
C
Carlos • solo_traveller • us
10
Pros:

I like it

Cons:

Rooms

2026-05-08 • via Nuitee
J
Jesus • solo_traveller • us
1
Pros:

So bad

Cons:

Customer service, no breakfast, bad attitude, manager Greg mean guy. Do I keep going???

2026-04-13 • via Nuitee
J
Jesus • solo_traveller • us
1
Pros:

No breakfast disposable for contraction in process. They never told me went I made a reservation

Cons:

Not. Mean people and their opinions are irrelevant

2026-04-13 • via Nuitee
T
Temitope • couple • us
9
2026-04-10 • via Nuitee
A
Ahsan • couple • us
1
NASTY CUSTOMER SERVICE
Cons:

NASTY CUSTOMER SERVICE

2026-04-07 • via Nuitee
J
Joey , Olivia • family_with_children • us
8
2026-04-04 • via Nuitee
P
Patricia • couple • us
8
2026-03-25 • via Nuitee
T
Tracy • solo_traveller • us
1
Horrible
Pros:

Location

Cons:

There was a cockroach in my room. They didn’t have any other rooms to move me. Then when they did change my room I went to the room and that room was occupied then I had to wait a while longer for them to put me in a room that had no heat it was awful and wasn’t clean.

2026-03-24 • via Nuitee
T
Thornton • extended_group • us
5
2026-02-26 • via Nuitee
S
SANDRA • couple • us
7
2026-02-22 • via Nuitee
S
Schindler • couple • us
10
2026-02-22 • via Nuitee
V
Vicki • family_with_children • us
8
Enjoyed my stay. Comfortable
2026-01-24 • via Nuitee
J
Justin • solo_traveller • us
10
Restful
Pros:

Ok

Cons:

Ok

2026-01-19 • via Nuitee
D
Dusty • couple • us
10
2026-01-19 • via Nuitee
D
Daniel • couple • us
5
Decent ,staff was very accommodating
Pros:

Very basic breakfast,a muffin and coffee ..

Cons:

Shower water pressure wasn’t great , shower was a little dirty also

2026-01-19 • via Nuitee