Hotel Costanera Pucón

Hotels
6.9 (128 reviews)
Caupolican 243 , Pucón , cl

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Luggage storage
Tour desk
Non-smoking throughout
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Poor cleanliness
Limited breakfast options
Room maintenance issues

Categories

Cleanliness
5.64
Several mentions of dirty bedding and bathrooms.
Service
8.61
Staff was friendly and responsive to requests.
Location
8.65
Multiple positive mentions about the hotel's prime location.
Room Quality
6.1
Issues with room maintenance and comfort indicated.
Amenities
6.93
Facilities were sometimes limited and needed upkeep.
Value for Money
6.59
Mixed feelings about value considering the overall experience.
Food and Beverage
5.64
Feedback highlighted poor breakfast variety and quality.
Overall Experience
7.01
Average experience noted, balancing pros and cons.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:14

Property Description

Lakefront Accommodations
Costanera Pucón offers comfortable rooms and apartments just steps away from Villarrica Lake. The perfect retreat for those seeking a peaceful lakeside getaway.

Convenient Amenities
Enjoy the convenience of free WiFi, cable TV, and private bathrooms in every room. Apartments come fully equipped with kitchenware and minibars, making you feel right at home.

Personalized Service
Start your day with a delicious breakfast and get insider tips from the tour desk for exploring Pucon. With 24-hour front desk assistance and luggage storage, your comfort is our priority.

Ready to experience the beauty of Pucon? Book your stay at Costanera Pucón now and make unforgettable memories by Villarrica Lake.

Important information:

LOCAL TAX LAW.
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%
To be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won't be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
This additional fee (IVA) is not included in the hotel rates and must be paid seperately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZCO

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed on request. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Internet

    WiFi is available in public areas and is free of charge.

Location

Guest Reviews

6.9
Based on 128 reviews
Cleanliness: 5.64
Service: 8.61
Location: 8.65
Room Quality: 6.1
Amenities: 6.93
Value for Money: 6.59
Food and Beverage: 5.64
Overall Experience: 7.01
P
Ponce • extended_group • ar
10
Li da
2026-04-16 • via Nuitee
U
Uribe Valdebenito • family_with_children • cl
10
Excelente lugar y ubicación
Pros:

Excelente ubicación. Habitaciones super amplias. Personal muy pero muy amable .

Cons:

Nada

2026-04-08 • via Nuitee
M
Marcelo • family_with_children • cl
3
MUY CARO PARA EL SERVICIO QUE OFRECEN
Pros:

LA UBICACION

Cons:

EL DESAYUNO MUY POBRE Y FALTA DE SERVICIOS

2026-04-07 • via Nuitee
C
Cristian • family_with_children • cl
5
Pros:

La ubicación

Cons:

?

2026-04-06 • via Nuitee
C
Carolin • family_with_children • cl
10
maravilloso el lugar
Pros:

exceñente atencion , amable , el desayuno exquisito

Cons:

no aplica

2026-04-06 • via Nuitee
M
MIAL • family_with_children • cl
6
2026-03-28 • via Nuitee
V
Viviana • couple • cl
4
Caro para las comodidades
Pros:

Si. Solo que se notó que no barrieron habían varios papelitos con las claves Wifi de otros huéspedes seguramente

Cons:

La ducha muy chica, y no prestaron toalla para salir de la ducha, tuvimos que ocupar la toalla de baño para no tesbalarnos

2026-03-28 • via Nuitee
M
Miguel • solo_traveller • cl
1
Pros:

Buena ubicación… nada más!

Cons:

Muy ruidoso, alrededores interiores muy desprolijos, sucio y ruidoso

2026-03-26 • via Nuitee
O
OSCAR • family_with_children • cl
5
Pros:

SOLO LA UBICACION, EL RESTO PESIMO POCA AISALSION TERMICA, DESAYUNO HORRIBLE, LAS HABITACIONES ANTIGUAS MUCHAS COSAS NO FUNCIONAN COMO CORRESPONDE, NO VOLVERIA

2026-03-24 • via Nuitee
R
Raimundo • solo_traveller • cl
5
2026-03-24 • via Nuitee
J
Jaime • extended_group • cl
5
Subterfugio
Pros:

La ubicacion es excelente

Cons:

Los alojamientos en departamentos no tienen desayuno incluido.. Booking debe corregir la información
Conviene pagar en dolares, ya que usan un tipo de cambio muy alto

2026-03-20 • via Nuitee
J
Juan Sebastian • family_with_children • ar
10
2026-03-20 • via Nuitee
C
Cristina • family_with_children • ar
10
Pros:

El lugar

2026-03-19 • via Nuitee
A
Angel • family_with_children • ar
6
Buena
Pros:

Desayuno bien. La ubicación muy buena

Cons:

Estuvo bien

2026-03-16 • via Nuitee
A
Andy • extended_group • cl
7
2026-03-16 • via Nuitee
R
Richard • family_with_children • cl
10
Felicidad
Pros:

El servicio y la actitud de su personal impecable, desde la atención de las mucamas, la recepción y su administradora todos muy orientados a hacerte pasar una experiencia inolvidable, volvemos felices.

Cons:

Quizás contar con más estacionamientos, si bien es cierto nunca tuvimos problemas, se nota que en alta podría complicar a la gente del hotel que amablemente acomodan los vehículos como si fuera un puzzle.

2026-03-15 • via Nuitee
O
Oscar • solo_traveller • ar
10
Buen lugar para disfrutar Pukon
Pros:

La ubicación inmejorable
Buena vista

Cons:

Nada en particular

2026-03-14 • via Nuitee
P
Pedro Schiavi • couple • cl
4
2026-03-13 • via Nuitee
E
Estefanía • family_with_children • ar
9
2026-03-09 • via Nuitee
A
Astrith • extended_group • cl
9
Buena ubicación
Pros:

Ubicación , calidad y precio

2026-03-07 • via Nuitee