Heart Hotel and Gallery Whitsundays

Hotels
8.3 (967 reviews)
277 Shute Habour Road , Airlie Beach , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Cons:
Noise issues
Expensive value for money

Categories

Cleanliness
8.01
Multiple reviews indicate the hotel is generally clean, yet a few guests found issues with noise affecting their stay.
Service
8.58
The staff has been consistently described as friendly and helpful, enhancing the overall stay.
Location
8.62
Guests frequently praised the central location and its proximity to attractions.
Room Quality
7.97
While many found the rooms beautiful and comfortable, some concerns about noise were raised.
Amenities
8.3
Most guests appreciated the provided amenities, although there were mentioned shortcomings in some cases.
Value for Money
7.96
Ratings were mixed; some found it expensive for the quality received.
Food and Beverage
8.51
Proximity to good restaurants and positive mentions of food options nearby.
Overall Experience
8.48
Overall positive experiences with only minor setbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:21

Property Description

Innovative Accommodation:
Heart Hotel and Gallery Whitsundays offers cutting-edge accommodation designed by top Australian professionals, situated in the vibrant center of Airlie Beach.

Luxurious Design:
The hotel's opulent lobby boasts lavish Italian marble, lush palm trees, and soaring ceilings, creating a grand entrance flooded with natural light.

Premium Amenities:
Guest rooms are elegantly designed for relaxation and privacy, equipped with free WiFi, sumptuous linens, Smart TVs, a BOSE sound system, and upscale bathroom essentials.

Experience the epitome of luxury and artistry at Heart Hotel and Gallery Whitsundays. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, Mastercard and 3% for American Express etc credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PPP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 12 per day.

Location

Guest Reviews

8.3
Based on 967 reviews
Cleanliness: 8.01
Service: 8.58
Location: 8.62
Room Quality: 7.97
Amenities: 8.3
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
D
David • couple • au
10
Holiday Perfect, bae camp for all adventures.
Pros:

Extra space with double room, very quiet with double glaze even on the Main Street.

Cons:

Very low alarm was heard but we and staff could not locate it. Minor issue.

2026-03-13 • via Nuitee
M
martin • family_with_children • gb
8
Pros:

Location.

Cons:

Room was small.

2026-03-10 • via Nuitee
C
Carol • couple • au
10
2026-03-09 • via Nuitee
K
Karen • family_with_children • gb
10
2026-03-07 • via Nuitee
K
klaas • couple • nl
9
Prima locatie
Pros:

Locatie

Cons:

Niets, was prima

2026-03-07 • via Nuitee
J
Jonathan • couple • gb
8
Great Hotel for Staying in Central Airlie beach
Pros:

Very clean and nicely presented. Good air conditioning. Located at harbor front next to the lagoon. Also close to all the main bars and restaurants.

Cons:

The lagoon was closed when we were there and we weren’t informed of this in advance.

2026-03-05 • via Nuitee
M
martin • family_with_children • gb
8
Pros:

Central location.

Cons:

Room was small.

2026-03-04 • via Nuitee
P
Peter • couple • au
8
2026-03-04 • via Nuitee
C
Claire • couple • gb
7
A lovely stay
Pros:

The location was fantastic and the staff could not have done more for you

Cons:

The bedroom, although very clean would benefit from new furnishings and fittings - it’s also fairly small - that said I would stay again

2026-03-03 • via Nuitee
L
Lachie • solo_traveller • au
10
2026-03-03 • via Nuitee
J
jeffrey • couple • au
9
Very helpful and pleasant staff and great location
Pros:

Great central location

Cons:

Expensive

2026-03-03 • via Nuitee
K
Kim • couple • au
2
Cramped
Pros:

Location

Cons:

Small, no internet and rubbish under bed

2026-03-01 • via Nuitee
K
Ken • couple • au
8
Pros:

Small room but great location

2026-03-01 • via Nuitee
J
jesus • couple • es
6
Aceptable con peros
Pros:

La ubicación

Cons:

Estado instalaciones no apta: suelo ducha atinaba (resbaladizo), habitación muy pequeña, tapa interruptor defects, balcón mini..

2026-02-24 • via Nuitee
H
Helen • solo_traveller • au
10
2026-02-24 • via Nuitee
P
PASCAL • family_with_children • fr
7
Une bonne adresse mais attention au prix car les chambres sont petites.
Pros:

Nous avons beaucoup aimé, la chambre est un peu petite pour le prix.

2026-02-24 • via Nuitee
A
Ariane • couple • at
10
2026-02-23 • via Nuitee
D
David • extended_group • au
9
Was all good no probs.
Pros:

Didnt like room location as view was Road bed ok

Cons:

View

2026-02-22 • via Nuitee
E
emily • couple • au
7
Cons:

The photos online were very different to the room we received. The room was an awful lot smaller than it appeared online. We were also overlooking a car park which wasn’t shown in the photos. Our bed sheets had mould on them and when addressed with the front desk lady she didn’t offer an apology it was simply “I’ll get the girls to change them”. When the cleaner came in to change them she said “sometimes that happens from the clothesline but we have to use these before we can use the next batch”.

2026-02-22 • via Nuitee
T
Tania • couple • au
6
Pros:

Room was clean and comfortable

Cons:

It is quite noisy

2026-02-14 • via Nuitee