Heart Hotel and Gallery Whitsundays

Hotels
8.3 (967 reviews)
277 Shute Habour Road , Airlie Beach , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Cons:
Noise issues
Expensive value for money

Categories

Cleanliness
8.01
Multiple reviews indicate the hotel is generally clean, yet a few guests found issues with noise affecting their stay.
Service
8.58
The staff has been consistently described as friendly and helpful, enhancing the overall stay.
Location
8.62
Guests frequently praised the central location and its proximity to attractions.
Room Quality
7.97
While many found the rooms beautiful and comfortable, some concerns about noise were raised.
Amenities
8.3
Most guests appreciated the provided amenities, although there were mentioned shortcomings in some cases.
Value for Money
7.96
Ratings were mixed; some found it expensive for the quality received.
Food and Beverage
8.51
Proximity to good restaurants and positive mentions of food options nearby.
Overall Experience
8.48
Overall positive experiences with only minor setbacks mentioned.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:21

Property Description

Innovative Accommodation:
Heart Hotel and Gallery Whitsundays offers cutting-edge accommodation designed by top Australian professionals, situated in the vibrant center of Airlie Beach.

Luxurious Design:
The hotel's opulent lobby boasts lavish Italian marble, lush palm trees, and soaring ceilings, creating a grand entrance flooded with natural light.

Premium Amenities:
Guest rooms are elegantly designed for relaxation and privacy, equipped with free WiFi, sumptuous linens, Smart TVs, a BOSE sound system, and upscale bathroom essentials.

Experience the epitome of luxury and artistry at Heart Hotel and Gallery Whitsundays. Book now for an unforgettable stay!

Important information:

Please note that there is a 1.5% charge when you pay with a Visa, Mastercard and 3% for American Express etc credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: PPP

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs AUD 12 per day.

Location

Guest Reviews

8.3
Based on 967 reviews
Cleanliness: 8.01
Service: 8.58
Location: 8.62
Room Quality: 7.97
Amenities: 8.3
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
T
Tania • couple • au
6
Pros:

Room was clean and comfortable

Cons:

It is quite noisy

2026-02-14 • via Nuitee
S
Shirley • extended_group • gb
8
2026-02-13 • via Nuitee
E
Elleigh • couple • au
10
The receptionists were the best
Pros:

The location was great

2026-02-12 • via Nuitee
S
Shaw • couple • au
10
Lovely accommodation
Pros:

Great location in the middle of main st

2026-02-11 • via Nuitee
S
Susan • couple • gb
8
Once we switched rooms it was much better.
Pros:

Great location.

Cons:

Our first room was pretty small.

2026-02-11 • via Nuitee
L
Lara • solo_traveller • au
10
An absolute beautiful stay and the perfect location in the Heart of Airlie Beach.
2026-02-10 • via Nuitee
R
Rhonda • couple • au
8
Pros:

Great location . Nice room although a little small .

Cons:

Location

2026-02-10 • via Nuitee
G
Greg • couple • au
9
2026-02-09 • via Nuitee
S
Sandy • couple • au
10
2026-02-08 • via Nuitee
E
Emily • couple • au
2
2026-01-31 • via Nuitee
S
Scott • solo_traveller • au
10
2026-01-30 • via Nuitee
M
Mdobrajs • family_with_children • lv
9
2026-01-30 • via Nuitee
M
Mark • family_with_children • au
8
Pros:

Location

Cons:

Small room size

2026-01-30 • via Nuitee
C
Clemantine • couple • au
4
Fine
Pros:

The beds were comfortable, the location was great & the staff were helpful and accomodating

Cons:

Images on booking.com of room were far from reality. The bathroom didnt have a proper wall between the bedroom, so everything can be heard. A false fire alarm went off ealry every morning, it was blaringly loud and went for several minutes. The door locked us out of the room , and the door also locked us in our room and we needed to call to be let out.

2026-01-29 • via Nuitee
P
Peggy • solo_traveller • de
8
Pros:

Sehr gute Kommunikation, sehr gute Bose-Anlage mit Bluetooth.

2026-01-28 • via Nuitee
I
ivana • couple • au
7
2026-01-26 • via Nuitee
R
Rebecca • family_with_children • au
8
2026-01-26 • via Nuitee
P
Philip • solo_traveller • au
8
Pros:

Comfortable, good location and in-room facilities were good.

Cons:

Clean the mould off the ceiling by the aircon outlet.

2026-01-26 • via Nuitee
L
Linda • family_with_children • au
9
2026-01-25 • via Nuitee
C
Caroline • solo_traveller • au
5
Not worth the cost
Pros:

Location - Comfort

Cons:

Staff and value for money. I believe that the hotels in the surrounding area offer more for the same price.

2026-01-25 • via Nuitee