Fairfield Inn & Suites by Marriott Plattsburgh

The property was clean .

Upon arriving at our room, we encountered several issues that made our stay extremely disappointing. The sink drain was clogged and draining very slowly, and the bathroom itself was not clean. We attempted to fill our water bottles before heading out, but the water dispensers were not providing cold water. The ice machine was out of service, and the pool was also unavailable.

The next morning, the hot breakfast items were cold, and we waited 30 minutes for coffee because the machine had reportedly been broken for days, requiring staff to go to another hotel to fill the carafes. At checkout, we raised all of these concerns with the front desk, but the manager closed his office door without coming out to speak with us. We received neither an apology nor an explanation.

The room was spacious.

It was clean and convenient. It was near a few restaurants

Breakfast was good

It was a really good location. The workers were outstanding. We were working through a sudden death in the family and the staff was incredible. The room was pretty standard for a Fairfield. Clean and quiet- but the staff was terrific.

Location was the only thing I liked about my stay

The key lock system was not working so staff had to let us in the room each time. The breakfast was subpar. Best western in Plattsburgh has better. The room was partially cleaned. The floor clearly wasn't cleaned as it had papers on it and things stuck to the carpet.

The first problem arrived when we got there Christmas Eve for 2 days and I had 2 rooms booked, on arrival we were told the the card reader for the rooms doesn't work and someone from the front desk will let us in our rooms, they never let us know before our arrival so we could check for another hotel and at 5pm Christmas Eve after travelling and having a party to go too, we weren't interested in trying to find another place. Everytime we left our room on the 4th floor we had to go down to find someone from the front desk to open the door or one person had to stay in the room to open the door. It was still not fixed when we left. We were told for the inconvience we would recieve a credit which never happened when we left because the Receptionist said she didn't know how to give the credit that they would email us a new invoice with a credit , no email yet. Also the bed was not very comfortable the pillows for the King size bed were so small and soft I had to put one on top of the other if not it was like no pillow was there , time for a pillow upgrade, the room was clean but the shower stall had a lot of black scum around the base, I beleive it's Black Mold. I would expect this BS from a cheap 1-2 star hotel but not from a Marriot Fairfield.