Homewood Suites by Hilton San Diego Downtown/Bayside

Hotels
•
Homewood Suites by Hilton
8.3 (1179 reviews)
2137 Pacific Highway , San Diego , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Spacious rooms
Supportive staff
Cons:
Cleanliness issues
High parking costs
Inconsistent service

Categories

Cleanliness
7.34
Cleanliness was reported as poor with dirty carpet and inadequately stocked items.
Service
8.31
Service was inconsistent, with some reports of unhelpful staff.
Location
9.85
Location is ideal, close to tourist attractions and dining options.
Room Quality
7.8
Room quality was mixed with issues like a warm room temperature and hard bed.
Amenities
8.33
Amenities such as gym equipment and breakfast options received mixed reviews.
Value for Money
8.29
Valet parking costs were seen as excessive, affecting value perception.
Food and Beverage
7.34
Breakfast quality was criticized for limited options and poor preparation.
Overall Experience
9.11
Overall experience was satisfactory but marred by some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:30

Property Description

Luxurious Suites with Full Kitchen
Indulge in our spacious suites equipped with HD televisions, a fully equipped kitchen, and a separate living area. Enjoy the convenience of a microwave, stove top, and dishwasher for a comfortable stay.

On-Site Amenities for Convenience
Take advantage of our year-round outdoor pool, on-site restaurant, and complimentary continental breakfast. Stay active in our fitness centre to keep up with your workout routine while away from home.

Prime Location near Major Attractions
Located just minutes away from Downtown San Diego, Balboa Park, and the San Diego Convention Centre, our hotel offers easy access to the best of the city. Don't miss the chance to explore San Diego while staying at Homewood Suites by Hilton San Diego Downtown/Bayside.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1179 reviews
Cleanliness: 7.34
Service: 8.31
Location: 9.85
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 7.34
Overall Experience: 9.11
M
Maria Matilde • family_with_children • ar
9
Pros:

La ubicación del hotel muy buena,fácil llegar desde el aeropuerto y cerca de todo
El hotel súper cómodo, la habitación súper grande y bastante equipada la cocina, todo súper limpio

2026-02-13 • via Nuitee
H
H Lonnell • family_with_children • us
8
Pros:

The location was excellent

Cons:

There was a translation with the restaurant that made things confusing

2026-02-13 • via Nuitee
Y
Yuser • family_with_children • us
5
2026-02-10 • via Nuitee
G
Gavenski • couple • gb
1
Cons:

I arrived there after sending thousands of emails with no response just to discover that they had cancelled my reservation. They had no other room available and the manager gave me a bland excuse saying "I wasn't here yesterday, so I have nothing to do with that" and did nothing to help me. Not even a sorry. Why even bother being in booking if you are not going to use their system. To make things worse, booking didn't respond in time and when it answered my ticket it was already too late and I never heard back from them as well.

2026-02-09 • via Nuitee
D
Dudu • family_with_children • au
1
Worst experience ever. Only stayed for 2 hours and had to move to another hotel due to rude staff
Pros:

Nothing, left the hotel 2 hours after checking in, service was terriable.

Cons:

Extremely Disappointing Stay – Rude Staff and Unbearable Noise

This was one of the worst hotel experiences I’ve had. Shortly after checking in, we discovered that the air conditioner in our room was extremely loud, sounding like an engine running nonstop. The fan was stuck on high speed with no way to lower it, making it impossible to relax or sleep.

When we contacted the front desk, we were told there was nothing they could do and were offered ear plugs as the solution — completely unacceptable for a paid hotel stay. To make matters worse, the staff member who answered the phone was rude and dismissive, and actually hung up on us during the call.

Only later did the hotel finally offer to change our room, but by then the damage was done. After being treated so poorly and given such a lack of basic customer service, we no longer felt comfortable staying there and decided to leave and book another hotel instead.

Between the unbearable noise, lack of basic amenities, and unprofessional, disrespectful staff, this hotel completely failed to meet even minimal standards of hospitality. I would strongly advise others to stay elsewhere unless you enjoy sleepless nights and being treated like an inconvenience rather than a guest.

2026-01-28 • via Nuitee
C
Christina • extended_group • us
10
2026-01-27 • via Nuitee
M
Mukhe • solo_traveller • us
8
2026-01-26 • via Nuitee
J
Jose Horacio • solo_traveller • bo
8
Pros:

La ubicación es muy buena

Cons:

El sofá cama no era cómodo. Tienen un valet parking obligatorio por 60 dólares la noche, pero rayaron el auto que había alquilado y solo me di cuenta hasta devolverlo, lo que significó un problema.

2026-01-26 • via Nuitee
J
Jade • extended_group • us
6
My stay was Okay It was one thing that I did not like, which was staff was kind of being very discriminating asking us.
Pros:

The room was very clean

Cons:

Very close to everything

2026-01-26 • via Nuitee
L
Line Drachmann • family_with_children • dk
10
2026-01-23 • via Nuitee
M
Michelle • extended_group • us
10
2026-01-20 • via Nuitee
C
Crystal • family_with_children • us
10
2026-01-20 • via Nuitee
M
Maria • family_with_children • us
10
Comfortable and the location was excellent
Pros:

Breakfast and spacious room perfect for my family and pet.

2026-01-19 • via Nuitee
J
Josephine • family_with_children • us
7
Pros:

Breakfast is good variety and option and security it's great need have room key to get in the breakfast room.

Cons:

Parking option valet 🙃 $60 a night

2026-01-19 • via Nuitee
D
Doreen • couple • us
6
I would return if the breakfast is improved
Pros:

The room was clean.The bed was comfortable. Staff was friendly and helpful

Cons:

The breakfast left a lot to be desired
Eggs were cold at times No variety on the hot food bar,same things for seven days.No bacon.or sausage links, no biscuits and gravy
I

2026-01-19 • via Nuitee
T
Timothy • solo_traveller • us
6
good
Pros:

they had GF for breakfast. close to all the action. had a nice kitchen.

Cons:

bedding gave me an allergic reaction. I had to ask for the GF breakfast. they couldn't give me a recite when I checked out of the hotel.

2026-01-19 • via Nuitee
A
Aldo • family_with_children • us
10
2026-01-19 • via Nuitee
F
Fuller • couple • us
10
Enjoyed hotel overall. Good location, clean.
Pros:

Outdoor patios

Cons:

Wish there was self parking, didn’t have breakfast, too early 6-9.

2026-01-19 • via Nuitee
A
Anthony • family_with_children • us
10
2026-01-19 • via Nuitee
A
Ahmed • couple • us
10
2026-01-15 • via Nuitee