Homewood Suites by Hilton San Diego Downtown/Bayside

Hotels
•
Homewood Suites by Hilton
8.3 (1185 reviews)
2137 Pacific Highway , San Diego , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Spacious rooms
Supportive staff
Cons:
Cleanliness issues
High parking costs
Inconsistent service

Categories

Cleanliness
7.34
Cleanliness was reported as poor with dirty carpet and inadequately stocked items.
Service
8.31
Service was inconsistent, with some reports of unhelpful staff.
Location
9.85
Location is ideal, close to tourist attractions and dining options.
Room Quality
7.8
Room quality was mixed with issues like a warm room temperature and hard bed.
Amenities
8.33
Amenities such as gym equipment and breakfast options received mixed reviews.
Value for Money
8.29
Valet parking costs were seen as excessive, affecting value perception.
Food and Beverage
7.34
Breakfast quality was criticized for limited options and poor preparation.
Overall Experience
9.11
Overall experience was satisfactory but marred by some service and cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:30

Property Description

Luxurious Suites with Full Kitchen
Indulge in our spacious suites equipped with HD televisions, a fully equipped kitchen, and a separate living area. Enjoy the convenience of a microwave, stove top, and dishwasher for a comfortable stay.

On-Site Amenities for Convenience
Take advantage of our year-round outdoor pool, on-site restaurant, and complimentary continental breakfast. Stay active in our fitness centre to keep up with your workout routine while away from home.

Prime Location near Major Attractions
Located just minutes away from Downtown San Diego, Balboa Park, and the San Diego Convention Centre, our hotel offers easy access to the best of the city. Don't miss the chance to explore San Diego while staying at Homewood Suites by Hilton San Diego Downtown/Bayside.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 55 per day.

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.3
Based on 1185 reviews
Cleanliness: 7.34
Service: 8.31
Location: 9.85
Room Quality: 7.8
Amenities: 8.33
Value for Money: 8.29
Food and Beverage: 7.34
Overall Experience: 9.11
K
Kianna • extended_group • us
9
2026-03-09 • via Nuitee
J
Juanita • solo_traveller • us
10
Pros:

My room was very clean, and the front desk personnel were great with their friendly greetings and parting remarks.

Cons:

Everything was great! It was an excellent overall experience.

2026-03-08 • via Nuitee
A
Ashley • couple • us
8
Highly recommend
Pros:

It’s right off the water front and two minute walk into the little Italy neighborhood/gaslamp district. It’s a beautiful building with excellent restaurant attached. The valet were awesome and there was a good convenience bar for late nights. We got an interior room that was so quiet and cozy with a kitchen and ceiling fans. It was a quick stay but we’re going back for a weekend.

Cons:

The room was a bit dated. Probably could use some updating.

2026-03-02 • via Nuitee
J
John • family_with_children • us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-02 • via Nuitee
C
Connie • extended_group • us
10
2026-02-25 • via Nuitee
K
Kyojun • extended_group • us
5
2026-02-23 • via Nuitee
M
Maria Matilde • family_with_children • ar
9
Pros:

La ubicación del hotel muy buena,fácil llegar desde el aeropuerto y cerca de todo
El hotel súper cómodo, la habitación súper grande y bastante equipada la cocina, todo súper limpio

2026-02-13 • via Nuitee
H
H Lonnell • family_with_children • us
8
Pros:

The location was excellent

Cons:

There was a translation with the restaurant that made things confusing

2026-02-13 • via Nuitee
Y
Yuser • family_with_children • us
5
2026-02-10 • via Nuitee
G
Gavenski • couple • gb
1
Cons:

I arrived there after sending thousands of emails with no response just to discover that they had cancelled my reservation. They had no other room available and the manager gave me a bland excuse saying "I wasn't here yesterday, so I have nothing to do with that" and did nothing to help me. Not even a sorry. Why even bother being in booking if you are not going to use their system. To make things worse, booking didn't respond in time and when it answered my ticket it was already too late and I never heard back from them as well.

2026-02-09 • via Nuitee
D
Dudu • family_with_children • au
1
Worst experience ever. Only stayed for 2 hours and had to move to another hotel due to rude staff
Pros:

Nothing, left the hotel 2 hours after checking in, service was terriable.

Cons:

Extremely Disappointing Stay – Rude Staff and Unbearable Noise

This was one of the worst hotel experiences I’ve had. Shortly after checking in, we discovered that the air conditioner in our room was extremely loud, sounding like an engine running nonstop. The fan was stuck on high speed with no way to lower it, making it impossible to relax or sleep.

When we contacted the front desk, we were told there was nothing they could do and were offered ear plugs as the solution — completely unacceptable for a paid hotel stay. To make matters worse, the staff member who answered the phone was rude and dismissive, and actually hung up on us during the call.

Only later did the hotel finally offer to change our room, but by then the damage was done. After being treated so poorly and given such a lack of basic customer service, we no longer felt comfortable staying there and decided to leave and book another hotel instead.

Between the unbearable noise, lack of basic amenities, and unprofessional, disrespectful staff, this hotel completely failed to meet even minimal standards of hospitality. I would strongly advise others to stay elsewhere unless you enjoy sleepless nights and being treated like an inconvenience rather than a guest.

2026-01-28 • via Nuitee
C
Christina • extended_group • us
10
2026-01-27 • via Nuitee
M
Mukhe • solo_traveller • us
8
2026-01-26 • via Nuitee
J
Jade • extended_group • us
6
My stay was Okay It was one thing that I did not like, which was staff was kind of being very discriminating asking us.
Pros:

The room was very clean

Cons:

Very close to everything

2026-01-26 • via Nuitee
J
Jose Horacio • solo_traveller • bo
8
Pros:

La ubicación es muy buena

Cons:

El sofá cama no era cómodo. Tienen un valet parking obligatorio por 60 dólares la noche, pero rayaron el auto que había alquilado y solo me di cuenta hasta devolverlo, lo que significó un problema.

2026-01-26 • via Nuitee
L
Line Drachmann • family_with_children • dk
10
2026-01-23 • via Nuitee
M
Michelle • extended_group • us
10
2026-01-20 • via Nuitee
C
Crystal • family_with_children • us
10
2026-01-20 • via Nuitee
M
Maria • family_with_children • us
10
Comfortable and the location was excellent
Pros:

Breakfast and spacious room perfect for my family and pet.

2026-01-19 • via Nuitee
J
Josephine • family_with_children • us
7
Pros:

Breakfast is good variety and option and security it's great need have room key to get in the breakfast room.

Cons:

Parking option valet 🙃 $60 a night

2026-01-19 • via Nuitee