Phaxang Resort Nong Khiaw

I paid for my 12 night stay months in advance, and when I turned up, I was bluntly told the property no longer used Expedia or other online booking platforms since covid, so they would not accept my booking unless I paid US$45/ night. They showed me a notice on a post in their outdoor dining area, not on their office door, stating this fact and that they would only accept bookings via their email or phone. I refused to pay the extra and insisted on my room and they threatened to call the police. I left and found somewhere else. I contacted Expedia who tried to contact them numerous times without success and then managed to get me a refund. Overall, a terrible experience with this business, especially after a long day of travelling.

Struttura collocata in un contesto paesaggistico splendido sulle rive del fiume e circondato dalle montagne. Detto questo la camera non era molto funzionale. Riscaldamento/pompa di calore non funzionavano (la notte la temperatura scende sensibilmente). Idem per la televisione e per la doccia che impiegava un’eternità per riscaldare l’acqua. Colazione basica e poco variata ma complessivamente buona.

Quiet, clean, lovely spot with hot showers and adorable bungalows and garden right on the river. I was very happy with my stay and would return.
On the downside the beds are quite firm as is standard in Laos (except for Luang Prabang) and there are many chickens crowing in the morning, but if you can’t handle it, Nong Khiaw is not the place for you, as their are chickens everywhere and no place is immune. The chickens are a great alarm clock because there is really no night life, and Phaxang is a tranquil nature setting with a beautiful breakfast spot and magnificent cliffs right on the Ou. A bit out of town which was fine with me as I prefer a quiet place. It’s right across from the bus station which makes it very convenient. I really enjoyed my stay.

Unfriendly staff. Seemed seriously angry that we had arrived... even though we had a booking. We never actually checked in, they just pushed a key in our direction so we wandered off to find the room.
Rooms are ok but definitely overpriced as theyre quite basic. Breakfast was fine.
Overall I would not recommend this place.

The resort is about a 20 minute walk from the centre but so worth it as it’s in a lovely quiet area with an amazing view from your balcony of the river and the magnificent mountains. Very refreshing and inspiring.