ARTOTEL Sanur Bali

Hotels
8.8 (1767 reviews)
Jl. Kusuma Sari No.1 , Sanur , id

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean and comfortable
Friendly staff
Excellent location
Cons:
Noise from nearby events
Issues with reservation and refund policy

Categories

Cleanliness
8.69
Guests noted that the hotel was clean and comfortable.
Service
9.16
The staff were praised for their friendliness and helpfulness.
Location
9.2
The hotel has an excellent location with many amenities nearby.
Room Quality
8.65
Room was spacious and well-appointed.
Amenities
8.18
Facilities were available, though some like the pool table were not accessible.
Value for Money
8.64
Considering the location and comfort, it represents good value.
Food and Beverage
8.69
Breakfasts were great, but some guests faced noise disturbances.
Overall Experience
9.16
Most guests had a positive experience overall, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-16 00:45

Property Description

Rooftop Pool and Spa Centre
Experience luxury and relaxation at ARTOTEL Sanur Bali with our rooftop pool and spa centre. Unwind and rejuvenate while enjoying panoramic views of the city and the sea.

Urban Décor and Modern Amenities
Step into our air-conditioned studios adorned with urban décor and equipped with modern amenities such as a flat-screen cable TV, free WiFi, and a coffee machine. Relax in the cozy seating area and pamper yourself in the stylish private bathroom with complimentary toiletries.

Convenient Location
Located just a 2-minute walk from Sanur Beach, ARTOTEL Sanur Bali offers easy access to a variety of shopping and dining options on the bustling Sanur main street. Explore nearby attractions like Matahari Terbit Beach and Serangan Turtle Island during your stay.

Book now and indulge in a memorable stay at ARTOTEL Sanur Bali.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for Rp 250,000 per person per night when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for Rp 680,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 500,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 1767 reviews
Cleanliness: 8.69
Service: 9.16
Location: 9.2
Room Quality: 8.65
Amenities: 8.18
Value for Money: 8.64
Food and Beverage: 8.69
Overall Experience: 9.16
M
Margot solo_traveller nz
9
2026-05-08 via Nuitee
R
Raj solo_traveller au
10
2026-05-08 via Nuitee
A
Andrea family_with_children cz
9
2026-05-06 via Nuitee
S
Shahnaz couple ca
9
Love the location , very lovely staff and all very helpful and friendly. They had a great selections for their breakfast
2026-05-05 via Nuitee
A
Angélique family_with_children be
10
Génial!
Pros:

La déco, l’emplacement, le petit déjeuner, le personnel et la propreté.

Cons:

Rien.

2026-05-05 via Nuitee
E
Emma extended_group au
9
Great location, friendly staff, amazing food
Pros:

Cleanliness, staff, food

Cons:

Nothing

2026-05-04 via Nuitee
D
Delphine solo_traveller fr
10
Pros:

Très belle piscine à débordement sur le toit. Chambre au côté design très travaillé, très belle salle de bain (pour les standards habituels de Bali où l'humidité est difficile à vaincre ; ) ) Buffet de petit déjeuner très diversifié et très bon. Mention particulière pour le personnel particulièrement poli et aux petits soins.

Cons:

C'est personnel, mais le fait de ne pas avoir de balcon et surtout de ne pas pouvoir ouvrir la fenêtre.

2026-05-03 via Nuitee
C
Christine solo_traveller au
10
Pros:

Fabulous stay. Everything was perfect. Service exceptional. Room was very clean and all public areas constantly being cleaned. Breakfast buffet had a good selection and again great service.
A pleasure to meet all the staff, unfortunately too many great staff to give specific names.
Thank you to everyone for the extra service for my husbands birthday, it was a lovely surprise

2026-05-02 via Nuitee
S
Sonia couple nz
9
Central Location, interesting architecture
Pros:

Location was so central, easy walk to beach walking path, restaurants, shops, supermarkets and cafes. We had the Double 55 room, was very spacious and comfortable, they are at the back of the property so quieter. Lovely view from the pool but sea view blocked by other hotel. Bar had lovely outlook. Really interesting architecture and well maintained in the indoor spaces.

Cons:

Felt the breakfast was a bit limited compared to other hotel breakfasts we’d had in Bali, but was nice.
The pool relaxing area is small and there were no umbrellas when we got there, that did get addressed. Pool decking needs maintenance and sunbeds cushions were stained.
I ordered a Gin and Tonic and was shocked that the tonic was IDR 50,000 (most expensive in Bali) which put us off ordering drinks at the pool, also there was no price list for anything except cocktails and beer.

2026-05-01 via Nuitee
Y
Yassine family_with_children fr
3
Très décevant...
Pros:

proche de la plage.

Cons:

Nous sommes restés 4 nuits... experience très décevante, nous étions contents de partir. Ce qui ne nous est jamais arrivé en indonesie.

- Dangereux pour les enfants: les enfants peuvent tomber à travers les barrières aux étages supérieurs. Il y a suffisamment d'espace pour qu'un enfant de 3 ou 4 ans tombe et se tue... Tenez la main de votre enfant dans le couloir.
- Bruyant: le design ouvert de l'immeuble fait que les chambres sont surexposées au bruit du lobby, du bar et du resto.
- Restaurant catastrophique: j'ai été choqué par le service... On m'a servi une viande de piètre qualité (Ribs) et un énorme bout de peau d'agneau plein de poils dans mon plas... j'ai failli vomir. Les serveurs se sont excusés et m'ont offert le plas et une boisson... rien d'autre lol ...l'horreur. Le chef n'était pas présent, ses commis ont fait cette erreur monumentale et personne du management n'est venu s'excuser de cette horreur.
- Service: Certains membres du staff étaient agréables mais d'autres ne l'étaient pas du tout. C'est rare en Indonésie... Cet hotel semble être une bulle étrangère. On ne ressent pas la vibe et la sérénité de Bali.
- Piscine: petite mais suffisante. En revanche peu de transat et rapidement exposé au soleil.
- Prix: 50% plus cher qu'un merveilleux hotel que nous avions à Nusa Dua

2026-05-01 via Nuitee
R
Rodney couple au
8
2026-04-30 via Nuitee
I
Ingrid couple au
10
Excellent place to stay in central Sanur!
Pros:

Wow! Such a lovely hotel so close to the beach and to cafes, shops, spas, restaurants etc. I was there for only one night but the room was so clean, comfortable and new-ish. I had a great sleep in the bed! The facilities are also great - the pool has a beautiful view, the restaurant downstairs had a good variety of food for breakfast and the bar upstairs has a great view too. All the staff I came across were so polite, friendly and lovely. Can’ fault this place

Cons:

Nothing

2026-04-29 via Nuitee
M
Mathilda couple my
10
Great value for money
Pros:

Amazing architecture! The rooms were clean and comfy! Would definitely recommend! The sky pool was great to chill and swim. Rooftop bar staff was great friendly service!

Cons:

None

2026-04-27 via Nuitee
M
Mariyka solo_traveller bg
4
2026-04-26 via Nuitee
S
Sarah family_with_children au
9
Great hotel, staff very helpful & friendly.
Pros:

Only stayed 1 night but was clean, with comfortable beds and nice rooms. Good location, walking distance to beachfront. Great staff and nice breakfast Buffet.

2026-04-25 via Nuitee
M
Melissa couple au
9
2026-04-24 via Nuitee
B
Betty Mac Gillavry solo_traveller nl
8
Recomended
Pros:

Staffs, foods, location.
One of best breakfast.

Cons:

There's no gym

2026-04-24 via Nuitee
J
Johannes couple id
10
2026-04-21 via Nuitee
L
Lang extended_group de
9
2026-04-21 via Nuitee
T
Thi couple au
8
2026-04-21 via Nuitee