Edinburgh Castle Apartments

Hotels
8.8 (2423 reviews)
28 Castle Street , Edinburgh , gb

Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Heating
Family rooms
Garden
Laundry
Luggage storage
Daily housekeeping
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Cons:
Poor heating
Issues with hot water
Loud nighttime disturbances

Categories

Cleanliness
8.88
Rooms were clean, but issues like broken furniture and cigarette smoke affected the overall cleanliness experience.
Service
9.85
Staff were reported as nice and helpful throughout the reviews.
Location
9.89
The location was frequently praised as excellent for exploring the city.
Room Quality
8.34
Several complaints about heating, cold rooms, and issues with the shower and bed comfort.
Amenities
7.87
Limited amenities mentioned, with specific complaints regarding the heating and hot water.
Value for Money
7.33
Multiple reviews indicated a lack of value for the price, especially given heating and hot water issues.
Food and Beverage
9.38
No specific mentions of food and beverage, assigned the target overall rating.
Overall Experience
8.85
Mixed reviews led to a disappointing overall experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 06:20

Property Description

Prime Location
Located steps away from Edinburgh Castle and the Royal Mile.

Convenient Access
Close proximity to Princes Street, tram and bus stations, and Edinburgh Waverley rail station.

Ease of Travel
30 minutes' drive to Edinburgh Airport, making travel hassle-free.

To experience luxury and convenience in the heart of Edinburgh, book your stay at Edinburgh Castle Apartments & Suites today.

Important information:

Sofa beds are available in the Two-Bedroom Apartments. These are available upon request and must be arranged with Edinburgh Castle Apartments before arrival through the Special Requests box. All requests are subject to availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: EDI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 3 and older are allowed.
    Children 3 years old stay for free when using an available cot.
    Children from 3 years old to 5 years old stay for free when using an existing bed.
    People 3 years old and over stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 13.50 per day.

Location

Guest Reviews

8.8
Based on 2423 reviews
Cleanliness: 8.88
Service: 9.85
Location: 9.89
Room Quality: 8.34
Amenities: 7.87
Value for Money: 7.33
Food and Beverage: 9.38
Overall Experience: 8.85
E
Elena couple it
10
Ottima location elegante e comoda per tutto
Pros:

Elegante e pulita

Cons:

Mi è piaciuto tutto

2026-07-25 via Nuitee
C
Camilla extended_group se
9
Pros:

Kanonläge, mysigt, äldre charmig fastighet och snyggt renoverat. En stor eloge till killen (Magic) i receptionen som var otroligt serviceminded o tipsade om aktiviteter. Vilket engagemang-tack!

2026-07-25 via Nuitee
D
Dawn couple us
10
We had a great time.
Pros:

They were very welcoming and accommodating. The space was clean and perfect for us and the location was great.

2026-07-25 via Nuitee
F
Faeeqah family_with_children sa
6
Pros:

Location

Cons:

One major concern was that the staff left the property at 5:00 PM. After that time, the emergency contact numbers provided by the property were unreachable, making it very difficult to get assistance when we needed it. We spent a considerable amount of time trying to find someone to speak to, which was frustrating and stressful. A property should always ensure that guests have access to reliable support, especially in case of emergencies.

2026-07-24 via Nuitee
S
Safaa extended_group qa
8
اشكر العاملين
Pros:

الموقع

Cons:

الشقه فيها حمام واحد فقط
لا يوجد مصعد

2026-07-24 via Nuitee
A
Andrew couple gb
9
Great
Pros:

Location was perfect. Room was perfect for our needs, spacious, had a fridge to store drinks and snacks, shower was good, bed was comfortable, nice seating/lounge area. Staff were very helpful and friendly.

Cons:

Didn't dislike it as such but there was no cooking facilities in the apartment if you wanted to make your own food. But we didn't have any intention of doing this as we wanted to check out the local restaurants and bars so it didn't affect us, but worth noting.

2026-07-22 via Nuitee
A
Ann couple nz
10
We really enjoyed our time at 28 Castle Street
Pros:

Location was fantastic

Cons:

Nothing not to like

2026-07-19 via Nuitee
C
Cynthia family_with_children us
7
Very nice
Pros:

The room was spacious for three, very clean and had a nice, modern aesthetic. We loved that you can see Edinburgh Castle from the street right outside the building and that it was within walking distance.

Cons:

We were in one of the basement apartments which was fine; we were only there one night. Very early in the morning, there was a loud crashing sound that we heard multiple times like recycled glass bottles being dumped into something. It was quite a rude awakening.

2026-07-18 via Nuitee
S
Sonia family_with_children fr
9
Bon séjour
Pros:

Nous avons eu un appartement très spacieux avec 2 chambres, une petite salle de bain , un grand salon et une kitchenette
Pour accéder à l’appartement tous les renseignements nous ont été fournis par l’intermédiaire de l’application booking.com Très pratique

Cons:

Les draps et le sur matelas etaient propres … mais le matelas était bien taché

2026-07-18 via Nuitee
K
Karen solo_traveller gb
10
Perfect Stay, great value
Pros:

Perfect central location, comfortable, clean and everything you need for a great stay. Staff over and above, super friendly and incredibly helpful. I will definitely be back.

Cons:

Would prefer mugs instead of cups.

2026-07-17 via Nuitee
C
clare family_with_children gb
10
2026-07-16 via Nuitee
E
Etienne extended_group sa
8
Good stay in centre of Edinburgh well situated to all major attractions
Pros:

Edinburgh Castle apartments is centrally located and within easy walking distance from all major attractions. Great little restuarant at the front door that helped on all late excursions.

Cons:

Unfortunately I did not expect the room to be sort of underground. This led to a semi stale musty smell in the room and on the linen that I did not appreciate.

2026-07-16 via Nuitee
D
Dea couple gb
5
Very average.
Pros:

The location. It was also very clean with lovely towels.

Cons:

No one on reception during the hour we were advised to get there. Grumpy person welcomed us. Room was sooo cold. WiFi didn’t work in our below ground room. Very expensive for what was a very average stay.

2026-07-15 via Nuitee
L
Linda couple us
8
Great location, clean property and very helpful staff
Pros:

The close proximity to the Edinburgh castle and town

Cons:

The stairs to our room very steep .

2026-07-15 via Nuitee
H
Heidi couple us
10
HIGHLY RECOMMEND.
Pros:

The location was phenomenal! The room was a suite, overlooking the garden area. The staff was beyond helpful and friendly!

Cons:

Nothing. It was PERFECT.

2026-07-15 via Nuitee
S
Stephanie couple au
10
Would come back. Great room.
Pros:

Easy walk from the tram stop. Very Large room, beautifully decorated, very well equiped - we appreciated coffee machine. Bed was comfy! Lovely lovely space. If you are not a fan of stairs, this isn’t for you. We enjoy stairs, so we were fine, but there are many stairs, don’t know about an elevator as it’s an old building (and we didn’t ask). The shower did seem to wet the bathroom floor, which was ok for us, but long term may cause issues for property. Easy check in and out - online if you want. Would stay here again. Would’ve liked longer!

2026-07-14 via Nuitee
E
ELSSA ROCIO family_with_children no
10
Very recommended!! It was really good and comfortable
Pros:

The location is great! The staff was amazing and helpful. Very clean. They provide a fan. The room was perfect.

Cons:

Our room was located at the 4 floor without elevator. Don’t bring heavy or big luggage.

2026-07-13 via Nuitee
A
Allison couple gb
9
Perfect for short stay
Pros:

Location & very helpful staff

Cons:

Toilet seat loose

2026-07-12 via Nuitee
M
Molly family_with_children us
9
Nice place
Pros:

Location is superb. Nice large room. Extra pillows. Kitchenette and ironing board were helpful. Staff friendly.

2026-07-10 via Nuitee
R
Rafael family_with_children us
9
Excellent location and value
2026-07-10 via Nuitee