Holiday Inn Express & Suites Oswego by IHG

Hotels
•
Holiday Inn Express
9 (322 reviews)
140 East Thirteenth Street , Oswego , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean and well-maintained rooms
Helpful and friendly staff
Cons:
Stained bed sheets
Room not as booked

Categories

Cleanliness
8.39
Several mentions of cleanliness were positive, but issues like stained bed sheets and musty smells impacted the score.
Service
9.86
Guests repeatedly praised the staff for being helpful and friendly.
Location
8.9
The location was considered okay with easy convenience for shopping and dining.
Room Quality
8.35
While several rooms were clean, issues with room assignments and a cot detracted from the experience.
Amenities
9.38
The amenities were largely satisfactory, although some guests wished for more variety in breakfast options.
Value for Money
9.34
Most guests felt they received good value based on cleanliness and service.
Food and Beverage
8.39
Food quality was generally praised, with a desire for more options noted.
Overall Experience
9.36
Overall sentiments were positive with many guests expressing a willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 00:45

Property Description

Convenient Location

Located just 5.4 km from SUNY Oswego, Holiday Inn Express & Suites Oswego is the perfect choice for visitors to the area. With the nearest airport being Syracuse Hancock International Airport, only 58 km away, traveling to and from the hotel is a breeze.

Modern Amenities

Enjoy a comfortable stay with access to a fitness centre, indoor pool, and a shared lounge at this 2-star hotel. Stay connected with complimentary WiFi, make use of the business centre, and take advantage of the 24-hour front desk and luggage storage facilities.

Free Parking and More

Holiday Inn Express & Suites Oswego offers free private parking for guests, ensuring a hassle-free experience from the moment you arrive. Book your stay now and experience convenience and comfort at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 322 reviews
Cleanliness: 8.39
Service: 9.86
Location: 8.9
Room Quality: 8.35
Amenities: 9.38
Value for Money: 9.34
Food and Beverage: 8.39
Overall Experience: 9.36
G
George • couple • us
10
Always great, love the service, and there breakfasts
Pros:

Everything

2026-04-06 • via Nuitee
3
372maggieo • Family • Katonah, New York
4
Noisy and smells like weed (maybe temporary)
Pros:

We had a horrible experience sleeping here because our room, Room 111, was across from a stairwell door and right next to an outside door. The doors screech open and slam shut - just bad design combined with little thought given to adding a ‘closer’ to the doors or doing something to address the noise.

The doors were SLAMMING open and closed ALL NIGHT LONG, and I’m not exaggerating.

To be fair, this review probably only applies through June 2026-ish. Apparently 75% of the rooms here are let to a construction company through then, and I’m assuming that there are many more comings and goings of people throughout the night than would normally be expected as a result. Also I’m assuming that the contact high one could get just walking down the halls in the evening is a temporary feature.

On the positive side, the room was clean and well appointed, the beds were comfortable and front desk was friendly. I can’t tell you about the free breakfast because I’m getting out of here ASAP.

2026-03-31 • via Tripadvisor
G
George • family_with_children • us
10
2026-03-30 • via Nuitee
H
Hilda • family_with_children • us
9
Pros:

The location, staff and it is very comfortable.

Cons:

The breakfast is your typical American Hotel breakfast and really not healthy.

2026-01-19 • via Nuitee
J
Jimmy • family_with_children • ca
10
2026-01-19 • via Nuitee
S
Sam • couple • us
7
Pros:

Machine broken No coffee. Food cold

2026-01-19 • via Nuitee
C
Cathy • extended_group • us
10
Pros:

Everything was EXCELLENT

Cons:

Pool and Hot Tub

2026-01-19 • via Nuitee
M
Mystyca’Lynn • couple • us
8
2026-01-09 • via Nuitee
J
Jessiicat • family_with_children • us
10
2026-01-07 • via Nuitee
M
Madysen • extended_group • us
5
It was okay.
Pros:

The room was clean and well taken care of.

Cons:

I came to check in at 5 and still had to wait for my room to be ready, and i was rushed to check out even though i had to wait to check in.

2025-11-21 • via Nuitee
5
549zakb • Family
6
Meh...
Pros:

I stayed at this hotel Monday 11/10. It's OK. Relatively new, clean as you expect for a Holiday Inn in Oswego... 2 things were annoying. I had a confirmed reservation for a room with 2 Queens, and got there and all they had was a King. I was traveling with my child to visit the college... The front desk clerk got kind of snippy with me about it. Second, the WiFi didn't work in the hotel Monday night. It came back Tuesday AM, but how does a hotel not have WiFi??? I guess it's about what you'd expect in Oswego...

I tried to reach out to IHG about this, but they've automated everything on their web site with chatbots. The implementation was poor, which is i guess what you'd expect from the parent company of a holiday inn... Since I couldn't tell IHG about this expereience, I'm left with no recourse but to vent about it on a travel site.

So IHG will potentially lose business at this lovation due to a poor review bc they're too cheap to hire someone to properly develop and implement a chatbot, and too cheap to staff a call center. This easily could have been resolved by a person, but here's my review when I couldn't get int ouch with one...

2025-11-12 • via Tripadvisor
P
Pat • family_with_children • us
9
2025-11-09 • via Nuitee
T
terrirU8120EA • Family
8
Overnight stay
Pros:

My daughter and I stayed there for one night. Our hot water heater broke and it took a couple days to replace it so we went to a hotel to have hot showers. It was clean, quiet, and comfortable. The check in and out were easy. The breakfast was the usual hotel breakfast. However, my daughter loved the pancakes and had three!! The only reason I gave it 4 stars is that I found it expensive being over $200 for a random Thursday in Oswego.

2025-10-19 • via Tripadvisor
L
Lima • couple • us
8
Pros:

La habitación y el desayuno

Cons:

El baño no me gustó

2025-10-13 • via Nuitee
M
Mikala • couple • us
8
We will definitely be staying here next year for SDW!
Pros:

Everything was so nice and clean. The staff was phenomenal!

2025-10-11 • via Nuitee
K
Kristin
4
Pros:

The floors turned my feet black and they were many weird bugs in the room...beds and pillows were nice along with amenities, but for the price of expextmit to be much cleaner

2025-10-08 • via Nuitee
O
Oana Monalisa
10
Pros:

Nice

2025-10-08 • via Nuitee
F
Frank • couple • us
9
2025-10-04 • via Nuitee
L
Lauren
10
Pros:

Friendly staff and clean room. We did not spend much time in our room but it was a great place to rest and cool off after our time exploring!

2025-10-01 • via Nuitee
D
Diane
8
Pros:

The room was clean. Noticed a small stain in the sheets. The staff was friendly and helpful.

2025-09-26 • via Nuitee