Holiday Inn Express & Suites Oswego by IHG

Hotels
•
Holiday Inn Express
8.7 (230 reviews)
140 East Thirteenth Street , Oswego , US
+1 315-207-0100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (several mentions, including Sidney)
Excellent location / near everything
Good complimentary breakfast and coffee
Pool and hot tub available
Quiet and comfortable rooms for many guests
New/well-maintained areas cited by some
Cons:
Inconsistent cleanliness; some rooms and carpets reported as dirty
Room maintenance issues (broken toilet, soft mattresses, locked safe)
Parking upkeep and unclear/insufficient handicap signage
Occasional staff inattention reported (isolated)
Price/booking discrepancy reported by one guest
Pool area described as run down by some

Categories

Cleanliness
7.8
Mixed reports: many guests describe rooms and public areas as clean, but several reviews note stained carpet, dust, rooms described as "dirty" or in need of deep cleaning and bathroom cleaning issues.
Service
9.6
Consistently strong front-desk and breakfast staff mentions (Sidney called out by name); staff responded quickly to requests. Isolated incident of an inattentive desk worker noted, but overall service praised.
Location
9.2
Frequently described as "perfect," convenient and near everything; also noted as slightly away from city center but still convenient—overall a clear strength.
Room Quality
8
Several guests found rooms quiet, comfortable and some brand new; others reported run-down rooms, soft mattresses, and maintenance issues (broken toilet, stuck safe), producing a mixed score.
Amenities
8.6
Breakfast, coffee machines, pool and hot tub cited as positives; some complaints about pool area condition, parking upkeep and lack of accessible signage/grab bars.
Value for Money
8.3
Multiple mentions of good value and plan to return, though one review reports a pricing/booking discrepancy and an unexpectedly high charge, creating some concern.
Food and Beverage
9.1
Breakfast and coffee repeatedly praised (unique items like empanadas noted); a few found breakfast only fair, but overall food & beverage impressions are strongly positive.
Overall Experience
9
Most guests report a very positive stay and would recommend or return; positive service, location and breakfast drive strong overall satisfaction despite intermittent cleanliness and maintenance issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location

Located just 5.4 km from SUNY Oswego, Holiday Inn Express & Suites Oswego is the perfect choice for visitors to the area. With the nearest airport being Syracuse Hancock International Airport, only 58 km away, traveling to and from the hotel is a breeze.

Modern Amenities

Enjoy a comfortable stay with access to a fitness centre, indoor pool, and a shared lounge at this 2-star hotel. Stay connected with complimentary WiFi, make use of the business centre, and take advantage of the 24-hour front desk and luggage storage facilities.

Free Parking and More

Holiday Inn Express & Suites Oswego offers free private parking for guests, ensuring a hassle-free experience from the moment you arrive. Book your stay now and experience convenience and comfort at its best.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYR

Location

Guest Reviews

8.7
Based on 230 reviews
Cleanliness: 7.8
Service: 9.6
Location: 9.2
Room Quality: 8
Amenities: 8.6
Value for Money: 8.3
Food and Beverage: 9.1
Overall Experience: 9
S
Samantha • family_with_children • us
8
Pros:

The location was perfect , the front desk people are always so friendly and helpful.

2026-10-22 • via Nuitee
M
Mark • family_with_children • us
9
2026-10-22 • via Nuitee
A
Alivia-perrin • solo_traveller • us
7
2026-10-18 • via Nuitee
L
Louis • couple • ca
8
Pros:

Le prix paye n’était pas le même prix que j’avais eux avec bokimg
1417 $ canadien facturer à l’hotel

2026-10-12 • via Nuitee
M
MARTIN • couple • us
8
Pros:

Clean

Cons:

I tried postponing my trip, but they didn’t honor my request.

2026-09-19 • via Nuitee
S
Samantha • solo_traveller • us
8
2026-09-13 • via Nuitee
D
DAVID • couple • us
10
Pros:

Sidney at the front desk was wonderful, friendly and eager to answer all our questions, she's a A+ to have her there. The location was perfect for our travel, the room was very quiet and comfortable.

2026-09-12 • via Nuitee
V
Virginia • family_with_children • us
10
2026-09-03 • via Nuitee
J
Juliano • solo_traveller • us
10
Pros:

Clean and nice staff

Cons:

Nothing

2026-09-01 • via Nuitee
C
Catherina • extended_group • us
10
Great stay, good value for money. Thanks!
Pros:

Excellent service, great breakfast, friendly staff.

Cons:

Nice and quiet, near everything.

2026-08-23 • via Nuitee
R
Ronen • couple • us
9
We were very happy with our stay at the Holiday Inn and enjoyed Oswego in general.
Pros:

All of the staff with whom we had contact were terrific! The place was clean and the room was comfortable and well laid out.

Cons:

the mattresses were a little soft.
The signage to know when to turn was unclear.
The parking lot needs clear handicap parking signs.
The showers need a grab bar.
There needs to be a wheelchair cutout to the sidewalk from the back parking area.

2026-08-15 • via Nuitee
R
Rosemary • family_with_children • us
10
Highly recommend for location and value. Will be using on next trip there.
Pros:

The staff greeted us when we arrived and I felt my travel stress disappear. We had a request for an additional cot in our room and it was brought to us when we needed it. The children traveling with me had forgotten some travel essentials and the desk staff quickly helped them out without question. The breakfast and breakfast room staff were very pleasant and quick to help. Pool was a nice extra and the hot tub was perfect.

Cons:

Nothing.

2026-08-13 • via Nuitee
R
Robert • solo_traveller • us
10
2026-07-21 • via Nuitee
K
Katherine • solo_traveller • us
8
Decent!
Pros:

The employees were very friendly!

Cons:

The pool area seemed a bit dirty and run down.

2026-07-20 • via Nuitee
B
Barbara • couple • us
10
Pros:

Location

Cons:

Nothing

2026-07-14 • via Nuitee
C
Chelsea • couple • us
5
It was ok
Pros:

Decent location. Toilet broke early morning. Tried to go to front desk but person working was in back room sleeping and wouldn’t wake up. Ended up finding a very nice man making breakfast to help.

Cons:

Cleaning could have been better in the bathroom.

2026-07-07 • via Nuitee
J
Jordan • solo_traveller • us
10
2026-07-06 • via Nuitee
L
Linder24 • Couples • Ridgeley, West Virginia
8
Off the Beaten Path
Pros:

Check in was good, the room was clean and comfortable. The location is away from the city center, but not too far. They have the good coffee machines, which is always a plus. They had something on the breakfast bar that I had never seen, empanadas, which were pretty good.

2026-07-02 • via Tripadvisor
M
Mike • family_with_children • ca
9
2026-06-22 • via Nuitee
M
Margaret Lee • couple • us
9
Nice Stay
Pros:

Clean and comfortable

Cons:

Nothing

2026-06-22 • via Nuitee