Swiss-Belhotel Pondok Indah

Hotels
•
Swiss-Belhotel
8.4 (377 reviews)
Jl. Metro Pondok Indah Sector 2 Block SA, Jakarta Selatan , Jakarta , ID
+62 21 7501088

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Good breakfast
Cons:
Room cleanliness issues
Noise from outside

Categories

Cleanliness
7.65
Some complaints about dirty sheets and overall room cleanliness.
Service
9.15
Staff was consistently described as friendly and helpful.
Location
8.65
Convenient location for accessing airports and local shopping.
Room Quality
7.65
Rooms showed wear and tear; some noise complaints noted.
Amenities
8.65
Good breakfast and decent pool, though some facilities were cramped.
Value for Money
8.15
Generally good value, but some reviews mentioned prices being high.
Food and Beverage
8.65
Breakfast was specifically praised as great.
Overall Experience
8.65
Overall pleasant stays reported, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:26

Property Description

Luxurious Accommodation
Swiss-Belhotel Pondok Indah offers air-conditioned rooms with modern amenities, ensuring a comfortable stay for every guest. Enjoy the convenience of complimentary toiletries and cozy slippers provided in each room.

Exceptional Facilities
Indulge in the outdoor pool and fitness center during your stay. The hotel also boasts a restaurant serving delicious a la carte meals. Benefit from 24-hour reception, business center, and concierge services, catering to all your needs seamlessly.

Convenient Location
Located just a short distance from popular attractions like Kemang and Ragunan Zoo, this hotel provides easy access to Jakarta's key destinations. With free WiFi and private parking, Swiss-Belhotel Pondok Indah is the perfect choice for your visit to the vibrant city.

Experience luxury and convenience at Swiss-Belhotel Pondok Indah - Book your stay now!

Important information:

Free New Year's Eve Dinner for 2 People for this hotelPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Location

Guest Reviews

8.4
Based on 377 reviews
Cleanliness: 7.65
Service: 9.15
Location: 8.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
V
Victor • couple • au
9
Relaxed place to stay in Jakarta
Pros:

Friendly and helpful staff
Very good breakfast
Clean rooms
Will choose to stay here again

Cons:

Bathroom fan was not working

2026-09-19 • via Nuitee
A
Azizul • couple • my
8
2026-09-13 • via Nuitee
A
Azizul • couple • my
9
Pros:

staff were. very helpful..room was nice.

Cons:

traffic jam

2026-09-13 • via Nuitee
M
Marshall Mailangkay • solo_traveller • id
9
2026-09-01 • via Nuitee
I
indy • family_with_children • id
7
2026-08-31 • via Nuitee
K
Kartini Binte Kamarudin • solo_traveller • sg
10
Pros:

Everything Abt the staff all very friendly
Very helpful

Cons:

No bidet

2026-08-22 • via Nuitee
W
Waleed • solo_traveller • ae
6
2026-08-15 • via Nuitee
G
Giovanni • couple • us
1
2026-08-09 • via Nuitee
K
kuwawi • solo_traveller • id
7
The room was not a good place to rest
Pros:

The location is familiar to me

Cons:

My room was on the side of the street where the traffic was so loud and busy

2026-08-03 • via Nuitee
C
Cláudia Sofia • solo_traveller • pt
10
2026-07-23 • via Nuitee
M
Mayang • couple • id
5
2026-07-17 • via Nuitee
F
Faisal • couple • sa
8
2026-07-06 • via Nuitee
B
Benilde • couple • au
10
Exceptional. Will stay there again if coming back in the future.
Pros:

Everything

Cons:

None

2026-07-01 • via Nuitee
M
mudit_goenka • Solo travel
6
Polite staff but hotel needs better maintenance
Pros:

Descent hotel. Staff is very nice and polite. But I had 2 issues. 1) the towel had red marks on it. I gave it for wash but surprisingly the towel I received on the 3rd day of my stay again had reddish marks. 2) the drain in the shower was completely blocked the morning I was checking out. So frankly wasn’t too impressed with these issues.

2026-06-12 • via Tripadvisor
D
djayaa2026 • Business
2
Shown unprofessionalism and inappropriate language/behaviour from FO leader.
Pros:

I first visited this hotel in April to attend a meeting and was shocked to witness highly unprofessional behavior from a member of the Front Office (FO) team. During my visit, I observed an FO staff member using inappropriate and offensive language toward a colleague in a public area. It was surprising to see such conduct from an employee in a guest-facing role.

A few days ago, I visited the hotel again and unfortunately witnessed a very similar incident. This prompted me to write this review after learning that the individual involved is named Nurma and appears to hold a leadership position within the Front Office department.

I strongly believe that hotel management should review the conduct and leadership practices within the FO team. As a guest, I am uncomfortable staying in an establishment where apparent workplace intimidation or disrespectful treatment of staff occurs openly in front of customers. The Front Office team represents the face of the hotel and plays a crucial role in creating a welcoming and professional first impression for guests.

What concerned me most was not only the use of inappropriate language toward a subordinate, but also the apparent lack of awareness regarding how unacceptable such behavior is in a public setting. Seeing a team leader openly berate staff members in front of guests reflects poorly on the hotel’s management standards and workplace culture.

If employees are treated this way in public areas, it naturally raises concerns about the environment behind closed doors. Professionalism, respect, and courtesy should be demonstrated at all levels of an organization, especially by those in leadership positions. I hope management takes this feedback seriously and addresses the matter appropriately.

2026-06-04 • via Tripadvisor
P
Parthiban • extended_group • id
9
Pros:

Halaman kolam renang

2026-05-27 • via Nuitee
K
KOK KEONG • couple • my
8
Comfy, clean, and nice breakfast 🥰
Pros:

The location is strategic, nearby got plenty of fast food and local restaurant

Cons:

None

2026-05-19 • via Nuitee
H
Hiroshi • extended_group • jp
8
2026-05-14 • via Nuitee
P
PramudiW2 • Family • Surabaya, East Java, Java
10
Nicw stay
Pros:

Startegic location, calm atmosphere, rooms are clean and comfort, its worthed value

2026-05-13 • via Tripadvisor
R
Reinhold Paul • couple • de
8
Einfach nur entspannend
Pros:

Wir wurden sehr freundlich empfangen. Die Zimmer waren und sind in einem guten Zustand. Der Poolbereich war sehr angenehm und vor allem ruhig. Schön war auch, dass es einen Service am Poolbereich gab.
Das Frühstück war vielfältig und geschmacklich sehr gut. Ich hier war das Personal immer freundlich, aufmerksam und hilfsbereit. Auch die Bar war gut sortiert.

Cons:

Das einzige kleine Manko war, dass der Toaster dem Toastbrot keine Farbe gab trotz Umstellung der Temperatur. Ansonsten gibt es nichts zu bemängeln

2026-05-13 • via Nuitee