Golden Star Hotel

I live in Miami & decided to extend my stay in London by 1 more day but didn’t want anything too expensive so booked 1 night here. It was,for the price, really good value.I booked a double with shared bathroom but the members of staff,with the owner’s approval over the mobile ,upgraded me to an en-suite room with no extra charge. The room,number 11 was clean, warm & wi-fi was working well.
I was happy & will stay again in future.

I definitely wont be back

Cold

I booked one night at the Golden Star. I already knew Victoria was a great area, and since I was on a budget, their price—cheaper than anywhere else—was a big factor. To be honest, I was a little nervous after seeing a few negative reviews, but I couldn’t have been happier with my stay.

The staff were polite and helpful, and I even had a nice chat with the owner, who gave me excellent recommendations for places to eat, drink and go out. He’s lived in central London all his life and knows it extremely well.

I stayed in Room 5 on the second floor. The room was very clean, the bed was comfortable, towels and soap were provided, and the free Wi-Fi worked well. The shared bathroom was right next to my room, so it felt almost like having a private one.

Overall, the hotel offered a great price in a great location, and I’ll definitely be staying there again! Very happy to have stayed

Room 1

Requires a little finishing off with decor.
For some reason the mattress was a little smaller then the bed.
Couldn't find the TV remote!
The one staff member helped as much as possible even going out and brought a kettle.

I came 11 pm in the hotel which I sent them an email saying I will be late. It turns out that they are fully booked . Imagined I traveled 5 hours from wales plus I have a visitor from Australia . It gave me a headache as I don’t know where to go. The guy offered me a used room and wait for an hour just to clean it. It turns out dirty and bad smell . I need a refund at least for this trouble ! I think this app Expedia or even the hotel itself got the problem. It’s not acceptable !

This property is very poor. The rooms; decor and facilities are bad. The toilet and shower facilities were terrible. Staff were nowhere to be seen. I think I was as the only person staying at this property as I didn't see anybody else the 3 days I was there. Do not stay at this place!

Very dirty

The place was so unclean and i have taken pictures. I left the property at 6am as i couldn't wait to leave

Booked, walked there but no room available

There was not check in availability
No room available but booking and charging accepted.
Check in time 12 in night they didn’t open door and refused to give rooom because not available and money not refunded

Please, in my opinion, the pictures at the Expedia app, it's completely different.
UK inspection passed through,at the time of my vacation, and they're answering for your service.

Terrible like a horror movie experience.

Horrible to not be rude, I’ve never seen something like this before, dirty and poor condition, never been cleaned. I don’t know how hotels.com accepted property’s like this. Very sad.

The shower was disgusting and dirty with spiders and cobwebs. The tv wasn’t working & the sink was stopped up. There were no fans or air conditioning. The room is just unusable.

Much too expensive for what is given. The conditions in the room are extremely basic. The room wasn't cleaned thoroughly at all. The shower worked fine. In the twin room, one bed was really firm and the other very soft. The curtains were hanging on by a thread and let in light all the time. The walls to my room were really thin so that I could hear the person's TV on deep into the night. There isn't a reception, the owner simply takes cash because the card machine was 'broken'. Your details are written down on pieces of paper that are cut into shape. Look, if you/re just looking to have the bare, and I mean VERY bare essentials of a place to rest then stay here but just make sure you're not paying top dollar like I did. Lastly, the man I dealt with staying there was respectful and kind - the money just isn't put back into the property.

Let me begin this review by telling readers that I once slept in a barn owned by somebody nicknamed "Uncle Filthy" and it was still better than this place. In fact, I'm pretty sure when Mary and Joseph followed the North Star, they wound up at The Golden Star instead and decided a barn was a more appealing option.

Never in my life have I stayed somewhere as disgusting as this rot hole, and I doubt I ever will again. Our room stank of damp, and had some unidentified red substance smeared up the walls, dirty bedsheets shoved down the side of the bed, the walls were filthy, every corner of the room was thick with dirt and dust, as were the surfaces and the falling apart cupboard which had a dirty bowl and an old cushion on top. The bin was full of rubbish, although by this point, that was the least of our worries, as was the nonfunctional light in the bathroom. The wooden window frames were rotten and filthy, and the toilet had poop smeared around the bowl, and clearly hadn't been cleaned.

Outside of our room was a small utility cupboard with a washing machine. The floor was strewn with brown filthy bed sheets which piled up maybe four or five feet.

In the hallway there was mould on the walls and bed sheets hanging on bannisters and on wooden racks which obstructed the walkway.

There was another cupboard semi-concealed by a curtain, which was full of more dirty bedsheets and piles of rubbish.

This place is like something from a horror movie. It needs shutting down.

Dirty, run down, uncomfortable, and lacking basic amenities. Not recommended.

Absolutely abysmal! Dirty, health and safety nightmare and public health concern.black mould in the shower, half a shower door missing, toilet flush broken, extension lead over the sink, window smashed and masking taped, curtain hanging off, cigarette burn on the bedsheet. Couldn’t breathe in the room had to go outside and use my asthma pump several times. Owner turned nasty and aggressive when issue were bought up. No inside lock on the door or bathroom door. Hotels.com need to pull this from their site. DO NOT GO!

The room had only one power socket which needed an extension draped over a sink to use it. TV not working, just a single sheet on the bed, broken window, shower and door. By far the worst place I have ever had to stay