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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Room service
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Family rooms
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Luggage storage
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Express check-in/check-out
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Tour desk
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Packed lunches
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Non-smoking throughout
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Private check-in/check-out
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Kid meals
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Mobile app for room service
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Television in common areas
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Express check-in
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Wine release events
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Japanese garden
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Covered parking
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Garage
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Hosted evening meal (reserve)
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation with Top-notch Amenities
Located just 200 metres from the iconic San Cristobal Cathedral, Sereno Art Hotel provides a sophisticated retreat with a fitness centre, garden, and shared lounge. Indulge in the convenience of free private parking and stay connected with complimentary WiFi throughout the 4-star property.
Elegant Rooms and Exceptional Service
Each room at Sereno Art Hotel is elegantly furnished, featuring a patio with garden views, a flat-screen TV, and a private bathroom stocked with premium toiletries. Enjoy the convenience of room service, a concierge, and tour assistance for a seamless stay.
Relaxation and Culinary Delights
Unwind on the sun terrace or savor a delicious meal at the on-site restaurant and bar. Wake up to a delightful American breakfast before exploring nearby attractions such as Santo Domingo Church and Central Plaza. Book your stay at Sereno Art Hotel for a truly unforgettable experience.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible at a location nearby (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 11 years old stay for free when using an existing bed.
Children from 12 years old to 17 years old stay for MXN 280 per person per night when using an existing bed.
Children up to and including 17 years old stay for MXN 280 per person per night when using an available extra bed.
You haven't added any cots.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The location is fantastic in the middle of the city. Our room was apart from the rest of the hotel and had a garden and a lot of privacy.
The water pressure was very bad and it can get quite cold at night.
La atención, el lugar todo aln100%
El único detalle es que en la habitación. Tiene un tragaluz Justo arriba de la cama y con esa luz no se puede descansar
El hotel está muy bonito es pequeño pero cálido, el servicio del personal excelente.
La ubicación es perfecta estás a una cuadra de la catedral y cerca de todas las áreas turísticas.
Solo hace falta mantenimiento en la habitación que nos tocó , tuvimos problemas con el lavabo , había una filtración en la taza del WC.
Y en el techo tiene un gran traga luz en el cual entraba la luz desde muy temprano en lo personal me gustan los cuartos obscuros para dormir
El colchón es super cómodo, la ubicación esta excelente.
La puerta que da a la ventana tiene una pequeña apertura y da a la calle por lo que no se sienta tanta privacidad y falta alguna ventana que se pueda abrir, ya que la habitación es totalmente cerrada. Ya que la que hay esta sellada con cristal.
Los empleados son una maravilla, atendieron a nuestras necesidades en todo momento! Fueron super atentos y hospitalarios! La limpieza era excelente de las habitaciones que eran muy grandes. Estuvimos en dos habitaciones, ya que pedimos estar en la más alejada por el ruido, atendiendo a los comentarios vistos, pero en verdad en la primera habitación únicamente a veces se escuchaban coches y ya está que con la tv ni te dabas cuenta. La segunda nos pusieron en la más alejada que era como una cabaña de montaña super bien equipada preciosa, si que sugeriría al hotel poner persianas porque algunas personas les pueda molestar, pero para mi ver la luz natural me parecía algo precioso y a juego con el entorno de San Cristobal, muchas gracias por todo, hemos estado de maravilla y sobre todo con mucha paz
La limpieza, la cama y el baño
Il personale è stato disponibile, abbiamo avuto inizialmente alcuni problemi per la prenotazione della gita al canyon del Sumidero (non eravamo state avvertite che il tour non era cancellabile e rimborsabile) ma alla fine tutto è stato risolto bene dalla struttura che ci è venuta incontro anche per l'organizzazione di ulteriori spostamenti.
Purtroppo la nostra camera aveva il bagno diviso dalla stanza solamente da delle pareti vetrate che non arrivavano al soffitto. Condizione abbastanza fastidiosa per interferenze acustiche e luminose.
Gentillesse du personnel, espace commun très sympa
Une chambre immense, qui manquait d’intimité.
Posto accogliente in prossimità del centro storico.
Tutto ok
La habitación es preciosa y grande. La cama es muy cómoda. La localización es fantástica y todo el personal es excepcional.
Staff molto cordiale, posizione ottima anche per le escursioni. Camera molto particolare e ampia!
Excelente ubicación, a menos de 2 cuadras de la plaza principal. Hotel con mucha calidez.
Me gustó mucho su ubicación a pesar que era muy céntrico, el hotel es muy tranquilo realmente se siente en calma.
The property was wonderful and the location was placed perfectly.
Easy walking to food and shops.
Mooie grote ruime kamer met moderne uitstraling. Een erg mooie badruimte. Duurde wat lang eer het water warm werd.
Servicio excelente,solo el baño muy malo
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