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Facilities
Property facilities
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Full-service spa
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Free WiFi
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24-hour front desk
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Luggage storage
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Sauna
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Karaoke
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Designated smoking area
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Elevator
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Conference space
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Safe-deposit box at front desk
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Full-service spa
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Tours/ticket assistance
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Free train station pickup
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Free self parking
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Free train station drop-off
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Banquet hall
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Tea service
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Property Description
Luxurious Spa Experience: Indulge in massages and relax in the hot springs and sauna during your stay.
Entertainment and Connectivity: Enjoy complimentary wireless internet, karaoke sessions, and flat-screen TVs with DVD players for your entertainment.
Convenient Amenities: Benefit from a 24-hour front desk, luggage storage, and train station pick-up service at no extra cost. End your day with a drink at the bar/lounge.
To experience these enticing features firsthand, book your stay at Kinugawa Onsen Sanraku today!
- Children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
- Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Property Policies
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Pets
Pets not allowed
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Sustainability Certifications
Property confirms they are implementing guest safety measures
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Children and extra beds
No rollaway/extra beds available
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General
Guests are provided with free hand sanitizer
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General
Staff temperature checks are conducted regularly
Property policies
-
Pets
Pets not allowed
-
Sustainability Certifications
Property confirms they are implementing guest safety measures
-
Children and extra beds
No rollaway/extra beds available
-
General
Guests are provided with free hand sanitizer
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General
Staff temperature checks are conducted regularly
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General
Staff wears personal protective equipment
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General
Temperature checks are available to guests
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General
Property is cleaned with disinfectant
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General
Social distancing measures are in place
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General
Professional property host/manager
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General
Unicode Support false
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Children and extra beds
No cribs (infant beds) available
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Sustainability Certifications
Property confirms they are implementing enhanced cleaning measures
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General
Commonly-touched surfaces are cleaned with disinfectant
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General
Shield between guests and staff in main contact areas
Location
Guest Reviews
値段に見合うサービスではなかったと感じました。
夕食時は注文した飲み物とは違うものが来たし、栓抜きも言わないと持ってこない。
朝食時は客に聞こえるくらい大きな声で従業員に説教し始める。
浴衣には破れて穴が空いている。
売店は朝しか現金支払いできない。
高い宿泊代を払っていたので、期待していただけにとてもガッカリでした。
もう行かないです。
家族におすすめ
美味的餐點 很棒的設施
お部屋の仲居さんの対応が凄く感じ良かった。
食事も塩分控えめですがちゃんと素材の味もしっかり分かり決して物足りなさはないですね。出汁での調理が素晴らしい。
酒店距離鬼怒川車站大約十分鐘步行路程。只要客人有需要 ，酒店會安排專車接送來回鬼鬼川火車站，十分貼心及方便。酒店所有員工都十分殷勤。酒店整體環境舒適，我們住了三晚一泊兩吃，每天的早餐及晚餐都十分豐富美味，菜式亦都不同。 溫泉亦十分舒適， 唯露天部分觀景有些局限，不夠開揚。
**FOR AMERICANS** This is the real experience and extremely authentic. If you are looking for a true traditional Japense onsen, this is for you. Also, be aware that this is not in Nikko proper - and a bit tricky to get to - you need to take a Tobu Nikko train from Nikko to
Kinugawaonsen Station.Be aware that the staff speaks VERY limited English so try to communicate with them ahead of time to plan. They are so kind and helpful and will pick you up from the train station or take you to nearby sites. We did a beautiful hike at a national park nearby and the foliage was beautiful. The food is amazing and included in the price of your stay. This is the real deal - traditional breakfast and dinner with many courses. All the guests were Japense and the onsen was gorgeous and very clean. This is an experience we will never forget and we are so greatful for our time there.
Wonderful greeting to enjoy this beautiful property for a day. The amenities are first rate and meals are clever and service in the restaurant is excellent.
Rooms are a little dated but would not prevent me from booking there again.
Staffs are helpful
スタッフ全員の接客の素晴らしさ、料理の美味しさ、施設の清潔さに大満足です。次回また利用したいと思います。
施設の受付を外国人スタッフに対応いただきましたが、とても親切丁寧に対応いただき感激でした。また、食事も独創的で、とても凝った素晴らしい料理でした。部屋は、二人では広すぎるくらいゆとりがあり、ほんとうにくつろげました。ここ数年の宿泊施設では、一番良かったです。
お料理がとても美味しかったです！
スタッフさんの細かな気配りが色々な所にあり、とても気持ちが良かったです。
良い
館全体煙草臭かった。
部屋は備え付けの消臭スプレーを使用、廊下は染み付いた煙草の臭いが鼻についた
We reserved a Western style bedroom which came with a Japanese style tatami room with sitting area. Our room also have a view of the river.
おもてなしは至れり尽くせりで、気持ちよく過ごせました。露天風呂は気持ちよく、サウナも楽しめました。お料理は何でも美味しかったのですが、いちばんは「ごはん」でした。お米も水もよいのでょうね。
Beautiful hotel with friendly helpful and hospitable staff.
Clean and warm, welcome staff
料理が品数も豊富で大満足でした。
The staff went above and beyond to help make our stay a memorable one. They helped us with sightseeing ideas around Nikko and did multiple trips with the hotel shuttle to get our group of 9 to these places. Breakfast and dinner were spectacular, each meal prepared with such elaborate dishes. Onsen was larger, both indoor and outdoor available. Lots of skin care and hair products to choose from in the change rooms. Beautiful surroundings. A convenient store within 10min walk.
部屋に布団が敷いてなくて22時を回っても敷いて貰えず畳の上の座椅子に座って待っていた。長旅で疲れているのに全く寛ぐ事が出来なかった。お風呂も広くなくて露天風呂は小さくて人がいっぱいで入れなかった。チェックアウトの時にネットで支払い済みなのに二重請求された。高額の宿泊料金に対してサービスは最悪です。
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