Children allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Massage services
See all facilities

Review Highlights

Pros:
Access to the beach
Friendly staff
Good location
Cons:
Construction noise
Cleanliness issues
Facility malfunctions

Categories

Cleanliness
5.48
Multiple reviews mention bugs in the bathroom and issues with dampness.
Service
7.95
Staff were noted to be friendly, but there were complaints about their responsiveness.
Location
8.99
Access to the beach and mentioned as a positive aspect in multiple reviews.
Room Quality
6.44
Issues with showers and air conditioning were raised, impacting the room quality.
Amenities
7.47
Amenities like the beach bar and breakfast were appreciated but limited.
Value for Money
7.93
Good location but concerns about room conditions may affect value.
Food and Beverage
6.98
Breakfast was basic and somewhat repetitive, impacting the dining experience.
Overall Experience
7.95
Overall enjoyment impacted by construction noise and facility issues, but positives in location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:18

Property Description

Private Beach Area and Rustic Charm
Immerse yourself in the serene beauty of Playa Canek Boutique Eco Hotel, nestled along the pristine beaches of Tulum. Experience the perfect blend of rustic elegance and modern comfort in our bright rooms, some offering breathtaking sea and garden views. Relax on your private balcony or sway in a hammock while enjoying the sea breeze.

Fresh Seafood Dining and Exciting Activities
Indulge in delectable fresh seafood prepared over an open fire by our skilled staff. Explore a variety of dining options in Tulum town or savor international cuisine. Unwind in our garden, try water sports, or embark on cycling and snorkeling adventures. The possibilities are endless!

Convenient Amenities and Nearby Attractions
Benefit from our airport shuttle service, shared lounge, and tour desk for a seamless stay. With proximity to Tulum Archaeological Site and easy access to Playa del Carmen, your Mexican getaway is bound to be unforgettable. Book your stay at Playa Canek Boutique Eco Hotel today for a truly memorable experience.

Important information:

A 50% deposit is required to secure your reservation, payment can be made with card through our Paypal account. The hotel does not accept American Express credit cards and payments by credit card (Visa /Mastercard) will aplly 5% fee.

Parking subject to availability.

Car is not needed, prime location near bars, shops and restaurants. Parking not available but possible, bicycle available at the hotel. Beer, wine and any kind of alcoholic beverage is forbidden at Playa Canek Boutique Eco Hotel, the property has a restaurant and a beach bar on site.

To help the planet and take care of the environment, solar panels are used in the Hotel. For that reason, air conditioning is available from 8:00 PM until 08: 00 AM.

We are eco friendly: towels and blankets will change every 3 days.

Transportation to the hotel can be booked for an extra charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs USD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 17 years old stay for US$30 per person per night when using an existing bed.
    People no matter the age stay for US$30 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 299 reviews
Cleanliness: 5.48
Service: 7.95
Location: 8.99
Room Quality: 6.44
Amenities: 7.47
Value for Money: 7.93
Food and Beverage: 6.98
Overall Experience: 7.95
S
Spretz • family_with_children • ar
9
Pros:

Ubicacion

Cons:

Debe mejorar limpieza zona desyuno

2026-01-27 • via Nuitee
P
Philippe • couple • fr
2
Mauvais rapport qualité-prix
Pros:

Le confort de la literie

Cons:

Chambre difficile d'accès avec de grosses et lourdes valises
Parking très peu pratique obligeant à bouger d'autres véhicules pour sortir
Eau chaude de la douche très difficile à régler
AIr conditionné opérationnel seulement de 20h à 7h du matin (je n'ai jamais vu cela dans mes nombreux voyages sur les 5 continents!!)
Plage de l'hôtel n'ayant rien d'exceptionnelle

2026-01-26 • via Nuitee
E
evin • family_with_children • ch
9
wunderschöne Lage am Strand, liebes Personal
Pros:

die Lage direkt am Strand ist super, das Hotel hat seine eigenen Liegen. Das Personal ist sehr freundlich, hilfsbereit und unkompliziert.
Ich habe mich gut aufgehoben gefühlt.

Cons:

die Zimmer kann man nicht gut abdunkeln, aber mit einer schlafmaske geht es gut

2026-01-26 • via Nuitee
P
Petrita • couple • us
8
My family and I Enjoyed the facility and proximity to the beach. We will return in the future.
Pros:

Proximity to the beach and the Eco vibe. The food was delicious.

Cons:

There is heaven construction next door and the noice did not let us sleep in.

2026-01-20 • via Nuitee
S
Scott • extended_group • ca
8
2026-01-19 • via Nuitee
M
Maria Alejandra • couple • ar
8
Relax
Pros:

El lugar es muy bueno en relación al precio y la gente, TODA, muy amable.

Cons:

El tema es que no hay información previa, clara, explicita advirtiendo acerca del sargazo. Es tremendo. Uno disfruta igual porque va a eso, pero.... Sería interesante contar con un dispenser de agua

2026-01-19 • via Nuitee
S
selina • family_with_children • gb
7
2026-01-19 • via Nuitee
C
Cassie • family_with_children • us
1
Worst experience and it’s facade
Pros:

NOTHING

Cons:

DO NOT STAY HERE. First off, when we arrived we were so called greater by the person at the so called front desk. He didnt even ask for an ID. He just took us to the room in a hurry and ran off. Which, I understood after walking into the place. NO AC which said they had it. He said he would t turn it on til 8pm. I had children and elderly people with me. Water provided in the room was filled with gunk. The furniture had holes all in it. Toilet paper dirty and rusty sink. The place was awful! I’ve requested a refund which I have I. Writing from them they will give a full refund but now they are not responding to booking.com and booking.com is saying the can’t refund me fully without hearing from them directly even though I showed them the text from them saying they would refund me. It’s all a load of crap
Oh and the pool was so gross and cloudy that you couldn’t even see through it.

2026-01-19 • via Nuitee
A
Adrian • couple • mx
6
Pros:

No había agua caliente todos los días y había muchos mosquitos y cucarachas

Cons:

Falta de agua caliente y el exceso de mosquitos en la habitación

2026-01-13 • via Nuitee
M
Mirco • extended_group • it
8
2026-01-04 • via Nuitee
M
melis • couple • de
7
Pros:

Beste Rezeption! sehr hilfreich und freundlich! Es gab überall Insekt aber die Rezeption hatte während Checkin ein Anti-Insektspray zur Verfügung. Gute Lage am Strand, zur berühmten Beach clubs ca 15 min zu Fuß.

2025-12-29 • via Nuitee
O
Olli-Antti • family_with_children • fi
10
An excellent family location.
Pros:

6/5
We had an effortless checkin, rooms were clean and beautiful. There is a really beautiful eco-feeling and all the heat and light is sustainably generated.
The beach is absolutely fabulous. And the hotel has a really interesting multi-layered design.
The owner is a really honest and hard-working entrepreneur.
Hotel provides some beach/sand toys for children to play. Our children loved it.

2025-12-24 • via Nuitee
G
Giada • family_with_children • it
7
2025-12-14 • via Nuitee
B
Brandon • couple • us
9
2025-12-13 • via Nuitee
M
Matthew • family_with_children • gb
10
2025-12-06 • via Nuitee
P
Pierre • family_with_children • ch
8
Pros:

Accès à une superbe plage, avec un équipement confortable. Grande chambre et lit.
Attention actuellement le chantier jouxtant l'hôtel fait du bruit de 8 à 18 heures. On l'entend même sur la plage. Je n'y retournerai pas pour cette raison!!!

Cons:

Attention actuellement le chantier jouxtant l'hôtel fait du bruit de 8 à 18 heures. On l'entend même sur la plage. Je n'y retournerai pas pour cette raison!!!

2025-12-06 • via Nuitee
M
Michaela • couple • fr
5
Das Hotel könnte mit etwas mehr Pflege sehr schön sein.
Pros:

Es gab ein kleines Frühstück aus Rührei, Pancakes mit Ahornsirup und etwas Obst. Etwas eintönig aber immer frisch.

Die Strandlage ist toll. Es gibt bequeme Standliegen und eine Strandbar mit Happy Hour. Die haben wir fast jeden Tag zum Ausklang unseres Strandtages genutzt

Cons:

Es gab ein kleines Frühstück aus Rührei, Pancakes mit Ahornsirup und etwas Obst. Leider liegt die Dachterrasse auf der das Frühstück serviert wird direkt an der Hauptstraße und ist nicht sonderlich gepflegt. Direkt neben dem Hotel ist aktuell eine Baustelle, die bestimmt noch mehrere Monate bleibt. Laut und staubig. Außerdem ist unter der Terrasse der Dieselgenerator vom Hotel. Wenn der anspringt, ist es sehr laut und riecht dazu nach Abgasen. Ein dickes Minus an dieser Stelle.

Das Hotel ist klein und könnte bei etwas mehr Pflege ein kleines Juwel sein. Leider gibt es überall Renovierungsstau. Der Besitzer scheint sich nicht besonders zu kümmern. Das Personal tut was es kann, aber es dürfte alles mehr gepflegt sein. Im ersten Zimmer ging in der Dusche kein kaltes Wasser, eine Glühbirne im Bad war defekt. Im nächsten Zimmer war der Duschkopf sehr verkalk und es kam nur wenig Wasser aus der Dusche. Der Ablauf am Handwaschbecken war fast verstopft. Wir haben es reklamiert. Es wurde innerhalb kürzester Zeit behoben. Der Safe war defekt, er wurde vom Personal innerhalb von 2 Tagen ersetzt.

2025-11-29 • via Nuitee
D
Deividas • couple • lt
10
2025-11-26 • via Nuitee
J
Jessica • solo_traveller • ca
5
Si te gusta el servicio, este no es un lugar para ti.
Pros:

Nature

Cons:

El staff 0 servicial. Te atienden torciéndote los ojos. Y todavía quieren que les dejen propina cuando ni siquiera te ayudan con el equipaje.

2025-11-25 • via Nuitee
C
Christian • couple • de
7
Good Hotel
Pros:

Friendly staff and nice location

Cons:

Mosquitoes in the room and no net. Slightly annoying at night

2025-11-17 • via Nuitee