Toll House Inn

Hotels
8.9 (2038 reviews)
Penny Street , Lancaster , gb

Children allowed

Facilities

Air conditioning
Restaurant
Terrace
Family rooms
Lift / Elevator
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Good breakfast and food options
Perfect location for exploring
Cons:
Noise issues from doors and outside
Cleanliness and maintenance concerns

Categories

Cleanliness
8.25
Some mentions of maintenance issues with grout and carpets indicate a need for better cleanliness.
Service
9.45
Guests consistently noted the friendliness and helpfulness of the staff.
Location
9.25
Perfectly located, with easy access to the town and amenities.
Room Quality
8.25
Rooms described as comfortable but with notes on size and maintenance needs.
Amenities
9.05
Good bar and restaurant options along with additional facilities.
Value for Money
8.75
Pricing was noted as potentially high for the experience, but generally viewed as acceptable.
Food and Beverage
9.25
Breakfast was highly praised; overall food quality was good.
Overall Experience
8.95
Overall positive impressions with some minor issues that could be rectified.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 13:05

Property Description

Historic Building with Modern Amenities
Toll House Inn, overlooking Lancaster Canal, seamlessly blends historic charm with modern comforts. The rooms feature air conditioning, flat-screen TVs, and invigorating power showers, ensuring a relaxing stay.

Gastronomic Delights and Local Flavors
Indulge in seasonal cuisine crafted from locally sourced produce at the dining room or courtyard. Pair your meal with local cask ales and exquisite wines from small vineyards at the bar, promising a culinary journey.

Convenient Location and Nearby Attractions
Situated just minutes away from shops and restaurants, Toll House Inn offers easy access to Lancaster Train Station and attractions like Lancaster Castle. Explore the vibrant town center and immerse yourself in the rich history of the area.

Experience the perfect blend of history and modernity at Toll House Inn. Book your stay now for an unforgettable getaway.

Important information:

American Express cards are not accepted at the hotel.

When booking 5 rooms or more, or 5 nights or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LPL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for £12.95 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 2038 reviews
Cleanliness: 8.25
Service: 9.45
Location: 9.25
Room Quality: 8.25
Amenities: 9.05
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 8.95
B
Boyertson solo_traveller se
8
2026-05-14 via Nuitee
S
Sandra couple gb
9
Excellent hotel for a base in Lancaster.
Pros:

Breakfast and dinner were excellent, great choice for both meals. Allergen knowledge second to none.
Excellent service
Excellent staff
Great location near the canal for local walks and has a Sainsburys Local opposite the hotel. Also walkable into the city centre shops and attractions.

Cons:

We would have preferred not to have goose feather and down pillows but we didn't ask for an alternative.

2026-05-12 via Nuitee
S
Seeda solo_traveller gb
10
2026-05-12 via Nuitee
Z
Zoey couple gb
9
2026-05-11 via Nuitee
C
Christiane couple gb
10
2026-05-10 via Nuitee
W
William couple gb
9
Brilliant and excellent food.
Pros:

Everything and we continue to stay here. We meet our daughters on special occasions. Lancaster is an excellent town to visit. Very easy to communicate on the train. Great eating in the Merchants Wine bar.

Cons:

Nothing to dislike. Interesting places to visit, easy travel with the seaside like Morecambe etc.

2026-05-10 via Nuitee
L
louise solo_traveller gb
9
Pros:

Really lovely hotel, great room with super comfy bed, premium soaps, teas and coffees and the welcome chocolates were a lovely touch.
The breakfast was superb quality and included in our stay.
Really friendly staff
Reception allowed us to leave luggage safely for a few hours after check out too.
Great location.

Cons:

Honestly, could not fault a thing.

2026-05-09 via Nuitee
P
PETER solo_traveller gb
9
2026-05-09 via Nuitee
J
Jill couple gb
9
Overall lovely stay breakfast was so nice I liked the choice of cold buffet and ordering your breakfast fresh
Pros:

Location room were nice and spacious.

Cons:

No milk in room for tea or coffee

2026-05-09 via Nuitee
J
John couple gb
8
Friendly staff, good food, good location.
Pros:

Breakfast excellent. Good range of drinks. Good location.

Cons:

Rooms a bit tired. Bathroom/toilet missing some simple things - handles to help getting in and out of shower/bath, nowhere to hang towels. A lot of traffic noise.

2026-05-08 via Nuitee
V
Vincent extended_group us
10
Pros:

Excellent service and great vegan options for dinner and breakfast.

Cons:

Too short of a stay

2026-05-08 via Nuitee
F
FRANCESCO solo_traveller gb
8
2026-05-07 via Nuitee
L
Luke couple gb
9
2026-05-07 via Nuitee
S
Simon couple gb
10
Great location, quality place
Pros:

Great location, lovely selection of drinks and hearty breakfast. Clean and comfortable room - perfect for a weekend break.

Cons:

On the second morning, we were ignored a little by the staff at breakfast in favour of larger groups. Not everyone wants to shout for service!

2026-05-07 via Nuitee
S
Sharon solo_traveller gb
10
Pros:

Lovely environment clean comfortable room and ensuite lovely breakfast Service with a smile from all staff on good bus route 😁

Cons:

All good no problems

2026-05-06 via Nuitee
S
Sandra couple gb
9
Excellent hotel for a short stay in Lancaster.
Pros:

Easy walking distance to everywhere.
Staff excellent. Allergens knowledge and care excellent.
Canal view from our room was a nice surprise.

Cons:

Room wasn’t very big but it did have everything we needed.

2026-05-06 via Nuitee
P
Paul couple gb
10
Great stay from start to finish.Staff were excellent and the breakfast first class
Pros:

Modern,clean and really well laid out especially the bar and rest areas

Cons:

Nothing

2026-05-05 via Nuitee
M
murray solo_traveller gb
10
Pros:

Staff excellent service excellent location good

2026-05-05 via Nuitee
J
Joanne couple gb
10
Really enjoyed our stay. The staff were lovely, the food was great especially the breakfast.
Pros:

Perfect location

Cons:

N/a

2026-05-05 via Nuitee
J
Julia couple us
10
2026-05-05 via Nuitee