Novotel Bangkok Sukhumvit 20

Hotels
•
Novotel
8.5 (2462 reviews)
19/9 Soi Sukhumvit 20 Kwang Klongtoey, Khet Klongtoey , Bangkok , th

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Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Nightclub
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good service
Great location
Friendly staff
Cons:
Dirty room conditions
Poor room maintenance

Categories

Cleanliness
6.83
Negative sentiment regarding dirty walls and smelly towels noted in reviews.
Service
9.3
Numerous positive comments on staff friendliness and professionalism, especially Mr. Natt.
Location
9.34
Consistently mentioned as a strong point being centrally located in Sukhumvit.
Room Quality
7.29
Mixed feedback; while some rooms were modern, issues with lighting and smoke ventilation were highlighted.
Amenities
8.82
General positives like the rooftop bar and pool; however, minor issues with shower performance noted.
Value for Money
8.78
Fair pricing for the location and services provided, despite cleanliness issues.
Food and Beverage
8.83
Food service was positively noted without specific negatives.
Overall Experience
8.8
Overall experience was generally positive despite some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:48

Property Description

Experience the best of Bangkok at the Novotel Bangkok Sukhumvit 20 - SHA Extra Plus Certified, where modern luxury meets convenience.

Stylish Accommodations
Our 244 contemporary rooms provide a sanctuary with free WiFi, a 42-inch flat-screen TV, and comfortable seating areas, ensuring a relaxed stay in the heart of the city.

Unbeatable Location
Just a 10-minute stroll from BTS Skytrain stations and Terminal 21 Mall, experience seamless connectivity to Bangkok's vibrant shopping and dining scene.

Exquisite Dining Options
Indulge in a lavish international buffet at Food Exchange or sip stylish cocktails at Sky on 20 Rooftop Bar, all while taking in stunning skyline views.

Don't miss out on an unforgettable stay—book your experience at Novotel Bangkok Sukhumvit 20 today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for THB 1,530 per person per night when using an existing bed.
    People no matter the age stay for THB 1,530 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2462 reviews
Cleanliness: 6.83
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 8.8
A
Aman • couple • au
10
2026-03-14 • via Nuitee
C
Cojocaru • couple • ro
10
2026-03-14 • via Nuitee
C
Catharina • couple • no
9
Bra beliggenhet, super lounge, stort frokostutvalg.
Pros:

Sentralt og god service. Flott lounge med rikt utvalg.

Cons:

Housekeeping fungerte ikke optimalt. Manglet stort sett ett håndkle eller to, samt kluter. Toalettbøtten (for toalettpapir) ble en dag ikke tømt. Vi ringte housekeeping OG sa fra i resepsjonen men den ble ikke tømt før dagen etter! Akkurat DET var dårlig og uhygienisk! Fikk kun to flasker vann om dagen. Kunne godt fått flere.

2026-03-14 • via Nuitee
6
616megg • Couples • Manila, Metro Manila, Luzon
10
Pleasant Stay in Bangkok
Pros:

We had such a pleasant stay all the stay were very friendly and accommodating! We especially loved the Tuktuk ride! Especially the staff “Aong” Thank you Novotel Sukhumvit 20

2026-03-13 • via Tripadvisor
J
jollydaze • Family
10
A fantastic hotel after a busy day around Bangkok
Pros:

The hotel staff are amazing ,special shout out to housekeeping who handed in my iPods that I left in the room and collected a week later .The pool and roof top bar were great .Location is perfect for underground ,about a 20 minute walk ,shopping ,markets ,food .With our room we had complimentary drinks from early morning and access to the lounge at 17:30 for cocktails ,beautiful nibbles and view of Bangkok

2026-03-12 • via Tripadvisor
C
Carmen • family_with_children • ch
9
2026-03-12 • via Nuitee
N
Norton • family_with_children • gb
10
2026-03-12 • via Nuitee
W
Willy • family_with_children • no
10
Pros:

Bassenget og rooftop.

2026-03-11 • via Nuitee
J
JanSanGeoff • Family • Brentwood, Borough of Brentwood, Essex, England
8
Unexpected but good stay!
Pros:

Our stay here was arranged by our tour operator in order to find us a route home when flights via the Middle East were cancelled. Although we did not choose it, the hotel is very comfortable- has great gym and pool and rooftop bar.
Special shout out to Natt the concierge who tried to help us with our flights- he was super helpful!

2026-03-10 • via Tripadvisor
P
Putu Wida • solo_traveller • au
9
2026-03-09 • via Nuitee
G
GABRIEL • solo_traveller • il
9
2026-03-09 • via Nuitee
S
Steven • solo_traveller • il
10
2026-03-09 • via Nuitee
S
Steven • solo_traveller • il
10
2026-03-09 • via Nuitee
H
Hans Christian • couple • no
10
Pros:

Meget fint hotell. Bra bassengområde, gode fasiliteter som massasje og rooftop bar

2026-03-08 • via Nuitee
R
R3605ARsharons • Couples
10
Would recommend
Pros:

The hotel was exceptional, friendly helpful staff. Clean lovely room. Breakfast selection was excellent, smoking area outside space for out door breakfast. Pool area lovely and sky bar really nice. Would highly recommend this hotel. Centrally located with nearby sports bar, bars and restaurants. 5
Min walk to Sky Train.

2026-03-07 • via Tripadvisor
N
Norton • family_with_children • gb
10
Pros:

Great place I will be back

2026-03-07 • via Nuitee
S
Shimon • family_with_children • il
10
Pros:

מקום טוב, צוות מעולה, ארוחת בוקר מפוארת

Cons:

המחיר גבוה יותר מבתי מלון אחרים הקרובים אליו.

2026-03-07 • via Nuitee
J
Jürgen • couple • de
8
Werde es wieder buchen.
Pros:

War kurz nach der Eröffnung vor 10 Jahren dort. Seid dem ist es mein Standard- Hotel , wenn ich in Bangkok bin. Professionelle und freundliches Personal. Lage zentral doch ruhig. Alles fussläufig in der Nähe.

Cons:

Langsam wäre ein Renovierung der Zimmer nötig. Zu wenig Liegen am Pool und auch keine Unterlagen die es etwas bequemer machen würden.

2026-03-07 • via Nuitee
I
Inspire309174 • Business
10
Excellent experience
Pros:

Fhasai has been very helpful and with warm greetings

Thank you so much

2026-03-06 • via Tripadvisor
Y
Yuliya • family_with_children • ph
10
2026-03-06 • via Nuitee