Novotel Bangkok Sukhumvit 20

Hotels
•
Novotel
19/9 Soi Sukhumvit 20 Kwang Klongtoey, Khet Klongtoey , Bangkok , th

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good service
Great location
Friendly staff
Cons:
Dirty room conditions
Poor room maintenance

Categories

Cleanliness
6.83
Negative sentiment regarding dirty walls and smelly towels noted in reviews.
Service
9.3
Numerous positive comments on staff friendliness and professionalism, especially Mr. Natt.
Location
9.34
Consistently mentioned as a strong point being centrally located in Sukhumvit.
Room Quality
7.29
Mixed feedback; while some rooms were modern, issues with lighting and smoke ventilation were highlighted.
Amenities
8.82
General positives like the rooftop bar and pool; however, minor issues with shower performance noted.
Value for Money
8.78
Fair pricing for the location and services provided, despite cleanliness issues.
Food and Beverage
8.83
Food service was positively noted without specific negatives.
Overall Experience
8.8
Overall experience was generally positive despite some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:48

Property Description

Modern Rooms with Free WiFi Access

Novotel Bangkok Sukhumvit 20 - SHA Extra Plus Certified boasts modern and contemporary rooms with free WiFi access, ensuring a comfortable stay for all guests.

Convenient Location for Shopping and Dining

Situated centrally in Bangkok, guests are within a 10-minute walk to various shopping, dining, and public transportation options, making it easy to explore the vibrant city.

Diverse Dining Options and Rooftop Bar

From an international buffet at Food Exchange to trendy drinks at Gourmet Bar and city skyline views at Sky on 20 Rooftop Bar, the hotel offers diverse dining experiences for guests to enjoy.

Book now to experience the perfect blend of modern comfort and convenience at Novotel Bangkok Sukhumvit 20 - SHA Extra Plus Certified!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Location

Guest Reviews

Cleanliness: 6.83
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 8.8
G
Guillaume • couple • fr
5
2026-08-22 • via Nuitee
A
Abdulla • solo_traveller • ae
8
Pros:

Everything was nice and quiet hotel..

Cons:

Nothing

2026-08-22 • via Nuitee
R
Rachel Reeni • solo_traveller • my
10
Great stay!
Pros:

Stayed here for my HYROX race which is 10mins drive to the HYROX venue. Clean rooms, rooms are big spacious, breakfast has good selections.

Cons:

The tuktuk shuttle to EmSphere did not work during my stay. They should have a spare tuktuk if its not working

2026-08-21 • via Nuitee
T
Tsholofelo • couple • za
10
2026-08-21 • via Nuitee
S
shalom • solo_traveller • il
10
Pros:

מיקום טוב בסוקומוויט, מלון נקי, ארוחת בוקר בסדר

Cons:

המזגן לא כל כך הורגש

2026-08-21 • via Nuitee
E
Elfriede • family_with_children • de
10
2026-08-20 • via Nuitee
Y
Yohan • family_with_children • in
1
가성비를 생각하고 잠깐 묵으려고 선택했는데 타호텔에 비해 저렴한 그 돈 조차 아까운 곳
Pros:

위치만 좋았음. 조식 뷔페에 김치가 나오는건 좋았음

Cons:

식당 직원들이 불친절함.
로비가 어수선하고 지저분하고 시끄럽고 어두운 분위기 였음.
예약 내용이 직원들 사이에서 잘 공유가 안됨.
방콕 도심 한복판에 있는 호텔인데 넷플릭스나 유튜브가 안되는 구식 TV는 진짜 충격이었음.

2026-08-20 • via Nuitee
Y
Yara • couple • nl
9
2026-08-19 • via Nuitee
A
ADI • solo_traveller • il
8
Pros:

המיקום ממש שתי דקות ממסעדות כשרות ו15 מהקניונים.

Cons:

החדר היה נקי אך מעט עובש במקלחת. בנוסף הוויפי היה לא טוב וכדי לקבל את הוויפי האיכותי דרשו תשלום נוסף.

2026-08-18 • via Nuitee
C
COULIBALY • solo_traveller • ci
7
Niveau de satisfaction
Pros:

La qualité de l'accueil et de la chambre

Cons:

Tout est payant dans le mini bar

2026-08-18 • via Nuitee
P
Pedazur • solo_traveller • il
8
2026-08-17 • via Nuitee
B
Brian • extended_group • my
7
2026-08-17 • via Nuitee
A
Alfaife • couple • sa
10
2026-08-17 • via Nuitee
S
sham • couple • ae
3
2026-08-17 • via Nuitee
R
Rob Letcher • couple • ke
9
Well located, very comfortable and well served.
Pros:

The staff were very attentive and efficient. The room was very comfortable and well appointed. The location was central for all our needs and lastly, the hotel has all the facilities one could ask for. The rooftop bar was also amazing for end of the day relaxation purposes.

Cons:

The mattress and pillows were a little soft compared to what we are used to. We prefer a firmer mattress.

2026-08-16 • via Nuitee
A
Alisha • couple • in
4
2026-08-16 • via Nuitee
P
Panchal • solo_traveller • in
9
Pros:

Location

Cons:

Slow room service, less indian breakfast options, strictness on breakfast timelines.

2026-08-16 • via Nuitee
M
Mamaswa • solo_traveller • us
8
2026-08-16 • via Nuitee
Y
Yael • family_with_children • il
9
הגענו בשמונה בערב ועזבנו בשמונה בבוקר אז לא הספקנו להנות מהכל , היחס הניקיון הסדר היו מעולים
2026-08-16 • via Nuitee
M
Meir • solo_traveller • il
10
Pros:

קרבה לבית חב"ד

2026-08-16 • via Nuitee