Novotel Bangkok Sukhumvit 20

Hotels
•
Novotel
8.5 (2612 reviews)
19/9 Soi Sukhumvit 20 Kwang Klongtoey, Khet Klongtoey , Bangkok , th

listing image 1
Show all photos
Free
Children allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Nightclub
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Good service
Great location
Friendly staff
Cons:
Dirty room conditions
Poor room maintenance

Categories

Cleanliness
6.83
Negative sentiment regarding dirty walls and smelly towels noted in reviews.
Service
9.3
Numerous positive comments on staff friendliness and professionalism, especially Mr. Natt.
Location
9.34
Consistently mentioned as a strong point being centrally located in Sukhumvit.
Room Quality
7.29
Mixed feedback; while some rooms were modern, issues with lighting and smoke ventilation were highlighted.
Amenities
8.82
General positives like the rooftop bar and pool; however, minor issues with shower performance noted.
Value for Money
8.78
Fair pricing for the location and services provided, despite cleanliness issues.
Food and Beverage
8.83
Food service was positively noted without specific negatives.
Overall Experience
8.8
Overall experience was generally positive despite some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:48

Property Description

Experience the best of Bangkok at the Novotel Bangkok Sukhumvit 20 - SHA Extra Plus Certified, where modern luxury meets convenience.

Stylish Accommodations
Our 244 contemporary rooms provide a sanctuary with free WiFi, a 42-inch flat-screen TV, and comfortable seating areas, ensuring a relaxed stay in the heart of the city.

Unbeatable Location
Just a 10-minute stroll from BTS Skytrain stations and Terminal 21 Mall, experience seamless connectivity to Bangkok's vibrant shopping and dining scene.

Exquisite Dining Options
Indulge in a lavish international buffet at Food Exchange or sip stylish cocktails at Sky on 20 Rooftop Bar, all while taking in stunning skyline views.

Don't miss out on an unforgettable stay—book your experience at Novotel Bangkok Sukhumvit 20 today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    Children from 13 years old to 17 years old stay for THB 1,530 per person per night when using an existing bed.
    People no matter the age stay for THB 1,530 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 2612 reviews
Cleanliness: 6.83
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 8.8
K
Krzysztof • solo_traveller • pl
9
Było super. Otrzymałem upgrade
Pros:

Spóźniłem się na samolot Obsługa w Recepcji bardzo mi pomogła, znajdując kolejny lot oraz robiąc mi bardzo późny check-out. Serdecznie dziękuję

2026-04-25 • via Nuitee
G
Ginger • solo_traveller • us
8
2026-04-25 • via Nuitee
S
Suzanne • solo_traveller • nl
8
Pros:

De locatie, het uitzicht.

Cons:

Alles was prima

2026-04-24 • via Nuitee
D
Dr Roopa • solo_traveller • in
6
Oky
Pros:

Location

Cons:

Collecting Security deposits and not refunding it immediately post the checkout n no communication on this when booking hotel per night they collect 3000 thb

2026-04-23 • via Nuitee
I
Izabela • family_with_children • gb
8
2026-04-23 • via Nuitee
Z
Zita • family_with_children • hu
10
2026-04-22 • via Nuitee
S
Shiju • couple • my
10
2026-04-22 • via Nuitee
M
Michael • solo_traveller • ae
9
2026-04-21 • via Nuitee
T
Thomas • couple • us
9
2026-04-20 • via Nuitee
D
Danieal • solo_traveller • au
6
2026-04-20 • via Nuitee
S
Steve • family_with_children • gb
8
2026-04-20 • via Nuitee
K
Karim • couple • fr
9
2026-04-20 • via Nuitee
D
David • solo_traveller • fr
9
Bien placé
Pros:

L'emplacement proche de sukhumvit et du BTS (skytrain) et de certains mall

2026-04-19 • via Nuitee
B
Brian • couple • th
9
2026-04-19 • via Nuitee
A
Andreas • solo_traveller • ch
9
2026-04-18 • via Nuitee
C
ChiaFeng • couple • tw
10
2026-04-18 • via Nuitee
A
Amal • couple • ru
10
2026-04-18 • via Nuitee
S
Shon • couple • pt
10
Very nice and cozy hotel.
Pros:

Very nice and pleasant hotel. The breakfast was great and the staff was very friendly and nice.

Cons:

Aircon in the room was little noisy.

2026-04-18 • via Nuitee
Y
yupares • solo_traveller • au
10
Pros:

everything

Cons:

N/A

2026-04-17 • via Nuitee
O
Olly • solo_traveller • de
8
2026-04-16 • via Nuitee