Novotel Bangkok Sukhumvit 20

Hotels
•
Novotel
19/9 Soi Sukhumvit 20 Kwang Klongtoey, Khet Klongtoey , Bangkok , TH

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Good service
Great location
Friendly staff
Cons:
Dirty room conditions
Poor room maintenance

Categories

Cleanliness
6.83
Negative sentiment regarding dirty walls and smelly towels noted in reviews.
Service
9.3
Numerous positive comments on staff friendliness and professionalism, especially Mr. Natt.
Location
9.34
Consistently mentioned as a strong point being centrally located in Sukhumvit.
Room Quality
7.29
Mixed feedback; while some rooms were modern, issues with lighting and smoke ventilation were highlighted.
Amenities
8.82
General positives like the rooftop bar and pool; however, minor issues with shower performance noted.
Value for Money
8.78
Fair pricing for the location and services provided, despite cleanliness issues.
Food and Beverage
8.83
Food service was positively noted without specific negatives.
Overall Experience
8.8
Overall experience was generally positive despite some significant complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 09:48

Property Description

Modern Rooms with Free WiFi Access

Novotel Bangkok Sukhumvit 20 - SHA Extra Plus Certified boasts modern and contemporary rooms with free WiFi access, ensuring a comfortable stay for all guests.

Convenient Location for Shopping and Dining

Situated centrally in Bangkok, guests are within a 10-minute walk to various shopping, dining, and public transportation options, making it easy to explore the vibrant city.

Diverse Dining Options and Rooftop Bar

From an international buffet at Food Exchange to trendy drinks at Gourmet Bar and city skyline views at Sky on 20 Rooftop Bar, the hotel offers diverse dining experiences for guests to enjoy.

Book now to experience the perfect blend of modern comfort and convenience at Novotel Bangkok Sukhumvit 20 - SHA Extra Plus Certified!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: BKK

Location

Guest Reviews

Cleanliness: 6.83
Service: 9.3
Location: 9.34
Room Quality: 7.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 8.8
B
Blake • solo_traveller • au
8
2026-09-18 • via Nuitee
Z
Zhailan • solo_traveller • kz
7
Если проживать дольше, лучше найти поновее отель, без сырости
Pros:

Завтрак отличный (1 день пребывания), тут без вопросов, огромный выбор, вкусные напитки.

Cons:

В связи с ранним check out (2 день пребывания), я заказала завтрак с собой, который был ужасный, бутерброд на вкус был отвратительный, 2 яблока вместо бананов (на картинке при выборе), бокс был полон одних листьев салатов, как будто вегетарианцы только его и едят.
И ещё от постели или матраса пахло сигаретами, хотя отель себя пропагандирует, как номера для некурящих.

2026-09-16 • via Nuitee
J
Julie • couple • au
10
We loved our stay
Pros:

Staff were excellent. Great location and beautiful room.

Cons:

Nothing really

2026-09-16 • via Nuitee
I
Imran • solo_traveller • za
9
Great value for money
Pros:

It is a great hotel, maybe one of the best value for money 4/5 star hotels near asok/phrong phong.

Cons:

The hotel feels a bit older, and some of the bathroom fittings are worn down.

2026-09-16 • via Nuitee
E
Ema • couple • fr
7
Cons:

Je n’ai pas été remboursé de la caution

2026-09-14 • via Nuitee
Данияр • couple • kz
9
2026-09-13 • via Nuitee
R
Rachel Reeni • extended_group • my
6
Nice
Pros:

The staffs were friendly and the hotel has a nice deco

Cons:

For 2 days, they took the towel from our room without replacing it. Have to wait 30-45 minutes after that to get it replaced

2026-09-13 • via Nuitee
A
Akshath Raghav • solo_traveller • us
8
2026-09-10 • via Nuitee
J
JOHN MARTIN • solo_traveller • gb
10
Pros:

Stay every time i visit. wonderful hotel. never fails. Highly recommend to friends.

2026-09-10 • via Nuitee
C
Claire • solo_traveller • au
7
Cons:

Sadly the internet in my room did not work for two days.
Sadly a staff member at breakfast was very rude and it was quite uncomfortable for me.

2026-09-09 • via Nuitee
R
Rattanakorn • family_with_children • ch
8
Hat uns super gefallen
Pros:

Die Flexibilität des Personals. Ein Familienmitglied wollte kein Frühstück, aber durfte Kaffee trinken.

Cons:

Es war alles sehr gut

2026-09-09 • via Nuitee
N
Nicolai • solo_traveller • nl
9
Prima hotel en een prima locatie
Pros:

Zeer vriendelijk personeel en mooie kamers.

Cons:

De prijs was wel aan de stevige kant

2026-09-09 • via Nuitee
S
Shane • solo_traveller • de
8
2026-09-08 • via Nuitee
C
Cecile • family_with_children • fr
8
Un super séjour dans un quartier animé de Bangkok
Pros:

Super établissement très bien placé, près du BTS et du MRT ainsi que des centres commerciaux. Personnel très agréable. La chambre était grande et propre. Très bien insonorisé

Cons:

La climatisation etait bruyante

2026-09-07 • via Nuitee
S
Sahil • couple • in
9
Pleasant overall
Pros:

The location is fantastic. Amenities are decent. Gym and pool needs to be better. Restaurant was really good.

Cons:

The gym and the pool

2026-09-07 • via Nuitee
A
Ali • couple • gb
10
Next to bus stop and BTS , metro. Shops near by. Great staff
2026-09-07 • via Nuitee
A
Achmed • couple • nl
10
2026-09-06 • via Nuitee
R
Rauno • solo_traveller • th
9
Pros:

Sijainti ja siisti

Cons:

Ok

2026-09-06 • via Nuitee
H
Hector • solo_traveller • ch
9
Just Great!
Pros:

Excellent location, just a few minutes’ walk from the BTS Skytrain station. Very convenient for getting around Bangkok and exploring the city.

2026-09-05 • via Nuitee
A
Azhar • solo_traveller • iq
10
فندق جيدا جدا
Pros:

هدوء

Cons:

جيدا

2026-09-05 • via Nuitee