Hotel Fenix - All Inclusive

Hotels
6.8 (550 reviews)
Sunny Beach , Sunny Beach , bg

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Dirty rooms
Poor food quality

Categories

Cleanliness
5.3
The terrace was not cleaned, the sheets were dirty, and the room smelled like sewage.
Service
7.8
Most staff were helpful and kind, except for one rude manager.
Location
8.8
The hotel's location is perfect, close to the beach and shops.
Room Quality
6.8
The room was spacious; however, a socket next to the bed was not working.
Amenities
6.8
Standard hotel amenities; however, some elements need improvement for a 4-star designation.
Value for Money
6.3
Considering the room and dining options, the hotel may not fully justify the cost.
Food and Beverage
5.3
The food quality was poor and not varied; repeated offerings each night.
Overall Experience
7.3
Staying there once isn't bad, but there is room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:43

Property Description

Luxurious Beachfront Location
Located in the heart of Sunny Resort, Fenix hotel provides convenient access to the main beach and promenade, making it an ideal choice for beach lovers.

Family-Friendly Amenities
Enjoy a relaxing stay with your family as the hotel boasts a large swimming pool with a separate children's section, ensuring fun for guests of all ages. The kids' club offers a range of activities to keep the little ones entertained throughout their stay.

Attention to Detail
At Hotel Fenix, every detail is carefully considered to enhance your experience. From the welcoming ambiance to the attentive service, your comfort and satisfaction are our top priorities.

Ready to experience the perfect beach getaway? Book your stay at Hotel Fenix now!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Public parking is possible on site (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for BGN 15 per person per night when using an available cot.
    Children up to and including 0 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.8
Based on 550 reviews
Cleanliness: 5.3
Service: 7.8
Location: 8.8
Room Quality: 6.8
Amenities: 6.8
Value for Money: 6.3
Food and Beverage: 5.3
Overall Experience: 7.3
Енка couple bg
9
Pros:

Всичко беше много хубаво

2025-09-12 via Nuitee
S
Stoyan extended_group bg
7
Pros:

Местоположението е много добро, близо до плажа и магазини.Стаята е голяма и удобна.Паркинга е безплатен,но само от началото на септември.Храната беше много вкусна и сравнително разнообразна..

Cons:

Терасата не беше изчистена,чаршафите бяха мръсни и в стаята миришеше на канал.Бяхме на 7 етаж

2025-09-11 via Nuitee
family_with_children at
6
Az alkalmazottak nagyon kedvesek,segítőkészek,azt az egy bunkó vezetőt kivéve
Pros:

finom volt de nem volt változatos a reggeli.a környék tökéletes volt

Cons:

7en voltunk mint család.teraszon szerettünk volna vacsorázni,és össze akartam rakni két asztalt hogy elférjünk.Egy személyzet/szerintem egy vezető/ odajött hogy nem szabad ,ezt nem kedvesen szerintem bunkó módon közölte.Bár minden nap láttuk hogy az asztalok össze vannak tolva.Így egy négyszemélyes asztalnál ettünk 7 en .Köszönjük ismét a nem szimpatikus vezetőnek. A leveses tányérok evőeszközök folyamatosan elfogytak,sok sorban állás,

2025-09-11 via Nuitee
P
Petya couple bg
6
задоволително
Pros:

Не ми хареса храната ката качество ,крем в пластмасова чашка ,банани разрязани на две.Качеството

Cons:

Качеството на храната,Скъсани столове в градината след бара.

2025-09-11 via Nuitee
B
Bakos family_with_children ro
9
Pros:

Minden

2025-09-11 via Nuitee
S
Sıder family_with_children be
10
2025-09-10 via Nuitee
couple hu
5
Staying there once isn't bad, but there is room for improvement
Pros:

I liked the outside of the restaurant, it was nice to eat in a pleasant green area. It would have been even better if the breakfast had not only been edible, but also varied. But they could only present the same thing every morning.
I liked the balcony and the spacious room. The shower cabin and the bathroom design are good.

Cons:

I didn't like that the socket next to the bed didn't work.
I didn't like that the breakfast was exactly the same every morning.
I didn't like that the dinner was 99% the same every night. Side dishes were boiled potatoes, mashed potatoes, fried potatoes every night. The main course offer was unworthy of a hotel that advertises itself as a 4-star hotel.
Every night the same poor offer, fried chicken pieces, fried pork pieces, fusilli with carbonara sauce.
Fried zucchini or other vegetables.
They could get a cookbook or take part in an imagination improvement training.
What I really didn't like was that it is not an environmentally friendly hotel at all.
It produces a huge amount of single-use plastics. Pudding, milkshakes in single-use plastic cups, with single-use plastic spoons, water, soft drinks also in single-use plastic cups.

2025-09-10 via Nuitee
K
Kremena family_with_children bg
6
Pros:

Местоположението на хотела е перфектно.

2025-09-10 via Nuitee
S
Stefan family_with_children de
9
2025-09-09 via Nuitee
G
Gülnur family_with_children tr
6
Pros:

Denize ve merkeze yakın olmasini

Cons:

Odalarda mobilyalar ve yerdeki haliflex cok eski ve kirli

2025-09-09 via Nuitee
Y
Yanina family_with_children ua
6
2025-09-08 via Nuitee
D
DIMITAR MANIKATOV couple bg
7
Pros:

Чистотата беше на топ ниво.
Много близо до плажа.

Cons:

Ресторанта не е достатъчно голям за толкова много хора. Много често свършват приборите, понякога и чиниите. Доматите в салатата през цялото време бяха полувкиснати.
Матраците са зле, възглавниците още по-зле.

2025-09-06 via Nuitee
O
Ozsvat extended_group ro
8
Satisfăcător
Pros:

Mi-a placut hotelul, este foarte aproape de plaja, e destul de frumos, camere spatioase.
Mancarea a fost destul de buna, nu foarte variata, dar mereu proaspata si calda.

Cons:

Nu mi- a placut ca a trebuit sa platim parcarea, desi pe booking scria ca parcarea e inclusa.
N- am înteles de ce a trebuit sa platim 150 de leva pt 6 nopti, pt parcarea,care era a hotelului. A fost ft dezamagitor.
Un alt lucru e lispa de activitati la piscina hotelului.
Mi- ar fi placut niste muzica, eventual o baie cu spume, ceva acolo pt distractie.. acolo m- am simtit ca la băi😂
Era prea liniște, nu era atmosfera aia de vacanta plus ca dupa ora 6 nu mai aveai voie sa faci baie..
In rest a fost destul de ok.

2025-09-06 via Nuitee
S
Stefan Cristache family_with_children ro
3
Foarte rau!
Pros:

Pozitionarea fata de plaja, personalul de la bar si de la receptie, apa din piscina arata bine si era curata.

Cons:

Am avut două camere duble la all inclusive, 6 nopți. Mobilierul era vechi, cu semne clare de uzură, tapițeriile pătate și scămoșate, așternuturile și saltelele pătate și cu fire de păr rămase de la alți turiști. Termostatul era scos din perete și se mai ținea doar în fire, pereții erau galbeni, crăpați și murdari, nu toate prizele și becurile funcționau. Sticla de la duș era murdara, scurgerile erau înfundate, fire de păr și aici, cele de pe furtunul dușului ajungând pe tine când te spălai, etajera din duș era ruptă, semne clare de rugină peste tot, para dușului exfoliată și crăpată, tavanul îngălbenit și crăpat, chitul dintre plăcile de gresie lipsea pe alocuri, neaspirat pe jos la primirea camerelor. Așternuturile nu au fost schimbate, zilnic puteai cere doar săpun (de foarte proastă calitate), șampon (nu exista gel de duș), hârtie igienică și luarea gunoiului.

Scaunele și masa de plastic de pe balcon erau șubrede și murdare, iar despărțitorul dintre balcoane erau crăpat și desprins din perete.

Dușul de la piscină avea gresia acoperită de mâzgă.

Mâncarea a fost foarte puțin variată și se făcea refill diferit, neaducandu-se aceeași mâncare în loc când se termina (la unele feluri de mâncare). Sucurile erau doar în varianta cu zahăr. Meniul consta în diferite feluri de cartofi (prăjiți, copți, piure sau în alte combinații), salate de legume și o carne tocată folosită în mai multe mâncăruri.
Desertul a fost foarte slab reprezentat, înghețată, câteva fructe, doar câteva fursecuri și grisine la care nu se mai făcea deloc refill.

2025-09-06 via Nuitee
H
Hazel family_with_children ie
10
Pros:

Bar man excellent 👌

Cons:

Receicipition very rude lady

2025-09-05 via Nuitee
M
Matthewman couple gb
10
2025-09-05 via Nuitee
Ваня family_with_children bg
10
Pros:

Всичко ми хареса. Местоположение,чистота,храна.

Cons:

Няма такова.

2025-09-05 via Nuitee
family_with_children ro
8
Pros:

Locatia foarte buna, camerele spatioase si comfortabile, mancare buna, curat

Cons:

Aerul conditionat este asezat in dreptul patului, mancarea nu foarte diversificata

2025-09-04 via Nuitee
E
EagleSVK family_with_children sk
9
Pros:

Pobyt bol super, všetko v poriadku. Veľký výber jedla. Izba bola upratovaná každý deň. Celkovo príjemný personál, všetko bez problémov.

Cons:

Nepáčilo sa mi, že keď sme chceli ísť k bazénu, lehátka boli obsadené, hoci ľudia neboli v bazéne a ani na lehátkach — mali tam len prehodený uterák.

2025-09-04 via Nuitee
B
Boris family_with_children si
7
2025-09-03 via Nuitee