Emerald Hotel

The Emerald Hotel was a lovely place to stay. Those who worked there were so kind and friendly. We loved our stay. A special thanks to Nai on the reception.

The staff here are amazing and go above and beyond to help solve any issues, close to downtown and market, lots withing walking distance, on the waterfront

Friendly staff and very helpful

I booked a ground floor room but didnt get it, the fridg was on the floor and it was rust only one chair next to the table one curtain which didn't cover the window, Broken shower door and broken toilet roll holder

The mattress is not so fantastic (old and makes a lot of noise) and cleaning is not done routinely. They clean only on request. This is contrary to my experience in the hotels back home in Nigeria, where cleaning is routine.

My booking was for a garden view room & I was pleasantly surprised upon check in to find that I had been upgraded to the sea view room, what a lovely notion that was! Th

Hotel room is too outdated and old,some lighting no works,matress was uncomfortable, you can feel mattress springs easily. Buffet Breakfast reminder me my military service when we was on combat zone! It is just 2 slice toast,one spoon jam,one piece of fruit and one smal cap of coffee!only thing was good about Staff,they been so friendly and welcoming.

The staff, including the restaurant are excellent. I can't say enough of the warm hospitality that was offered me throughout my 2 week stay.

The hotel is well situated to lively nightime food options, walking along the waterfront, and close to town. The hotel is a little tired, but it also had its charm.

Do yourself a favour and book one of the rooms facing the water - evenings on the patio taking in the ambiance are well worth the few extra $$ (versus a room with no balcony).

Will definately go back to the Emerald. Thanks to the staff - wonderful!

Over priced , the property is.
Falling apart with dust mites eating the furniture , door frame are falling off. Breakfast is 7.00 to 9.00 , you should go down as the is on milk in the room the have coffee or tea not even a spoon.

Booked the suite with my husband. The space is great with a nice big studio rokm with a couch. Balcony was large and had table and chairs for 4. These may be the only positives. The bathroom was filthy, hair left in the bathroom, the drain cover left strewn on the floor, toilet seat was too small for the toilet bowl it was literally wobbling off. Kitchenette area was sticky not wiped down from previous guests. Only provided coffee mugs, no drinking glasses. When we went down to request glasses the staff member said we couldnt have glasses and made us purchase disposable plastic cups? Charging your inhouse guests for something that should be in the room already is crazy, especially after booking your most expensive room.
Continental Breakfast in the morning was great. With a lovely attentive local staff member working. Great customer service from her.

Staff was sweet.They were always helpful and professional. The only thing I didn't like was the parking spaces. Because this is also a bar &restaurant the parking spots sometimes full. We had a rental car and we didn't want to park it anywhere else but the hotel. Other then that I enjoyed my stay. Thank you so much.

The staff were excellent but the room was not too great. TV was cracked and unusable. Tea and coffee facilities but no bottled water or milk provided. Restaurant good and breakfast pleasant.
No sleep possible firstly due to there being a karaoke session from a nearby place that finally ended at 615am. Then loud talking and laughing in the corridor and adjacent room. Will not stay here again.

Friendly staff and excellent service

Staff was very friendly, welcoming and helpful. The A/C in the room was wonderful because it was really hot outside. The room was also very spacious. The WiFi however was weak and would go on and off. There is a Chinese restaurant downstairs for convenience and other shops and downtown are within walking distance.

It was great. Staff was very accommodating and helpful with airport shuttle and room while staying as a solo traveler for a short amount of time in Tonga. Would recommend

They need to improve their breakfast as it gets too monotonous and boring after a couple of days

I am a repeat visitor to the Emerald. It is in a good location, the staff are friendly, and the rooms are spacious with a comfortable bed and fridge. Hot water showers are a bonus in Tonga. The breakfast is included and comprises hard boiled eggs, toast, fruit and tea. My stay was booked for 11 nights and I payed full price 3 months in advance. Disappointingly Air NZ cancelled my return flight and I had to return two nights earlier than planned. I notified Emerald staff 48 hrs prior to departure that flights had been changed. When I requested a refund from management I was informed I would need to go through Hotel.com. Which I did. Despite several attempts Hotel.com could not get me the refund which was very disappointing.

This place is in a great location and has so much old world charm that it could be a great hotel. But it's run down, lots of broken things, and not clean enough for most Americans.

Told staff I’d be checking in at 230am. They said security guard would let me in. When I arrived there was no one there and I had to find my own key. Room was filthy, empty water bottles, trash, and leaves. No towels, no sheets, no pillows, and the door lock was taped to the door. The next morning the staff was embarrassed and moved me to another room but refused to credit me for the first miserable night. Continental breakfast is less than expected. Many better options in the area for room and food. Had to file a claim with hotels.com

Some of the reviews were pretty terrible so was not expecting much from this hotel. However, we had a great room, clean linen, hot water and a working tv, Aircon and kettle! Plus the breakfast was pretty good too! I was more than happy!