Kimberley Hotel Georgetown

Hotels
7.5 (1804 reviews)
No.36, G-02, Jalan Sungai Ujong , George Town , my

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Small rooms
Noise issues

Categories

Cleanliness
6.71
Some complaints about cleanliness and maintenance, especially regarding the bathrooms.
Service
8.68
Staff generally received positive remarks for their friendliness and helpfulness.
Location
9.22
Great location with easy access to restaurants and attractions.
Room Quality
6.17
Rooms are small and outdated, with issues noted about bed comfort and noise.
Amenities
7.2
Basic amenities provided; however, some feedback regarding toilet and shower design.
Value for Money
7.66
Good price for a budget hotel, though some elements could use improvement.
Food and Beverage
6.71
Breakfast options limited, though nearby eateries provide good variety.
Overall Experience
7.68
Mixed feedback; acceptable for short stays on a budget.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:49

Property Description

Prime Location in George Town
Experience the charm of the UNESCO World Heritage Site with a stay at Kimberley Hotel Georgetown.

Comfortable Accommodations
Relax in rooms equipped with modern amenities such as air conditioning, flat-screen TV, and complimentary toiletries.

Convenient Services and Dining
Enjoy a continental breakfast at the in-house restaurant offering international cuisine. Take advantage of 24-hour front desk services, business center, and explore nearby shopping and dining options.

Book now for a memorable stay at Kimberley Hotel Georgetown and make the most of your Penang visit!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

From 1st June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.

The hotel requires a refundable security deposit of RM 50 per night upon check-in by cash or credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Location

Guest Reviews

7.5
Based on 1804 reviews
Cleanliness: 6.71
Service: 8.68
Location: 9.22
Room Quality: 6.17
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 6.71
Overall Experience: 7.68
K
Kamal Arifin solo_traveller my
8
Pros:

Room is clean

Cons:

Not much space for prayer

2026-08-28 via Nuitee
C
Charis couple sg
6
Great location, but hotel can do better with the stained linens.
Pros:

Central location to many walkable eateries & night markets, popular shopping locations, a couple of pickleball courts, and massage.

Hotel TV has YouTube and Netflix apps.

Cons:

Light directly over our bed was too glaring but light outside the bathroom was too dim. Looks like the lights were installed wrongly. Bedsheets have yellow stains, pillows are too high and the hotel didn't have lower pillows, only slightly softer ones. Pillows have an unpleasant sweat smell.

Due to the location of the installation of the TV box, it's hard to use the TV remote controls because we need to aim at the TV box that's installed on the other side of & behind the TV.

Photos used on the booking website looked really nice but the actual hotel room is actually pretty old. Drawers are hard to pull out, clothes rod for hanging hangers are installed at an angle instead of parallel to the ground.

Bedsheets, linens and pillow cases with stains should not be used any more.

2026-08-26 via Nuitee
P
Paola extended_group it
6
2026-08-25 via Nuitee
E
Eleonora couple it
8
Siamo stati bene e ci tornerei
Pros:

La camera era pulita e la struttura in una buona posizione. Nella via perpendicolare c’è il kimberley food market, uno dei più famosi della città. Ci hanno fatto lasciare i bagagli in struttura fino alla sera senza chiedere niente in più. La colazione non è molto variegata ma è comunque buona.

Cons:

Il letto non è comodissimo ma si sta bene

2026-08-25 via Nuitee
H
HaiSeng couple sg
7
Pleasant
Pros:

Location. Good enough. Clean

Cons:

A bit dated, worn

2026-08-21 via Nuitee
R
Reece solo_traveller au
9
2026-08-21 via Nuitee
I
Ina solo_traveller my
9
2026-08-18 via Nuitee
L
Lucilia solo_traveller nl
7
Pros:

Locatie en vriendelijk personeel

2026-08-18 via Nuitee
Y
yu hang couple my
7
2026-08-17 via Nuitee
P
Petr solo_traveller cz
9
2026-08-16 via Nuitee
E
Elisa couple fr
9
2026-08-16 via Nuitee
A
Anith family_with_children ae
7
2026-08-15 via Nuitee
M
Michalis solo_traveller ae
8
Relaxing and Comfortable Stay
Pros:

It was clean very comfortable and the most important Central

Cons:

N/A

2026-08-13 via Nuitee
L
L Giulia solo_traveller it
10
Pros:

Close to many night markets, bus station and city centre. Cleanliness and room comfort were on point.

2026-08-12 via Nuitee
O
Omiros solo_traveller de
8
2026-08-12 via Nuitee
S
Stephen solo_traveller nz
9
2026-08-12 via Nuitee
S
Shu Hsin 淑欣 extended_group tw
7
2026-08-12 via Nuitee
C
Carlos couple es
10
2026-08-11 via Nuitee
C
Chethila couple lk
8
2026-08-08 via Nuitee
S
Sinha Abu family_with_children bd
6
Not that much happy
Pros:

Location, Efficient luggage handling.

Cons:

Poor Breakfast, Room Size, Stench in toilet, Behaviour of a staff who intentionally kept us waiting for check in despite early request.

2026-08-07 via Nuitee