Kimberley Hotel Georgetown

Hotels
7.5 (1651 reviews)
No.36, G-02, Jalan Sungai Ujong , George Town , my

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Small rooms
Noise issues

Categories

Cleanliness
6.71
Some complaints about cleanliness and maintenance, especially regarding the bathrooms.
Service
8.68
Staff generally received positive remarks for their friendliness and helpfulness.
Location
9.22
Great location with easy access to restaurants and attractions.
Room Quality
6.17
Rooms are small and outdated, with issues noted about bed comfort and noise.
Amenities
7.2
Basic amenities provided; however, some feedback regarding toilet and shower design.
Value for Money
7.66
Good price for a budget hotel, though some elements could use improvement.
Food and Beverage
6.71
Breakfast options limited, though nearby eateries provide good variety.
Overall Experience
7.68
Mixed feedback; acceptable for short stays on a budget.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:49

Property Description

Prime Location in George Town
Experience the charm of the UNESCO World Heritage Site with a stay at Kimberley Hotel Georgetown.

Comfortable Accommodations
Relax in rooms equipped with modern amenities such as air conditioning, flat-screen TV, and complimentary toiletries.

Convenient Services and Dining
Enjoy a continental breakfast at the in-house restaurant offering international cuisine. Take advantage of 24-hour front desk services, business center, and explore nearby shopping and dining options.

Book now for a memorable stay at Kimberley Hotel Georgetown and make the most of your Penang visit!

Important information:

From 1st January 2023, a tourist tax of RM 10 per room per night is applied to all foreign guests. This tax is not included in the room rate and must be paid upon check-in. Guests with a valid Malaysian Identity Card or valid permanent residents MY PR Card are exempted.

From 1st June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.

The hotel requires a refundable security deposit of RM 50 per night upon check-in by cash or credit card.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PEN

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Adults stay for MYR 75 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 1651 reviews
Cleanliness: 6.71
Service: 8.68
Location: 9.22
Room Quality: 6.17
Amenities: 7.2
Value for Money: 7.66
Food and Beverage: 6.71
Overall Experience: 7.68
S
Stephanie family_with_children gb
8
2026-03-28 via Nuitee
A
Andrew couple gb
7
We enjoyed our stay here but it was noisy at night and from very early morning.
Pros:

The location was good and within easy walking distance of the centre. The bed was comfortable and the room, although small, was clean and had everything we needed. The cafe staff were lovely and we had a great meal there.

Cons:

The noise from the street, not helped by the window being a sheet of Perspex attached to the shutters.

2026-03-26 via Nuitee
L
Lim extended_group my
10
Pros:

Great location great staff

2026-03-26 via Nuitee
T
Tan solo_traveller sg
6
Comfortable
Pros:

Walking distance to shopping and food

Cons:

Direction and exit to lift n to rooms
Not easy to find . Cannot see rooms number clearly
Used very old towel

2026-03-25 via Nuitee
D
Deniz couple fr
7
2026-03-25 via Nuitee
S
Sharonne family_with_children my
3
Cons:

So loud.

2026-03-22 via Nuitee
J
Jaroslaw solo_traveller pl
10
jestem bardzo zadowolony z pobytu.mam nadzieje, ze jeszcze kiedys odwiedze to miejsce.
Pros:

sniadanie fenomenalne.Jamal(szef restauracji) super profesjonalny i mily czlowiek.lokalizacja obiektu takze bez zastrzezen.prawie w centrum starowki.

Cons:

wszystko oki

2026-03-21 via Nuitee
L
Lim extended_group my
10
Pros:

Easy access to all places

2026-03-19 via Nuitee
K
KENG CHEANG family_with_children my
9
2026-03-17 via Nuitee
R
Rebecca couple gb
7
2026-03-16 via Nuitee
L
labrousse family_with_children fr
6
Penang
Pros:

Proximité avec les lieux touristiques et restaurants

Cons:

Mauvaise insonorisation tres bruyant
Petit déjeuner non conforme a ce qui est présenté, café imbuvable carbonisé

2026-03-16 via Nuitee
R
Roger couple gb
10
Great location,very comfortable and clean
Pros:

Spacious rooms and very clean with helpful staff,great location

Cons:

No problems with my stay

2026-03-16 via Nuitee
H
HUTESSWARAN family_with_children my
10
2026-03-14 via Nuitee
S
Sophie couple gb
7
2026-03-13 via Nuitee
A
ang solo_traveller sg
5
Convenient location. Staff friendly. Cleaner should not throw away customers thing unless in the dus
Pros:

Location was good.

Cons:

Location room 438 tap water very little. My facial cream put on soap tray was thrown away as I forgot to keep I didn’t throw at dustbins

2026-03-13 via Nuitee
G
Goh family_with_children sg
8
Pros:

出门极方便,吃東西太多美食。

2026-03-13 via Nuitee
S
Shreyas couple in
10
Perfect location just by Penang skywalk tower.
Pros:

Both the security have same names and they are very helpful and make us feel secure at the entrance that the property not only has surveillance but a security guard on duty right at the entrance which is the only access to it which makes it 100% secure Thankyou to both Bikram’s. Also the front office staff are very efficient and well trained and have good body language.

Cons:

The toilet showers need one small change, there should be a water outlet under the shower too so the commode area stays dry at all times as the shower robe doesn’t help much keep the water out.

2026-03-13 via Nuitee
C
Carla couple fr
6
Séjour mitigé avec de grosse difficultés pour dormir du au bruits extérieurs (travaux et mosquée) lorsqu’il n’y a pas de
Pros:

Bon emplacement, pas cher

Cons:

Pas de fenêtre, mais quand je dis pas de fenêtre c’est bois avec trou laissant passer tout le bruit la nuit. Donc cela veut dire que lorsqu’ils refont la route toute la nuit en bas de l’hôtel, il est impossible de dormir et la prière de la mosquée à 5h du matin pareil, très embêtant.

2026-03-13 via Nuitee
J
John couple us
8
Excellent location within 15 minutes of most places we wanted to visit.
Pros:

Limited breakfast menu. Perfect more choices.

Cons:

Bathroom. Too small.

2026-03-10 via Nuitee
U
Uma extended_group my
4
Booked for 3 days 2 nights, and checked out the next day morning. Elevator & rooms smelly.
2026-03-10 via Nuitee