Hotel RIU Garoé

Hotels
9.2 (995 reviews)
Calle Doctor Celestino Gonzàlez Padrón 3 , Puerto de la Cruz , ES
+34 922 38 29 88

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Excellent food quality
Very friendly and attentive staff
Cons:
Challenging walk to city center
Outdated gym facilities

Categories

Cleanliness
9.08
Cleanliness was satisfactory, as the hotel is well maintained.
Service
9.99
Guests consistently praised the staff for being very friendly and attentive.
Location
8.59
While the location is good, the walk to the center can be challenging due to steep inclines.
Room Quality
8.54
Rooms are generally good, but there were issues with amenities such as coffee facilities.
Amenities
8.57
The hotel features nice amenities, although some guests noted that the gym equipment was outdated.
Value for Money
9.53
Overall, the value for what is offered seems strong, considering the high-quality food and service.
Food and Beverage
9.58
Food received high praise for quality, though some improvements could be made to variety.
Overall Experience
9.75
Overall, the stay was exceptional with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:41

Property Description

Luxurious Amenities: Hotel RIU Garoé offers a variety of amenities including an outdoor swimming pool, fitness centre, and evening entertainment, ensuring a relaxing and enjoyable stay for all guests.

Culinary Delights: Indulge in a culinary journey at the hotel's restaurant, serving exquisite Italian, Spanish, and local cuisine. Guests can also enjoy a selection of dietary options including vegetarian, dairy-free, and vegan meals.

Entertainment and Recreation: With activities like table tennis, darts, and squash available, as well as a children's playground, there's no shortage of entertainment options at this 4-star hotel.

Experience comfort, luxury, and exceptional service at Hotel RIU Garoé - book your stay now for an unforgettable getaway.

Important information:

"Mandatory gentleman's outfit with ankle-length pants for dinner.".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TFS

Location

Guest Reviews

9.2
Based on 995 reviews
Cleanliness: 9.08
Service: 9.99
Location: 8.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 9.58
Overall Experience: 9.75
N
Nuria • family_with_children • es
9
Personal estupendo en un buen hotel familiar
Pros:

El personal es encantador. En las zonas de restauración están muy atentos y el restaurante es amplio y está muy bien organizado. Las limpieza de la habitación muy buena, con detalle.

Cons:

Que no tuviera parking propio.

2026-10-14 • via Nuitee
I
Ibtissam • family_with_children • ma
9
Hôtel apaisant propre
Pros:

Hôtel très beau , très propre , tout le personnel est très gentil . Mes remerciements spéciaux à Lily La femme de chambre à Sanaa au restaurant et à tous le staff du Resto . Merci à l'équipe de nuit qui a pensé à nous laisser un cold dinner à notre arrivée , vu qu'on est arrivé tard dans la nuit .

Cons:

Une machine à café et une bouilloire auront été apprécié dans la chambre

2026-10-13 • via Nuitee
A
Anna Maria • couple • it
9
Pros:

Colazione varia e ottima, come la cena, entrambe a buffet

2026-10-11 • via Nuitee
C
Carlos • family_with_children • ie
10
Pros:

Todo genial, en especial el personal, excepcional.

Cons:

El entretenimiento nocturno.

2026-10-10 • via Nuitee
L
Laurence • solo_traveller • fr
7
Pros:

La beauté de l hôtel, le jardin magnifique, le personnel bienveillant et souriant.
Le buffet très varié et goutu

Cons:

Pas de plage
Ce n est Pas un hotel de bord de mer..
Les soirées c est pour les Anciens...

2026-10-08 • via Nuitee
G
Gemma • solo_traveller • es
10
2026-10-07 • via Nuitee
A
Ariadna • couple • es
8
2026-09-17 • via Nuitee
I
Ildefonso Javier • couple • es
9
Hotel precioso con buena calidad de servicios y buenísima restauración.
Pros:

El.personal de camareros de mesa del restaurante son todos unos profesionales, en especial agradecer la simpatía y profesionalidad de Raquel. También al personal de cocina Maxi y a el chef Javier por darnos el capricho de prepararnos unos creps exquisitos, fue un detallazo. Gracias también a la camarera de habitación Teresa por tener nuestra habitación perfecta y atender todas nuestras peticiones. Tod@s han sido unos profesionales.

Cons:

Todo fue perfecto.

2026-09-16 • via Nuitee
V
Victor6564 • family_with_children • es
9
2026-09-16 • via Nuitee
A
Antonio • solo_traveller • es
9
2026-09-15 • via Nuitee
C
Cuneyt • couple • tr
9
Pros:

Large rooms, nice food, swimming pool, perfect breakfast

Cons:

Water shortage. We were not able to have water without paying and it was very expensive compared to shops nearby

2026-09-15 • via Nuitee
J
Josefina • family_with_children • es
10
Súper recomendable
Pros:

El hotel es muy recomendable.
El personal es amable en su totalidad. Yo creo que los entrenan para ello, porque de verdad es que no nos hemos cruzado con una persona “poco” amable en siete días que hemos estado allí.
Mención especial a Any, camarera, y a Yuli, del buffet. Fueron especialmente amables, atentas y divertidas con mi hija Lola. Mil gracias.
Por lo demás, el buffet de 10. Súper completo y variado.
La limpieza impecable.
Y el hotel en general bonito.
Ojalá volver.

Cons:

Por poner un pero, estaría bien que repusieran el aguas de la habitación (aún cobrándola), ya que entiendo que el minibar no esté disponible si no lo pagas pero al menos tener agua para cualquier emergencia.

2026-09-15 • via Nuitee
A
Abouzar • couple • de
10
2026-09-14 • via Nuitee
A
ANGELES • solo_traveller • es
8
Pros:

Lo mejor el buffet y la amabilidad del personal

Cons:

Lo que menos, la ubicación.

2026-09-13 • via Nuitee
J
Jp1964 • solo_traveller • be
7
Prijs kwaliteit top
Pros:

Vriendelijkheid ,behulpzaam,proper,goede ligging rustig,veel parkeerruimte,mooi complex

Cons:

Variatie eten,alles komt na week terug ,eten was wel goed

2026-09-13 • via Nuitee
J
Juan Manuel • solo_traveller • es
10
Pros:

Todo muy bien

2026-09-12 • via Nuitee
C
CARMELO JAVIER • solo_traveller • es
6
2026-09-11 • via Nuitee
M
María Teresa • couple • es
10
2026-09-09 • via Nuitee
A
Apereka • solo_traveller • ch
9
2026-09-09 • via Nuitee
R
Rimlinger • couple • fr
8
Pros:

Le personnel très accueillant, la chambre très spacieuse et propre. Le service pour la demi pension était très bien aussi

2026-09-08 • via Nuitee