Hotel RIU Garoé

Hotels
9.2 (879 reviews)
Calle Doctor Celestino Gonzàlez Padrón 3 , Puerto de la Cruz , es

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent food quality
Very friendly and attentive staff
Cons:
Challenging walk to city center
Outdated gym facilities

Categories

Cleanliness
9.08
Cleanliness was satisfactory, as the hotel is well maintained.
Service
9.99
Guests consistently praised the staff for being very friendly and attentive.
Location
8.59
While the location is good, the walk to the center can be challenging due to steep inclines.
Room Quality
8.54
Rooms are generally good, but there were issues with amenities such as coffee facilities.
Amenities
8.57
The hotel features nice amenities, although some guests noted that the gym equipment was outdated.
Value for Money
9.53
Overall, the value for what is offered seems strong, considering the high-quality food and service.
Food and Beverage
9.58
Food received high praise for quality, though some improvements could be made to variety.
Overall Experience
9.75
Overall, the stay was exceptional with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:41

Property Description

Luxurious Amenities: Hotel RIU Garoé offers a variety of amenities including an outdoor swimming pool, fitness centre, and evening entertainment, ensuring a relaxing and enjoyable stay for all guests.

Culinary Delights: Indulge in a culinary journey at the hotel's restaurant, serving exquisite Italian, Spanish, and local cuisine. Guests can also enjoy a selection of dietary options including vegetarian, dairy-free, and vegan meals.

Entertainment and Recreation: With activities like table tennis, darts, and squash available, as well as a children's playground, there's no shortage of entertainment options at this 4-star hotel.

Experience comfort, luxury, and exceptional service at Hotel RIU Garoé - book your stay now for an unforgettable getaway.

Important information:

"Mandatory gentleman's outfit with ankle-length pants for dinner.".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TFS

Location

Guest Reviews

9.2
Based on 879 reviews
Cleanliness: 9.08
Service: 9.99
Location: 8.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 9.58
Overall Experience: 9.75
A
Alicja Slodczyk • family_with_children • de
10
Super ,immer wieder gerne
Pros:

Alles perfekt ,immer wieder gerne

Cons:

-

2026-04-28 • via Nuitee
C
Corinne • couple • ch
9
2026-04-28 • via Nuitee
A
Anais • family_with_children • fr
8
Super hôtel: propre et très bien entretenu. Personnel au top
Pros:

L’hôtel est très bien entretenu, très propre.
Le personnel est souriant, serviable, tout ce qu’on attend d’un hôtel 4 étoiles.
La nourriture du petit déjeuner et dîner diversifiée et de qualité

Cons:

La piscine était trop froide

2026-04-28 • via Nuitee
A
Amelie • couple • de
10
2026-04-28 • via Nuitee
M
Marc • couple • fr
9
Pros:

Très bel hôtel, bien situé au calme tout en étant à proximité de la ville.
Une belle piscine et un joli espace de détente appréciable pour les fins de journées après les visites
Restaurant agréable, repas et petits déjeuners très corrects.
Belles prestations

2026-04-28 • via Nuitee
S
Szmit • solo_traveller • pl
10
Pros:

Amazing hotel, one of the best I,ve stayed. Food was very tasty, fresh, grate variety and high quality of products. Rooms are very clean, with nice apperiance and comfortable beds. Entire hotel Team is doing fantastic job, always smiled, always helpfull, always very professional. Area around hotel is very calm and clean. For sure I will return, and I reccommend to everyone looking for calm and relaxing place for holiday.

2026-04-27 • via Nuitee
T
Thomas • couple • de
9
2026-04-27 • via Nuitee
A
Aurelie • family_with_children • fr
9
Très bien.
Pros:

Établissement de grande qualité très bien entretenu avec de belles infrastructures. Mention spéciale pour le court de tennis. Très propre et excellent buffet. Personnel très agréable et serviable.

2026-04-27 • via Nuitee
I
Ines • couple • es
10
Una estancia maravillosa.
Pros:

Nos gustó mucho todo.

2026-04-24 • via Nuitee
P
Piotr • solo_traveller • pl
9
Pros:

Great food, friendly staff, clean rooms. Comfortable beds.

2026-04-23 • via Nuitee
C
catherine • couple • fr
10
Très bel hôtel au calme avec vue sur la mer. Buffet exceptionnel et varié. Le personnel est très gentil et discret. Le b
Pros:

Très bel hôtel, calme, à l’écart de la ville. Gentillesse du personnel, buffet exceptionnel et varié, emplacement, propreté des lieux, chambre spacieuse et confortable

Cons:

Odeur désagréable dans la salle de bain.

2026-04-21 • via Nuitee
V
Vanessa • couple • de
8
Pros:

Das Hotel ist in einem guten Zustand. Das Zimmer war sauber und nicht abgewohnt. Die Mitarbeiter waren sehr freundlich. Parkmöglichkeiten sind kostenfrei vorhanden. Wir waren in der Vorsaison dort, so dass das Hotel nicht ausgebucht war.

Cons:

Das Essen ist eher Durchschnitt. Es ist reichlich, aber mit Luft nach oben.

2026-04-20 • via Nuitee
W
William • solo_traveller • gb
10
Pros:

Staff were amazing and the atmosphere very calm

Cons:

The pool is advertised as heated. It is very cold!

2026-04-19 • via Nuitee
J
Jesus • couple • es
10
2026-04-18 • via Nuitee
H
Hubert • couple • fr
9
Très bel endroit malgré le mauvais temps
Pros:

Les petits déjeuners et les dîners très variés et complet

Cons:

L’absence de bouilloire dans notre chambre qui nous a été remise dès notre demande

La petite piscine intérieure, privative qui nécessitait une réservation et un supplément , car le mauvais temps nous a empêché de profiter de la piscine extérieure

2026-04-16 • via Nuitee
N
Natasja • family_with_children • be
8
Fijn rustig hotel in Puerto de la Cruz
Pros:

Het is een erg rustig hotel met goed eten en vriendelijk personeel.

Cons:

We hebben niet van alle faciliteiten gebruik kunnen maken omwille van het slechtere weer. Jammer!

2026-04-14 • via Nuitee
E
Esteban • solo_traveller • es
9
2026-04-13 • via Nuitee
G
Gómez González • solo_traveller • es
10
Maravillosa estancia para ser nuestra primera vez en el hotel.
Pros:

Nos encantó porque es un hotel muy tranquilo. Nos agradó también la amabilidad del personal, especialmente el de cocina, que estuvieron muy atentos con mi problema de alergias alimentarias.
La comida era muy buena y variada.

Cons:

Extrañamos un todo incluido.

2026-04-13 • via Nuitee
Y
Yuliia • family_with_children • de
10
Pros:

Чистота, умиротворение, отзывчивый персонал. Видно, что менеджмент в отеле работает очень хорошо.

2026-04-11 • via Nuitee
I
Imke • family_with_children • de
8
Erholsam
Pros:

Das Essen, das Ambiente, der shuttle zur Stadt

Cons:

Dass es kein Wasser auf dem Zimmer gab. Es wäre schön, wenn eine Flasche Wasser zur Verfügung gestellt würde. Wir hatten irgendwie immer Wasserknappheit.

2026-04-10 • via Nuitee