Hotel RIU Garoé

Hotels
9.2 (813 reviews)
Calle Doctor Celestino Gonzàlez Padrón 3 , Puerto de la Cruz , es

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent food quality
Very friendly and attentive staff
Cons:
Challenging walk to city center
Outdated gym facilities

Categories

Cleanliness
9.08
Cleanliness was satisfactory, as the hotel is well maintained.
Service
9.99
Guests consistently praised the staff for being very friendly and attentive.
Location
8.59
While the location is good, the walk to the center can be challenging due to steep inclines.
Room Quality
8.54
Rooms are generally good, but there were issues with amenities such as coffee facilities.
Amenities
8.57
The hotel features nice amenities, although some guests noted that the gym equipment was outdated.
Value for Money
9.53
Overall, the value for what is offered seems strong, considering the high-quality food and service.
Food and Beverage
9.58
Food received high praise for quality, though some improvements could be made to variety.
Overall Experience
9.75
Overall, the stay was exceptional with minor areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 04:41

Property Description

Luxurious Amenities: Hotel RIU Garoé offers a variety of amenities including an outdoor swimming pool, fitness centre, and evening entertainment, ensuring a relaxing and enjoyable stay for all guests.

Culinary Delights: Indulge in a culinary journey at the hotel's restaurant, serving exquisite Italian, Spanish, and local cuisine. Guests can also enjoy a selection of dietary options including vegetarian, dairy-free, and vegan meals.

Entertainment and Recreation: With activities like table tennis, darts, and squash available, as well as a children's playground, there's no shortage of entertainment options at this 4-star hotel.

Experience comfort, luxury, and exceptional service at Hotel RIU Garoé - book your stay now for an unforgettable getaway.

Important information:

"Mandatory gentleman's outfit with ankle-length pants for dinner.".Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TFS

Location

Guest Reviews

9.2
Based on 813 reviews
Cleanliness: 9.08
Service: 9.99
Location: 8.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 9.53
Food and Beverage: 9.58
Overall Experience: 9.75
G
gilles • family_with_children • fr
10
2026-03-21 • via Nuitee
O
Olivia • family_with_children • be
8
2026-03-19 • via Nuitee
J
José Alejandro • family_with_children • es
10
Cons:

.

2026-03-19 • via Nuitee
C
Carmen • couple • es
9
2026-03-17 • via Nuitee
H
Hanna • family_with_children • fi
9
Pros:

Great staff, clean facilities, amazing spa

Cons:

In the beginning we were given a super noisy room on top of the spa (on the ground floor), which caused a lot of discomfort, but fortunately the staff gave us a different room after we complained about the constant noise

2026-03-12 • via Nuitee
V
Vincent • family_with_children • fr
8
2026-03-10 • via Nuitee
E
Edit • couple • at
8
Pros:

Essen war abwechslungsreich und sehr gut geschmeckt.
Auch der SPA und die Massage hat uns gut gefallen

Cons:

Betten waren für uns zu weich.

2026-03-10 • via Nuitee
K
Kakhi • couple • se
9
A hotel with a beautiful garden and pool in a quiet area
Pros:

Great location in a quiet area away from the noisy city center. Clean facilities. Nice pool. Good dining area. Friendly staff. The spa is small but alright for one visit.

Cons:

The tennis rackets are old. They need new strings and grips. The staff doesn’t seem to know well what a good tennis racket should be like. The rooms don’t have tea kettles but one can ask for it. It came after a couple of reminders.

2026-03-08 • via Nuitee
J
Jacopo • family_with_children • fr
10
Pros:

Tout, le personnel aux petits soins, le confort de la literie, la qualité du dîner et petit déjeuner, les piscines chauffées !

Cons:

Rien, le séjour fut parfait.

2026-03-04 • via Nuitee
M
Melanie • couple • fr
9
2026-03-04 • via Nuitee
L
Luisa • couple • es
8
2026-03-02 • via Nuitee
V
Volker • family_with_children • de
8
Empfehlenswertes Haus der Riu Gruppe mit guter Küche und schöner Pool- und Gartenanlage
Pros:

Gutes Hotel mit schöner und gepflegter Pool- und Gartenanlage. Hotel liegt etwas außerhalb des Zentrums ca. 10 Autominuten vom Meer. Shuttlebus vorhanden. Gute Küche mit frisch zubereitetem Fisch und Fleisch (Showcooking)

Cons:

Shuttlebus fährt sonntags nicht und samstags nur bis 13.00 Uhr

2026-02-28 • via Nuitee
P
Paula • couple • nl
9
WE hadden een heerlijke vacantie en bij leven en welzijn keren we zeker een keer terug.
Pros:

Ontbijt was overweldigend,, lekker en zeer gevarieerd. Het zwembad was fijn verwarmd en groot. Zeer uitnodigend.
De rust ter plekke en in de omgeving was zeker een pluspunt.

Cons:

Zou het niet weten.

2026-02-27 • via Nuitee
M
Michel • family_with_children • fr
9
Pros:

Belle chambre et piscine jardin au top.

Cons:

Pas d'eau en carafe à disposition pour la demi pension. Tout est payant.
Pas de bouilloire ni café en chambre

2026-02-26 • via Nuitee
S
Stephen • couple • us
9
very lovely stay
Pros:

great hotel...lovely staff

Cons:

no body lotion or hair conditioner.... also the charge for the safe....

2026-02-25 • via Nuitee
C
Cesar • family_with_children • es
10
2026-02-25 • via Nuitee
M
Monika • family_with_children • de
6
Pros:

Das Personal verdient ein großes Lob. Immer extrem freundlich und hilfsbereit. super!

Cons:

Als Alleinreisende ein Zimmer ganz unten und zur Nordseite. Also unmittelbar an den Sportanlagen und so ganz ohne Sonne. Es war dadurch im Februar sehr sehr kalt im Zimmer.

2026-02-25 • via Nuitee
J
Joan • solo_traveller • es
8
2026-02-25 • via Nuitee
C
Carlos • couple • pt
10
Uma experiência relaxante com um serviço excecional
Pros:

O destaque vai para a enorme simpatia e boa disposição de todos os funcionários, com uma menção especial para a equipa do buffet. A diversidade de oferta foi ótima, tanto no pequeno-almoço como ao jantar, mantendo a qualidade durante toda a estadia. O hotel é muito calmo e a piscina exterior aquecida é divinal, perfeita para os dias mais frescos.

Cons:

Nada que tenha impactado a minha estadia. Apenas como nota construtiva (que não será relevante para 99% dos hóspedes), a área do ginásio poderia ser um pouquinho mais desenvolvida.

2026-02-23 • via Nuitee
M
Miguel R • family_with_children • es
9
Cons:

No me gustó que los horarios estuvieran solo pensados en función de los alemanes.

2026-02-23 • via Nuitee