Best Western Plus Prien Lake Hotel & Suites - Lake Charles

Hotels
•
Best Western Plus
8.1 (712 reviews)
1245 E Prien Lake Rd , Lake Charles , US
+1 337-477-5900

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location / convenient to attractions/casino
Friendly/reception staff praised in several reviews
Breakfast included (often satisfactory)
Comfortable beds and spacious bedrooms reported
Good price / perceived value by some guests
Towels described as nice and fluffy by some guests
Cons:
Housekeeping inconsistencies: dirty or unchanged linens and towels
Poor room conditions: bad pillows, broken mirror/tiles, missing hairdryer
Pool maintenance issues (cold / poorly maintained)
Noise issues: laundry room, traffic, elevators
Breakfast sometimes cold / not fresh
Difficulty reaching management or getting receipts in at least one report

Categories

Cleanliness
6
Multiple reviewers reported poor housekeeping (dirty/unchanged linens and towels, carpets with black marks, inconsistent room cleaning), justifying a below-target score.
Service
9
Mixed reports but several strong positive mentions of friendly reception and excellent staff/service; some issues contacting management noted, but overall staff performance is frequently praised.
Location
9.6
Consistently cited as a strong point (great location, convenient, near casino area) across multiple reviews.
Room Quality
6.8
Frequent complaints about pillows, old/poor-quality linens, broken mirror/tiles, shower door and hairdryer missing, and noise issues — lowers room quality score.
Amenities
8.4
Breakfast included and towels described as nice/ fluffy by some guests; however pool maintenance and elevator odors/noise and laundry noise were noted as problems.
Value for Money
8.2
Several guests said price was good or not bad for value despite room issues — overall perceived as slightly above the target value.
Food and Beverage
8
Breakfast described as 'ok' and sometimes tasty, but several mentions of cold eggs and undercooked/ hard sausage patties reduce the score slightly.
Overall Experience
8.8
Mixed but generally positive overall: multiple 'excellent stay' and 'perfect' comments offset by strong cleanliness and room-quality complaints; overall sentiment leans positive when weighing all reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:41

Property Description

Luxurious Amenities
Indulge in a relaxing stay at Best Western Plus Prien Lake Inn & Suites, where every room is equipped with a flat-screen TV, free toiletries, and a hairdryer for your comfort.

Convenient Location
Located just 2.5 km from McNeese State University, our hotel is also close to Lake Charles Civic Center and Bord Du Lac Park, offering you easy access to the city's main attractions.

Exceptional Service
Our 24-hour front desk ensures that your needs are met anytime during your stay. Plus, with Chase Bank adjacent to the hotel, your banking needs are just a stone's throw away.

Experience the perfect blend of comfort, convenience, and exceptional service at Best Western Plus Prien Lake Inn & Suites. Book your stay now!

Important information:

Pool has a limit of 5 guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.1
Based on 712 reviews
Cleanliness: 6
Service: 9
Location: 9.6
Room Quality: 6.8
Amenities: 8.4
Value for Money: 8.2
Food and Beverage: 8
Overall Experience: 8.8
M
Michael • solo_traveller • us
10
2026-11-03 • via Nuitee
B
Brian • family_with_children • us
10
2026-11-03 • via Nuitee
K
Kristalynn • family_with_children • us
1
Cons:

If I write what actually happened this location would probably be shut down.

2026-11-01 • via Nuitee
J
Jeremy • couple • us
4
2026-11-01 • via Nuitee
C
Cheryl • couple • us
10
2026-10-29 • via Nuitee
M
Mia Hanna • couple • us
10
It was perfect
Pros:

Every single thing

Cons:

Love everything

2026-10-25 • via Nuitee
J
Judy • solo_traveller • us
9
Pros:

The location is great. You all need to buy new linen. The sheets I had need to be thrown away. They look like they were several years old. Shame on you all. Otherwise everything was good.

Cons:

Buy some LINEN.

2026-10-23 • via Nuitee
M
Merglis • family_with_children • us
8
Recommendation
Pros:

Es un hotel con buena ubicación. Reception buena y personal agradable.

Cons:

La limpieza no es buena. La piscina es fria y no tiene mucho mantenimiento. Dure 4 dias y nunca limpiaron no cambiaron la habitación.

2026-10-23 • via Nuitee
M
Margie • family_with_children • us
10
2026-10-19 • via Nuitee
T
Tim • solo_traveller • us
10
2026-10-18 • via Nuitee
.
.Lapeyrouse • family_with_children • us
10
2026-10-18 • via Nuitee
K
Kedra • couple • us
8
2026-10-15 • via Nuitee
K
Karine • extended_group • fr
8
2026-10-13 • via Nuitee
A
Alusky • couple • us
10
Great will use again
Pros:

Location

Cons:

Traffic

2026-09-19 • via Nuitee
A
Alisha • solo_traveller • us
7
Pros:

Breakfast was ok.

Cons:

Hotel could use more air fresheners

2026-09-17 • via Nuitee
D
Deborah • couple • us
4
That was my worst experience with Booking.co
Pros:

Nothing!

Cons:

No bottle water to take medication or make coffee. Our room was on the first floor next to the laundry room and it was so noisy we couldn’t get any rest

2026-09-17 • via Nuitee
T
Tammy • couple • us
10
Pros:

It was fresh and very tasty 😋

Cons:

My rates per night. For discounts and points.

2026-09-17 • via Nuitee
Y
Yadira • couple • us
1
I though hotels were build to acommodate travelers at any time but not a 2 o 3 in the morning
Pros:

Nothing

Cons:

Free cancellation is a missed representation of your online advertisement. (Does not state per property management decision)

2026-09-14 • via Nuitee
J
Joel • solo_traveller • us
8
Overall not bad
Pros:

The eggs were cold , the sausage patties were hard

Cons:

Breakfast could have been hot and fresher

2026-09-14 • via Nuitee
D
Desjunaria • couple • us
10
2026-09-14 • via Nuitee