Best Western Plus Prien Lake Hotel & Suites - Lake Charles

Hotels
•
Best Western Plus
8.2 (839 reviews)
1245 E Prien Lake Rd , Lake Charles , us
+1 337-477-5900

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Spacious accommodations
Cons:
WiFi issues
Extra charges
Breakfast variety

Categories

Cleanliness
8.09
Several reviews mentioned clean and spacious rooms, but one cited a musty smell and old towels.
Service
9.06
Staff were frequently described as friendly and accommodating.
Location
8.6
Conveniently located with easy access to areas of interest.
Room Quality
7.55
Varied reviews on room quality; some praised spaciousness, while others mentioned issues with the bed and outdated amenities.
Amenities
7.58
Amenities noted included an indoor pool but some expressed dissatisfaction with the breakfast variety and availability.
Value for Money
8.04
Mixed feedback on value, affected by issues with additional charges and service complaints.
Food and Beverage
8.09
Breakfast received positive mentions but was criticized for lack of variety on a few occasions.
Overall Experience
8.56
Overall experience was positive but marred by specific issues noted in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:02

Property Description

Luxurious Amenities
Indulge in a relaxing stay at Best Western Plus Prien Lake Inn & Suites, where every room is equipped with a flat-screen TV, free toiletries, and a hairdryer for your comfort.

Convenient Location
Located just 2.5 km from McNeese State University, our hotel is also close to Lake Charles Civic Center and Bord Du Lac Park, offering you easy access to the city's main attractions.

Exceptional Service
Our 24-hour front desk ensures that your needs are met anytime during your stay. Plus, with Chase Bank adjacent to the hotel, your banking needs are just a stone's throw away.

Experience the perfect blend of comfort, convenience, and exceptional service at Best Western Plus Prien Lake Inn & Suites. Book your stay now!

Important information:

Pool has a limit of 5 guests.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IAH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: Yes
  • Entrance Type:
  • Entrance Door Width: 82
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

8.2
Based on 839 reviews
Cleanliness: 8.09
Service: 9.06
Location: 8.6
Room Quality: 7.55
Amenities: 7.58
Value for Money: 8.04
Food and Beverage: 8.09
Overall Experience: 8.56
T
Tereanna • extended_group • us
1
Nice
Pros:

It was ok ! However it’s very hard to speak with the manager! I ask several times and haven’t received a call yet! I booked one room and was charged for only one! But can’t get my receipt “ I requested to speak with Mr. Rah several times and was denied old he will be available @ 3pm everyday, open trying three times everyday/ th y lie and say “ he’s not there!

Cons:

It was nice 😊

2026-08-21 • via Nuitee
P
Parga • extended_group • us
9
2026-08-21 • via Nuitee
M
Michelle • couple • us
8
Not bad for the value but there’s room for improvement.
Pros:

It was convenient, not far from casino area

Cons:

There was inventory in the hall of the lobby next to the elevator that was an eye sore. The room was decent, nothing really spectacular about this location. The elevators had a foul odor and every time we used them, there was water on the floor from visitors from the pool.

2026-08-20 • via Nuitee
D
Dwayne • solo_traveller • us
9
2026-08-20 • via Nuitee
A
Arthisa • solo_traveller • us
5
Pros:

The room and facility were clean

Cons:

The staff wasn't very friendly and when we got there the TV didn't work noone called about it till later that evening, my husband had to fix it. The shower water was not hot and the shower head didn't have much pressure

2026-08-18 • via Nuitee
L
Lemaire • couple • us
10
2026-08-15 • via Nuitee
A
adrian • extended_group • us
8
2026-08-06 • via Nuitee
B
Bria • extended_group • us
8
A decent stay with a good price
Pros:

Property was in a convenient location, was clean upon arrival and had a decent breakfast in the morning! Bed was quite comfortable also

Cons:

Our room was actually sloping. The floor was a bit uneven and made us stumble a few times

2026-08-05 • via Nuitee
T
Tina • family_with_children • us
6
It was OK
Pros:

It was cleaning and comfortable

Cons:

The TV didn’t work so the lady at the counter said to unplug the plug with the green paper on it which we did several times, but it kept on getting stuck on one thing couldn’t get it to change channels volume. Nothing very irritating with two boys wanted to watch something. I finally put my computer on the HDMI and they were able to watch a YouTube station.

2026-08-05 • via Nuitee
L
Lorenza • solo_traveller • us
10
2026-08-05 • via Nuitee
L
Lorenza • solo_traveller • us
10
2026-08-04 • via Nuitee
C
Christian Kömmlinger • solo_traveller • de
7
2026-08-03 • via Nuitee
V
Vivian • family_with_children • us
9
It was great value for money
Pros:

It was great

Cons:

The pool was too cold the temperature needs to be regulated

2026-08-03 • via Nuitee
S
Sharon • solo_traveller • us
10
Pros:

It was a nice room and close to casino

Cons:

The staff is very limited but they do a good job

2026-08-02 • via Nuitee
D
Dori • couple • us
6
2026-07-25 • via Nuitee
D
David • couple • us
1
SMELLS HORRIBLE 🤬🤬
Cons:

MOLD,MOLD,MOLD……SMELLS HORRIBLE….the whole building smells like it’s Mold Infested(WET CARPET )…. THIS PLACE needs to be inspected for MOLD IMMEDIATELY….had to go to Walmart to buy LYSOL TO CAMOUFLAGE THE SMELL….

2026-07-24 • via Nuitee
S
Shameka • solo_traveller • us
10
The staff there are very sweet and nice
Pros:

I always have a great stay when I’m here in st Charles

Cons:

Everything was perfect

2026-07-23 • via Nuitee
L
Lorenza • solo_traveller • us
10
2026-07-23 • via Nuitee
J
Joseph • solo_traveller • us
10
Louisiana stay!
Pros:

Nice and quiet and clean good location.

Cons:

N/A

2026-07-21 • via Nuitee
B
Bobby • couple • us
9
Price and comfort and location was good and will probably stay again if price is right.
Pros:

It had a microwave and fridge, bed was very comfortable, room was very comfortable, AC worked very well

Cons:

Bathroom sink did not drain very well, outlets were hard to use, lighting was too dim to even put makeup on, toilet tissue was so thin you could see through it, had to put trash can liners in ourselves. Breakfast: gravy was ice cold, eggs were luck warm, potatoes were cold, had to warm all the food in the microwave. But appreciated that it was all offered.

2026-07-20 • via Nuitee