Hotel Fleur-de-Lys

Hotels
7.6 (654 reviews)
13 Avenue Léopold-Robert , La Chaux-de-Fonds , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Cleanliness issues
Lack of amenities

Categories

Cleanliness
6.6
Several reviews mention cleanliness issues, especially during breakfast and in rooms.
Service
8.6
Most reviews praise the friendly and helpful nature of the staff.
Location
8.6
Multiple reviews highlight the excellent central location of the hotel.
Room Quality
7.1
Some reviews mention basic furnishings and issues with mattress quality.
Amenities
7.6
Some reviews suggest a lack of basic amenities like electrical outlets and cleanliness in common areas.
Value for Money
6.6
Negative experiences regarding costs versus perceived quality negatively impact this score.
Food and Beverage
7.1
Breakfast quality is mentioned as lacking, but some meals received positive notes.
Overall Experience
8.6
Users expressed overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:23

Property Description

Central Location
Hotel Fleur-de-Lys, nestled in the heart of La Chaux-de-Fonds, is conveniently close to transportation hubs, making exploration a breeze.

Delicious Dining
Indulge in a delightful breakfast buffet at the Trattoria-styled restaurant, offering a variety of Italian and seasonal specialties to kick start your day.

Comfortable Accommodation
Relax in the bright and well-equipped rooms at Fleur-de-Lys, each featuring a private bathroom, a safe for your valuables, and a TV for entertainment.

Immerse yourself in the world of Swiss watch-making with the Watch Museum just a stone's throw away. Book your stay at Hotel Fleur-de-Lys now for a memorable experience.

Important information:

Whenever informing the hotel about an arrival after 22:00, you will need to provide your credit card details in order to guarantee your reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an available cot.
    Children up to and including 14 years old stay for CHF 30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 654 reviews
Cleanliness: 6.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 7.6
Value for Money: 6.6
Food and Beverage: 7.1
Overall Experience: 8.6
D
Derungs • solo_traveller • ch
8
2026-02-14 • via Nuitee
G
Guy • couple • fr
9
Franchement rien à dire sinon que l’établissement a bien répondu à nos attentes
Pros:

Le positionnement en centre ville

Cons:

Parking extérieur et pas d’accès direct du parking à l’entrée de l’hôtel. Le temps était bon donc sans conséquence pour nous

2026-02-10 • via Nuitee
S
Serge • couple • ch
7
2026-01-25 • via Nuitee
D
Denise • couple • ch
6
Pros:

Frühstück und Zimmer zweckmässig,
Für 1 Übernachtung OK

Cons:

1 Nacht im Einzelzimmer sehr düftig, 1 Nacht im Doppelzimmer viel besser!

2026-01-23 • via Nuitee
F
Florian • solo_traveller • ch
8
2026-01-21 • via Nuitee
J
Jasmin • solo_traveller • ch
9
2026-01-19 • via Nuitee
S
Semhar • family_with_children • ch
8
2026-01-19 • via Nuitee
D
Diana • solo_traveller • ch
8
2026-01-19 • via Nuitee
E
Erika • solo_traveller • ch
10
2026-01-19 • via Nuitee
E
Encarnacion • solo_traveller • ch
4
2026-01-19 • via Nuitee
K
Karin • solo_traveller • ch
8
War positiv überrascht wie ruhig es in der Nacht war trotz offenem Fenster und Hauptstr. in der nähe
Pros:

War einen Tag zu früh angereist, der Herr an der Reception hat alles dafür getan zum schauen ob noch ein Zimmer frei ist und hat ohne Aufpreis mein Zimmer umgebucht :-)
Pizza im Restaurant war Super

Cons:

n/a

2026-01-19 • via Nuitee
T
Thierry • extended_group • ch
4
2026-01-17 • via Nuitee
D
Delphine • family_with_children • ch
9
Bonne adresse
Pros:

La gentille du personnel

2026-01-11 • via Nuitee
M
Manon • solo_traveller • fr
7
2026-01-11 • via Nuitee
D
Didier • solo_traveller • fr
6
2026-01-08 • via Nuitee
V
Virginie • couple • ch
6
L’hôtel est pratique et le personnel sympathique
Pros:

La localisation était bonne

Cons:

La porte de la chambre et le sol de la chambre en autre présente des dépravations

2026-01-08 • via Nuitee
A
Axel • solo_traveller • de
8
2026-01-06 • via Nuitee
L
Lorena • couple • al
8
2026-01-05 • via Nuitee
A
Alain • solo_traveller • ch
6
Pros:

situation centrale de l'hôtel

Cons:

lit de 80cm de large

2025-12-30 • via Nuitee
M
Marie-amdree • solo_traveller • ch
2
Bon marché v/minable ?
Pros:

Le restaurant contigu
La situation

Cons:

La chambre ɓien minable. Doutes sur
l'hygiène de certains produits du petit déjeuner.
2 chargeurs pour montre et pour téléphone dérobés dans la chambre et un flacon d'eau de parfum a aussi disparu.

2025-12-30 • via Nuitee