Hotel Fleur-de-Lys

Hotels
7.6 (679 reviews)
13 Avenue Léopold-Robert , La Chaux-de-Fonds , ch

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Cleanliness issues
Lack of amenities

Categories

Cleanliness
6.6
Several reviews mention cleanliness issues, especially during breakfast and in rooms.
Service
8.6
Most reviews praise the friendly and helpful nature of the staff.
Location
8.6
Multiple reviews highlight the excellent central location of the hotel.
Room Quality
7.1
Some reviews mention basic furnishings and issues with mattress quality.
Amenities
7.6
Some reviews suggest a lack of basic amenities like electrical outlets and cleanliness in common areas.
Value for Money
6.6
Negative experiences regarding costs versus perceived quality negatively impact this score.
Food and Beverage
7.1
Breakfast quality is mentioned as lacking, but some meals received positive notes.
Overall Experience
8.6
Users expressed overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:23

Property Description

Central Location
Hotel Fleur-de-Lys, nestled in the heart of La Chaux-de-Fonds, is conveniently close to transportation hubs, making exploration a breeze.

Delicious Dining
Indulge in a delightful breakfast buffet at the Trattoria-styled restaurant, offering a variety of Italian and seasonal specialties to kick start your day.

Comfortable Accommodation
Relax in the bright and well-equipped rooms at Fleur-de-Lys, each featuring a private bathroom, a safe for your valuables, and a TV for entertainment.

Immerse yourself in the world of Swiss watch-making with the Watch Museum just a stone's throw away. Book your stay at Hotel Fleur-de-Lys now for a memorable experience.

Important information:

Whenever informing the hotel about an arrival after 22:00, you will need to provide your credit card details in order to guarantee your reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for CHF 30 per person per night when using an available cot.
    Children up to and including 14 years old stay for CHF 30 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 679 reviews
Cleanliness: 6.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 7.6
Value for Money: 6.6
Food and Beverage: 7.1
Overall Experience: 8.6
C
Christian • solo_traveller • ch
9
Un hôtel de qualité au centre-ville
Pros:

Accueil à la réception et au généreux petit déjeuner.

Cons:

Le bruit à l'extérieur, soir, puis matin.

2026-05-09 • via Nuitee
I
Ian • solo_traveller • gb
6
Pros:

Location was close to the Old Town and ten minutes walk from the railway station. There was a good breakfast buffet

Cons:

Oddly the corridors appeared to have been recently refurbished to a good standard whilst the bedrooms and en-suite were poorly equipped and in need of refurbishment. It seems the wrong way round. Guests remember bedrooms more than corridors. However if the bedrooms and en-suites are refurbished to the same standard as the corridors it will become an excellent hotel.

2026-04-30 • via Nuitee
V
Vincent • solo_traveller • ch
4
Pros:

Lage gut

Cons:

Bad im desolaten Zustand Wasserhahn in der Badewanne und Lavabo könnte man nicht voll schließen Wasser läuft 24 Std./7 Tage? Absolutes No-Go

2026-04-28 • via Nuitee
T
Takuma • solo_traveller • jp
7
建物はやや古いが、静かで安全な宿。朝食のレストランがとても良かった。
Pros:

12時ごろに行って、チェックインまでの間荷物を預かってほしいとお願いしたら、もう部屋は準備されているからとチェックインさせてくれた。翌日国際時計博物館を訪問する間も荷物を鍵付きの部屋に入れて預かってくれた。
朝食のレストランは清潔で広く、内容もとても良かった。

2026-04-28 • via Nuitee
E
Eva • couple • ch
7
Preiswert gut übernachten
Pros:

Das Hotel ist zentral gelegen und ich eine Bushaltestelle ist direkt davor. Idealer Ausgangspunkt für Wanderungen in der Umgebung.

2026-04-27 • via Nuitee
E
Eva • solo_traveller • ch
8
Pros:

Die Lage, der Lift, das Restaurant im Haus. Das Bett ist bequem und es gibt einen Kühlschrank im Zimmer.

2026-04-27 • via Nuitee
J
Judith • couple • ch
7
2026-04-27 • via Nuitee
A
Abdallah • solo_traveller • ch
5
2026-04-24 • via Nuitee
C
Christine • extended_group • ch
9
2026-04-24 • via Nuitee
M
mosquera • solo_traveller • ma
8
2026-04-22 • via Nuitee
S
susi • solo_traveller • ch
6
Erfüllt den Zweck für eine Übernachtung.
Pros:

Sauber, gut isolierte Fenster. Schönes Angebot zum Frühstück.

Cons:

Zimmer sehr karg. Licht im Badezimmer dumpf und nicht ausreichend. Lärmdämmung gegen Hotelgang nicht ausreichend: Spalt unter der Türe, wodurch man jeden Koffer mitbekommt, der durch den Gang gerollt wird.

2026-04-19 • via Nuitee
P
Peter • solo_traveller • ch
8
2026-04-16 • via Nuitee
S
Silvana • solo_traveller • ch
7
Pros:

L' emplacement, personnel arrangeant.

Cons:

La télévision qui ne marchait pas. Et pas de programme TSR UN . TF1. ETC. Immage de mauvaise qualité impossible a regarder. La moisissure sur les joints dans la douche.

2026-04-13 • via Nuitee
M
Macleen1 • solo_traveller • ch
7
2026-04-11 • via Nuitee
D
delphine • couple • fr
7
Séjour très bien, rien à dire
Pros:

Très bon emplacement, personnel très sympa et serviable, établissement très propre.
Il faisait bien chaud et il y avait une bonne insonorisation.

Cons:

Porte de la salle de bain qu'il faut claquer pour fermer et la table de chevet qui s'effondre du mur.
Pas de wifi à part celui de la ville qui ne fonctionnait ce jour

2026-04-03 • via Nuitee
J
Julien • solo_traveller • ch
7
Une chambre pratique et bien située pour un court séjour.
Pros:

Très bonne situation au centre ville, proche de tout.

Cons:

Un peu de bruit de la rue au matin, débit de la douche juste satisfaisant.

2026-04-01 • via Nuitee
S
Sandra • solo_traveller • ch
8
Pros:

Le personel de l'etablissement: tres aimable. La localisation, on peut se rendre a pie presque par tout. Les lits, tres confortable. Petit dejeuner simple mais copieux et de bon qualite.

Cons:

L'hotel est a un charme vetuste.

2026-03-30 • via Nuitee
M
MARTINEZ • couple • fr
8
Une très bonne adresse pour qui souhaite l’essentiel dans un hôtel à La Chaux de Fonds
Pros:

Très bon accueil. Service de qualité.

Cons:

Le petit déjeuner pourrait être amélioré.

2026-03-29 • via Nuitee
H
Hélène • extended_group • ch
8
Bon séjour entre amis
Pros:

Chambre et petit déjeuner conforme à ce qui est annoncé

Cons:

L’isolation de la porte est un peu légère

2026-03-28 • via Nuitee
P
poggi • solo_traveller • it
10
2026-03-28 • via Nuitee