Hotel Fleur-de-Lys

Hotels
7.6 (732 reviews)
13 Avenue Léopold-Robert , La Chaux-de-Fonds , ch

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Family rooms
Pets allowed
Hiking
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Central location
Cons:
Cleanliness issues
Lack of amenities

Categories

Cleanliness
6.6
Several reviews mention cleanliness issues, especially during breakfast and in rooms.
Service
8.6
Most reviews praise the friendly and helpful nature of the staff.
Location
8.6
Multiple reviews highlight the excellent central location of the hotel.
Room Quality
7.1
Some reviews mention basic furnishings and issues with mattress quality.
Amenities
7.6
Some reviews suggest a lack of basic amenities like electrical outlets and cleanliness in common areas.
Value for Money
6.6
Negative experiences regarding costs versus perceived quality negatively impact this score.
Food and Beverage
7.1
Breakfast quality is mentioned as lacking, but some meals received positive notes.
Overall Experience
8.6
Users expressed overall satisfaction despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:23

Property Description

Central Location
Hotel Fleur-de-Lys, nestled in the heart of La Chaux-de-Fonds, is conveniently close to transportation hubs, making exploration a breeze.

Delicious Dining
Indulge in a delightful breakfast buffet at the Trattoria-styled restaurant, offering a variety of Italian and seasonal specialties to kick start your day.

Comfortable Accommodation
Relax in the bright and well-equipped rooms at Fleur-de-Lys, each featuring a private bathroom, a safe for your valuables, and a TV for entertainment.

Immerse yourself in the world of Swiss watch-making with the Watch Museum just a stone's throw away. Book your stay at Hotel Fleur-de-Lys now for a memorable experience.

Important information:

Whenever informing the hotel about an arrival after 22:00, you will need to provide your credit card details in order to guarantee your reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

7.6
Based on 732 reviews
Cleanliness: 6.6
Service: 8.6
Location: 8.6
Room Quality: 7.1
Amenities: 7.6
Value for Money: 6.6
Food and Beverage: 7.1
Overall Experience: 8.6
U
Ursula • extended_group • ch
10
Pros:

Unserem Wunsch, dass die beiden Zimmer nahe beieinanderliegen wurde entsprochen.

Cons:

Auf dem Frühstücksbuffet hatte es nur Weissbrot. Ist wohl üblich im Welschland... Gerne hätten wir auch ein Vollkornbrot gehabt.

2026-08-28 • via Nuitee
N
Nicolas • extended_group • ch
8
2026-08-27 • via Nuitee
E
Erika • couple • ch
8
Cons:

Es war im Zimmer über die ganze Nacht sehr heiss. Ein Ventilator wäre gut gewesen.

2026-08-20 • via Nuitee
A
Alessia • extended_group • it
8
2026-08-20 • via Nuitee
G
Giulio • solo_traveller • ch
8
mi son trovato bene
Pros:

A pochi passi dalla città vecchia, dieci minuti dalla stazione. Camera ampia e ottimo bagno con doccia. Dispone anche di un bel ristorante a pian terreno.

Cons:

La colazione é a partire dalle 7.00, un po' tardi per i miei impegni. Avevo chiesto espressamente l'orario e mi era stato comunicato a partire dalle 6.30, ma poi arrivato in albergo stava scritto dalle 7.00. Ho potuto iniziare comunque alle 6.40 anche se non era ancora tutto pronto.

2026-08-17 • via Nuitee
N
Nora • family_with_children • ch
6
2026-08-17 • via Nuitee
R
Renata • solo_traveller • pt
10
Pros:

Atenção e profissionalismo espetacular.

Cons:

O pequeno almoço devia ter mais variedade.

2026-08-16 • via Nuitee
M
María Teresa • solo_traveller • es
6
Pros:

La ubicación

Cons:

Las habitaciones no tienen aire acondicionado, hacía mucha calor

2026-08-16 • via Nuitee
F
Fitzian • couple • ch
8
Tip top für Kurzaufenthalt
Pros:

Zentral gelegen, Bahnhof, Veloweg Museen, Fussgängerzone rasch erreichbar
Zimmer zwar funktionell von Einrichtung her, aber Zimmer wohl relativ neu renoviert.
Feines reichhaltiges Frühstück mit verschiedenen frischen Zutaten

Cons:

Dem Bad sieht man das Alter eher an

2026-08-15 • via Nuitee
G
Gabriel • solo_traveller • fr
9
2026-08-13 • via Nuitee
C
Carnal • solo_traveller • ch
9
Pros:

L'emplacement. L'amabilité du personnel. Le déjeuner

2026-08-12 • via Nuitee
F
Fernanda • couple • ch
7
2026-08-12 • via Nuitee
V
Vatchev • solo_traveller • fr
8
Pros:

Tres bien

Cons:

Manque la climatisation dans les chambre

2026-08-09 • via Nuitee
P
Philippe • couple • ch
5
Hôtel calme et bien placé mais vétuste
Pros:

L’emplacement

Cons:

Pas de clim, et chambre vétuste

2026-08-08 • via Nuitee
A
Alexander • solo_traveller • de
7
Pros:

Gut das war eine Notlösung, freundliches Personal

2026-08-07 • via Nuitee
J
Jane Anne • solo_traveller • ch
8
Bon séjour dans un hôtel au rapport qualité-prix excellent
Pros:

Petit déj correct
Rapport qualité/prix excellent
J’aime la simplicité et des prix raisonnables

Cons:

Rideau dans la chambre trop petit

2026-08-04 • via Nuitee
D
diana samper • couple • ch
6
En dernier recours
Pros:

Rien

Cons:

L’odeur comme du moisi du vieux dans l’ascenseur et les wc. Les murs extrêmement fin, des voisins entrain de faire du bruit toute la nuit.

2026-08-03 • via Nuitee
M
Marco • family_with_children • ch
7
2026-07-21 • via Nuitee
D
Doris • couple • ch
10
2026-07-20 • via Nuitee
S
Sook-Hye • solo_traveller • ch
9
2026-07-19 • via Nuitee