POP! Hotel Diponegoro

Hotels
8.4 (162 reviews)
Jl. Diponegoro No. 33 Darmo, Wonokromo , Surabaya , id

Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Car hire
See all facilities

Review Highlights

Pros:
Clean rooms
Good service
Strategic location
Cons:
Breakfast quality
Noise from outside
Hot room temperature

Categories

Cleanliness
8.1
Comments about cleanliness were mixed, with some positive notes but also mention of dirty towels.
Service
9.1
The receptionist received high praise for their good treatment of guests.
Location
9.1
The hotel is well-located close to the train station and a mall, which is highly favorable.
Room Quality
8.1
The room quality is generally good but noted to be hot, indicating potential issues with the AC.
Amenities
8.1
Limited amenities noted, such as minimal water availability and lack of streaming services.
Value for Money
8.6
General value perception reflects a fair deal considering the location and quality.
Food and Beverage
7.6
Breakfast received negative feedback, impacting the overall perception of food and beverage services.
Overall Experience
8.5
Overall experience is positive but indicates areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 14:08

Property Description

Convenient Location
Located strategically in Surabaya, POP! Hotel Diponegoro offers easy access to key attractions and business centers, making it an ideal choice for both leisure and business travelers.

Modern Amenities
The hotel features modern, air-conditioned rooms equipped with a satellite TV, sofa, and en suite bathroom. Guests can enjoy city views and complimentary WiFi throughout their stay.

Exceptional Services
With a 24-hour front desk, free newspapers, express check-in/check-out, and daily housekeeping, guests are provided with top-notch service and convenience. Plus, free parking privileges for drivers add to the overall value of staying at POP! Hotel Diponegoro.

Book now to experience a seamless stay at POP! Hotel Diponegoro in Surabaya.

Important information:

Breakfast is free of charge for children aged 0–6 years. A breakfast surcharge of 50% of the breakfast price per child applies for children aged 7–11 years. Children aged 12 years and above will be charged for breakfast as adults"

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 162 reviews
Cleanliness: 8.1
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.1
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 8.5
A
Atiqah family_with_children bn
6
2026-01-19 via Nuitee
J
James solo_traveller au
8
Enjoyable and comfortable
Pros:

This hotel was nice to stay at. The facilities were comfortable. It was busy when I checked in. There were places to eat within walking distance, and to get to the main shopping area of the city I took a Grab car.

Cons:

The room was on the small side and didn't have a chair, which meant I had to rest the electric kettle (which I was happy to have) on the bed to boil water because its cord was short and wouldn't reach the power outlet above the bench top. Apart from that, the room was great.

2026-01-17 via Nuitee
J
J solo_traveller nl
6
Pros:

De badkamer

Cons:

Het ontbijt

2025-11-17 via Nuitee
R
Ronald solo_traveller ch
10
2025-10-21 via Nuitee
Y
Yenny family_with_children id
5
Pros:

Lokasi strategis, layanan cukup baik, kondisi kamar bersih

Cons:

Ketersedian air mineral di kamar minim, handuk utk tamu tampak coklat/kotor, suara di luar kamar berisik

2025-09-28 via Nuitee
F
Fiza solo_traveller my
8
Pros:

the plug charger close to the bed, the guy receptionist guy staff treat me so good, bed comfy, clean, good location, close to train station, mall. mybe around 40/1h to international airport.

Cons:

the room kinda hot, mybe the location of AC wrong or just need to repair, if have Netflix or good Siri in tv will be more good.

2025-09-18 via Nuitee
K
Khalid family_with_children fr
6
2025-07-22 via Nuitee
Y
Yanto solo_traveller au
8
Enjoyable as always , the front / at desk very helpful and courteous 👍😃👍😃
Pros:

I like this place ….. almost every year / time I travel to Surabaya …. I stayed !

Cons:

It’s time to get new “ towels “
It does looks tired and old !

2025-07-05 via Nuitee
Y
Yanto solo_traveller au
8
Good position for my visit to the area …..
Pros:

Welcoming atmosphere

Cons:

Wifi is Not Good on top floor…..
Towels are getting tired / old

2025-07-03 via Nuitee
1
182kudakwashem Business
8
Good accommodation on a budget
Pros:

For the price, I did note expect such great service. I had traveled for a business explo and stayed i the hotel for a full week. The price almost put me off but ended up booking with them anyways, however didn't expect anything good. To my surprise the service was good and the hotel stuff very friendly. The colors outside had somewhat put me off but by the time I left I was in love with the place. The food was also good. Room service was prompt and reception staff very helpful

2025-04-08 via Tripadvisor
J
Jack solo traveller gb
6
Good for one night
Pros:

Good value for money

Cons:

Not the cleanest and the shower and toilet combination was a bit cramped and claustrophobic

2025-02-16 via Nuitee
D
David solo traveller cz
4
Disappointing
Cons:

A bit dirty sheet on bed. Very used matrace in bed. Old room at all … used a lot.

2025-02-04 via Nuitee
M
Mohamed solo traveller mv
5
Passable
Pros:

Staff were generally friendly and helpful where they could assist.

Cons:

There was a sort of stale smoky smell throughout the property. I was unable to enjoy the provided breakfast as well, due to the lack of options and questionable freshness of the items provided. No hangers or any designated space to hang up my clothes in the room either.

2024-12-27 via Nuitee
J
Jimmy young couple id
8
Very good
2024-12-24 via Nuitee
N
Nik group my
6
Just OK. Slightly below satisfactory level.
Pros:

Just a medium-end hotel standard. Only basic facilities provided. Don’t expect a 5 star hotel facilities. That’s why cheap

Cons:

No breakfast and no proper & hygiene restaurants available near to the hotel.

2024-10-26 via Nuitee
Z
Zubaidah family with young children my
7
Good
2024-10-22 via Nuitee
S
Shirley family with young children gb
10
Exceptional
Pros:

Staff were lovely. Room was very clean and comfortable, a bit out of the centre but we were only staying one night before catching a flight

2024-10-15 via Nuitee
F
Florentin family with young children de
8
Very good
2024-10-09 via Nuitee
Y
Yarbelis young couple gb
10
Exceptional
2024-09-19 via Nuitee
N
Nadin young couple ch
6
Pleasant
Pros:

-friendly staff
- enough space in the room

Cons:

Despite the fact that it was a non smoking room it smelled like someone smoked inside.

2024-08-05 via Nuitee