Santa Chiara Boutique Hotel

Hotels
10 (542 reviews)
Via Benedetto Croce 23 , Naples , IT

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Exceptionally friendly and helpful staff (Gennaro, Marco, Licia highlighted)
Excellent central location in the historic old town
Large, beautiful rooms with high ceilings and comfortable beds
Rooftop terrace with great views
Good breakfast selection
Tastefully restored historic building
Cons:
A little hard to find / limited taxi access
Old and cramped elevator
Graffiti and some dirty streets in parts of Naples
Occasional shortage/limited breakfast choices late in service
One report of an upstairs shower not working
No full bar on the rooftop

Categories

Cleanliness
10
Rooms and bathrooms described as large and tidy; hotel described as a calm oasis and a tastefully restored historic building. Some mentions of the surrounding streets being a bit dirty and graffiti in parts of Naples, and an old/cramped elevator noted.
Service
10
Service is repeatedly praised across reviews — exceptionally friendly, helpful and accommodating staff with multiple named staff (Gennaro, Marco, Licia) singled out for outstanding assistance, recommendations and bookings.
Location
10
Excellent central location in the old town, within walking distance of major sights and many bars/restaurants; rooftop views praised. A few reviews note limited taxi access and that the hotel can be a little hard to find.
Room Quality
10
Rooms described as beautiful, very large (duplexes, lofts), comfortable beds, high ceilings and restored historic features. Large bathrooms and good storage noted. One report of an upstairs shower not working properly.
Amenities
10
Good rooftop terrace with great views, breakfast offering a reasonable selection, and some in-room/duplex gym equipment provided. Minor amenity con: no full bar on the rooftop.
Value for Money
10
Several guests felt the hotel was well worth the money and praised the experience; however limited accessibility (taxi access, finding the hotel), tourist crowding and a few small service/amenity shortcomings temper perceived value for some guests.
Food and Beverage
10
Breakfast described positively (good selection including Greek yoghurt, pastries and eggs/meat options); one note that choices are limited later in the sitting. No full rooftop bar was mentioned as a minor drawback.
Overall Experience
10
Overall very positive guest experience driven largely by exceptional staff, great location and spacious rooms. Minor negatives (accessibility, nearby street condition, occasional facility issues) slightly reduce the overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:37

Property Description

Charming Boutique Hotel in the Heart of Naples

Central Location: Situated just a 5-minute walk from San Gregorio Armeno, Santa Chiara Boutique Hotel offers convenience and easy access to popular attractions.

Personalized Service: With multilingual staff available 24/7 at the front desk, guests can enjoy assistance in German, English, Spanish, and French for a comfortable stay.

Relaxing Amenities: Guests can unwind on the sun terrace or enjoy a drink at the hotel's bar, making it the perfect place to relax after a day of exploring Naples.

Experience the charm of Santa Chiara Boutique Hotel and book your stay today for an unforgettable Naples getaway.

Important information:

Please note that the property is located in a restricted traffic zone. Access by car is allowed for unloading and loading of luggage only, and for a limited time. For details, please, contact the reception open 24/7.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: NAP

Location

Guest Reviews

10
Based on 542 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
R
Robert • couple • pl
9
Pros:

Doskonała lokalizacja w Centro Storico - bardzo dobry punkt wypadowy do odwiedzenia wielu najważniejszych atrakcji turystycznych Neapolu zanurzony w żywym i tryskającym energią lokalnym klimacie tej części miasta. Świetne śniadania z bardzo uprzejmą obsługą.
W sumie komfortowy i bardzo kameralny (7 pokojów) hotel usytuowany na 2 piętrze starego palazzo pozwalający dobrze wypocząć po intensywnym dniu zwiedzania i przeżywania miasta.

2026-11-01 • via Nuitee
J
Jordi • family_with_children • es
9
2026-11-01 • via Nuitee
K
Kathy • solo_traveller • ca
10
2026-10-30 • via Nuitee
A
Andreas • couple • de
8
2026-10-29 • via Nuitee
L
Leanne • couple • us
10
Pros:

Beautiful spacious rooms and a great breakfast. Rooftop views were a huge plus

2026-10-22 • via Nuitee
S
SALLES CORREA • couple • br
10
Excelente hotel. Funcionário Genaro super atencioso e prestativo. Experiência muito positiva
Pros:

Acomodações limpas , adequadas e confortáveis

Cons:

Nada

2026-10-22 • via Nuitee
G
Gail • couple • us
10
Should have stayed longer!
Pros:

Wonderful location! The hotel is beautiful and quietly elegant. Our room was huge with an upstairs loft area and seating/living room on the main floor (with a king size bed). Balcony opened up to the lively and nice neighborhood below filled with great shopping and excellent restaurants within walking distance. Room was sound proof so once we closed the balcony doors - it was totally silent (so easy to nap and sleep) Staff was there 24/7 and always available and happy to help and provide suggestions. While we all loved the hotel, it was truly the staff that made the difference. Thank you Santa Chiara.

Cons:

Hotel is a tad difficult to find, as our van could not drop us off in front. However the hotel staff immediately came to get us and carry our bags once our driver called reception.

2026-10-20 • via Nuitee
G
Grethe • extended_group • no
9
2026-10-17 • via Nuitee
C
Christine • family_with_children • ch
9
2026-10-07 • via Nuitee
G
Gertjan • couple • nl
9
2026-09-11 • via Nuitee
R
RON • couple • il
8
מלון במיקום טוב באיזור ההיסטורי
Pros:

ג׳נארו היה מקסים, סייע בהעברת המזוודות מהפיאצה למלון, עזר במידע לגבי העיר ועזר בביצוע הזמנות לאטרקציות בעיר - תודה רבה !

מיקום טוב, 3 דקות ממוזיאון סנסברו.

Cons:

הציוד, הריהוט והאביזרים במלון מאוד מיושנים. מעלית מיושנת מאוד. הניקיון בחדר. אמבטיה קטנה. ארוחת הבוקר מאוד מינימליסטית.

2026-09-09 • via Nuitee
C
Charles • couple • gb
10
A comfortable quiet hotel in the centre of the city with exemplary service
Pros:

Once you step through the solid wooden gate you leave behind the busy pedestrian street in the centre of the city and enter the calm of an ancient Palazzo. The hotel is on the second floor and is stylishly modern but retaining some original features hundreds of years old such as the painted ceilings. It is very comfortable and quiet. The breakfasts are good and there is a roof terrace with excellent views over the city and of Vesuvius. But the aspect that makes it stand out above and beyond other hotels is the superb customer service. The staff took care of our every need, hunting out restaurants that met our dietary requirements and booking them for us. Similarly, they found out what we particularly liked for breakfast and ordered it in specially for us the following day. In our experience it was exceptional.
Five stars!

2026-08-28 • via Nuitee
L
Leonella • extended_group • us
8
Will not stay here again.
Pros:

Great location. The staff offered coffee at no charge

Cons:

One of our rooms did not have a air conditioning that was cooling enough.
Staff was not helpful in changing the room for us.
Parking was hard to find and was a long walk with luggage on old style stone streets.

2026-08-28 • via Nuitee
S
Sebastian • family_with_children • de
10
2026-08-23 • via Nuitee
T
Theo • couple • au
9
Great stay in the middle of the old town
Pros:

Close central location
Very nice and helpful staff

Cons:

Breakfast options could be more diverse with more fresh options available

2026-08-22 • via Nuitee
K
Kate • couple • gb
9
Wonderful stay in piece of Napoli history with brilliant staff
Pros:

It was truly spectacular- modern old world elegance - huge room and lovely oasis of calm off the bustling streets of Naples. The staff were exceptional - could not do enough for you and so friendly and welcoming.

2026-08-13 • via Nuitee
N
Nahima • extended_group • fr
9
Fabuleux! Je recommande pour la localisation , l accueil, la propreté et le service aux client! Une très belle expérienc
Pros:

Un accueil fabuleux , des chambres propres , grandes, avec tout le nécessaire , la bouteille d eau chaque jour (un petit détail qui a son importance) , l hôtel atypique, et la localisation parfaite !

Cons:

Tout était parfait

2026-08-11 • via Nuitee
K
Katherine • family_with_children • us
8
Pros:

VERY FRIENDLY AND HELPFUL STAFF. GREAT BREAKFAST.

Cons:

A LITTLE HARD TO FIND. OLD AND CRAMPED ELEVATOR.

2026-08-06 • via Nuitee
O
Olga • solo_traveller • es
10
Pros:

Edificio histórico reformado con gusto. En el centro histórico y a un paso de todos los puntos de interés.

2026-08-05 • via Nuitee
C
Cusumano • family_with_children • us
10
A walking city and close to thing to buy for food and drink. Taxi were easy to get.
Pros:

Great room for a family . comfortable bed for parents and loft for 2 young adults .
Also a pull out couch that we did not use for sleeping .
Loved the 14foot doors and black out shutters also 14 feet ( found out they were 300 years old and restored.
Breakfast was a good spectrum if you are looking for an egg and meat breakfast otherwise plenty of on the road coffee and cake / sweets for the typical Italian breakfast.

Cons:

Naples is Naples and was a fun visit . Graffitii in a part of Naples aside of that all was well.

2026-08-05 • via Nuitee