Comfort Apartments Box Hill

Hotels
•
Comfort
7.5 (607 reviews)
1 Elland Avenue , Box Hill , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Grocery deliveries
Wheelchair accessible
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
5.46
Multiple reviews highlighted cleanliness issues, including dirty rooms and unkempt areas.
Service
8.43
Most reviews noted friendly staff who were helpful and accommodating.
Location
8.97
Convenient location close to public transport and hospitals.
Room Quality
6.92
Some guests found the rooms comfortable, while others reported issues with furnishings.
Amenities
6.45
Amenities were mentioned with mixed reviews regarding availability and quality.
Value for Money
8.41
Competitive pricing noted, especially given the location.
Food and Beverage
7.46
No specific mention of food and beverage options; assumed standard.
Overall Experience
7.93
Overall experience varied significantly with several positive and negative remarks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 03:27

Property Description

Modern Accommodation Near City Center

Convenient Location: Situated just a 5-minute walk from Box Hill Central, our hotel offers easy access to public transportation and nearby hospitals.

Fully Equipped Apartments: Enjoy the comfort of air-conditioned rooms with a fully equipped kitchen including a dishwasher, microwave, toaster, and fridge.

Nearby Attractions: Explore the beauty of Olinda and Mornington, both a short drive away. With Melbourne Airport in close proximity, your journey is made hassle-free.

Book your stay at City Edge Box Hill Apartment Hotel for a convenient and comfortable experience.

Important information:

Please note that the apartments will only be serviced Monday to Friday. There is no housekeeping service on Saturdays, Sundays and Public Holidays.

Please note that City Edge Box Hill requires a credit card pre-authorization upon check in.

Please note that there is a 3% charge when you pay with an American Express credit card.
Please note that there is a 1.5% charge when you pay with a Visa, Mastercard or China UnionPay credit card.
Please note that there is a 1.4% charge when you pay with WeChat pay or AliPay.

Guests under the age of 18 can only check in with a parent or official guardian. The legal guardian must provide a current photo ID or proof of guardianship if requested upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 15 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for AUD 10 per person per night when using an available cot.
    People no matter the age stay for AUD 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 607 reviews
Cleanliness: 5.46
Service: 8.43
Location: 8.97
Room Quality: 6.92
Amenities: 6.45
Value for Money: 8.41
Food and Beverage: 7.46
Overall Experience: 7.93
H
halachi • couple • au
6
Pros:

Reception available after hours
Room upgrade offered
Free parking offered

Cons:

No bottle of water available at arrival
No vending machine on site
Had to walk for 15 mn to find coles before they close by 5 mn

2026-02-13 • via Nuitee
B
Bush • couple • au
8
The accommodation was very well positioned, Compact, but clean, quiet, and convenient.
Pros:

It was compact which is fine. And nice and clean which we appreciated. Also quiet except for the occasional hall way noise.

Cons:

The kitchentte deserves an inventory stock take. For example, only glassware were 2 champagne flutes.
The street and lane outside the reception was untidy and unkempt, which is not necessarity the venues responsibility but it made the area feel dingey and perhaps unsafe.

2026-02-12 • via Nuitee
J
Jia • extended_group • au
10
2026-02-11 • via Nuitee
M
Michele • couple • au
3
2026-01-31 • via Nuitee
A
Anita • solo_traveller • au
9
Pros:

Good air con, comfy bed, well equipped kitchen

Cons:

Bathroom needs a little maintenance

2026-01-31 • via Nuitee
K
Kang • family_with_children • au
10
2026-01-30 • via Nuitee
R
Rashneel • solo_traveller • au
6
2026-01-29 • via Nuitee
L
li • solo_traveller • au
8
2026-01-28 • via Nuitee
S
Suzanne • solo_traveller • au
4
Cons:

Air con made a high pitch noise so couldn't use it and no other rooms available

2026-01-26 • via Nuitee
L
LEE • family_with_children • au
2
2026-01-26 • via Nuitee
P
Pete • couple • au
10
2026-01-25 • via Nuitee
J
jiafeng • couple • cn
6
2026-01-23 • via Nuitee
Q
Qing • solo_traveller • au
10
Had a great stay, very comfortable with everything I needed. Thank you to the staff Steve who was super friendly. Will d
Pros:

Great amenities, lovely staff. Quiet location, close to Box Hill shopping centre.

Cons:

N/A

2026-01-23 • via Nuitee
C
Cory • couple • au
9
Reasonably priced
Pros:

Reasonably priced. I score a solid 3.5 with additional amenities. Shower is good.

Cons:

The mattress is cheaper thin inner spring. It's good enough but could be better.

2026-01-21 • via Nuitee
L
Leah • couple • au
9
2026-01-20 • via Nuitee
B
Brian • solo_traveller • au
6
Pros:

Helpful staff

Cons:

AirCon was quite noisy.

2026-01-20 • via Nuitee
T
Teagan • couple • au
10
2026-01-19 • via Nuitee
M
Michael • couple • au
7
2026-01-19 • via Nuitee
X
Xiao • couple • cn
10
Pros:

Very reasonable price for this super convenient location. Few mins to the box hill central. The staff is very helpful. A good choice for short travel.

2026-01-19 • via Nuitee
T
Teagan • couple • au
10
2026-01-19 • via Nuitee