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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Hiking
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BBQ facilities
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Non-smoking throughout
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Electric vehicle charging station
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Indoor pool
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Toilet with grab rails
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Outdoor furniture
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Sun loungers or beach chairs
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Picnic area
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Wine/champagne
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Fruits
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Spa/wellness center services
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Beauty Services
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Fitness/spa locker rooms
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Tennis equipment
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Manicure
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Pedicure
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Face masks for guests available
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Delivered food - securely covered
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
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Themed dinner nights
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Country Mansion Setting
The Spa Hotel, a refined country mansion near Tunbridge Wells Rail Station, offers a serene retreat within 14 acres of lush gardens. Guests can indulge in the swimming pool, sauna, and a range of beauty treatments.
Wellness and Fitness Amenities
With 2 gymnasiums, a steam room, and a tennis court, The Spa provides ample opportunities for guests to stay active and rejuvenate. The facilities cater to both fitness enthusiasts and those seeking relaxation.
Elegant Dining and Event Spaces
Indulge in modern British cuisine at The Orangery restaurant or explore the all-day menu. The hotel also boasts versatile banqueting and conference facilities, perfect for hosting events of various sizes.
Experience luxury and tranquility at The Spa Hotel - book your stay now for a memorable retreat.
This property recommends that all spa treatments are booked in advance of arrival to avoid disappointment. Please contact the spa direct using the contact details on your booking form.
All rooms now have air conditioning.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Location
Guest Reviews
Beautifully refurbished, every member of staff was engaged and welcoming. It had a great feel, an independent hotel that values it guests and delivers excellent service.
Everything
Les chambres spacieuses, le sens de l'accueil, le spa très propre et bien équipé, le petit déjeuner était très copieux, la literie incroyable.
Le vrai plus de cet hôtel est le personnel : uniformes, gentillesse, disponibilités et serviabilité. Exceptionnel.
Tout était parfait. Juste un bémol : je n'ai jamais trouvé comment avoir de l'eau chaude dans la salle de bain 😔
Breakfast was poor and very greasy
The room was on the top floor in the roof and therefore too warm with an AC that didn't work very well
The bathroom was very nice but let down by a very weak shower
Massage was absolutely excellent
Danny on reception was lovely but most staff disinterested
Breakfast
Shower
Room
Well presented hotel in a good location. Lots of facilities and a short walk from town
Nothing
Although staff are very friendly, but customer service is very poor. I sent them an email and they did not respond for 16 days although I called them a couple of times.
Air conditioned bedroom fully controllable
Staff could be a little more attentive in the restaurant
I can only say that the Spa Hotel flatters to deceive. The frontage gives the impression of a grand five star hotel and the reception and lounge area are to match. However the bar lacks atmosphere and the decor is mostly 50 shades of grey, grey walls, grey carpet, grey wood work etc., it's all a bit yesterday. The food was quite unremarkable. Diner was okay but not memorable and breakfast suffered from the bain of many hotels; a partially working toaster that was so slow it would have been quicker to show the bread a heated argument! How difficult is it to get some decent working toasters?
Our room, on the top floor was large but didn't quite cut it. The tea tray set up where there's no socket for the kettle, a wall mounted TV that didn't swivel towards the bed and a wardrobe with the hanger rail fixed so high my wife couldn't reach the hangers; all daft things that detract from a top notch room. But, above all the bathroom, one of the largest hotel bathrooms I've seen had one of the smallest baths ever with just a spray-head over the bath as a shower. The tiny bath made for a really narrow shower with a nasty flimsy, steel, sharp edged soap tray intruding into the showering space. Just seemed rediculous given the floor area available for a bigger bath and a nice separate shower cubicle. The hotel boasts of having been refurbished so I just wonder if perhaps our room had not yet been done.
This is my go to hotel when I visit family. Never disappoints. Beautiful hotel, very clean, wonderful air conditioned bedrooms ( which were so welcome as I was there during a heatwave). Parking a dream, which in this area is almost unheard of.
One thing I must mention. It looks like more training has been given on allergies. Mum is Coeliac and for the first time her food was served on a plate that had a sticker confirming gluten free which was very reassuring.
I wish I could name and thank all staff as they are all so helpful and welcoming. I must mention the fab young man who was managing the bar on Sunday Evening ( wish I'd got his name). He was rushed off his feet but took time to go through menu and then delivered our order in person to the kitchen to ensure the chef understood the dietary needs and used the separate fryer etc for our order. That young man should be applauded for his Care and knowledge .
Roll on our next visit.
Great spa, clean rooms nice garden
Draft beers
Restaurant /Bar
None
The location is great. Electric car charging facility is a bonus
Firstly, I’ve stayed here a few times, but, there are niggles. It’s a 4* hotel, that, in places is feeling tired
But, my bigger gripes.
The iron in the bedrooms are the horrible cheap electric ones, with no steam. They don’t get a crease out of anything. Worse, their cables are threaded through the ironing board, so, it’s always snagging. And feels cheap
The clothes rails in rooms have plentiful hangars. But, the room I was in, had double bar set up, but the lower bar was too close to the floor to hang men’s shirts on, and the upper bar wasn’t far enough away from the lower bar, so, your ( freshly ironed, still creased) shirts could not hang freely, and you ended up with more creases. Cracking result!
And don’t get me started on the drinks prices in the bar. Coke is only served in 200ml bottles, and works out 50% more expensive than beer for a pint. (And they charge you something like £2.50 for unlimited water, which I presume is tap water (albeit the menu says filtered)
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