Kimpton Journeyman Hotel by IHG

Hotels
Kimpton Hotels
9 (373 reviews)
310 E Chicago Street , Milwaukee , us

Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Exceptional staff
Beautiful hotel
Great location
Cons:
Cleaning issues
Service inconsistencies

Categories

Cleanliness
6.89
Rooms were not clean and the cleaning service was inadequate.
Service
9.86
Great customer service from staff, although check-in experience was impersonal.
Location
9.9
Great location; easy access to the Milwaukee Art Museum and other attractions.
Room Quality
9.35
Beautiful and spacious rooms highlighted in positive reviews.
Amenities
9.38
Standard amenities found, but some service issues with food and drink availability.
Value for Money
8.34
Price/Performance ratio questioned due to cleanliness and service issues.
Food and Beverage
8.89
Food was great, especially the cheese curds, but service availability was lacking.
Overall Experience
9.36
Overall, the experience was positive despite some setbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:27

Property Description

Rooftop Bar and Lounge Area
Experience luxury at its finest with our rooftop bar offering stunning views and a relaxing lounge area for you to unwind and enjoy a refreshing drink.

On-Site Restaurant and Fitness Centre
Indulge in exquisite culinary delights at our on-site restaurant or stay active at our state-of-the-art fitness centre, ensuring a well-rounded and enjoyable stay.

Complimentary Bicycles and 24-Hour Front Desk
Explore the city at your own pace with our free bicycle rentals and rest assured with our attentive 24-hour front desk staff always ready to assist you.

Book your stay at The Kimpton Journeyman Hotel now and elevate your travel experience with our top-notch amenities and exceptional service.

Important information:

Kimpton Hotels considers 10 or more rooms a group. Kimpton Hotels reserves the right to cancel 10 or more rooms booked online. Please contact the hotel directly if you are booking 10 or more rooms.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MKE

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 40 per day.

Location

Guest Reviews

9
Based on 373 reviews
Cleanliness: 6.89
Service: 9.86
Location: 9.9
Room Quality: 9.35
Amenities: 9.38
Value for Money: 8.34
Food and Beverage: 8.89
Overall Experience: 9.36
L
Lori couple us
10
2026-05-15 via Nuitee
L
Lissa A. Martinez couple us
9
Pros:

Super cute and clean property, very dog friendly, good location.

2026-05-11 via Nuitee
F
francesco couple it
5
Pros:

rumore insopportabile la notte

Cons:

rumore

2026-05-03 via Nuitee
G
Gemma couple us
9
2026-04-23 via Nuitee
V
Veronica family_with_children us
8
Bien pero vale lo que pagas
Pros:

Esta muy bien ubicado

Cons:

Es un poco caro para lo que optienes

2026-04-23 via Nuitee
J
John couple us
10
Pros:

Excellent customer service very friendly staff!

2026-03-24 via Nuitee
N
Noah couple us
9
2026-03-08 via Nuitee
B
Beverly couple us
8
2026-02-23 via Nuitee
A
Aubrey couple us
10
Great Location, Beautiful Stay
Pros:

The property was very modern and clean. The staff was extremely friendly. We also really enjoyed the upstairs rooftop bar area and fresh cold water in the lobby.

Cons:

Nothing

2026-02-23 via Nuitee
T
Tifashia couple us
1
2026-01-21 via Nuitee
E
Erna family_with_children us
5
2026-01-19 via Nuitee
J
James couple us
10
Nice all in one stay with top tier bar and nice restaurant along with awesome hotel and location.
Pros:

Nice room and facility. Staff were accommodating. Nice bar.

Cons:

Get ready to pay $45 per night for valet parking.

2026-01-14 via Nuitee
E
EMMANUELLE solo_traveller fr
9
2026-01-02 via Nuitee
B
beverlymJ1955MR Family San Antonio, Texas
10
downtown Milwaukee excellence
Pros:

The Journeyman is an AWESOME hotel!! We loved everything about it! The room was beautiful and very clean. The food at both restaurants was great-especially the cheese curds. :) The staff was exceptional and gracious. One of our favorite Kimptons!
Bev Milam and Louis Cusimano

2025-11-09 via Tripadvisor
J
jb76orange Friends getaway Troy, Michigan
8
Great OG Kimpton in MKE but needs more Kimpton focus
Pros:

My recent stay at The Kimpton Journeyman started off promising with excellent pre-arrival communication. I reached out via email before my visit, and the team was responsive and accommodating. As a top-tier IHG member, I was delighted to receive an incredible suite upgrade, which was a thoughtful gesture and much appreciated. Unfortunately, the positive momentum ended there.
At check-in, the front desk experience felt impersonal and transactional. There was no acknowledgment of IHG status, no recognition of the milestone birthdays we were celebrating (the very reason for our stay), and no note, waters, or welcome amenity waiting in the room—small but meaningful details that Kimpton typically does so well. I had chosen to celebrate this special occasion at Kimpton precisely because of the brand’s reputation for warmth and personal touches, but sadly, it didn’t feel like much of a celebration.

We had hoped to kick off the afternoon by relaxing with a drink at the hotel’s restaurant or rooftop bar, but around 2 p.m. we were told they weren’t serving at Tre Rivali—apparently because the person who makes drinks was on break. The Outsider was closed. It was disappointing, especially since we were eager to spend time (and money) enjoying the property. Even just being able to order a glass of wine or beer would have made a difference, but the lack of hospitality in that interaction was surprising and inconsistent with Kimpton’s usual service standards.

To end the stay, valet service was another letdown. We texted for our car at 5 a.m., and it took nearly 40 minutes to arrive. There was only one other guest waiting, so the delay felt excessive. For $45 in overnight parking—especially for a stay under 14 hours—that kind of wait is hard to justify.

Overall, while I appreciated the upgrade and pre-stay communication, the rest of the experience didn’t live up to Kimpton’s typically exceptional brand promise. I truly wanted to make this a celebratory start to a birthday getaway, but instead it felt forgettable. I hope this property can refocus on the small touches and genuine hospitality that make Kimpton so special. Location is great to the airport and to walk around town though.

2025-11-05 via Tripadvisor
M
marlab112018 Friends getaway Chicago, Illinois
10
Attentive Valets & Beautiful Hotel
Pros:

The hotel is beautiful. Our room was spacious and lovely! Jared and Keelon are fantastic valets. I had left my phone in the car and we were racing to make it to a wedding. They ran and grabbed my phone for me and we made it to the wedding in time.

2025-10-27 via Tripadvisor
A
Arnold couple ch
5
As bad as it can get
Pros:

Location and frontdesk staff

Cons:

Rooms were not clean and even after telling it, bath tub was clean but I think they do not have a vaccun cleaner.
No coffe maker in room even it was confirmed with booking - comment: that is not standard. Supplied one and was not cleaned/replenished next day. Upon complaint, it was removed. Again to frontdesk and a new one was brought to room, but now NOT Nespresso, instead Chefwave-something with low quality coffee.

Never heard anything from GM, even front desk staff reported it and I trust them

Price/Performance ratio very bad an not worth $300+ per night.

2025-10-23 via Nuitee
C
Carlos solo_traveller es
9
2025-10-17 via Nuitee
I
israelgN4619DQ Business
10
Great customer service
Pros:

Received great customer service from Z from 3rd shift! She greeted us with a welcoming smile and made sure we went back to our room with everything we needed! 5 stars!

2025-10-11 via Tripadvisor
K
kenneth couple us
10
LOCATION LOCATION
Pros:

Third ward rocks! We walked to the Milwaukee Art Museum.

2025-10-09 via Nuitee