The Cloud One New York-Downtown, part of the Motel One Group

Hotels
8.7 (2072 reviews)
133 Greenwich Street , New York , us

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Excellent location near 9/11 Memorial, Brooklyn Bridge and transit
Very good breakfast / restaurant and coffee
Helpful and welcoming staff; good package handling
Great views and comfortable beds
Clean rooms and well-maintained public areas
Cons:
Rooms are small (multiple mentions)
Occasional service lapses at breakfast and one reported unsettling staff interaction
Minor room issues: shower not closing, small closet
Bar closed late / no complimentary water in fridge in some rooms
Some cleanliness lapses reported (hair in shower)

Categories

Cleanliness
8.7
Generally praised as very clean in multiple reviews, with occasional issues noted (some hair left in the shower).
Service
8.5
Staff frequently described as welcoming and helpful (Elena praised, package handling, friendly bartenders), though isolated negative incidents reported (breakfast staff poor service, an unsettling evening staff interaction).
Location
9.3
Consistently highlighted as a major strength — excellent/central location near the 9/11 Memorial, Brooklyn Bridge and transit, cited as 'fantastic' and 'top' by many reviewers.
Room Quality
8.2
Rooms praised for comfort, beds and views, but multiple mentions of very small rooms, a shower door that didn't close properly and a small closet.
Amenities
8.3
Good lounge/restaurant and useful services (package holding, express check-out), offset by issues like no complimentary water in fridge, bar closed late and preference concerns (carpeted rooms).
Value for Money
8.7
Not explicitly discussed in reviews; assigned the target overall rating as representative of typical value perception.
Food and Beverage
9
Breakfast and hotel restaurant receive strong positive remarks (described as amazing/exceptional and good coffee), though some reviews report slow or poor breakfast service on occasion.
Overall Experience
8.9
Majority of reviews report a very good stay with great views and willingness to return; a few isolated service/room issues slightly temper the overall praise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:35

Property Description

Luxurious Accommodations
Experience comfort and style at The Cloud One New York-Downtown, where every room offers modern amenities like air conditioning, flat-screen TVs, and city views for select units.

Convenient Location
Situated just steps away from the National September 11 Memorial & Museum, our 4-star hotel provides easy access to iconic landmarks like One World Trade Center and Brooklyn Bridge.

Exceptional Service
Our 24-hour front desk staff fluent in English and Spanish are dedicated to ensuring your stay is seamless and memorable. Plus, enjoy a delicious buffet or continental breakfast to start your day off right.

Book now and indulge in a sophisticated stay at The Cloud One New York-Downtown, by the Motel One Group.

Important information:

When booking 8 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Guest Reviews

8.7
Based on 2072 reviews
Cleanliness: 8.7
Service: 8.5
Location: 9.3
Room Quality: 8.2
Amenities: 8.3
Value for Money: 8.7
Food and Beverage: 9
Overall Experience: 8.9
E
Erica • extended_group • us
10
Elena was the best she solved a slight issue I had upon checking into my room it was not what I was expecting. So went t
Pros:

Have stayed there in the past. Love the location. The Brooklyn Bridge is near by and the memorial is literally across the way. O’Hara is near by as well a old school pub with a lot of history

Cons:

N/A

2026-08-08 • via Nuitee
C
Carla • couple • de
10
2026-08-08 • via Nuitee
L
Lina • extended_group • us
10
2026-08-08 • via Nuitee
B
Botagoz • family_with_children • us
9
2026-08-08 • via Nuitee
J
Jorge • solo_traveller • us
8
2026-08-08 • via Nuitee
C
Chikanele • family_with_children • us
8
Overall, it was a great location
Pros:

The breakfast was amazing

Cons:

The room was a little noisy- the AC

2026-08-08 • via Nuitee
B
Babie • couple • us
10
2026-08-08 • via Nuitee
J
Jing • family_with_children • ca
9
2026-08-07 • via Nuitee
S
Stefania • couple • ch
8
Absolut empfehlenswert
Pros:

Top Lage
Aussergewöhnliches Frühstück
Sehr sauber
Super bequemes Bett

Cons:

Kleiner Schrank

2026-08-07 • via Nuitee
M
Mónika • couple • hu
10
2026-08-07 • via Nuitee
M
Michel • extended_group • br
6
Boa localização, mas entrega pouco em serviço
Cons:

Atendimento no café da manhã deixou muito d desejar!
Demora no atendimento, má vontade dos atendentes, pedido errado e pressa durante o atendimento, virando as costas antes de finalizarmos os pedidos, não estavam preparados para muitos hóspedes.

2026-08-07 • via Nuitee
J
Jason • couple • us
9
Great hotel near WTC with welcoming and helpful staff.
Pros:

Clean room with great staff, beautiful lounge and restaurant.

2026-08-06 • via Nuitee
M
Marina • couple • uz
10
2026-08-06 • via Nuitee
N
Naomi • family_with_children • cw
9
Cloud one NYC
Pros:

The restaurant where we had breakfast every morning was amazing and had really good coffee. The hotel staff was very nice and we could easily send our packages to the hotel and pick them up at the frontdesk. Very close to the 911 memorial, also to the oculus center. Not too far from Brooklyn bridge.

Cons:

The rooms were really really small.

2026-08-06 • via Nuitee
F
Fabian Andres • solo_traveller • co
9
Pros:

Good location, comfortable and express check out

2026-08-06 • via Nuitee
T
Teresa • family_with_children • es
9
2026-08-06 • via Nuitee
L
Louis • couple • de
10
Genau das was ich erwartet habe
Pros:

Frühstück war sehr gut. Lage ist Top. Ausstattung im Zimmer ist mehr als Ausreichend. Das Personal war sehr freundlich.

Cons:

Keine Mängel

2026-08-06 • via Nuitee
R
Raquel • solo_traveller • es
10
Pros:

Todo

Cons:

Nada

2026-08-05 • via Nuitee
M
Mariusz • family_with_children • pl
10
Perfekcyjna lokalizacja, fantastyczny pobyt z widokiem na baseny WTC
Pros:

Fantastyczna lokalizacja, widok z 24 piętra,obsługa, możliwość przechowania walizek po wymeldowaniu

Cons:

Brak uwag

2026-08-05 • via Nuitee
M
Malik • extended_group • us
8
2026-08-05 • via Nuitee