The Cloud One New York-Downtown, by the Motel One Group

The hotel is located close to several train stations, the World Trade Center, and enjoyable restaurants

clean room staff bar and air conditioning

room clean, aircon noisy

Hotel was nice and staff was friendly, but during our stay the fire alarm malfunctioned at 6 am for 30 minutes, and again the next night at 1 am.

I continue to return to this property due to the great location, rooftop bar, and overall size and space of the rooms. All of this is hard to find in Manhattan!

The Cloud One Hotel is in a fantastic location – directly across from Ground Zero and just steps from major downtown landmarks and subway stations. It’s brand new, clean, and stylish, with a modern design that feels fresh and welcoming. The rooms are quite small, as is typical in NYC, but very well-designed and comfortable for short stays.

Such an amazing experience! A clean and beautiful hotel. The staff was so kind and quick! We really enjoyed staying here for our one year anniversary

Had a great stay here. Got the 2 queen corner room with the river and memorial pool view and it was stunning. Front desk were very nice and helpful. Would 100% stay again!

The hotel itself is beautiful and the location is great if you’re looking to stay in the Financial District in Manhattan. The front desk staff was friendly and extremely helpful in getting us everything we needed. The room was just what we needed: clean, well kept, and updated/modern.

Great place to stay in nyc amazing view, great room, great location

Enjoyed our weekend stay at this hotel. We were welcomed by the staff in a very nice and friendly way. They made sure to provide us all details upfront for our stay and also for the discounted parking. Location is great and convenient to many subway lines running through lower Manhattan all the way through the city. Would recommend and stay again

on the center of everything

Easy access to everything

The hotel was a pleasure to stay at.

We booked this hotel for two nights and on the first night the room assigned to us (1204) had “skid” marks on the toilet bowl and the sink was clogged building up water as you use the faucet that was also leaking. We got to the hotel late at night and we were exhausted to come downstairs and complain about it. We decided to go to sleep and deal with that first thing in the morning. Barely we could sleep because the air conditioner was so loud and making this “dripping” noise the whole night. Next day we spoke to one the receptionist and she assigned a second room to us (1207). As soon we opened the door we could smell this wet dog/mold smell. Because we had this just one more day in New York, on our way out we talked to same person about the smell and she mentioned that the room had that smell because it was closed (???). Thought hotels in downtown Manhattan had a high rotation of clients. When we came back to the hotel in the evening and we opened the door the smell was really bad. We decided to spray a spray a cologne until we figured it out what to do until I walked beside the bed on the right side and noticed that the whole carpet on that side was soaking wet. Now it made sense the “wet dog/mold smell”. We again complained about it and asked them to change our room again and their first response was to send a clear with two little cleaning cloths to “dry” the carpet. After a a third change that they decided to assign a 4th room (upgraded) which was decent to sleep in.

First time staying at The Cloud. World Trade Center literally one block from hotel. Hotel set in heart of financial district. Would definitely stay again!

Great place! Would love to be back!

This was our second time staying at this property and we would choose it again! The only thing that bothers me a tiny bit is that the elevators are slow, but that doesn’t affect the stay at all.. I just have to work on my patience haha

Clean and quiet.

Very helpful staff. Recommended tourist spurs and restaurants