The Cloud One New York-Downtown, part of the Motel One Group

Hotels
8.7 (2072 reviews)
133 Greenwich Street , New York , US

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Terrace
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Excellent location near 9/11 Memorial, Brooklyn Bridge and transit
Very good breakfast / restaurant and coffee
Helpful and welcoming staff; good package handling
Great views and comfortable beds
Clean rooms and well-maintained public areas
Cons:
Rooms are small (multiple mentions)
Occasional service lapses at breakfast and one reported unsettling staff interaction
Minor room issues: shower not closing, small closet
Bar closed late / no complimentary water in fridge in some rooms
Some cleanliness lapses reported (hair in shower)

Categories

Cleanliness
8.7
Generally praised as very clean in multiple reviews, with occasional issues noted (some hair left in the shower).
Service
8.5
Staff frequently described as welcoming and helpful (Elena praised, package handling, friendly bartenders), though isolated negative incidents reported (breakfast staff poor service, an unsettling evening staff interaction).
Location
9.3
Consistently highlighted as a major strength — excellent/central location near the 9/11 Memorial, Brooklyn Bridge and transit, cited as 'fantastic' and 'top' by many reviewers.
Room Quality
8.2
Rooms praised for comfort, beds and views, but multiple mentions of very small rooms, a shower door that didn't close properly and a small closet.
Amenities
8.3
Good lounge/restaurant and useful services (package holding, express check-out), offset by issues like no complimentary water in fridge, bar closed late and preference concerns (carpeted rooms).
Value for Money
8.7
Not explicitly discussed in reviews; assigned the target overall rating as representative of typical value perception.
Food and Beverage
9
Breakfast and hotel restaurant receive strong positive remarks (described as amazing/exceptional and good coffee), though some reviews report slow or poor breakfast service on occasion.
Overall Experience
8.9
Majority of reviews report a very good stay with great views and willingness to return; a few isolated service/room issues slightly temper the overall praise.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:35

Property Description

Luxurious Accommodations
Experience comfort and style at The Cloud One New York-Downtown, where every room offers modern amenities like air conditioning, flat-screen TVs, and city views for select units.

Convenient Location
Situated just steps away from the National September 11 Memorial & Museum, our 4-star hotel provides easy access to iconic landmarks like One World Trade Center and Brooklyn Bridge.

Exceptional Service
Our 24-hour front desk staff fluent in English and Spanish are dedicated to ensuring your stay is seamless and memorable. Plus, enjoy a delicious buffet or continental breakfast to start your day off right.

Book now and indulge in a sophisticated stay at The Cloud One New York-Downtown, by the Motel One Group.

Important information:

When booking 8 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LGA

Location

Guest Reviews

8.7
Based on 2072 reviews
Cleanliness: 8.7
Service: 8.5
Location: 9.3
Room Quality: 8.2
Amenities: 8.3
Value for Money: 8.7
Food and Beverage: 9
Overall Experience: 8.9
M
Michael • solo_traveller • us
8
2026-10-17 • via Nuitee
Z
Zulay • couple • us
10
2026-10-17 • via Nuitee
R
Ralf • couple • de
9
Pros:

Super Lage, sehr freundliches Personal.

Cons:

Nicht gerade günstig

2026-10-16 • via Nuitee
A
Alfonso • family_with_children • es
8
Cons:

ruido en las habitaciones

2026-10-16 • via Nuitee
M
Marion • solo_traveller • de
8
Good but not exceptional
Pros:

The breakfast is exceptional and definitely worth booking with the room (price is a steal compared to what you get for that in NYC usually...). Rooms are ok but you can tell the building is a bit older - they tried to give it a modern vibe though and it was very clean.

Cons:

The lobby smelled like weed the whole time I was there and staff was not super friendly. When I didn't know how to turn off my AC they basically laughed at me on the phone. No gym. All in all a bit overpriced for what you get (at least when I booked - price might have been up due to events in the city though).

2026-10-15 • via Nuitee
R
Rene • couple • br
10
HOTEL MARAVILHOSO COM ATENDIMENTO PERFEITO
Pros:

atendimento perfeito. cafe da manha ótimo e personalizado. restaurante muito bom. pessoas sensacionais. atendimento perfeito. foram me pegar no aeroporto (cortesia). foi fantástico a experiencia

2026-10-15 • via Nuitee
M
Mathieu • couple • ca
9
Great stay and perfect for a quick gateway
Pros:

Very well located, they accommodated a room change and the bed was very comfortable

Cons:

Getting to the property with a car can be a bit harder as you cannot park in front of the hotel without blocking the street.

2026-10-15 • via Nuitee
B
Bridget • solo_traveller • ie
8
2026-10-15 • via Nuitee
F
Fabiola • extended_group • us
10
Pros:

Easily accessible, staff was always nice and helpful

2026-10-15 • via Nuitee
E
ezequiel • couple • us
10
2026-10-15 • via Nuitee
A
Amelie • couple • de
10
Pros:

Tolles Hotel! Wir würden es auf jeden Fall wieder buchen.

2026-10-15 • via Nuitee
A
Aykut • couple • tr
5
Parasını haketmeyen bir hotel.
Pros:

Konumu çok güzel ve yatakları rahat.

Cons:

Kesinlikle parasını haketmeyen bir hotel. Odalarda su yok ücretli satıyorlar. Oda terlikleri yok. Klima aşırı sesli çalışıyor ve rahatsız edici seviyede tüm otelde öyleymiş bişey yapamıyorlar bu konuda.

2026-10-15 • via Nuitee
C
Claudia • family_with_children • de
10
Wunderbares Hotel in toller Lage
Pros:

Alles super. Bequemes Bett, tolle Aussicht und sehr schöne Lage.

Cons:

Beim Frühstück mussten wir teilweise sehr lange warten. In der Umgebung gibt es viele Spots, sodass man auch auswärts gut essen kann.

2026-10-15 • via Nuitee
A
Athreya • solo_traveller • gb
9
Good value for money and nice location
Pros:

The bar on the 6th floor was great and had exceptional service

2026-10-14 • via Nuitee
B
Brianna • family_with_children • us
6
Okay
Pros:

Okay

Cons:

check-in

2026-10-14 • via Nuitee
A
Amy • extended_group • gb
10
2026-10-14 • via Nuitee
P
Peter • solo_traveller • gb
9
Pros:

Great breakfas option and location

Cons:

all good

2026-10-13 • via Nuitee
G
Gabriel • couple • se
8
2026-10-13 • via Nuitee
V
VOLODYMYR • solo_traveller • us
10
Pros:

Breakfast, view, location

2026-10-13 • via Nuitee
T
Tiffany • couple • us
9
We would definitely return to this comfortable and convenient hotel!
Pros:

Loved the location, the comfortable beds, and the friendly staff. They even had umbrellas for us when it rained one day. It’s so close to the subway and the mall, making it incredibly convenient. We would definitely stay here again. Rooms are also clean and the room service was great.

Cons:

The room was dark and only had side lights by the bed, a light under the tv, and one in the hallway, which didn’t extend light into the room. Also, we wish they had coffee brewing in the lobby. The cafe downstairs had friendly staff, but only one guy seemed to know what he was doing so it was incredibly slow. We tried having breakfast there, but after thirty minutes of waiting, our waitress never returned, so we gave up.

2026-10-13 • via Nuitee