The Feathers Hotel, Helmsley, North Yorkshire - The Coaching Inn Group

Hotels
9 (1910 reviews)
Market Place , Helmsley , gb

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Small rooms
Noise from adjacent areas

Categories

Cleanliness
8.89
Guests noted clean rooms, though some indicated issues like dust and room size being less than ideal.
Service
9.86
Staff were frequently described as friendly, helpful, and welcoming throughout the reviews.
Location
9.4
The hotel is in a great location, often mentioned positively in the reviews.
Room Quality
8.35
Rooms were generally comfortable but some guests expressed concerns about size and temperature.
Amenities
8.88
Amenities included helpful items like bottled water and breakfast provisions, but some aspects lacked attention.
Value for Money
8.84
While some felt the accommodations were good, a few reviews expressed concerns about the cost for room size.
Food and Beverage
8.39
Food was generally well-received, though there was a mixed sentiment regarding the cocktail offerings.
Overall Experience
9.36
Most guests had a positive overall experience, with several indicating a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:11

Property Description

Charming Hotel in the Heart of North York Moors

Local Produce and Cask Ales
Indulge in a delightful experience at The Feathers Hotel's 3 bars offering local produce and a variety of cask ales.

Spacious Function Venue
Host your events in style at the largest function venue in Helmsley with a capacity for up to 200 guests, perfect for special occasions and gatherings.

Explore Nearby Attractions
Discover the rich history of Nunnington Hall manor house just 5 miles away, or take a trip to the iconic Castle Howard located approximately 13 miles from the hotel.

Book your stay at The Feathers Hotel, Helmsley, North Yorkshire for an unforgettable experience!

Important information:

When booking more than 8 rooms, different policies and additional supplements will apply. Please contact property for full terms and conditions after booking.

Children are allowed on request. Contact property with your requirements. Additional fees apply.

Pets are allowed in the classic rooms on request. Additional fees apply, please contact property in advance to ensure a pet-friendly room is allocated.This property might host on-site functions, so noise may be audible in some rooms.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per stay when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1910 reviews
Cleanliness: 8.89
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 8.88
Value for Money: 8.84
Food and Beverage: 8.39
Overall Experience: 9.36
K
Karen • couple • gb
5
Lovely location, unremarkable hotel.
Pros:

Helmsley is a picturesque market town and The Feathers Hotel is in a lovely position in the market Square

Cons:

We arrived at 16.30 to check in, The hotel reception was unmanned with a sign telling us to find a member of staff.
5 minutes past and I managed to to get a barman’s attention. He checked us in.
Luckily we were only staying one night because the room allocated was without doubt the smallest room we have ever seen. And we have been to many pet friendly hotels. We had our labradoodle with us which the hotel knew about and still we had the tiniest room. Slightly larger than a single room.Our suitcase had to stay on the floor a trip hazard but there was no where to put it.

Breakfast staff were fine as was breakfast.

2026-07-25 • via Nuitee
P
Patricia • couple • gb
7
Very friendly staff and central location. Was quite expensive for size of the room
Pros:

Very well located for the town and surrounding countryside. Lively bar downstairs and overlooks market place.

Cons:

Very small room and stayed there over a hot weekend

2026-07-24 • via Nuitee
M
Mark • couple • gb
8
Slightly expensive but pleasant stay
Pros:

Dinner was good,

2026-07-24 • via Nuitee
T
Timothy • couple • gb
9
Lovely and charming place. Friendly helpful staff. clean and confortable room.
Pros:

room was very nice. One member of staff in particular was very nice to us. Ava I believe was her name. LIked the appearance and charm of the place. Great location although parking was a bit odd as we had to avoid the central square and find street parking. Food was good in restaurant.

Cons:

no complaints at all.

2026-07-23 • via Nuitee
L
Linda • solo_traveller • gb
9
A very enjoyable and relaxing stay with my dog.
Pros:

Most things. I didn’t go to the outside behind the pub but did sit outside the front which was very pleasant.
Lovely quiet room with everything I needed.

Cons:

I wasn’t too bothered to use the beer garden. The Black Swan had a lovely beer garden so I did use that to sit out, sorry!

2026-07-22 • via Nuitee
C
Carol • couple • gb
10
2026-07-21 • via Nuitee
J
Julie • extended_group • gb
8
Comfortable ideal location for walking
Pros:

Location & the fanzone although the music on Sunday was far too loud.

Cons:

Feel that for the price breakfast should have been included

2026-07-21 • via Nuitee
A
Andrew • solo_traveller • gb
10
Pros:

All the staff were so friendly and helpful. Lovely cosy restaurant and nice Pub area

Cons:

Quite a few meal options weren't available at evening in restaurant but think they had had a wedding on day before and run out of certain products

2026-07-20 • via Nuitee
A
angela • solo_traveller • gb
10
Pros:

Absolutely wonderful stay,staff very pleasant and helpful, Our dog was welcomed with an arrival pacl ,we had room 31 which was spotless, large comfy bed ,just perfect

Cons:

I can't complain about anything

2026-07-19 • via Nuitee
S
Sally • couple • gb
9
Good value hotel in great position
Pros:

Its position in the town was excellent.
Staff very pleasant and helpful.
Breakfast was very good as was the meal we had in the evening

Cons:

The grout around the tiles in our bathroom was a bit grubby. The room was very small but for one night it was adequate and it was a good price.

2026-07-18 • via Nuitee
M
Martin • couple • gb
8
Pros:

Clean lovely staff

2026-07-18 • via Nuitee
G
gabriele • solo_traveller • de
10
2026-07-17 • via Nuitee
R
Robert • couple • gb
9
Wonderful and will return
Pros:

Very friendly and accommodating staff

Cons:

Nothing wrong with the property but noisy road in front, which of course is no fault of the hotel, just an observation.

2026-07-17 • via Nuitee
L
Linda • solo_traveller • gb
9
Lovely hotel in the heart of a lovely town.
Pros:

What a wonderful place to stay in a very lovely town in a gorgeous part of the country. Wonderful staff who were so welcoming upon arrival, comfy room with a fan and amenities. Great pub below with delicious food. Very close to Rievaulx Abbey, plenty of sites within a short drive.

Cons:

Nothing, it was all fantastic.

2026-07-16 • via Nuitee
S
sarah • couple • gb
10
2026-07-16 • via Nuitee
P
Peter • couple • gb
8
Nice venue. Very friendly staff. Recommended.
Pros:

Clean room with good shower facilities. Restaurant food is good, but has become a bit more nouvelle cuisine since our last visit.

Cons:

Lack of onsite parking. Loose panel on bedhead. Reported to management.

2026-07-15 • via Nuitee
S
Scarlett • couple • gb
10
Pros:

Comfortable room, great location😊

2026-07-14 • via Nuitee
H
Hermanus Jan Daniel • solo_traveller • nl
9
Pros:

Everything

2026-07-14 • via Nuitee
D
Dave • extended_group • gb
10
Relaxing and quintessentially English!
Pros:

The rooms were fantastically appointed and had everything you could wish for including lots of tea and coffee, hairdryer, radio, TV, fan and ironing board. The staff were all really helpful, friendly and cheerful…especially Mr Gavin at breakfast….he was hilarious! Dinner in the hotel was absolutely delicious!
Highly recommend.
We had a wonderful stay!

Cons:

Nothing!

2026-07-12 • via Nuitee
S
Swallow • family_with_children • gb
9
A lovely stay we all loved the music on Sunday what a lovely surprise they were very good nice touc
Pros:

Our own table nice rooms to sit and eat quite lovely buffet
Table nice choice of breakfast very enjoyable staff quick to help very polite nothing to much trouble

Cons:

There was nothing we disliked

2026-07-11 • via Nuitee