Alivio Hotel Cairns

Hotels
8 (2437 reviews)
136-140 Sheridan Street , Cairns , AU

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfy beds / comfortable rooms
Very friendly and helpful staff
Excellent central location (near attractions, park, esplanade access)
Complimentary secure parking
On-site restaurant / nearby cafe and good local Goose cafe
Spa and pool available
Cons:
Noise from traffic and nearby hospitals
Breakfast 'included' limited to $20 voucher causing extra charges
Kitchenette issues (no sink) — dishes washed in bathroom; broken fixtures
Occasional cleanliness lapses (stained duvet, left soap)
Spa pool temperature issues; no phone in room or lobby; no hotel-run bar/restaurant

Categories

Cleanliness
7.5
Generally praised as clean and comfortable in many reviews, but several guests reported issues (stained duvet, someone else's soap left in shower, damp clothes on packing) indicating occasional lapses.
Service
9
Consistently described as very friendly and helpful by multiple guests; a few found staff efforts insincere, but overall service sentiment is strongly positive.
Location
9
Frequently praised for being central, near main attractions, park and esplanade access; some noise from traffic and nearby hospitals and one comment about being slightly further from the Esplanade than desired.
Room Quality
8
Rooms noted as comfortable and spacious with comfy beds and good showers; some negatives include a stained duvet for one guest and occasional dampness reported when packing.
Amenities
7
Good amenities noted (spa/pool, complimentary parking, attached restaurant/cafe), but recurring issues: spa temperature problems, missing sink in kitchenette (dishes washed in bathroom), broken fixtures, and no phone in room/lobby or bar.
Value for Money
7
Mixed sentiment: some guests call it good value, but several strongly complained that 'breakfast included' was only a $20 voucher (insufficient for the cafe), leading to unexpected extra charges.
Food and Beverage
7
Goose cafe vouchers were praised when sufficient and the cafe itself received positive comments, but the $20 voucher policy and the clarification that the hotel restaurant may not be run by the hotel caused notable dissatisfaction.
Overall Experience
9.5
Overall impressions skew positive due to location, comfortable beds and helpful staff; however, several specific operational and cleanliness issues produced mixed experiences for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:05

Property Description

Tropical Paradise Retreat

Convenient Location: Situated just 3 blocks from the city centre and a short drive from the airport, Cairns Sunshine Tower Hotel offers easy access to key attractions.

Relaxation & Recreation: Unwind in the beautiful backyard with a sun deck, outdoor pool, spa, and barbecue facilities - perfect for a leisurely day under the sun.

Explore with Ease: Plan your adventures with advice from the tour desk and enjoy complimentary WiFi and secure parking during your stay.

Book now to experience the perfect blend of relaxation and adventure at Cairns Sunshine Tower Hotel.

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard and 2.5% with Amex or JCB.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

8
Based on 2437 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 7
Food and Beverage: 7
Overall Experience: 9.5
T
Thayanitte • extended_group • gb
9
good location
Pros:

location is good

Cons:

easy to go any where in the city

2026-10-24 • via Nuitee
M
Marc • solo_traveller • be
10
Leuk hotel dicht bij de belangrijke bezienswaardigheden
Pros:

Het personeel van de receptie was heel vriendelijk en heel behulpzaam. Je kon gemakkelijk je grote bagage achterlaten als je de kamer moest verlaten voor je naar de luchthaven ging.

Cons:

in de douche ontbrak een rekje waar je je zeep kon wegzetten.
Het ontbijt was niet in het hotel, maar bij Goose Café. Je kreeg een voucher van 20$ voor Goose Café, maar die dekte meestal niet het bedrag dat je nodig had om te ontbijten.

2026-10-24 • via Nuitee
T
Tammy • couple • au
8
Always great stay just not on level 3
Pros:

Clean and great location

Cons:

Level 3 must be where the cleaners room is located because I could hear washing machines during the night and the cleaners getting their supplies

2026-10-23 • via Nuitee
L
Liesl • solo_traveller • au
9
Pros:

Location and the staff where really helpful.

Cons:

Room smelt a bit and a bit dirty

2026-10-22 • via Nuitee
E
Enrico • couple • it
10
2026-10-21 • via Nuitee
S
Sandra • couple • au
8
Pros:

Thae reception staff were exceptional.

2026-10-21 • via Nuitee
J
Justin • solo_traveller • au
10
2026-10-20 • via Nuitee
J
Joon Soo • solo_traveller • au
8
2026-10-18 • via Nuitee
A
ALISSA • solo_traveller • au
10
Great facilities and helpful staff, very comfortable rooms with a view and restaurant onsite, little bit of a walk into
Pros:

Great staff who were very helpful
Restaurant onsite
Great pool / spa facilities
Comfortable rooms

2026-10-17 • via Nuitee
L
Lara • couple • ch
8
2026-10-16 • via Nuitee
G
Gavin • solo_traveller • au
7
2026-10-15 • via Nuitee
M
Maria • couple • au
5
It was good but averaged bathroom grouting could be cleaner
Cons:

They had no water bottles I. The fridge for very tired and hot guests , was told to drink from the tap

2026-10-13 • via Nuitee
S
Schut • couple • nl
8
Super verblijf gehad.
Pros:

Erg vriendelijk receptioniste, duidelijk uitleg over hotel en omgeving, ruime kamer met zitje en balkon.
Bed en kussen zijn goed en schoon, badkamer zag er keurig uit, alles aanwezig.
Ruime en gratis parkeergarage in de de kelder met ruime parkeerplekken, Alles top geregeld!

Ontbijt voucher voor bij Goose op de hoek, voldoende voor goed stevig ontbijt.
Locatie, halverwege airport en centrum, lopend prima te doen. Slechts 10min.

Prima verblijf, mochten we in de toekomst weer in Cairns komen weten wij waar we moeten zijn.

Cons:

Schuifpui van balkon zat niet goed in de sponning, door regen en wind klapperde die wat.
Erg? Nee, papiertje er tussen en tis klaar, maar moest wel even zoeken waar het geluid vandaan kwam.

2026-10-12 • via Nuitee
N
Nicolas • solo_traveller • au
8
2026-10-07 • via Nuitee
B
Belinda • couple • au
10
2026-09-20 • via Nuitee
S
Simpson • couple • au
4
Did the job
Pros:

Was central to where we needed to be for our stay

Cons:

Our room smelt like bleach and blocked drains was pretty gross.
Breakfast was at a local cafe but no options for vegans.

2026-09-18 • via Nuitee
H
Harold • solo_traveller • au
7
Pros:

It's was ok

Cons:

The location

2026-09-16 • via Nuitee
L
Lorrie • couple • au
10
Pros:

Good location

Cons:

Mould in the shower

2026-09-16 • via Nuitee
K
Kady • solo_traveller • au
9
Really happy customer
Pros:

Very friendly staff, comfortable and good value

2026-09-15 • via Nuitee
M
Mathew • couple • au
8
2026-09-15 • via Nuitee