Alivio Hotel Cairns

Hotels
8 (2437 reviews)
136-140 Sheridan Street , Cairns , AU

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfy beds / comfortable rooms
Very friendly and helpful staff
Excellent central location (near attractions, park, esplanade access)
Complimentary secure parking
On-site restaurant / nearby cafe and good local Goose cafe
Spa and pool available
Cons:
Noise from traffic and nearby hospitals
Breakfast 'included' limited to $20 voucher causing extra charges
Kitchenette issues (no sink) — dishes washed in bathroom; broken fixtures
Occasional cleanliness lapses (stained duvet, left soap)
Spa pool temperature issues; no phone in room or lobby; no hotel-run bar/restaurant

Categories

Cleanliness
7.5
Generally praised as clean and comfortable in many reviews, but several guests reported issues (stained duvet, someone else's soap left in shower, damp clothes on packing) indicating occasional lapses.
Service
9
Consistently described as very friendly and helpful by multiple guests; a few found staff efforts insincere, but overall service sentiment is strongly positive.
Location
9
Frequently praised for being central, near main attractions, park and esplanade access; some noise from traffic and nearby hospitals and one comment about being slightly further from the Esplanade than desired.
Room Quality
8
Rooms noted as comfortable and spacious with comfy beds and good showers; some negatives include a stained duvet for one guest and occasional dampness reported when packing.
Amenities
7
Good amenities noted (spa/pool, complimentary parking, attached restaurant/cafe), but recurring issues: spa temperature problems, missing sink in kitchenette (dishes washed in bathroom), broken fixtures, and no phone in room/lobby or bar.
Value for Money
7
Mixed sentiment: some guests call it good value, but several strongly complained that 'breakfast included' was only a $20 voucher (insufficient for the cafe), leading to unexpected extra charges.
Food and Beverage
7
Goose cafe vouchers were praised when sufficient and the cafe itself received positive comments, but the $20 voucher policy and the clarification that the hotel restaurant may not be run by the hotel caused notable dissatisfaction.
Overall Experience
9.5
Overall impressions skew positive due to location, comfortable beds and helpful staff; however, several specific operational and cleanliness issues produced mixed experiences for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:05

Property Description

Tropical Paradise Retreat

Convenient Location: Situated just 3 blocks from the city centre and a short drive from the airport, Cairns Sunshine Tower Hotel offers easy access to key attractions.

Relaxation & Recreation: Unwind in the beautiful backyard with a sun deck, outdoor pool, spa, and barbecue facilities - perfect for a leisurely day under the sun.

Explore with Ease: Plan your adventures with advice from the tour desk and enjoy complimentary WiFi and secure parking during your stay.

Book now to experience the perfect blend of relaxation and adventure at Cairns Sunshine Tower Hotel.

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard and 2.5% with Amex or JCB.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

8
Based on 2437 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 7
Food and Beverage: 7
Overall Experience: 9.5
B
Belinda • couple • au
10
2026-09-20 • via Nuitee
S
Simpson • couple • au
4
Did the job
Pros:

Was central to where we needed to be for our stay

Cons:

Our room smelt like bleach and blocked drains was pretty gross.
Breakfast was at a local cafe but no options for vegans.

2026-09-18 • via Nuitee
H
Harold • solo_traveller • au
7
Pros:

It's was ok

Cons:

The location

2026-09-16 • via Nuitee
L
Lorrie • couple • au
10
Pros:

Good location

Cons:

Mould in the shower

2026-09-16 • via Nuitee
K
Kady • solo_traveller • au
9
Really happy customer
Pros:

Very friendly staff, comfortable and good value

2026-09-15 • via Nuitee
M
Mathew • couple • au
8
2026-09-15 • via Nuitee
S
Sarad • couple • au
7
Pros:

Staffs were good

Cons:

We had a late check in around 11 PM. We’d expected water bottles in our room as most of the hotels do provide. But there weren’t any which made our first night bitter. Please add the charge to the bill but do provide water bottles.

2026-09-15 • via Nuitee
S
Sheryn • couple • au
8
Very nice and friendly
Pros:

Room was tidy

Cons:

Black hair and mould in shower

2026-09-14 • via Nuitee
S
Sally • couple • au
8
2026-09-13 • via Nuitee
A
anne • solo_traveller • fr
7
Pros:

Le balcon et la taille de la chambre

Cons:

La propreté dans la chambre (trace sur le lavabo, traces d' eclaboussures sur le mur juste à côté du lit, papier et traces sur le sol au niveau de la table de nuit, odeur du restaurant et la fumée de cuisson dans le hall

2026-09-13 • via Nuitee
C
Carol • couple • nz
4
Old and run down- lifts smell like sewerage
2026-09-13 • via Nuitee
E
Elaine • solo_traveller • au
9
Comfortable hotel in good location
Pros:

Good location and large refurbished room with modern bathroom. Excellent pool area. Helpful reception staff. Walking distance to night market and restaurants

Cons:

Only service rooms once every 7days. We stayed 3 nights and were only provided with one very small shampoo and conditioner and no body wash for 2 people. We had to ask the cleaner for more and she reluctantly gave us some. We went out and bought body wash. Would be better and more environmentally friendly to provide the large bottles that many hotels do if not regularly servicing the room. Also tea and coffee supplies not replenished either. Would expect these to be provided at a 3 or 4 star hotel.

2026-09-12 • via Nuitee
M
Moana • couple • au
9
2026-09-11 • via Nuitee
T
Trudi • couple • au
9
Pros:

The reception staff were really lovely, the rooms were clean and comfortable and a short walk into town.

2026-09-10 • via Nuitee
S
Susie • couple • au
9
2026-09-09 • via Nuitee
J
Josiah • solo_traveller • au
10
2026-09-07 • via Nuitee
T
Thomas • solo_traveller • au
10
Pros:

The staff were so nice and professional. Check in was easy. They always greeted us in a lovely manner.

Cons:

Whilst there seems to have been a good effort to sound proof the windows, the main street traffic was a bit annoying at times, but didn't spoil the trip.

2026-09-06 • via Nuitee
P
Peter • solo_traveller • au
8
Great place for a short stay
Pros:

Good location

Cons:

Pool was smaller than expected

2026-09-05 • via Nuitee
P
Paul • extended_group • au
5
2026-09-05 • via Nuitee
L
Lesley • solo_traveller • au
9
Good value and comfortable stay
Pros:

Great comfortable bed, especially the pillows. The room had a lovely panoramic view of the mountains. It was well equiped with microwave, decent sized mugs and bowls etc and a big kitchen sink. Good shower and towels. Nice pool area with hot tub.

Cons:

The electric vehicle charger which was mentioned did not exist.

The hot tub outside was nice but very feeble jets.

2026-09-05 • via Nuitee