Alivio Hotel Cairns

Hotels
8 (2423 reviews)
136-140 Sheridan Street , Cairns , au

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Comfy beds / comfortable rooms
Very friendly and helpful staff
Excellent central location (near attractions, park, esplanade access)
Complimentary secure parking
On-site restaurant / nearby cafe and good local Goose cafe
Spa and pool available
Cons:
Noise from traffic and nearby hospitals
Breakfast 'included' limited to $20 voucher causing extra charges
Kitchenette issues (no sink) — dishes washed in bathroom; broken fixtures
Occasional cleanliness lapses (stained duvet, left soap)
Spa pool temperature issues; no phone in room or lobby; no hotel-run bar/restaurant

Categories

Cleanliness
7.5
Generally praised as clean and comfortable in many reviews, but several guests reported issues (stained duvet, someone else's soap left in shower, damp clothes on packing) indicating occasional lapses.
Service
9
Consistently described as very friendly and helpful by multiple guests; a few found staff efforts insincere, but overall service sentiment is strongly positive.
Location
9
Frequently praised for being central, near main attractions, park and esplanade access; some noise from traffic and nearby hospitals and one comment about being slightly further from the Esplanade than desired.
Room Quality
8
Rooms noted as comfortable and spacious with comfy beds and good showers; some negatives include a stained duvet for one guest and occasional dampness reported when packing.
Amenities
7
Good amenities noted (spa/pool, complimentary parking, attached restaurant/cafe), but recurring issues: spa temperature problems, missing sink in kitchenette (dishes washed in bathroom), broken fixtures, and no phone in room/lobby or bar.
Value for Money
7
Mixed sentiment: some guests call it good value, but several strongly complained that 'breakfast included' was only a $20 voucher (insufficient for the cafe), leading to unexpected extra charges.
Food and Beverage
7
Goose cafe vouchers were praised when sufficient and the cafe itself received positive comments, but the $20 voucher policy and the clarification that the hotel restaurant may not be run by the hotel caused notable dissatisfaction.
Overall Experience
9.5
Overall impressions skew positive due to location, comfortable beds and helpful staff; however, several specific operational and cleanliness issues produced mixed experiences for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 09:05

Property Description

Tropical Paradise Retreat

Convenient Location: Situated just 3 blocks from the city centre and a short drive from the airport, Cairns Sunshine Tower Hotel offers easy access to key attractions.

Relaxation & Recreation: Unwind in the beautiful backyard with a sun deck, outdoor pool, spa, and barbecue facilities - perfect for a leisurely day under the sun.

Explore with Ease: Plan your adventures with advice from the tour desk and enjoy complimentary WiFi and secure parking during your stay.

Book now to experience the perfect blend of relaxation and adventure at Cairns Sunshine Tower Hotel.

Important information:

Please note that there is a 1.3% charge when you pay with a Visa or Mastercard and 2.5% with Amex or JCB.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

8
Based on 2423 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 7
Value for Money: 7
Food and Beverage: 7
Overall Experience: 9.5
Y
Yvette • solo_traveller • nz
8
2026-08-22 • via Nuitee
K
Kiyo • solo_traveller • jp
8
Pros:

空港から車で町の中心に行く途中にあってアクセスがいい。駅、ステーキの美味しいレストラン、カンガルーとワニのコンボのレストランなどいずれも歩いて10分くらいで行けるロケーションの良さ。駐車場が無料なので滞在中レンタカーを借りるきっかけになった。

Cons:

タオル交換、ゴミ出しは2日目にドアにメッセージを貼っておいたらやってもらえた。
便座が磁石でついているだけなので使用時にずれないよう気を遣った。シャワールームと洗面所の間の仕切りが半分だけなので、洗面所や部屋との間のドアがかなり濡れた。バルコニーに出るドアがとても重かった。他の部屋で水を使う音が伝わってきた。

2026-08-21 • via Nuitee
A
alison • solo_traveller • gb
5
2026-08-21 • via Nuitee
A
alison • solo_traveller • gb
5
Pros:

Not what I expected for the high price. No immediate hot water. You have to ask for renewals of everything, towels, amenities. Noisy bathroom drain. Poor air-conditioning. Room had an odor and despite air con felt damp. No bathroom extractor fan.

Cons:

Too expensive for what you get. Especially as staying in low season.

2026-08-21 • via Nuitee
J
Jessica • couple • au
9
Will make this our regular stay point
Pros:

Location was great, staff were lovely, bed and shower was the best ever.

Cons:

Car park is only 1.9 which is a shame for larger cars.

2026-08-20 • via Nuitee
N
Nobumasa • couple • jp
9
良かったです
Pros:

立地が良い。スタッフが優しく安心して利用できた。一階にあるタイ料理屋がとても美味しい。ホテル近くの公園が緑豊かで心穏やかになれた。

Cons:

部屋の照明が暗いため、ソファで過ごすことがやや難しかった。

2026-08-19 • via Nuitee
Z
Zaara • extended_group • au
7
2026-08-18 • via Nuitee
I
Isaac • couple • au
10
Brilliant
Pros:

Clean, comfortable and modern

Cons:

No complaints

2026-08-17 • via Nuitee
D
Diana • couple • au
8
Comfortable, clean and convenient location
Pros:

Pool area, Clean and good location and friendly staff

Cons:

Bath room could do with hooks for towels and a shelf in shower. No we’re to put soap etc

2026-08-15 • via Nuitee
J
Jonathan • couple • gb
10
2026-08-12 • via Nuitee
P
Peter • couple • au
10
2026-08-12 • via Nuitee
S
Shelby • solo_traveller • au
10
2026-08-12 • via Nuitee
K
Kyana • couple • au
10
2026-08-11 • via Nuitee
R
Rose • couple • au
8
2026-08-11 • via Nuitee
M
McGill • couple • nz
8
An enjoyable visit.
Pros:

Clean room, good a/c, helpful staff

Cons:

Noisy with adjacent traffic, pool water was too cold to swim in. Needed more crockery and clothes hangers. TV not easy to use.

2026-08-10 • via Nuitee
I
Iulisca • extended_group • ca
1
Poor and Expensive
Pros:

Not much

Cons:

Not A box of Tissues in the room
Not an I information book
No one clean the Room for 4 Days
Sewarage Smell in the Basment

2026-08-10 • via Nuitee
R
R Brown • couple • au
8
2026-08-10 • via Nuitee
M
Morton • solo_traveller • au
10
Pros:

The staff were exceptionally courteous helpful welcoming and friendly

2026-08-09 • via Nuitee
M
Margo • couple • au
8
Good value for money, everything we needed and walking distance to esplanade.
Pros:

Room was comfortable. Staff very helpful and the property was in walking distance to the esplanade.

2026-08-09 • via Nuitee
W
William • solo_traveller • au
9
Good value for money
Pros:

Convenient. Everything I required

Cons:

None

2026-08-09 • via Nuitee