Palette San Marino Hotel

Hotels
•
OYO Rooms
5.8 (43 reviews)
Frij Al Murar, Deira, Dubai , Dubai , AE
971-4 2722333

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Facilities

Fitness facilities
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Fitness facilities
ATM/banking
Safe-deposit box at front desk
Free newspapers in lobby
See all facilities

Review Highlights

Cons:
Limited parking
Expensive breakfast
No spa services
Dirty rooms
Unprofessional service
Overbooking issues
Poor room conditions
Lack of amenities

Categories

Cleanliness
2.9
Guests consistently mentioned cleanliness as a major issue, with reports of broken windows, cockroaches, mosquitoes, and overall dirtiness.
Service
2.9
Service was heavily criticized, with multiple guests experiencing unprofessional conduct, overbooking leading to room unavailability, and overall disgraceful service.
Location
5.5
Mixed reviews regarding the location, with some guests mentioning that the area looked like a prostitution zone while others found it convenient and cheap.
Room Quality
3
Rooms were described as old, dirty, and in poor condition, with complaints about small and dirty bathrooms, lack of amenities, and broken TV.
Amenities
4.2
Limited amenities were provided, with no mention of spa services and only basic facilities like a bed and shower available.
Value for Money
5.9
Guests had mixed opinions on the value for money, with some feeling it was cheap but reflected in the poor quality and lack of services, while others found it reasonable for the price paid.
Food and Beverage
5.7
No specific comments were provided regarding food and beverage services in the reviews.
Overall Experience
4.7
Overall, guests had a negative experience with cleanliness, service, and room quality being major concerns leading to an unsatisfactory stay for many.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-07-22 19:16

Property Description

Luxurious Recreational Amenities: Indulge in our outdoor and indoor pools, as well as our fully-equipped fitness center for a rejuvenating stay.

Convenience at Your Fingertips: Benefit from complimentary Wi-Fi, concierge services, and even a hair salon on-site for all your needs.

Elegant Comfort: With air-conditioned rooms, LED TVs, and a range of in-room amenities, our hotel ensures a cozy and enjoyable experience.

Immerse yourself in luxury at SAN MARINO HOTEL in Dubai (Deira), your gateway to a delightful stay amidst the bustling city life. Book now for an unforgettable experience!

Important information:

  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

5.8
Based on 43 reviews
Cleanliness: 2.9
Service: 2.9
Location: 5.5
Room Quality: 3
Amenities: 4.2
Value for Money: 5.9
Food and Beverage: 5.7
Overall Experience: 4.7
K
Kanazue
6
Pros:

Pas assez propre mais bien climatisé

2025-05-29 • via Nuitee
S
Said
2
Pros:

Windowbroken a lot of cockroach was a lot of mosquito. No paper toilet pretty much dirty.

2025-04-22 • via Nuitee
S
Sam
2
Pros:

It was very old unit and dirty

2025-04-21 • via Nuitee
L
leila • family
8
Pros:

It wasn’t bad

2025-04-14 • via Nuitee
O
Omar
2
Pros:

It’s vary very much dirty

2025-04-04 • via Nuitee
K
Kamil • family
2
Pros:

Very bad experience. My reservation was cancelled by the hotel administration and ask me to check in as walk in with higher rate. This facility is joke and I will never recommend anyone to stay. Also, place looks like prostitution zone.

2025-04-04 • via Nuitee
K
Krah Simon Pierre
10
Pros:

Très intéressant

2025-03-06 • via Nuitee
D
Dietmar
6
Pros:

Enough for me and cheap

2025-03-01 • via Nuitee
S
Shubheksha
8
Pros:

Overall okay!

2025-02-27 • via Nuitee
Z
zafar
6
Pros:

Bath room is too small and very dirty

2025-02-24 • via Nuitee
R
Rashad
2
Worst service ever very unprofessional
Pros:

I arrived at the place at 2 am only to be told there is no room available for me because they had overbooked. It wasn't just me there were at least 7 other people who had had been told the same thing.
We all had to stay in other hotels. Disgraceful service.

2025-02-16 • via Nuitee
M
Mszlum
4
Üzüldüm
Pros:

Oda temizliği yok. Banyo malzemesi yok. Yek yaptğımız şey odaya girip uyumak. Oda da zaman geçirmek için detaylar eksik. Televizyon kırık.

2025-02-07 • via Nuitee
L
lee
4
Pros:

Very basic hotel. A bed and toilet for shower. You paid what you get.

2025-02-05 • via Nuitee
G
Ganesh
6
Pros:

1sf

2025-02-03 • via Nuitee
V
Verified traveler
8
Pros:

Good for the price

2025-02-01 • via Nuitee
K
Kouji
2
Pros:

は

2025-01-30 • via Nuitee
A
Azam
10
Pros:

Good

2025-01-25 • via Nuitee
H
Hamid
2
Pros:

Not what was written in review bugs all over bathroom needs to close and remodel also not a good area for family pay double and stay in better and safe area we stayed three days and moved to better hotel paid twice the price will worth it

2025-01-18 • via Nuitee
L
Leland
10
Nice stay
Pros:

The room was very nice and comfortable. The staff was very responsive to all requests and very helpful.

2025-01-17 • via Nuitee
O
Olga
8
Pros:

Bien

2025-01-13 • via Nuitee