Vista Marina Hotel and Resort

I have NEVER had a hotel experience like this. Photo on Expedia showed a lovely pool with the beach, with its umbrellas, in the background (1st picture submitted). After check-in, I quickly went out to check the beach. See the photos. That was bad enough. Someone said swimming wasn't allowed as well. Oh....I passed the pool on the way to the beach - that was cloudy (looked ok in the morning).
So, I'm already wondering what to do - I've booked for 7 nights! That evening, at 8pm, music started, really loud. After an hour or so, I went out to ask for it to be turned off/down but they weren't interested. Turns out, it goes on till midnight, 7 days a week. Spoke to manager, who was hiding, in the morning but all she was prepared to do was move me to a lesser room, at my expense. Cut a long story short, I checked out forfeiting the next 6 nights. No refunds, either from hotel or Expedia. Expedia eventually offered a 50 USD good will gesture. Ha ha. Still dealing with that.
Both bath towels had massive holes in them - never seen that before either. Breakfast and general service was disgraceful. Shame on this hotel - Vista Marina Hotel and Resort - and shame on Expedia for doing nothing. Offending photo is STILL on Expedia's website, despite how seriously they tell you they take complaints.

Property needs updating. Corridor carpets needs cleaning musty smell. Restaurant needs cleaning. Restaurant staff were not ready to serve at 6am needed to request for service.

This property was probably good in its day but is now very dated. Not helped by being poorly maintained and dirty. Young staff try but it really needs a good manager who can direct the available resources to tidy the place up and provide something like good customer service. It is a 3 star hotel at best and the service is 2 star. It has a vermin problem as well. Our party saw two mice/small rats in the bedrooms. Breakfasts at weekends are an unimaginative smmall buffet. During the week ig is selection from a small menu. Meaming that a an adult gets the same size breakfast as a small child. Go somewhere else as this place will disappoint you.

It seems we got a better room compared to other guests who had a bad experience at this hotel. We booked a weekend stay with breakfast at a reasonable price through Agoda. We chose a non-pool-view room with a balcony.

The hotel has outdoor parking, which felt safe. There’s no elevator, but our room was just on the second floor. The bed sheets, towels, and room were all clean. The hotel is ageing, which is especially noticeable in the bathroom, but they make up for it with generous toiletries. The hot water system worked perfectly—we love hot showers and never had any issues.

The internet was impressively reliable at over 100 Mbps, which was great for us since we work remotely and need fast internet. The minibar was also a plus, offering items at reasonable prices.

We didn’t get the chance to eat at the restaurant or have breakfast, and we also missed out on using the swimming pool. We woke up late, and by the time we were ready, the sun was already too bright and hot.

Compared to other reviews, I’d say we were lucky to get a good room (209). Yes, the hotel is ageing, but the price we paid reflected that. However, they should check their door locks—the doorknob on our room was slightly wobbly and felt unreliable.

Overall, this was a good choice, especially considering its convenient location near everything in the Freeport area.

It was overall nice good environment

When we entered the room it obviously hadn't been cleaned - there was dust and hair on the floor, something small and brown on the floor by the fridge, the fridge was leaking, and there were hairs in the bed. We asked housekeeping (who were still on the floor) to come and clean. We asked them to be truthful and tell us if the room had been cleaned - they replied it hadn't and the bed linen hadn't been changed.

The room itself was a good size but was old and probably hadn't been decorated since the hotel was built. The safe didn't work (we couldn't be bothered to tell reception). The bathroom was old and tatty, and like the rest of the room hadn't been cleaned. The towel had a brown stain, dried blood maybe.

The hotel has no elevator. The corridors were very dirty. Housekeeping said they don't have a vacuum cleaner, just a brush and mop.

The hotel windows hadn't been cleaned for ages.

The restaurant was a reasonable size but the cold drinks dispenser had bits of black stuff floating in it and was dirty as well. The staff said this came from the dispenser tap. It obviously wasn't cleaned daily.

We had another room for our family and that was just as dirty plus they had cockroaches and the kettle wasn't working. We'd asked for an additional bed when we booked but this hadn't been provided until we asked.

I 😠👎

Room is not clean and cockroach infestation. My child is terrified with cockroach running around across the room. Washroom is not the best. Overall the resort is not maintained and room needs some upgrade.

Very dated and lacking maintenance. Breakfast offering very limited and opening time fluctuated. Not a pleasent area to stay. Beach filfy. Very noisey till midnight with all the nearby outside entertainment.

Pros and cons.. Pros= Quiet, safe, walking distance to endless food options. Including a large mall.. spacious room with balcony.. Cons: 3 floors no elevator. Entire property needs to be renovated. To be fair, tourist foot traffic is way down.. Obviously revenue is needed for upgrades.. Hopefully that will happen for this resort..

Towards the end of our Ilocos Norte tour we made a last stop at Subic and stayed at the Vista Marina Resort Hotel.
This is not a place you’d want to stay at, even for its price. The online photos are not accurate, do not be deceived as I was.

This is a picture of the door chain supposedly for additional security.

The decor of the room is old and worn. The hotel does not have an elevator. I will find a different hotel on my next visit.

We wanted to spend 2 nights for Christmas at the hotel. When entering the room on Dec. 24 I found the customer feedback survey of previous guests, dated Dec. 6. It had only one comment: too many cockroaches. And I can confirm that.

The bathroom is full of mold, especially the shower head. We were disgusted to shower there.

The bed sheets and blankets were stained.

It shouldn’t be expected for the price we paid, 207€ for 2 nights.

After one night we left and moved to another hotel.

Stains on the floor and carpet, spiders in the bathroom, musty odor in the room, dark hallways

Really enjoyed our 5 day stay at Vista Marina. The pool was awesome and access to the beach was right in front of us for our daily beach walks. Room was clean, staff was friendly, location was perfect. Price was really good when compared to other local waterfront hotels. Free brkfst is hot and good, though brkfst options are limited. I will recommend this hotel to friends who are looking for a decent place to stay at a decent price.

I had a bed and air conditioning. That’s all. The place is dirty, the condition of the rooms is in big need of maintenance and good management. I had mice in my room and I was lucky to get one trapped and removed. Cannot say the same for the others who kept eating whatever I had with me. There were animals stuck to the ceiling and had to ask many times to get them removed. The only good thing about the place is that it’s located in a gorgeous place and triathlon training here is a dream. I only chose this place because everything else was booked. Would I come back? No, if I have a choice.

Place was filthy and run down outside gardens overgrown advertising buffet breakfast but don't have staff said it's scam worst accommodation I have ever experienced staff washing there hands in fishpond in reception area staff not helpful

Close to everything, great location!

Easy to park, easy to walk to the beach, breakfast was excellent. Nearby shopping, restaurants, and coffee shops

Like it quiet, good view, the Staffs are very good and helpful. The only thing is, needs to upgrade everything its kind of old now.