Holiday Inn Express & Suites New Castle by IHG

Hotels
•
Holiday Inn Express
8.3 (195 reviews)
2732 West State Street , New Castle , US
+1 724-714-0000

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly/excellent front desk staff
Convenient location for venue access
Some guests found rooms clean and comfortable with fridge and coffee
Breakfast rated good/fantastic by multiple guests
Pool available late and reported clean by some
Good facilities overall
Cons:
Dirty halls, greasy elevator walls and carpet issues
Moldy room smells and clogged bathtub reported
Pool was broken for some guests; maintenance issues around pool area
Room issues: small toilet/shower, bed and pillows not ideal, malfunctioning doors
Inconsistent breakfast quality (slow toaster, poor pre-prepared eggs) for some
Payment/charging confusion reported by one guest

Categories

Cleanliness
5
Multiple guests reported dirty halls, greasy elevator walls, carpet and hallway grime, moldy room smell, clogged bathtub and visible maintenance issues around the pool area — overall cleanliness is a clear negative.
Service
10
Front desk staff repeatedly described as excellent and friendly; breakfast attendant monitored service well. A few behavioral lapses (staff smoking outside) noted but overall service sentiment is very positive.
Location
10
Conveniently located for venues (guests repeatedly cited location as a plus), though several noted tricky ingress/egress (difficult left turns) — overall location is advantageous for visitors.
Room Quality
6.5
Mixed room experience: some rooms described as clean and comfortable with fridge/coffee and ample bathroom counter space, while others had small toilets/showers, poor bed/pillows, shower/door hardware problems and occasional odors.
Amenities
9.5
Good facility features reported (pool available late, fridge/coffee in rooms), but there are maintenance issues: broken pool (guests used neighboring hotel pool), tools/holes near pool area and undersized towels — overall amenities are strong but inconsistently maintained.
Value for Money
8.3
Standard quality for this hotel tier.
Food and Beverage
7.5
Breakfast experiences varied widely: some guests called breakfast fantastic and fresh, while others reported slow toaster and poor pre-prepared egg quality — overall F&B is mixed.
Overall Experience
9.6
Majority of stays described as pleasant with helpful staff and convenient location; however, a subset of guests reported enough issues (cleanliness, maintenance, broken pool) that they would choose a different hotel next time.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:42

Property Description

Convenient Location
Situated in New Castle, PA, Holiday Inn Express & Suites New Castle provides a central hub for your travels, just a short distance from the Grove City Outlet Mall and Pittsburgh International Airport.

Modern Amenities
Each air-conditioned guest room is equipped with essential conveniences such as a flat-screen TV, coffee maker, refrigerator, and microwave, ensuring a comfortable stay for all guests. Enjoy complimentary WiFi and a daily continental breakfast to kickstart your day.

Relaxing Facilities
Unwind in the hotel's indoor pool or maintain your workout routine at the fitness centre. Need to catch up on work? Take advantage of the on-site business centre and enjoy free coffee in the lobby throughout the day.

Book your stay at Holiday Inn Express & Suites New Castle now for a seamless blend of comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 195 reviews
Cleanliness: 5
Service: 10
Location: 10
Room Quality: 6.5
Amenities: 9.5
Value for Money: 8.3
Food and Beverage: 7.5
Overall Experience: 9.6
M
Mike • extended_group • us
10
2026-10-29 • via Nuitee
L
Leslie • extended_group • us
10
It was as expected
Pros:

Didn't stay for breakfast

2026-10-27 • via Nuitee
D
Denise • family_with_children • us
7
2026-10-13 • via Nuitee
F
Florence • couple • us
9
2026-10-13 • via Nuitee
M
Mars • solo_traveller • us
10
2026-09-15 • via Nuitee
D
Daniel • couple • us
5
won’t happen again , try Hampton next time
Pros:

need more
variety

Cons:

clean the halls , clean the carpets in the hall , room shades are for shit room smells moldy

2026-09-09 • via Nuitee
D
David E • couple • us
8
If I had to travel to New Castle, PA again, I would probably stay at this hotel again.
Pros:

The location was tricky to get in and out of until we learned the tricks. Making a left turn out of the parking lot was a mess. The front desk staff was excellent.

Cons:

The breakfast was a real disappointment. The toaster took forever to toast a piece of bread. The pre-prepared egg dish was yellow colored rubber. The toilet/shower was entirely too small.

2026-09-06 • via Nuitee
L
Lisa • solo_traveller • us
10
Pros:

Convenient, clean and comfortable. Staff was excellent. Breakfast was good, fresh,fast and easy. Pool clean and available late.

Cons:

Not a big deal but I was charged a day earlier from my account. When I arrive they asked for my card and was charged 2nd time. It was reversed and corrected following day. Just weird. Never happened to me before.

2026-08-31 • via Nuitee
J
Jeff • couple • us
10
Pros:

Very nice facilities! Breakfast was fantastic!

2026-08-24 • via Nuitee
L
Lisa • couple • us
9
2026-08-15 • via Nuitee
J
Joan • solo_traveller • us
9
Excellent Stay.
2026-08-03 • via Nuitee
A
Aya • family_with_children • us
3
Stay next door at Hampton Inn
Pros:

The staff that monitored breakfast did a great job.

Cons:

This hotel needs a lot of work. It is falling apart and not clean at all. Pool was broken but we were allowed to use the Hampton Inn pool which only showed us that Hampton Inn is a much better choice. Elevator walls were coated in grease and other scum. Front desk workers sat outside and smoked. Our bathtub was clogged with hair. We we were traveling with a huge group and everyone had complaints. We come to New Castle every year and next year we will be staying at Hampton Inn.

2026-08-03 • via Nuitee
S
Shawnica • family_with_children • us
7
Pros:

The facility was clean and staff were friendly. Room accommodations were good which included a fridge and coffee. The bathroom was a great size and had plenty of counter space.

Cons:

The bed and pillows aren't the best. The shower door wouldn't stay closed where as the bathroom door wouldn't stay open. The pool seemed clean, but the pool room seemed a little in disarray. There were tools in the area, holes cut in the wall, and the pool towels were more like hand towels, could use bigger towels.

2026-07-13 • via Nuitee
K
Karen • extended_group • us
9
The hotel met all expectations and I was very satisfied with the property and staff.
Pros:

Conveniently located to the venue I would be visiting, staff was friendly and helpful, breakfast was good, room was clean and comfortable.

Cons:

No complaints… my one night stay was a pleasant experience.

2026-06-27 • via Nuitee
G
Garrett • family_with_children • us
8
Good stay
Pros:

Good hotel

Cons:

No issues

2026-05-08 • via Nuitee
L
Latavia • couple • us
10
Pros:

Clean

Cons:

Nice at front desk

2026-04-25 • via Nuitee
K
Keith • couple • us
8
A good stay, I’d stay there again.
Pros:

Breakfast was ok, free bottled water was great! Cookies were a nice surprise.

Loved the shower!

Cons:

I believe they may have overcharged us.

2026-04-20 • via Nuitee
R
Rummell • solo_traveller • us
10
Pros:

Breakfast and the overall stay was great.

2026-03-30 • via Nuitee
J
Jessica • family_with_children • us
8
My card was already charged before check in which is fine but I was charged over $140 more than what I booked for. When
Pros:

Location was good and it was clean

Cons:

Staff wasn’t able to answer questions regarding my stay

2026-03-23 • via Nuitee
B
Brittney • family_with_children • us
3
The pool was not in working condition which wasn’t disclosed until arrival. That was all my kids were looking forward to
Cons:

Poop was not in working condition and found a dead cockroach in our room.

2026-03-12 • via Nuitee